Dear Enrique, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Sharon, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for improvement. Please return on your next visit to the area so we can show you our commitment to outstanding experiences at the location you prefer. Sincerely,Hotel Management

Dear Jamiu, Thank you for taking the time to leave your comments. We're sincerely sorry for the disappointment caused by the condition of the room during your stay. Maintaining a comfortable and clean environment is a priority for us, and we regret that we fell short of your expectations. Your feedback is invaluable, and we'll take appropriate steps to address the issues raised to ensure a more enjoyable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying visit in the future.Sincerely,Hotel Management

Dear Danela, Thank you for sharing your experience. Please accept our apologies for not meeting your expectations. We strive to maintain high standards of cleanliness and comfort for all our guests. What you have described does not align with our standards. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, the room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. We hope to have another chance to show you the hospitality and stay you deserve whenever you return to the area. Sincerely,Hotel Management

Dear Carly, Thank you for sharing your reviews and informing us about the smell issues you encountered. Further, we shall work with our housekeeping team to address the problems you mentioned and ensure they are not repeated. Our front desk team is accommodating and available 24/7 to help you. Please allow us another chance to serve you; we hope to earn your trust by providing the outstanding stay you deserve.Sincerely,Hotel Management

Dear Rebecca, Thank you for staying with us during your recent trip to the city. We are happy you had a pleasant time, and our location, which is close to everything, made it better. We look forward to welcoming you back for another better experience at Extended Stay America! Sincerely,Hotel Management

Dear Anna, We appreciate the feedback you provided about your recent stay at our hotel, and we genuinely apologize for any shortcomings in meeting your expectations. As a hospitality provider, we are committed to continually improving our service and creating memorable experiences for our guests. Your feedback is valuable, and we are fully dedicated to taking proactive measures to address the concerns raised, prevent any reoccurrences, and elevate the overall quality of our services. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel Management

Dear Andres, Thank you for choosing Extended Stay America. We are glad that yu were pleased with the exceptional customer service offered by our staff. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

Dear Jason, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management

Dear Yonely, Thank you for sharing your rating. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Jesús, While we greatly appreciate you choosing us for your visit to the area, we are very disappointed to learn that you did not receive the hospitality you deserve and that we strive to provide each and every guest. We would welcome the opportunity to speak with you further about this if you would like to get in touch with us at the hotel. Please accept our sincere apologies, and we look forward to hearing from you.Sincerely,Hotel Management

Dear David, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay and appreciate the staff for the hospitality provided. Compliments will reach the concerned individuals. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

Dear Richard, We sincerely apologize for the disruptive noise that affected your stay, and we understand the importance of a peaceful environment. We regret any inconvenience caused and appreciate your understanding. It's reassuring to hear that our manager professionally addressed your concerns and provided a full refund. Your feedback is invaluable, and we are actively managing ways to improve our response to such situations. We genuinely hope to have the opportunity to welcome you back and provide you with a much more restful experience.Sincerely,Hotel Management

Dear Darlene, Thank you for the review and for sharing your experience. We were glad to read that, overall, you had a wonderful stay. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management

Dear David, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

Dear David, We appreciate you taking the time to write a review about your time with us. It's good you enjoyed your time in a clean and comfortable suite with all that was offered. Please return, and we hope to serve you again at Extended Stay America! Sincerely,Hotel Management

Dear Marianne, We're pleased to hear that including a tiny kitchen was helpful for your stay. It's our goal to provide convenient amenities. We appreciate your positive feedback. If you have any suggestions for enhancing your experience further, feel free to share. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Guest, We appreciate the wonderful review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We are excited that Extended Stay America is your first choice the next time you visit here, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Tracy, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Please accept our sincere apologies for not fully meeting your needs and expectations during this visit. Thank you for choosing us, and we hope to have the opportunity to welcome you back soon!Sincerely,Hotel Management

Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Our front desk team works all around to improve your time with us. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Navendranauth, We appreciate you taking the time to write a review about your time with us. It's good you enjoyed your time at this location with all that was offered. Please return, and we hope to serve you again! Sincerely,Hotel Management

Dear Jason, Thank you for sharing your feedback on your recent stay. We sincerely apologize for the unsatisfactory experience you had during your stay. Your feedback is crucial, and we assure you that we are taking immediate steps to address the issues you mentioned, including the cleanliness and maintenance concerns. We appreciate you bringing this to our attention, and we are committed to making necessary improvements to enhance our guests' experiences. Your comments are valuable as we work towards providing a more comfortable and pleasant environment. We hope you give us another chance to offer you an improved stay. Thank you for your understanding.Sincerely,Hotel Management

Dear Kara Posson, Thank you for posting such kind comments about our hotel. We make every effort to provide service above and beyond your expectations, so we are pleased to know you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Noelle, Thank you for sharing your feedback regarding your recent stay at our hotel. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We take these matters seriously and are committed to addressing them with the relevant departments. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management