Bankettsal

Anmeldelser av The Westin Resort & Spa, Cancun

4 out of 5
The Westin Resort & Spa, Cancun
Boulevard Kukulcan Km 20, Cancun, QROO

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 659 av totalt 1281 anmeldelser." "
Rangering på 8 − Bra. 314 av totalt 1281 anmeldelser." "
Rangering på 6 − Grei. 145 av totalt 1281 anmeldelser." "
Rangering på 4 − Dårlig. 72 av totalt 1281 anmeldelser." "
Rangering på 2 − Forferdelig. 91 av totalt 1281 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

8,2/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Kristoffer

Bodde her 1 natt i august 2023
Svar fra Social Media Coordinator den 13. aug. 2023
Dear Kristoffer,On behalf of the entire hotel team, we want to thank you for sharing your comments with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 – Utmerket

Tobias

Bodde her 1 natt i februar 2023

8/10 – Bra

Steffen

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
My experience
This was an overall a great hotel with affordable price, the view was perfect, the only thing we could point a finger on was the bathroom. It was like going from the 2021 to 1990. Was old, things was broken and the toilet paper was like putting a sandpaper in your arsem without this. The room and view was good, the American breakfast was amazing.
Bodde her 1 natt i november 2021
Svar fra Social Media Coordinator den 22. nov. 2021
Dear Steffen, thank you for choosing Westin Resort & Spa Cancun for your most recent holidays. We are delighted to know you had an overall pleasant stay, and we would like to share, that we have been working with a long-term project for renovations to update all our facilities. we hope to have the opportunity of hosting you back home in the future and reinstate your trust in our services. Be well,

10/10 – Utmerket

Eduviges

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
Staff was great!
Bodde her 1 natt i mai 2024

8/10 – Bra

Angela

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I would go back again.
Bodde her 3 netter i april 2024
Svar fra Social Media Coordinator den 14. mai 2024
Dear Angela,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 – Bra

Diana

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel is clean. It’s very private and quiet. The beach is easily accessed.some of the staff are very nice and others did not want to be bother with a question.
Bodde her 1 natt i mai 2024
Svar fra Social Media Coordinator den 13. mai 2024
Dear Diana,Thank you for taking the time to share your feedback about your recent stay at The Westin Resort & Spa Cancun. We are delighted to hear that you found our hotel to be clean and enjoyed the private and quiet atmosphere. It's great to know that you found the beach easily accessible as well.We truly value your feedback regarding the staff interactions, and we apologize for any inconvenience you experienced. Please know that we take guest satisfaction seriously, and we will address your concerns with our team to ensure that all guests receive the attentive service they deserve.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Be well

10/10 – Utmerket

Hugo

Bodde her 6 netter i mai 2024
Svar fra Social Media Coordinator den 13. mai 2024
Dear Hugo,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 – Utmerket

Elias

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice property with very polite staff. The only things is they are very expensive on the food and beverage.
Bodde her 3 netter i mai 2024
Svar fra Social Media Coordinator den 11. mai 2024
Dear Elias,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention.

6/10 – Grei

Anais

Reiste med familie og små barn, Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Expensive. Children’s activities were expensive and not included.
Bodde her 2 netter i mai 2024
Svar fra Social Media Coordinator den 11. mai 2024
Dear Anais,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention.

8/10 – Bra

Megan

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The place was beautiful. Facilities were all great. Service was great and the views and area were spectacular
Bodde her 4 netter i mai 2024
Svar fra Social Media Coordinator den 9. mai 2024
Dear Megan,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 – Utmerket

Zembalist Dewayne

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was nice. Everyone treated me like a king and my wife like a queen. Special thanks to Ricardo and Rudolph.
Bodde her 2 netter i mai 2024
Svar fra Social Media Coordinator den 9. mai 2024
Dear Zembalist,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We are all pleased and honored with comments like yours. We really wish to thank you for your wonderful and kind comments about our hotel facilities and our most important asset, our associates.Looking forward to having the pleasure of welcoming you back to Cancun soon.Be Well

8/10 – Bra

Casey

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was great
Bodde her 3 netter i mai 2024

8/10 – Bra

Casey

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean safe
Bodde her 3 netter i mai 2024
Svar fra Social Media Coordinator den 8. mai 2024
Dear Casey,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

2/10 – Forferdelig

Advik Prashant

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i april 2024
Svar fra Social Media Coordinator den 9. mai 2024
Dear Advik Prashant,Thank you for taking the time to share your recent experience at the Westin Resort & Spa, Cancun with us. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun.

8/10 – Bra

Janet

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We enjoyed our ocean view balcony very much!
Bodde her 2 netter i april 2024
Svar fra Social Media Coordinator den 6. mai 2024
Dear Janet,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.Hopefully, you will come back soon to enjoy a new unforgettable experience

10/10 – Utmerket

Israel Isui

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Ok
Bodde her 7 netter i april 2024
Svar fra Social Media Coordinator den 6. mai 2024
Dear Israel Isui,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

8/10 – Bra

ALEJANDRO G og dallas

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
good
Bodde her 5 netter i april 2024
Svar fra Social Media Coordinator den 2. mai 2024
Dear Alejandro G,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 – Utmerket

carol

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff was very helpful and pleasant. The facility was clean and the cooking classes were fun.
Bodde her 2 netter i april 2024
Svar fra Social Media Coordinator den 2. mai 2024
Dear Carol,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We are all pleased and honored with comments like yours. We really wish to thank you for your wonderful and kind comments about our hotel facilities and our most important asset, our associates.Looking forward to having the pleasure of welcoming you back to Cancun soon.Be Well

10/10 – Utmerket

saurabh

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Had a great time, staff was very helpful and cooperative.
Bodde her 3 netter i april 2024
Svar fra Social Media Coordinator den 30. apr. 2024
Dear Saurabh,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 – Utmerket

Octavio

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I loved to stay at this hotel because you can tell they do care about client's comfort and they offer excellent services and options for an unforgettable holiday!
Bodde her 4 netter i april 2024
Svar fra Social Media Coordinator den 29. apr. 2024
Dear Octavio,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Hopefully, you will come back soon to enjoy a new unforgettable experience.

10/10 – Utmerket

Hector

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to relax on vacations!!
Bodde her 3 netter i april 2024
Svar fra Social Media Coordinator den 28. apr. 2024
Dear Hector,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 – Utmerket

Larissa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Social Media Coordinator den 29. apr. 2024
Dear Larissa,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 – Utmerket

Wilfred

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Social Media Coordinator den 28. apr. 2024
Dear Wilfred,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 – Utmerket

Maria Teresa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
all ok
Bodde her 1 natt i april 2024
Svar fra Social Media Coordinator den 26. apr. 2024
Dear Maria Teresa,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

6/10 – Grei

Rosemarie

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
…good location.
Bodde her 7 netter i april 2024
Svar fra Social Media Coordinator den 25. apr. 2024
Dear Rosemarie,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 – Utmerket

Eneida

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Social Media Coordinator den 24. apr. 2024
Dear Eneida,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 – Utmerket

Thomas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great Beach
Bodde her 4 netter i april 2024
Svar fra Social Media Coordinator den 21. apr. 2024
Dear Thomas,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 – Utmerket

Sevitha

Bodde her 2 netter i april 2024
Svar fra Social Media Coordinator den 10. mai 2024
Dear Sevitha,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 – Utmerket

Elizabeth

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
First we stayed during the week (in April 2024) the property is just breathtaking! The views are incredible and so are all the people working at this resort! We stayed in the double room with a balcony - definitely worth the little extra - coffee in the morning and cocktails at night on the balcony were awesome! Other reviews were somewhat negative- I can’t imagine what happened on their stay to leave such a negative review- but I am blown away/ stayed here a few times over the past 3 or 4 years and every time has been amazing!! The rooms have a fridge and 4 cup coffee pot (coffee and sugar and powered creamer included), hair dryers and body wash, shampoo and conditioner. Such a nice resort and not expensive in the least. Beaches are beautiful and there are many, many loungers - the pools are pristine and was very nice and warm- not at all cold!! Property is at the end of the hotel zone - which means it’s very quiet - if u want crazy - this isn’t your spot! But if u want romantic or just a nice tranquil vacay this is your spot! Cancun at its best!!
Bodde her 2 netter i april 2024
Svar fra Social Media Coordinator den 19. apr. 2024
Dear Elizabeth,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Hopefully, you will come back soon to enjoy a new unforgettable experience.

8/10 – Bra

Shari

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy airport access. Nice beach, friendly staff
Bodde her 2 netter i april 2024
Svar fra Social Media Coordinator den 19. apr. 2024
Dear Shari,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 – Bra

Baljinder

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
The water slide was not working
Bodde her 3 netter i april 2024
Svar fra Social Media Coordinator den 19. apr. 2024
Dear Baljinder,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We are truly sorry our flow rider wasn't working while you were at the resort, please note that it has been under renovation, and we hope to have it working properly soon. Hopefully, you will come back soon to enjoy of a new unforgettable experience.Be well

10/10 – Utmerket

Diana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great experience. Beautiful property. Lots to do and wonderful staff. My only complaint is that you can hear folks walking in the hallway and in the rooms next to you. Still loved it! I will be back. Also the massage therapy staff is top notch!
Bodde her 5 netter i april 2024
Svar fra Social Media Coordinator den 19. apr. 2024
Dear Diana,We're thrilled you had a great experience at our property! While we apologize for any noise disturbances, we're glad it didn't overshadow your overall enjoyment. Your feedback is valuable, and we'll address it to ensure a peaceful stay for our guests. We're delighted you plan to return and that you found our massage therapy staff top notch! Looking forward to welcoming you back soon!

10/10 – Utmerket

jesus

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Necesitan cambio de colchones , están viejos y muy aguados
Bodde her 3 netter i april 2024
Svar fra coordinador de redes sociales den 19. apr. 2024
Estimado Jesus,Agradecemos su amable preferencia y que se haya tomado el tiempo para compartirnos sus valiosos comentarios.Apreciamos en demasía que nos haga saber qué áreas de oportunidad encontró durante su estancia, ya que esto nos permite enfocarnos en ellas y solucionarlas de la mejor manera, para seguir mejorando y dar a nuestros huéspedes la mejor atención y servicio.Nuevamente, gracias por hospedarse en The Westin Resort & Spa, Cancún y esperamos que elija crear más recuerdos aquí cuando sus viajes lo traigan de regreso a Cancún.

10/10 – Utmerket

John Robert

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Relaxing place to stay
Bodde her 3 netter i april 2024
Svar fra Social Media Coordinador den 18. apr. 2024
Dear John Robert,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 – Utmerket

Traci

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property was exactly what we were looking for. A quick, stress-free getaway. We endured a 90 minute time share presentation to ear resort credit (which we used for a nice massage!). The pressure to TAKE the presentation were stronger than the push of the sales team to make us purchase the 'ownership' option (it's not for us, we typically do adventure-based exotic, new-destination travel). they delivered what they promised in terms of incentive. We were housed in a part of the resort that was quiet, with direct access to the ocean. Clearly, the highlight of our experience was our dining at Arena- not the food per se- but the loving attention I received from Alesandro, who provided me an (off the menu) option for a broth, carrot, veggie and shredded chicken option to help with my bad stomach issue). His care for me was touching and memorable. All in all, a great stay.
Bodde her 5 netter i april 2024
Svar fra Social Media Coordinador den 18. apr. 2024
Dear TraciWe're delighted to hear that your recent stay with us at The Westin Resort & Spa Cancun was exactly what you were looking for a quick, stress free getaway. Thank you for sharing your experience with us.It's wonderful to hear that you enjoyed the quiet atmosphere and direct ocean access in your accommodations. We strive to provide a serene environment for all our guests.Moreover, we're thrilled that you had a memorable dining experience at Arena and that Alesandro's attentive care left a positive impression on you. We'll be sure to pass along your kind words to him and the rest of our team.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 – Utmerket

Kourtney Kelly

Bodde her 3 netter i april 2024
Svar fra Social Media Coordinador den 8. mai 2024
Dear Kourtney Kelly, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

4/10 – Dårlig

Sandra

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We checked in pretty early, still breakfast time. I had to pay for breakfast even though I paid extra to get breakfast included. But check in date was not included… what!? As I was checking in I was commenting I wanted to have breakfast and was excited to start vacation with a nice breakfast. Why wasn’t that communicated as I was checking in. Communication was horrible!!! Then our 2nd day having breakfast I had to pay for 1 of the 3. I get charge per person on the room but only given 2ppl breakfast.. what!! Also was not communicated at check in. Embarrassing having to pick and choose which one of us was going to skip breakfast for the day. I was told gym was on the 3rd floor. Walks up and down the 3rd floor… NOTHING. There was hair on the bathroom tub, disgusting.
Svar fra Social media coordinator den 17. apr. 2024
Dear Sandra,We're deeply sorry to hear about the challenges you encountered during your recent stay, and we apologize for any inconvenience caused by the issues with breakfast and communication. Regarding the breakfast inclusion, we sincerely apologize for any misunderstanding. Our breakfast package typically includes meals for up to 2 adults and 2 children under 12 years old, as specified on our booking website. We regret any confusion that may have arisen, and we understand the frustration of not having this information communicated clearly during check-in.Additionally, we apologize for the misinformation regarding the location of the gym. Our gym facilities are indeed located in the spa area, and we regret any inconvenience caused by the confusion surrounding this matter.We take your feedback seriously and will use it to improve our communication processes and ensure a smoother experience for our guests in the future. Please accept our sincere apologies for falling short of your expectations, and we hope to have the opportunity to welcome you back for a much-improved stay. Be well

8/10 – Bra

Samira

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
the beach
Bodde her 2 netter i april 2024
Svar fra Social Media Coordinator den 17. apr. 2024
Dear Samira,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 – Utmerket

Fernanda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Coordinador de redes sociales den 18. apr. 2024
Estimada Fernanda, Agradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Estamos encantados de saber su estadía con nosotros haya sido placentera.Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.Esté bien

8/10 – Bra

Ekaterina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My family enjoyed the stay in April 2024 very much. The staff is attentive, the hotel has many good amenities and the beach is wonderful. This being not the first stay at this property and Cancun in general i was unpleasantly surprised by the pricing for food and drink. Simple foods like tacos, pizza and chips for 2 with no alcohol goes to 70 - 80 US dollars at this hotel. This is way too much even for the Unoted Stated.
Svar fra Social Media Coordinator den 17. apr. 2024
Dear Exaterina,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention.

10/10 – Utmerket

Gabriela Adriana

Bodde her 2 netter i april 2024
Svar fra Coordinador de redes sociales den 6. mai 2024
Estimada Gabriela Adriana,Agradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.

4/10 – Dårlig

Mark C

Bodde her 2 netter i april 2024
Svar fra Social Media Coordinator den 6. mai 2024
Dear Marc C,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

8/10 – Bra

Gregory

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The food was just OK but expensive. The beach was great and the pools were good. Plenty of chairs and umbrellas
Bodde her 5 netter i april 2024
Svar fra Social Media Coordinator den 14. apr. 2024
Dear Gregory,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

6/10 – Grei

Martina

Reiste med partner
Gorgeous beach area. Perfect for jumping waves. Lovely pool as well. We were unfortunately not impressed by the food (flavourless pizza and over drenched nachos), but we understand that people have different tastes. We were also a little flabbergasted by the price of food and drink. It seemed excessive for what it was. ~$30usd for a single person’s breakfast buffet was a bit out there.
Bodde her 1 natt i april 2024
Svar fra Social Media Coordinator den 13. apr. 2024
Dear Martina,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention. Please be assured that we will take immediate steps to rectify these shortcomings. Thank you for your understanding, and we hope to have the opportunity to redeem your confidence in our resort and service.

8/10 – Bra

Paula

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Slow front desk and we got locked out of our room at 10 am despite requesting an 11:00 checkout. Other than that, it was FANTASTIC!
Bodde her 1 natt i april 2024
Svar fra Social Media Coordinator den 14. apr. 2024
Dear Paula,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We greatly value your feedback and appreciate you bringing these issues to our attention. Please be assured that we will take immediate steps to rectify these shortcomings. Thank you for your understanding, and we hope to have the opportunity to redeem your confidence in our resort and service.

6/10 – Grei

Sivakumar

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Pro-The property was nice and clean . Beautiful location . Cons-Also the location since it is at the very end of the hotel area. Breakfast (not included) opens at 6:30 . If we book a tour then the bus will be there by 6:30 and you have to skip the breakfast. They keep 2 packets of coffee and we were 4 people staying and when asked the housekeeping staff mentioned that they will give only 2 packets every day after insisting that we had to leave early next day for the tour then they delivered another 2 packets of coffee Next day same thing happened. We stayed there for 5 days and out of which we had booked the tour for 4 days and all 4 days we had to skip the breakfast to catch the tour bus. There’s a frequent local bus service which goes around the town but since the property is located very far away it takes minimum 20 minutes to get to the restaurant area ( There are 2 restaurants inside the property ) we wanted to try other options. DoorDash or Uber eats don’t deliver since it is far away. Everything is very expensive including the coffee at Starbucks inside the market located inside the property. If you are going to stay in the resort enjoying all the amenities and beaches then go for it . But if you are going to take tours and want to explore local places then choose the other hotels located centrally.
Bodde her 5 netter i april 2024
Svar fra Social Media Coordinator den 13. apr. 2024
Dear Sivakumar,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention. Please be assured that we will take immediate steps to rectify these shortcomings. Thank you for your understanding, and we hope to have the opportunity to redeem your confidence in our resort and service.

8/10 – Bra

Manuel

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Social Media Coordinator den 14. apr. 2024
Dear Manuel,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 – Utmerket

Wayne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Jennifer and Mario were great to me
Bodde her 2 netter i april 2024
Svar fra Social Media Coordinator den 12. apr. 2024
Dear Wayne,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun. We are all pleased and honored with comments like yours. We really wish to thank you for your wonderful and kind comments about our most important asset, our associates.Looking forward to having the pleasure of welcoming you back to Cancun soon.Be Well

6/10 – Grei

Matthew

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
The staff was amazing and the housekeeping was fantastic! However, the south building is in desperate need of renovation! The room smelled mildewy and the bathroom needs immediate help. The tub had been repaired, but the repair was peeling, and the shower floor had non-slip strips with sharp edges. In some areas, only the glue remained. We told the concierge, but nothing was done during our short stay. Where we stayed in the south building was quite a hike to the front desk and restaurants. The staff often transported us in golf carts and they were super! There were high-quality food options on-site. We ate at the Arena Grill, Sea and Stones, and at the breakfast buffet..Everything was delicious, but expect to pay U.S. prices. The drinks were very expensive. No cash is accepted, only credit cards or put it on the room tab. There are some incentives, such as free Starbucks and 2 free drinks at Sea and Stones. The location was safe and quiet, and we enjoyed our balcony, choice of 3 pools, and the beach. Westin provides towels, umbrellas, and loungers. It was a great vacation overall, but we avoided the room except to sleep and shower because it was not up to par. We'd go back to Cancun, but not to the Westin until it is fully renovated.
Bodde her 4 netter i april 2024
Svar fra Social Media Coordinator den 7. apr. 2024
Dear Matthew,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention. Please be assured that we will take immediate steps to rectify these shortcomings. Thank you for your understanding, and we hope to have the opportunity to redeem your confidence in our resort and service.

10/10 – Utmerket

deborah

Reiste med familie
Likte: Renhold
I'd like that the property is so big it never felt crowded. Really enjoyed the pools and the ocean in the beach were absolutely stunning. The staff was all very kind, respectful and friendly. The breakfast every morning was delicious. Coffee was great. I will definitely come back again.
Bodde her 6 netter i mars 2024
Svar fra Social Media Coordinator den 6. apr. 2024
Dear Deborah,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.