As a 5-star hotel, So Sofitel Hua Hin is much below our expectation.
1. In the beginning, we were told that the family room is on the 3rd floor. We agreed the upgrade for this reason. However, we ended up being in the 1st floor near the entrance.
2. Seeing the attached picture, the baby cod was broken when my son was sleeping! I still cannot believe this was happening in a 5-star hotel. My son was not even jumping but just lying down on it. We used to stay in Oakwood where the baby cod was very nice and cozy. We had expected the same level in So Sofitel but we were wrong.
3. The room were were staying was 101. The telephone was not functioning, some of the lights were not working. Once the light was replaced, it cannot even be switched off when we wanted to sleep. We even have to call the room service only to switch off the light for us.
4. For breakfast and dinner, the seats were completely not enough. The level of service was not aligned with the price we were charged.
5. The TV was not even smartTV. The Chromecast was not functioning properly. Even the technician cannot make it work.
Overall speaking, this was a very disappointing experinece.
Be aware for all family with kids.