I stayed the weekend at pentahotel for a concert that I attended in Brussels. I paid extra money for this hotel because online it appeared to be really chic and clean. Let me start by saying the three things that I enjoyed about the hotel was the gym, shower, and the bed. The gym was new and cute, the shower pressure was great, and the bed was very comfortable. I was very disappointed however because the whole floor smelled like weed. I don’t do that at home so I especially don’t want to be smelling that in a hotel. Second of all, there were stains on the carpet and one pillow for each person - a bit stingy. For me what really was the biggest concern was that somebody was knocking on my door at 4 in the morning. They kept on knocking and because the hallway is extremely dark 24/7, it is impossible to see who it is. I certainly wasn’t going to open the door. I was so scared - I tried to phone the front desk but there wasn’t even a phone in the room. How ridiculous is that! A huge safety concern too. Eventually, after about five minutes the person left but it felt like forever. When I told the man at the front desk , he told me I could call them on WhatsApp, which was never explained to me during check in. Later on, I used WhatsApp to ask for an email where I could send my complaint to and they still have not responded. I have to say I am a bit disappointed by pentahotel. I did spend a bit more to stay here and I feel very deceived. Safety of guests should be their number one