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Anmeldelser av Country Inn & Suites by Radisson, Charleston South, WV

3 out of 5
Country Inn & Suites by Radisson, Charleston South, WV
105 Alex Ln, Charleston, WV

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 388 av totalt 1004 anmeldelser." "
Rangering på 8 − Bra. 283 av totalt 1004 anmeldelser." "
Rangering på 6 − Grei. 149 av totalt 1004 anmeldelser." "
Rangering på 4 − Dårlig. 113 av totalt 1004 anmeldelser." "
Rangering på 2 − Forferdelig. 71 av totalt 1004 anmeldelser." "

7,6/10

Renhold

8,6/10

Personale og service

7,8/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Joshua

Forretningsreisende, Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
I waited 20 mins In Lobby for staff to come back to check me in
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Angela

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room wasn't what i reserved so they upgraded us to the king suite yet that room was dirty. Had to have housekeeping clean the shower before we could use it. The breakfast that was provided was horrible
Bodde her 1 natt i mai 2024
Svar fra Kelli Ragland den 24. mai 2024
Thank you for your feedback. I have spoken with my staff about this so that this doesn't happen in the future.

8/10 – Bra

Amanda

Reiste med familie
Likte: Renhold og personale og service
The hotel is dated inside. It was clean. It says no smoking hotel but heavy smelling smoke in halls. Id say not in best place in town.
Bodde her 1 natt i mai 2024

6/10 – Grei

David

Forretningsreisende
Likte ikke: Fasiliteter
Run down area
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Hyginia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Ruth

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We made a reservayion here as it was the half-way mark of our trip. The staff were friendly, the room was spacious and clean, we even slept through breakfast! We will stay here when ever we're going to visit my son. Thanks for a great stay.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Dang

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good on the way to new river gorge national park..
Bodde her 1 natt i mai 2024

8/10 – Bra

Raylene

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Was nice and convenient to necessities
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Daniel

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Good stay, reasonable cost, staff pleasant.
Bodde her 1 natt i mai 2024

8/10 – Bra

Anna

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very friendly. I just wish the room doors would go to the ground and not have a two inch gap at the bottom. The breakfast was good. The lady ( I think her name is Julie) that runs it is very thorough in cleaning the area and making sure that there is plenty of hot food.
Bodde her 3 netter i april 2024

4/10 – Dårlig

Tammie L

Reiste med partner, Reiste med familie
Likte: Personale og service
Likte ikke: Renhold
They couldn’t give us room keys. The cover on the bed had either blood or feces on it.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Derek

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Lubna

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Sheets and comforters had food stains and were smelly carpets were very dirty too and the staff was not very polite.
Bodde her 2 netter i april 2024

4/10 – Dårlig

Robert

Reiste med partner
This facility is in need of a renovation! Urine odors that reminded us of a dirty nursing home, peeling wallpaper in bathroom and extremely hard uncomfortable beds.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Diane

Bodde her 1 natt i april 2024

10/10 – Utmerket

Carol

Bodde her 1 natt i april 2024

8/10 – Bra

KEVIN

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Yes
Bodde her 1 natt i april 2024
Svar fra kelli den 24. apr. 2024
Thank you for your feedback

10/10 – Utmerket

Cynthia

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Country Inn AD den 18. apr. 2024
Thank you so much for choosing to stay with us and sharring your experience!

8/10 – Bra

Amanda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Country Inn AD den 18. apr. 2024
Thank you so much for staying with us and trusting us to host your stay!

6/10 – Grei

Gary

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Would have been nice to know before arrival that the hottub had been filled in a long time before this, as it was the main reason we chose this hotel. The lady at checkin even acknowledged that its still on their page as being open. She seemed genuinely sorry but nothing she could do. Hotel is near the hwy so there is road noise but its clean and comfortable. Wont return
Bodde her 1 natt i mars 2024
Svar fra Country Inn AD den 18. apr. 2024
On behalf of our entire team I would like to apoligize for the hot tub. I have personally made sure this issue was resolved and taken care of so it will not be an issue again in the future.

6/10 – Grei

Laci

Likte: Renhold
Likte ikke: Personale og service
Bodde her 1 natt i februar 2024
Svar fra kelli den 24. apr. 2024
Thank you for your feedback.

6/10 – Grei

Jessica

Reiste med familie og små barn
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The room was not clean, the toiletries were used, and left in the shower, the TV did not work.
Bodde her 1 natt i mars 2024
Svar fra Kelli Ragland den 28. mars 2024
Thank you for your feedback. We hate that you didn't have a good experience with us. I will relay This information to my staff. We are working hard to improve our hotel, so all feedback is good feedback.

8/10 – Bra

Jennifer

Bodde her 1 natt i mars 2024
Svar fra Country Inn AD den 18. apr. 2024
Thank you so much for choosing to stay with us!

2/10 – Forferdelig

Ernest

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
We stayed 5 nights and the rooms were never serviced. I took the trash out and had to request clean towels consistently throughout the stay. I booked 2 rooms and this was the same story for both rooms
Bodde her 5 netter i mars 2024
Svar fra Kelli Ragland den 25. mars 2024
Thank you for your feedback. Can you give me some more information so that I can speak with my staff. You can just tell me what rooms you were in. Because I have been here for a month and have been doing the service myself. I would like to go over this with my new housekeeping manager so it never happens again.

10/10 – Utmerket

Steve

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The indoor pool is nice.
Bodde her 1 natt i mars 2024
Svar fra Country Inn AD den 18. apr. 2024
Thank you so much for the perfect review and kind words on our pool!

4/10 – Dårlig

Jolene

Reiste med familie
Likte: Personale og service og fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The hotel is so close to the highway that you could feel the hotel shake when the trucks went by. Plus, the hotel walls and floors are so thin that you could hear the people upstairs walking, the neighbors flush the toilet and you can hear their entire conversations. Not to mention the hotel is very dated so it makes it feel dirty and gross. This is by far the worst hotel we have stayed in, in a long time.
Svar fra Kelli Ragland den 24. mars 2024
Thank you for your response. I hate that you didn't have a good stay. We are a old hotel and have been working very hard to keep up with it. We are due for an update soon. I hope you come back to see all the changes.

2/10 – Forferdelig

Amy

Reiste med familie og små barn
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Property did not meet our expectations with amount of money we spent
Bodde her 1 natt i mars 2024
Svar fra Kelli Ragland den 25. mars 2024
Thank you for your feedback. We are working very hard to make changes to the hotel and staff. We hope you come back to see what changes we have made.

8/10 – Bra

Angel

Reiste med en gruppe
Likte: Renhold og personale og service
It felt safe and was clean. The bathroom needed an upgrade.
Bodde her 1 natt i februar 2024
Svar fra Country Inn AD den 18. apr. 2024
Thank you so much for your kind words. We will be updating the hotel in the near future!

6/10 – Grei

Andrea

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The staff were friendly but the facility needs work, carpet were dirty, paint was peeling and the bathroom door was separating All furniture was stained in the room
Bodde her 1 natt i mars 2024
Svar fra Country Inn AD den 18. apr. 2024
Thank you so much for choosing to stay with us

4/10 – Dårlig

Kaitlin

Reiste med familie
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
I was very disheartened by the poor customer service and the cleanliness of the whole hotel.
Bodde her 2 netter i februar 2024
Svar fra Country Inn AD den 18. apr. 2024
On behalf of our team I would like to apoligize that we were unable to give you a perfect guest experiance. We would love the chance to show you we can be perfect on your next stay!

4/10 – Dårlig

howard

Reiste med partner
The room was noisy, the walls were paper thin, the staff was loud in the hallway at 6am. I was woken up at 9:45pm with the front desk telling me mu credit card did not process properly. They wanted me to give them my number over the phone. Instead I went down to the front desk to tell them I had a receipt saying I already paid and they then told me it was a mix up with Expedia. When I checked in they never even asked for my card. Very strange, I wondered whether I was being scammed. Won’t stay at this location again. Noise all night was terrible.
Bodde her 1 natt i februar 2024
Svar fra Country Inn AD den 18. apr. 2024
I am very sorry that we were unable to give you the perfect stay you should expect and deserve. We hope you will give us a chance again in the future to prove we can be perfect!

4/10 – Dårlig

Rick

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Dissatisfied
The guy at desk never did tell me about the breakfast they have, the phone couldnt dial out, i asked the clerk for a new phone she said she would come by with one from the 3rd floor ...she never arrived..i went to desk and they had them there so i took it up and installed it myself ...and it still didnt call out...the 2nd day of the 3 i paid for i asked the clerk for towels and wash rags since i was out...and that ill be gone most of the day due to work..and when i return i would love a hot shower...i got off work and no towles..was told that it was on the board for them to do but they must of forgot...so i ended my 3 day stay after just 2 dont plan to come back there EVER
Bodde her 3 netter i februar 2024
Svar fra Country Inn AD den 18. apr. 2024
I am very sorry for the poor experiance you had while stayng with us. We would love to show you we can do better and give you the best stay possible

8/10 – Bra

Najiullah

Bodde her 1 natt i februar 2024
Svar fra Country Inn AD den 18. apr. 2024
Thank you so much for choosing to stay with us!

10/10 – Utmerket

tracie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Country Inn AD den 18. apr. 2024
Thank you for the perfect guest review and choosing to stay at the Country Inn Charleston, WV

8/10 – Bra

Nancy

Bodde her 1 natt i februar 2024
Svar fra Country Inn AD den 18. apr. 2024
Thank you so much for sharring your guest experiance with us

10/10 – Utmerket

linda

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good breakfast and nice place
Bodde her 1 natt i februar 2024
Svar fra Country Inn AD den 18. apr. 2024
Thank you for the perfect 10 guest review!

8/10 – Bra

Renee

Reiste med partner
Excellent breakfast. Hotel needs some work on updating and modernizing some things. Areas around were ok but could be cleaned up a bit also.
Bodde her 1 natt i februar 2024

8/10 – Bra

James

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was great, only complaint was slow Wi-Fi

6/10 – Grei

Shawn

Likte: Personale og service
Bodde her 1 natt i februar 2024

10/10 – Utmerket

James

Wi-Fi is slow, couldn’t stream online video, otherwise great motel.
Bodde her 1 natt i februar 2024

4/10 – Dårlig

Debra

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Would not recommend
The hotel was not in a very safe location. It was dirty, the room reeked of cigarette smoke, there was a large “patch” in the bathtub covering something up. Would not recommend staying here.
Bodde her 1 natt i februar 2024

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Given a key to an occupied room.
Our stay started out with getting a key to a room that was already occupied which we found out by walking in on the other guest. We never seen them but all their stuff was all over the room and it could have been really bad considering my 6yr old ran straight in. You could tell the pool hasn’t been scrubbed they only keep adding more chlorine to it and you could hardly breathe because of the smell. When I asked for a spare blanket for the couch bed because there wasn’t one in the room and towels they didn’t have any clean so we had to wait on those. The entire hotel smelled like pot and there was burns on almost everything in our room, the blankets, sheets, a huge burn on the couch cushion, the carpet and the pillows. The room itself was clean enough so that’s a positive. The price was really good and the stay wasn’t the worst but it definitely could have been a lot better.
Bodde her 2 netter i februar 2024

4/10 – Dårlig

Verifisert reisende

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Carter

Reiste med familie, Reiste med kjæledyr
Likte: Fasiliteter
Excellent especially for pets
Bodde her 1 natt i januar 2024

6/10 – Grei

Jesse

Reiste med familie
Bodde her 3 netter i januar 2024

10/10 – Utmerket

Christopher

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The clerk was very kind and the pool is clean. My kids loved it.
Bodde her 1 natt i januar 2024

4/10 – Dårlig

Renita

Likte: Personale og service og fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The staff was great , friendly and welcoming. My room had stains on the sheets. As I inspected that problem, I found bed bugs. I left. They refunded me for the night.

10/10 – Utmerket

Tammie

Reiste med familie og små barn, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great room, conveniently assigned by gym, pool and breakfast area.

10/10 – Utmerket

Martelia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely hotel, the ladies at the front desk were very friendly and helpful, I love that their checkout isn't until noon.
Bodde her 1 natt i januar 2024

8/10 – Bra

Linda

Bodde her 1 natt i januar 2024