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Anmeldelser av Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 out of 5
Hilton Cancun Mar Caribe All-Inclusive Resort
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 643 av totalt 1075 anmeldelser." "
Rangering på 8 − Bra. 246 av totalt 1075 anmeldelser." "
Rangering på 6 − Grei. 102 av totalt 1075 anmeldelser." "
Rangering på 4 − Dårlig. 38 av totalt 1075 anmeldelser." "
Rangering på 2 − Forferdelig. 46 av totalt 1075 anmeldelser." "

9,4/10

Renhold

9,0/10

Personale og service

9,0/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Marius

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Greate all inclusive in the hotel zone
We stayed for 4 nights and really enjoyed our visit. We had a beach front room and enjoyed time watching the sea for hours in peace. There are a lot going on around the pools, to much for our taste, the noice and pushy staff was troubling. Since we had beach front room, the room was much more quiet during the day. Down at the beach the atmosphere is calmer, and a bar provided drinks. The room had a large bath room and comfortable bed, the minibar was restocked daily with basics. We tried all the restaurants, and all four themed restaurants was greate, the Mexican really elevated. The buffet was a disaster in regards of service, most staff forgot to bring drinks (why are there not self service for basics like water, coffee and juice?). The food was decently tasting and good selection, but cutlery to serve food was sticky and mixed between dishes. The acoustics of the room was terrible! And while there were 10 bartenders on duty in the pool area during breakfast, doing nothing, the queue was going out the door. They have live music in the lobby bar in the evening, a good idea, but the volume was way too high for the room making it noise instead of pleasant background entertainment. All in all, would definitely consider coming back for the same amount of days for the all inclusive experience.
Bodde her 4 netter i februar 2024
Svar fra Zayda Rishmawy den 11. feb. 2024
Dear Marius, Hope you had a safe flight back home! It was a pleasure hosting you and we are happy to hear from you! We appreciate your valuable feedback and positive comments. Rest assured that we are compromised to provide the best service possible and of course, improve every day to become a better option for all our guests. We hope to host you again soon, to exceed all your expectations!Cordially, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 – Bra

Rohit

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location is great and good facilities in the property. Great food in specialty restaurants Breakfast and lunch buffet had repetitive items. No family baby changing room.
Bodde her 5 netter i mars 2024

10/10 – Utmerket

Almani

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was our first trip to cancun and all inclusive resort. It was an amazing experience, exceeding our expectations. Amazing restaurants and top notch service.
Bodde her 5 netter i april 2024

10/10 – Utmerket

Juan

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excelente atención y servicio
Bodde her 2 netter i mai 2024
Svar fra Alejandra Morales den 15. mai 2024
Estimado Juan, Gracias por ser parte de la experiencia de Hilton Cancun Mar Caribe. Apreciamos sus amables comentarios sobre nuestra atención y servicio. Esperamos recibirlos nuevamente, Cordialmente Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Thu og Oceanside

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything is good from service, property and food. One thing needs to improve is check-in. It took too long.
Bodde her 7 netter i mai 2024
Svar fra Alejandra Morales den 15. mai 2024
Dear Thu, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. It's rewarding to see that our efforts are appreciated as we constantly work to exceed our guest's expectations. We look forward to welcoming you again in the near future! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 – Bra

Ideth Viviana

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Todo excelente. La comida no es buena, tienen mucha oportunidad de mejora. Los restaurantes en donde se puede reservar por la noche tuve mala experiencia con el steak house y con la comida de la indú. Solo por la comida no me volvería a hospedar en este hotel.
Bodde her 4 netter i mai 2024
Svar fra Alejandra Morales den 15. mai 2024
Estimada Ideth, Muchas gracias por tomarse el tiempo de escribir su reseña sobre Hilton Cancun Mar Caribe. Complacer a nuestros huéspedes es uno de nuestros principales objetivos y nos llena de satisfacción saber que usted y su familia hayan podido disfrutar de la maravillosa experience en nuestro resort. Agradecemos sus comentarios sobre nuestras opciones gastronómicas, compartiremos esta información para continuar mejorando. Esperamos volver a recibirlos nuevamente y cumplir todas sus expectativas. Cordialmente, Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Steve

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Outstanding service all around.
Bodde her 4 netter i mai 2024
Svar fra Alejandra Morales den 14. mai 2024
Dear Steve, Thank you for taking the time to share your wonderful review! We look forward to welcoming you again in the near future! Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Guan mou

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice resorts for the family,the food was excellent and the room was clean,my son enjoyed the water splash play ground,will be back soon
Bodde her 5 netter i mai 2024
Svar fra Alejandra Morales den 14. mai 2024
Dear Guan Mou, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests' expectations. We look forward to welcoming you again in the near future. Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Julio

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved it! Will be going back sooner than later .
Bodde her 4 netter i februar 2024
Svar fra Alejandra Morales den 14. mai 2024
Dear Julio, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests0 expectations. We look forward to welcoming you again in the near future. Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

6/10 – Grei

Andres

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Ocean view is phenomenal and good size balcony. Buffet food was bad and cold. Italian restaurant for dining was disagreeable. Alcohol drinks are water down and all of them taste the same. Overall quality of food needs improvement Room service sometimes they didn't answer and i called more than 20 times. Delivery took at least 45 mins and a few times they didn't show up.
Svar fra Alejandra Morales den 13. mai 2024
Dear Andres, Thank you for being part of Hilton Cancun Mar Caribe. On the other hand, we appreciate your feedback about our areas of opportunity. Rest assured that we are taking action on these in order to provide all our guest a top-notch experience.Thank you for bringing this to our attention. We look forward to hosting you again to exceed your expectations!All the best,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

6/10 – Grei

Herman

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Property layout is fantastic. Perfect ocean view from the room. They clean our room everyday. Beach is beautiful -turquoise color. Wifi works great The beach bar closes at 5pm hours need to be extended. Alcohol drinks are water down and quality of ice is terrible they melt very quickly. Buffet food was cold and not good. Italian restaurant was horrible they do not have a classic alfredo pasta which you would find in any Italian. They do not have quality food. I got food poisoning
Svar fra Alejandra Morales den 13. mai 2024
Dear Herman, Thank you for being part of the Hilton Cancun Mar Caribe experience. It was a pleasure for us to be your host in this be your host in this beautiful paradise. We appreciate your comments about our rooms.We take pride in offering a variety of culinary options to cater our guest's tastes. Our restaurants are certified with the Distintivo Cristal, an international certification granted to establishments that comply with the highest hygiene, food preparation, and quality standards.We hope we have the opportunity to welcome you back on your next visit to the Mexican Caribbean and provide you with a better vacation experience.Warm regards.Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Jacqueline

Reiste med familie
Likte: Fasiliteter
Customer service was immaculate the resort is very very very nice it’s clean all the restaurants have excellent food I really enjoyed our stay here
Bodde her 4 netter i mai 2024
Svar fra Alejandra Morales den 13. mai 2024
Dear Jaqueline, Thank you for being part of the Hilton Cancun Mar Caribe experience. We are pleased to read you had an amazing experience.We look forward to hosting you in the future! Thank you for staying with us! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Cassidi

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My stay was incredible. The rooms/grounds were so beautiful and clean. The staff was amazing everywhere you went. This was my first time in Mexico, and I cannot recommend this resort enough. The buffet options were amazing. The restaurants were delicious. Noriku was my personal favorite. The only thing that was a little shady to me was at check in they wanted a credit card on file and were trying to charge me $400 for an upgrade that I didn’t want. When I said I didn’t want that they brought it down to $100. I rejected that as well and they didn’t end up putting my card on file. Asking for an upgrade rather than forcing the upgrade would probably be received better. Just be aware of that if they ask for credit card.
Bodde her 3 netter i mai 2024
Svar fra Alejandra Morales den 13. mai 2024
Dear Cassidi, Thank you for being part of the Hilton Cancun Mar Caribe experience. We are pleased to read you had an amazing experience, provided by our amazing team members and our dining options. We appreciate your comments, we will share your comments with our Front Desk Manager. We look forward to hosting you in the future! Thank you for staying with us! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Rafael

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mai 2024
Svar fra Alejandra Morales den 14. mai 2024
Dear Rafael, Thank you for being part of Hilton Cancun Mar Caribe. We are glad to know that you enjoyed your stay with us. We look forward to welcoming you again in the near future. Best regards, Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Diana Grace

Bodde her 5 netter i april 2024
Svar fra Alejandra Morales den 14. mai 2024
Dear Diana, Thank you for being part of Hilton Cancun Mar Caribe. We are glad to know that you enjoyed your stay with us. We look forward to welcoming you again in the near future. Best regards, Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

8/10 – Bra

Chad wayne

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property and room was spectacular. The hibachi and steakhouse were great. Some of the food and nightly entertainment was not as good as my past experience with RIU.
Bodde her 4 netter i mai 2024
Svar fra Alejandra Morales den 13. mai 2024
Dear Chad Wayne, It was a pleasure to be your host! It is great to read that you had a great stay, and you enjoyed our resort. We look forward to host you in the future, thank you for choosing us! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 – Bra

Juan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Alejandra Morales den 13. mai 2024
Estimado Juan, Gracias por ser parte de Hilton Cancun Mar Caribe. Esperamos recibirlo nuevamente y crear momentos inolvidables. Cordialmente, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Samantha

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff, always something to do and something going on, the restaurants were great. The buffet got a little repetitive after a few days, but that's typical with any buffet. The resort was very clean, you always saw someone cleaning something. Definitely would return!
Bodde her 4 netter i mai 2024
Svar fra Zayda Rishmawy den 11. mai 2024
Dear Samantha, Thank you for making us part of your holidays! We truly appreciate you for choosing us and for providing us such amazing feedback. We appreciate your kind words about our hotel, our team members and culinary experience. We are already waiting for you!All the best, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Jose Alberto

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was great staying
Bodde her 5 netter i februar 2024
Svar fra Zayda Rishmawy den 11. mai 2024
Dear Jose Alberto,Thank you for choosing Hilton mar Caribe to host your most recent holidays! We are excited to read that you had a great experience, as our main goal is to provide the best service for all our guests. It will be an honor to have your back with us. All the best, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Atredies og Edmonton

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff here were absolutely amazing 24/7. This was our first mother daughter family vacation to Mexico and we were not disappointed in the least. Service was exceptional, food tantalizing, options on entertainment phenomenal. The views breathtaking. The rooms exquisite. I thoroughly loved every aspect of my vacation. My daughters and I will be back next year!
Bodde her 6 netter i april 2024
Svar fra Zayda Rishmawy den 11. mai 2024
Dear Atredies, Thank you for choosing Mar Caribe to host your most recent holidays. We are happy to read that you enjoyed our service, food and entertainment. You and your daughters are welcome to join us again soon! All the best,Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Amod

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This all inclusive hotel was an excellent mid price range hotel. Rooms were excellent as was the open beach front hotel layout. Even though we had courtyard facing room, there was still some ocean view! We purposely chose kids inclusive hotel although we were just two of us, and liked the family friendly ambiance. Buffet restaurant served excellent food. Of four specialty restaurants, we ate in Italian and Mexican, and only good things to say. Mexican fine food was the best we have ever eaten!!
Bodde her 4 netter i mai 2024
Svar fra Alejandra Morales den 10. mai 2024
Dear Amod, Thank you for taking the time to review our resort. It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guest's expectations. We appreciate your wonderful feedback about our culinary experience, your beautiful room and daily activities. We look forward to host you again and create new memories! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 – Bra

Kramer James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024
Svar fra Zayda Rishmawy den 11. mai 2024
Dear Kramer James,It was a pleasure to be your hosts during your most recent holidays, thank you for making us part of it. We are pleased to know that you enjoyed our beautiful hotel. We look forward to host you again in this beautiful paradise.Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Garrett

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
great customer experience
Bodde her 4 netter i mars 2024
Svar fra Alejandra Morales den 10. mai 2024
Dear Garret, Thank you for being part of Hilton Cancun Mar Caribe. We appreciate your kinds of comments. We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 – Bra

cynthia

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There’s not much food selection and entertainment at night is not much as well.
Bodde her 6 netter i april 2024
Svar fra Alejandra Morales den 10. mai 2024
Dear Cynthia, Thank you for choosing Hilton Cancun Mar Caribe to host your most recent vacation. Our culinary team always strive to provide exceptional gastronomic experiences and we regret falling short of your expectations. Your comments will be taken into consideration for future improvements in our dining services.We have forwarded all your comments to the proper departments, and we will continue working to improve our service for the benefit of our guests.We hope we have the opportunity to welcome you back and change your mind about vacationing with us.Warm regards.Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Kai og Weymouth

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
NOTE: check in and housekeeping gets a 2 star. Unless we called every afternoon around 5pm, the rooms never got cleaned. Check in, the woman was a hot mess. Complicating things when they didnt need to be complicated. Other than that, everything was top notch. Food, rooms, bathrooms, amenities, the entertainment team! Bruno, Betty, Carlos and Jesus were all so great!! And whisky!!
Bodde her 4 netter i mai 2024
Svar fra Alejandra Morales den 9. mai 2024
Dear Kai, Thank you for sharing your experience with us during your recent stay at Hilton Cancun Mar Caribe. We appreciate your feedback as it helps us to improve our services and enhance the overall guest experience. While we're delighted to hear that you found our hotel beautiful, enjoyed the breathtaking view from your room, culinary options and encountered friendly and helpful team members; we will congratulate Bruno, Betty, Carlos, Jesus and Whiskey on your behalf. We apologize for any inconvenience you experienced regarding the room cleaned and front desk service. We've shared your comments with our managers. We truly hope to host you soon, thank you for staying with us!Best regards,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

6/10 – Grei

Rebecca

Reiste med familie
Likte ikke: Personale og service og fasiliteter
They gave me my room at 6:30 pm when checking was at 3:00! They also suck you into purchasing and spending more in order to get better stuff program called enclave! The elevator in the oceanfront building was not working so we had to keep going up and down the stairs from the 6th floor!!! The room that was assign to me had many issues!! One being the ac not working!!! I called and talked to the manager and she did not offer me any discounts or change of room with all the issues that was wrong with my check in!! Even tho I ask if I can get some type of compensation! All she offered was for my mini fridge to be stock and room clean which by the way was included in the upgraded purchase I was sucked on purchasing!!!
Bodde her 4 netter i april 2024
Svar fra Alejandra Morales den 9. mai 2024
Dear Rebecca, Thank you for taking the time to post about your experience at Hilton Cancun Mar Caribe.We always strive to provide our guests and members with the highest satisfaction rates, and we regret not achieving this goal with you.We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service improves.We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us.Warm regards.Alejandra Morales GM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 – Bra

Porsha

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place to stay. Food wasn’t the best but the hamachi restaurant was delicious. Best food there.
Bodde her 3 netter i mai 2024
Svar fra Alejandra Morales den 8. mai 2024
Dear Porsha, Thank you for taking the time to share your wonderful experience with us. We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 – Bra

attanvir kaur

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful location of the beach
Bodde her 4 netter i mai 2024
Svar fra Alejandra Morales den 8. mai 2024
Dear Attanvir, Thank you for being part of Hilton Cancun Mar Caribe experience. We are happy that you enjoyed our beautiful beach area. We look forward to hosting you again! Warm regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Ohema

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing amazing amazing Everything and everyone was amazing
Bodde her 7 netter i april 2024
Svar fra Alejandra Morales den 8. mai 2024
Dear Ohema, Thank you for being part of part of Hilton Cancun Mar Caribe. Were glad to learn you and your family had a 5-stars during your recent stay. It's wonderful to see that you were able to enjoy yourselves. We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Maria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i mai 2024
Svar fra Zayda Rishmawy den 11. mai 2024
Dear Maria, First and foremost, I would like to thank you for being part of the Hilton experience. We strive to be the greatest choice for all of our guests, by providing the highest standards in service and quality. We love to read that you had a 5-star experience with us!We look forward to having you back in the future.Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 – Bra

Bertha

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 6 netter i april 2024
Svar fra Alejandra Morales den 8. mai 2024
Dear Bertha, It was a pleasure to have you with us, and we are thankful for your rate! All the best!Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Thu Nga

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is so beautiful and clean. They have day and night activities to entertain the guests, and their pools are huge. Big shout-out to Hilton entertainment staff. Thank you Carlos, Kas, Cristian, and Santos for making this an unforgettable experience ❤️
Bodde her 6 netter i april 2024
Svar fra Alejandra Morales den 7. mai 2024
Dear Thu Nga, It was a pleasure to have you with us, and we are thankful for your wonderful review! We truly appreciate your positive comments on our team members Carlos, Kas, Cristian and Santos! We take pride on the level of service we provide that you deserve! Thank you for being our guest! Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Jorge

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The quality service was great, the food and drinks were amazing. The friendliness of the staff was even better!
Bodde her 4 netter i mai 2024
Svar fra Alejandra Morales den 7. mai 2024
Dear Jorge, Thank you for being part of Hilton Cancun Mar Caribe! We appreciate your kind words about our resort. We are happy that you enjoyed the wealth of amenities and the great service and attention. We look forward to hosting you again next time! All the best, Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Semone Tonyea

Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My family and I, enjoyed our stay with small kids. Very kid friendly and the staff was very helpful and pleasant. Normally when you get nice hotels all inclusive, the food is either nasty or mediocre… every restaurant we dined at was good! Excellent experience thank you much Hilton for a great vacation!
Bodde her 3 netter i mai 2024
Svar fra Alejandra Morales den 6. mai 2024
Dear Semone, Thank you for taking the time to write such an amazing review!It is rewarding to see that our efforts are appreciate as we constantly work to exceed our guest's expectations!We are pleased to read that you enjoyed our culinary options and the great service and attention. Comments like yours motivate us to continue offering the best possible service.We are already waiting for you, to continue to create memorable memories!Best regards,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

8/10 – Bra

Dursatty Doodnauth

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lots of entertainment for the kids and adult.
Bodde her 3 netter i mai 2024
Svar fra Alejandra Morales den 6. mai 2024
Dear Dursatty, Thank you for choosing Hilton Cancun Mar Caribe to host your most recent vacations! We appreciate you for staying with us and for your words about our daily activities for whole family! We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Philip

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I would recommend this resort. Very clean, the rooms were really nice and modern. We went end of April and resort wasnt too full which was nice. Pools were really good, beach was lovely. Food was not the best at the buffet. Restaurants were all okay to pretty good, with the Italian one standing out. Service and staff were all super nice and rooms kept super clean. Enjoyed our stay
Bodde her 7 netter i april 2024
Svar fra Alejandra Morales den 6. mai 2024
Dear Philip, We appreciate you for choosing us to host your latest holidays. It was a pleasure having you and it is exciting to see you had a blast!! We appreciate your comments on our amenities and service! We remain at your service.Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Firoz

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff are very friendly and helpful
Bodde her 4 netter i mai 2024
Svar fra Alejandra Morales den 6. mai 2024
Dear Firoz, Thank you for choosing us to host your most recent holidays! We are glad to know that you enjoyed our service and attention of our team members. We hope to see you soon again! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 – Bra

Marijana

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is lovely and family focused. Everyone was courteous and ready to assist. I booked an oceanfront suit for myself and 8 year old daughter. The room was modern and very comfortable, and the bathroom was awesome. That said, the sea was much colder than anticipated, and because of the waves, there was a small area where everyone was permitted to swim in. If you’re looking for a family oriented resort, then this a suitable location.
Bodde her 5 netter i april 2024
Svar fra Alejandra Morales den 6. mai 2024
Dear Marijana, Thank you for being part of Hilton Cancun Mar Caribe. We are a family-oriented resort, we have various daily activities for all family members, to ensure a fun experience for all tastes and ages! Thank you for acknowledging this!Once more, thank you for being our guest and for trusting us.Warm regards,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Adrienne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024
Svar fra Alejandra Morales den 6. mai 2024
Dear Adrienne,Thank you for being part of Hilton Cancun Mar Caribe. We're glad you had a 5-stars during your recent experience. We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

6/10 – Grei

Family E.

Reiste med familie
Likte ikke: Renhold
The hotel room wasn't fully cleaned everyday, my phone didn't work; u had to ask twice for someone to check it, the cleanliness wasn't the best, food options were okay.
Bodde her 4 netter i mai 2024
Svar fra Alejandra Morales den 6. mai 2024
Dear Family E, Thank you for sharing your experience with us during your recent stay at Hilton Cancun Mar Caribe. We appreciate your feedback as it helps us to improve our service and enhance the overall guest experience. We hope you will consider giving us another opportunity to provide you with an exceptional experience in the future. Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Emma

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024
Svar fra Alejandra Morales den 6. mai 2024
Dear Emma, It was a pleasure to have you with us! Thank you for being our guest. All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

2/10 – Forferdelig

Basim og El cajon

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
The food not good I had bad stomach pain from the food
Bodde her 6 netter i april 2024
Svar fra Zayda Rishmawy den 5. mai 2024
Dear Basim, We thank you for giving us the opportunity to host your most recent holidays. We regret to read your perception about our culinary experience. We take pride in offering only but the highest standards in food and quality, certified by Distintivo Cristal. Rest assured that when we face an extraordinary situation, we have protocols to assist and guide our guests in order to have an accurate medical diagnose. Once more, we appreciate you for being our guest. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

4/10 – Dårlig

Steven Robert

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Horrible beach access for disabled and elderly. Got food poisoning from Asian food.
Bodde her 7 netter i april 2024
Svar fra Zayda Rishmawy den 5. mai 2024
Dear Steven, First and foremost, I would like to thank you for choosing Hilton to host your most recent holidays. We apologize to read that you experienced some bumps during your stay. Rest assured that we are compromised to offer the highest standards in food service, and that we are certified with Distintivo Cristal, an International Standard Certification that confirms this. We apologize to read your perception. Nothing will be greater than hosting you again in this paradise. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 – Bra

Jordan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024
Svar fra Zayda Rishmawy den 5. mai 2024
Dear Jordan, We appreciate you for choosing us to host your most recent holidays. Thank you for sharing your feedback with us, we are pleased to know that you had a great time at Hilton. We look forward to seeing you in the future!Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 – Bra

Rowdy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay
Bodde her 4 netter i april 2024
Svar fra Zayda Rishmawy den 4. mai 2024
Dear Rowdy, We appreciate you for choosing us to host your most recent holidays. We are thrilled to know you had a great time! Thank you for sharing your experience with us. All the best, Zayda RishmawyGuest Experience Manager Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 – Bra

Louis

Reiste med familie og små barn, Reiste med familie
Likte: Renhold og fasiliteter
Very chaotic check in experience then room was not the correct room had to return for correct room then the keys didn’t work had to go back for keys fixed. Such a chaotic check in, did not appreciate that after long travel. Also did not like that the jet tubs near deck are adults only now- my kids loved those so much last year it was such a disappointment they couldn’t use them at all this time. Kids club was great they had a blast there. Desserts were generally all pretty bad. Food was better this year than last year.
Bodde her 5 netter i april 2024
Svar fra Zayda Rishmawy den 4. mai 2024
Dear Louis, We appreciate you for sharing your feedback with us. It was a pleasure to have you, but we are sorry to read that you experienced bumps during your stay. We appreciate you for bringing them to our eyes and rest assured we have taken action on these inconveniences. We look forward to host you again to exceed all your expectations. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 – Bra

DONNA og Bel Aire

Reiste med familie og små barn
Likte: Renhold og personale og service
No handicap accessibility
Bodde her 5 netter i april 2024
Svar fra Alejandra Morales den 6. mai 2024
Dear Donna, Thank you for being our guest! We apologize for any inconvenience your experienced regarding accessibility. We strive to provide a welcoming environment for all our guests, and we will address these concerns to ensure better assistance and a more inclusive experience for everyone.We hope we have the opportunity to welcome you back in the near future and change your mind about vacationing with us.Warm regards.Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 – Utmerket

Donna Jean

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is the best!!! Food was great and hotel was very nice, No complaints.
Bodde her 6 netter i april 2024
Svar fra Alejandra Morales den 3. mai 2024
Dear Donna,We appreciate you for choosing Hilton Cancun Mar Caribe to host your most recent holidays! It was a pleasure hosting you and we are happy to know you enjoyed your stay with us! We appreciate your warm comments about our team members and our beautiful resort. Nothing will be greater than hosting you back, to create new memories! Best regards, Alejandra Morales GM Administrative Assistant Hilton Cancun Mar Carine All-Inclusive Resort

10/10 – Utmerket

lenix mengjian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Alejandra Morales den 3. mai 2024
Dear Lenix We appreciate you taking the time to rate your experience at Hilton Cancun Mar Caribe. It's our pleasure to know that we have met your expectations! We look forward to hosting you again next time!Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 – Bra

Lydia M. og Humble

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love the relaxation, scenery, food, staff, and plentiful drinks!
Bodde her 5 netter i april 2024
Svar fra Alejandra Morales den 2. mai 2024
Dear Lydia, Thank you for taking the time to write a review about your recent visit to Hilton Cancun Mar Caribe. We love hearing about your fantastic experience in our resort. We hope to have the pleasure of welcoming you back in the future and providing you with another fantastic stay.Warm regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort