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Anmeldelser av The Frogmill

3.5 out of 5
The Frogmill
A436, Shipton Oliffe, Cheltenham, England

Anmeldelser

9,4

Suverent

Rangering på 10 − Utmerket. 176 av totalt 236 anmeldelser." "
Rangering på 8 − Bra. 40 av totalt 236 anmeldelser." "
Rangering på 6 − Grei. 11 av totalt 236 anmeldelser." "
Rangering på 4 − Dårlig. 6 av totalt 236 anmeldelser." "
Rangering på 2 − Forferdelig. 3 av totalt 236 anmeldelser." "

9,4/10

Renhold

9,2/10

Personale og service

9,0/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Øyvind

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mai 2022
Svar fra Reservations - Frogmill den 4. juni 2022
Thank you for your review

8/10 – Bra

Jamie og Hamburg

Bodde her 1 natt i april 2024
Svar fra The Frogmill Team den 12. mai 2024
Jamie, Hamburg, thank you so much for your high rating! Thank you, and have a fantastic day!

8/10 – Bra

Ian

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likes Good location, lovely room, plenty of space, quirky. Dog friendly, although limited to the bar area re dining and breakfast Eat in the bar 1st night food very good, good menu choices. Some good walks from the hotel that are circular, range from 5km upwards Dislikes Busy wedding venue, we were there 3 nights and 2 weddings were on over 2 days, so it did feel like the restaurant area got a higher priority at breakfast re service levels, as often in the bar area (because of dog) it did take a while re service. Buffet elements needed filling up a bit more frequently as well. Breakfast menu had a good choice, good ingredients, well presented and quantity wise all good, the thing that let it down was 'warmth' of the food i.e. a bit luke warm, plates weren't hot, even though cooked fresh, as if it had stood for a while post being served. Also certain younger members of staff need to learn a little more around customer service in general, and at least find a smile!
Bodde her 3 netter i april 2024
Svar fra The Frogmill Team den 20. apr. 2024
Hi Ian, thank you for taking the time to leave a review for us at The Frogmill Hotel. We're happy we could meet your expectations! Thank you again for leaving us this response!

10/10 – Utmerket

JUDITH AND CLYNTON

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful setting , delicious food fab location
Bodde her 1 natt i mars 2024
Svar fra The Frogmill Team den 22. apr. 2024
Judith And Clynton, we are so pleased you enjoyed your visit to The Frogmill Hotel! Thank you again for leaving us this response!

10/10 – Utmerket

John

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely rooms but just one thing … disappointed that no drinks were available after 10:45pm because the bar closes at 11pm even though we were residents!
Bodde her 1 natt i mars 2024
Svar fra The Frogmill Team den 6. mai 2024
John, we are so pleased you enjoyed your visit to The Frogmill Hotel! Thank you, and have a fantastic day!

10/10 – Utmerket

Aaron

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place, definitely would love to come back
Bodde her 1 natt i februar 2024
Svar fra Sid den 7. feb. 2024
Thank you, I will pass this on to the team

10/10 – Utmerket

Rhian

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely stay everything really lovely . Food, service and comfort all excellent. Will be back !
Bodde her 1 natt i januar 2024
Svar fra Sid den 7. feb. 2024
thank you,i will pass this on to the team

10/10 – Utmerket

Ash

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent
I stay in 150 hotel rooms a year and this was by far the best for under £150.
Bodde her 1 natt i desember 2023
Svar fra Sid den 7. feb. 2024
thank you for you kind feedback

10/10 – Utmerket

DAVID

Bodde her 1 natt i desember 2023
Svar fra Sid den 7. feb. 2024
thank you

10/10 – Utmerket

e

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023
Svar fra Sid den 7. feb. 2024
than you

2/10 – Forferdelig

Cheryl

Perhaps this is a nice hotel, but I can't attest to their quality. However, I can review their lack of communication. After paying up front, when my itinerary changed due to circumstances beyond my control, they wouldn't communicate with me...no replies to email enquiries. To be fair, I did receive a phone call from a staff member to say they didn't receive my emails, and it would be forwarded to the manger, but I never heard from them again. So, a cautionary tale that you will need to pay up front at this establishment and you will not hear from them again if, in this world of uncertainty, your plans do happen to change. Besides, there are so many other lovely hotels in the area to choose from that will exhibit more hospitality than this establishment.
Bodde her 1 natt i november 2023
Svar fra Reservations den 1. des. 2023
Many thanks for posting a review and I am so sorry to read of your experience. I will certainly pass this onto the management team for further review

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Reservations den 1. des. 2023
Many thanks for your review

10/10 – Utmerket

patrick

Bodde her 2 netter i november 2023
Svar fra Reservations den 5. des. 2023
Thank you

10/10 – Utmerket

Melody

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The grounds are absolutely beautiful! Good location for heading out to explore the Cotswolds area. The restaurant was exceptional, especially breakfast. The room wasn’t perfectly clean, dust on things, but it was big and updated which was nice! Overall, would recommend and return there myself if traveling took me to the area again!
Bodde her 2 netter i oktober 2023
Svar fra Reservations den 6. nov. 2023
Thank you for your review

10/10 – Utmerket

Ronan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Could not recommend it more. Picturesque hotel, great scenery, short drive from loads of villages and things to do - food is amazing, the best roast I’ve ever had. Staff super friendly and accommodating.
Bodde her 2 netter i oktober 2023
Svar fra Reservations den 1. nov. 2023
Many thanks for your comments

10/10 – Utmerket

Natalie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great base for the weekend. Staff very friendly and helpful.
Bodde her 1 natt i oktober 2023
Svar fra Reservations den 21. okt. 2023
Many thanks for your review

10/10 – Utmerket

Sean

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a wonderful stay and meal here at The Frogmill, we will definitely be back!
Bodde her 1 natt i oktober 2023
Svar fra Reservations den 14. okt. 2023
Thank you for your review. We are delighted to hear you enjoyed your stay and look forward to welcoming you back in the future.

10/10 – Utmerket

Rene

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra reservations den 10. okt. 2023
Thank you for your review

10/10 – Utmerket

James

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Gorgeous extremely old example of Cotswold architecture. Dining and bar were very good but still less that 5 star and but better than traditional English pub food which is rough.
Bodde her 3 netter i oktober 2023
Svar fra Reservations den 10. okt. 2023
Thank you for your review

10/10 – Utmerket

Lauren

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful views, helpful staff
Bodde her 1 natt i september 2023
Svar fra Reservations den 1. okt. 2023
Many thanks for your review

8/10 – Bra

Edward

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Unique appearance and appealing atmosphere
Bodde her 2 netter i september 2023
Svar fra REservations den 19. sep. 2023
Many thanks for your review

10/10 – Utmerket

St John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra Reservations den 15. sep. 2023
Many thanks for your comments

8/10 – Bra

David

Likte: Renhold
Bodde her 2 netter i september 2023
Svar fra Reservations den 15. sep. 2023
Many thanks for your comments

10/10 – Utmerket

Graham

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A very very pleasant stay
We had room 15 up in the attic which was beautifully decorated in soft green. Like the rest of the hotel, the room was full of character with original oak beams and floorboards.We had a wonderful cast iron roll top bath in the main room, a huge bed with the best quality bedding, a small area to hang clothes and some shelving/ drawers which was fine for a short break. There was also a separate shower room with a huge shower, and the most luxurious white towels we’ve ever had in a hotel, and lots of bottles of toiletries for guests use. There were tea/coffee making facilities with a very good choice of teas, and a Nespresso machine with a variety of pods which we thought was an excellent touch. The downsides to this room was that it was up 2 flights of quite steep stairs, and it was rather hot, although to be fair we stayed there during the recent heatwave, but we drew the thick heavy blind during the day to help keep heat out, and we could’ve asked for a fan. We had 3 very good breakfasts and two very good meals in the restaurant, and the outside area is really very very nice to sit in and have a drink. There is a working water mill in the grounds, and everywhere is kept very neat and tidy…in fact the hotel and grounds are also a wedding venue, unsurprisingly. All the staff are very helpful and lovely.
Bodde her 3 netter i september 2023
Svar fra REservations den 15. sep. 2023
Many thanks for your comments

10/10 – Utmerket

matthew

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay
A very nice location and hotel 🏨
Bodde her 1 natt i september 2023
Svar fra Reservations den 11. sep. 2023
Thank you for your kind comments

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very rude lady at the reception upon check in, room was not clean, at night when we were sat outside - it was pitch dark not even one light was switched on. Very disappointing!
Bodde her 1 natt i august 2023
Svar fra reservations den 26. aug. 2023
I am sorry to read of your stay, please contact us so we can discuss further

2/10 – Forferdelig

Patrick

Bodde her 1 natt i august 2023
Svar fra Reservations den 10. aug. 2023
Hello Patrick, We are sorry to see your score. Please can you let us know what went wrong with your stay ?

10/10 – Utmerket

Christine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra Reservations den 10. aug. 2023
Thank you for your review

8/10 – Bra

Vanessa

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra reservations den 7. aug. 2023
Thank you for your review

10/10 – Utmerket

Andy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very pleasant stay with a nice dinner and a very comfy bed
Bodde her 1 natt i august 2023
Svar fra Reservations den 7. aug. 2023
Thank you for your review

10/10 – Utmerket

cameron

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stayed in a very unusual room #8. Fun!
Bodde her 2 netter i juni 2023
Svar fra Reservations den 26. juni 2023
Thank you for your review. We are glad to hear you enjoyed room 8!Kind Regards

10/10 – Utmerket

Glen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful home base for sightseeing. Loved coming “home” each evening to friendly staff and great meal. Would stay here again in a heartbeat.
Svar fra Reservations Team den 9. mai 2023
Thank you for your lovely review. We are pleased to hear that you had an enjoyable stay and we hope to welcome you back to our hotel soon.

10/10 – Utmerket

Sandra

Bodde her 1 natt i mai 2023
Svar fra Reservations Team den 28. mai 2023
Thank you for your review. We are pleased to hear that you had an enjoyable stay with us.

6/10 – Grei

Guy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice room, seems money grabbing.
Nice and spacious king sized room. Pet friendly but at an additional charge! I'd missed the small print way down the hotels.com page and email saying an additional £20 to have a dog. However when we turned up they said it's now £25. Not sure if that was correct or if they were just trying it on.
Bodde her 2 netter i april 2023
Svar fra Reservations Team den 11. apr. 2023
Thank you for your feedback. We are pleased to hear that your overall stay was enjoyable I can confirm that our pet charge is 20 per pet per stay. We do apologies for the confusion and will certainly follow up with our team.

10/10 – Utmerket

Mark

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely spot
Bodde her 1 natt i mars 2023
Svar fra The Frogmill den 4. apr. 2023
Thank you for your review

10/10 – Utmerket

Digby

Bodde her 2 netter i februar 2023
Svar fra The Frogmill den 25. mars 2023
Thank you for your review

10/10 – Utmerket

Colette

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really nice building, oldy worldly but cosy at the same time. Very nice...
Bodde her 2 netter i februar 2023
Svar fra Reservations den 13. feb. 2023
Thank you for your review.We hope to be able to welcome you back soon.Kind Regards

10/10 – Utmerket

Sophie

Bodde her 1 natt i januar 2023
Svar fra Reservations den 13. jan. 2023
Thank you for your review.

10/10 – Utmerket

Ken

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely hotel, very comfortable with a nice bar and restaurant onsite
Bodde her 1 natt i desember 2022
Svar fra Reservations den 5. jan. 2023
Thank you for your review.

10/10 – Utmerket

Doreen

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Myself and two close friends reunited here after Covid and other issues and we had a fabulous time. The team that work there are wonderful, kind and caring. The food is delicious in the pub and restaurant and I highly recommend you try it. It was very relaxing and fun.
Svar fra Reservations den 1. jan. 2023
Dear Doreen, Thank you for taking the time to review your stay.We are delighted to hear that you had a fabulous time and look forward to being able to welcome you back in the future.

6/10 – Grei

Andrew

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Loved the hotel and location. Service was poor but that was probably due to the xmas party season. Food was below average and disappointing.
Bodde her 1 natt i desember 2022
Svar fra Reservations den 19. des. 2022
Thank you for taking the time to review our hotel

8/10 – Bra

Tim

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Cotswolds Super Location
Our room was in a seperate annexe which was fine but was not aware of upon booking , The positive was a lovely large room and bathroom . The bathroom needed the grout and silicone replacing at low level due to mould staining . However this is very small problem the showed was huge and lovely hot water which is the important bit . The main hotel building was very comfortable and the restaurant food was to a very good standard . All the staff were very attentive and friendly. Would recommend it to anyone and would stay again . Great location within easy reach of the Cotswolds pretty must see villages such as Stow and Burford etc
Bodde her 3 netter i november 2022
Svar fra Reservations den 19. des. 2022
Thank you for taking the time to review our hotel

10/10 – Utmerket

Mark og port st lucie

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful property, the room was amazing, very cozy. It is like something out of a storybook. The food was also outstanding. Overall 10 out of 10.
Svar fra Reservations den 19. des. 2022
Thank you for taking the time to review our hotel

10/10 – Utmerket

Martin

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We love The Frogmill!! we've stayed many times and got married here. always friendly and helpful staff, amazing rooms and great food!
Bodde her 1 natt i november 2022
Svar fra reservations den 19. nov. 2022
Thank you for your review

10/10 – Utmerket

Heather

Bodde her 1 natt i oktober 2022
Svar fra Reservations den 19. nov. 2022
Thank you for your review

8/10 – Bra

Mike

Reiste med partner
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Room comfy , food good , the pathway to the room from the hotel at night was very poorly lit and the steps around the property were quite challenging in the dark , I feel someone could get hurt for the sake of an outside light at the doorway .
Bodde her 1 natt i oktober 2022
Svar fra Reservations den 1. nov. 2022
Thank you for your feedback

10/10 – Utmerket

Judith

Bodde her 1 natt i oktober 2022
Svar fra Reservations den 1. nov. 2022
Thank you for your feedback

10/10 – Utmerket

Chris

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay, lovely staff..
Bodde her 1 natt i oktober 2022
Svar fra Reservations den 1. nov. 2022
Thank you for your feedback

10/10 – Utmerket

Christopher

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very well-kept, beautiful property. And the staff was friendly and helpful.
Bodde her 1 natt i oktober 2022
Svar fra Reservations den 1. nov. 2022
Thank you for your feedback

10/10 – Utmerket

Danny

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great
Bodde her 1 natt i september 2022
Svar fra Reservations den 1. nov. 2022
Thank you for your feedback