There wasn't a cigar lounge, so we sat in the garden without heating on a winter day. Then, when we wanted to order drinks, they said they did not serve the garden. After talking to two waiters and one manager, they agreed to serve us in the garden. Our drink orders were taken but brought incorrectly. They said they would correct the mistake, but they didn't come back for an hour! We waited for an hour and then went to our room. It was a bad experience. I think they cannot provide proper service because it is winter. Additionally, the table was dirty when we arrived, and they didn't clean it. We were forced to sit at a dirty table.