Dear Cecilie, Thank you for making us your chosen venue to enjoy your vacations and for sharing your rating after your recent stay at Occidental Costa Cancún. We are delighted to know that we were able to match your holiday expectations.We look forward to welcoming you again on your next visit.Sincerely,

Dear Guest,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We are delighted to know that we were able to match your holiday expectations.We look forward to welcoming you again on your next visit.Sincerely,

Kjære gjest, Takk for at du valgte oss til å nyte ferien og for å dele dine kommentarer om ditt nylige opphold på Occidental Costa Cancún. Vi er glade for å vite at du likte oppholdet ditt gjennom noen av våre tjenester og all-inclusive plan. Vi leser med bekymring din mening om forholdene til rommet du bodde i, og de vil bli delt med den involverte avdelingen for nødvendige tiltak . Takk nok en gang for at du deler din mening, og vi ser frem til å se deg igjen i fremtiden. Hjertelig.

Dear Steffen, Thank you for sharing your comments regarding your recent stay with us. We strongly believe that there is always a way for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations. We have taken note of the aspects that could not meet your expectations, and we will share it with the involved departments. We are happy to know that you find the room and facilities were clean all the time. We are glad to know that you enjoyed the culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical and international delights in order to please all palates. Thank you for your opinion and we hope to have the opportunity to welcome you again. Sincerely,

Dear Mackenzie, Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Kate,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Sarah,Thank you for making us your chosen venue once again to enjoy your vacations and for sharing your experience regarding your recent stay with us. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm experience for that we are happy to hear your opinion. Once again, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Sincerely,

Dear Andressa,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Benedicta,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities, as you mentioned the location has easy access and everything is within walking distance. We also are very grateful for your remarks on the service received from the staff. Thank you for your kind recommendation and we look forward to welcoming you again soon.Sincerely,

Dear Louise,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. We are sorry to read that our beach location did not meet your expectations. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Nicole,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We understand your preference for more quiet accommodation, your opinion helps us to identify the area that could have a way of improvement, we will share your comment with the involved department for revision. We are happy to know that you enjoyed the gastronomy, and the a la carte reservations process was convenient for you.Thank you again for sharing your opinion and we look forward to serving you again in the future.Sincerely,

Dear Quratul,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Estimado Jaime,Gracias por elegirnos para sus vacaciones y por compartir su calificación sobre su recién estancia con nosotros, el recibir puntuación de 5, nos motiva a seguir esforzándonos en brindar vacaciones placenteras.Estaremos complacidos con su próxima visita al hotel.Cordialmente.

Estimado Eddy Paul Molina,Queremos darle las gracias por compartir esta opinión sobre su reciente estancia en Occidental Costa Cancún y por elegirnos para disfrutar de sus vacaciones. Agradecemos la sugerencia sobre algunos de los servicios que no lograron cubrir sus expectativas para mejorar día con día. Esperamos tener la oportunidad de recibirle nuevamente en un futuro.Cordialmente.

Dear Josephine,Thank you for making us your chosen venue to enjoy your vacations and for sharing your experience regarding your recent stay with us. We have taken note of the room key and attention to revision and improvement. Once again thank you for taking the time to share your experience and we look forward to welcoming you again in the near future.Sincerely,

Dear Keshav,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Deborah,Thank you for taking the time to share your opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

Dear Benjamin,Thank you for taking the time to share your personal opinion with us regarding your recent stay. We are sorry to read that our beach location did not meet your expectations, although it offers the opportunity to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. We would like to clarify the information about the room assigned, we regret that the category selected was not as you expected as our front desk staff mentioned, there is a difference between the standard balcony room to the terrace one, and we regret your dissatisfaction with the room assigned, however, we provide the category according to the reservation, we also lament not been informed about the room condition, otherwise we could offer you an alternative. We are sorry to hear that the general law for tobacco control has not been to your liking and we would like to take this opportunity to clarify that we have a smoking area in the motor lobby area which is signposted. We are sorry to know that the Hotel did not meet your expectations, we appreciate your visit and we hope you had a good trip back home.Cordially.

Dear Erena,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Beverely,Thank you for choosing us for your vacations. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear ConstanzeWe appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We have taken note of the suggestion about the room. We understand your preference for more quiet accommodation, your opinion helps us to identify the area that could have a way of improvement. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

Estimada Dulce,Gracias por elegirnos para disfrutar de sus vacaciones y por dedicar tiempo en compartir su experiencia sobre su reciente visita a Occidental Costa Cancún. Es muy gratificante leer que disfrutó de nuestras instalaciones y servicios, pasando relajantes momentos en la playa, ya como bien menciona, al tener poco oleaje permite disfrutar de ella. También, agradecemos sus elogios en cuanto a la vista y comodidad de habitación. Agradecemos su opinión y con gusto le esperamos en su próxima visita. Cordialmente.

Dear Kelsey,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

Dear Gina,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear James,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We are sorry to read that our beach location did not meet your expectations, although, as you mentioned, it offers the opportunity to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. We are happy to know that the gastronomy was of your liking.Once again we thank you for sharing this valuable feedback with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Jason,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Gabrielle,Thank you very much for sharing this great review of your recent stay with us. We are thrilled that we could meet your holiday expectations through our services and facilities. We agree that our dedicated staff plays a key role in our guests' overall experience, the entire team strives to make each stay a pleasant one, and we will congratulate David for his kind service. Thank you for your kind recommendation and we look forward to welcoming you again soon.Sincerely.

Estimado Alejandro,Gracias por elegirnos para disfrutar de sus vacaciones y por compartir sus comentarios sobre su reciente estancia en Occidental Costa Cancún. Nos alegra saber que disfrutó de su estancia a través de nuestros servicios y plan todo incluido. Gracias por su amable recomendación y esperamos nos visite nuevamente muy pronto.Cordialmente.

Dear Arnulfo,Thank you for taking the time to share your personal opinion with us regarding your visit. We have verified your opinion with the involved department, and we lament that the alternatives offered during your stay could not meet your expectations, we take this opportunity to clarify that the penalty fees depend on the conditions of your reservation. We regret not fully meeting your expectations on this occasion and thank you for your opinion. Sincerely

Dear Meghan,Thank you for making us your chosen venue to enjoy your vacations and for sharing this review of your recent stay with us. We always look for ways to improve and your comments are crucial to our future success. We regret that you consider the front desk acted unperformed on this occasion for not being able to make you feel supported when you noticed you had the type of bed not expected, we would like to take this opportunity to clarify that the reservations are assigned according to the view booked as the type of bed is not guaranteed, which means, that the rooms could have 1 bed or 2 beds, our team strives to provide the best service possible, for that they provided an alternative during the stay. We have taken note of your opinion regarding the a la carte restaurant’s reservation process, and we regret your disappointment, as we strive to offer all our guests the opportunity to enjoy all dining options the buffet does not need a reservation and it offers a different menu each night, we also clarify that the extra charge for food is the room service. We understand your preference for more quiet accommodation, your opinion helps us to identify the area that could have a way of improvement, we will share your comment with the involved department for revision. We read with concern your opinion regarding the room we accommodate you as all rooms reserved for new arrivals are per standard and double-checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, we will make sure to reinforce this with the team. We appreciate the time that you took of your day to express your opinion and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Steve,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Hetal,Thank you for choosing us to spend your holidays.The vision of our guests is the key to complete guest satisfaction; therefore, we are very grateful for the time you spent writing your opinion. We regret not fully meeting your expectations on this occasion. We have taken note of the aspects that could not meet your expectations, and we will share them with the involved departments. We hope to have the opportunity to welcome you again.Sincerely,

Dear Rafi,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Anwar,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We strongly believe that there is always a way for improvement and your comments will assist us in our continuous efforts aimed at meeting our guests' expectations. We are sorry to read that our beach location did not meet your expectations.Once again we thank you for sharing this valuable feedback with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Kiarra,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear FNU,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Melody,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Estimada Diana Karina,Gracias por elegirnos para disfrutar de sus vacaciones y por compartir sus comentarios sobre su reciente estancia en Occidental Costa Cancún. Nos alegra saber que disfrutó de su estancia a través de nuestros servicios y plan todo incluido. Gracias por su amable recomendación y esperamos nos visite nuevamente muy pronto.Cordialmente.Gracias por elegirnos para disfrutar de sus vacaciones y por compartir sus comentarios sobre su reciente estancia en Occidental Costa Cancún. Nos alegra saber que disfrutó de su estancia a través de nuestros servicios y plan todo incluido. Compartiremos la sugerencia de check in con el área involucrada para mejorar en este aspecto. Gracias por su opinión y esperamos nos visite nuevamente muy pronto.Cordialmente.

Dear Michaela,Thank you for choosing us to spend your holidays.The vision of our guests is the key to complete guest satisfaction; therefore, we are very grateful for the time you spent writing your opinion. We regret not fully meeting your expectations on this occasion. We have taken note of the aspects that could not meet your expectations, and we will share them with the involved departments. We hope to have the opportunity to welcome you again.Sincerely,

Estimado Lazaro,Gracias por dedicar tiempo en compartir su opinión sobre su reciente estancia con nosotros y por elegirnos para sus vacaciones en Cancún. Hemos tomado nota con relación a las condiciones de la habitación y leemos con preocupación su comentario, ya que por estándar las habitaciones son doblemente revisadas para asegurar el correcto funcionamiento; Sin duda, compartiremos su opinión con el equipo involucrado para revisión y mejora. Nuevamente agradecemos el tiempo que dedicó en compartir su experiencia y esperamos que haya tenido buen viaje de regreso a casa.Cordialmente.

Dear Yoansil,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Larry,Dear Ashley Yesenia,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. Once again, we thank you for sharing your personal experience with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Ann,We greatly appreciate the time you spent reviewing your recent experience in our hotel, at Occidental Costa Cancún We always strive to exceed guests' expectations and your comments will help our teams reach that goal. We are happy to know that you liked the resort location and was convenient for your stay. We will share your suggestion of the food to increase the options. We hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Nathan,Thank you for taking the time to share your personal opinion with us regarding your recent stay. We regret that we fell short of your expectations on this occasion through our location. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

Dear April,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Caroline,Thank you for taking the time to share your personal opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

Dear Ashley Yesenia,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. Once again, we thank you for sharing your personal experience with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Amy Sarah Greenberg, Thank you for choosing us to spend your holidays.We are happy to know your complete satisfaction with gastronomy offer and hospitality service too.We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service with a warm and memorable experience. We will share your opinion with Pepe for his kind and attentive service.We hope to welcome you again on your next visit.Sincerely,

Dear Gladys,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

Dear Delbert Lamar,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We regret to know that we could not meet your expectations with our gastronomy offer, as our talented chefs strive to offer a good variety of international and local dishes, your opinion will help our team to continue working striving to conquer all palates. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service we appreciate your comment. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences with us and we hope you will visit us again in the future.Sincerely,