Arrived very late and given a room on the 3rd floor. Rooms on the 3rd and 4th floor are designated "club rooms" - the room I was given was nice, had a couple of chairs in it, but unfortunately, it had twin beds. My booking was for a double room and this had been automatically added to the booking as a special instruction.
When I tried to call reception, I found there was no means of doing this. A QR code is provided but this didn't work. I had to go back downstairs.
I was now given a room on the 2nd floor. I asked if it was the same kind of room as I believed I had been allocated a club room. I was told that none of the available rooms were club rooms - the room was the same.
Except it was not - in place of the two chairs was a single footstool. It being long after midnight by now, I decided not to make a big deal about this and to go to sleep.
While getting ready for bed, I discovered there was no toilet paper in the room. I don't understand how such a mistake can be made. I had to get dressed again and once again go downstairs. The guy on reception went into the communal ladies toilet behind his desk, but could not find any there either. He promised to bring me some.
Once again, I asked about the type of room. He insisted that floors 3 and 4 were not made up of club rooms despite it clearly saying this on the lift.
Toilet paper arrived soon after.
Next morning, my shower was tepid.
Surely, not too hard to do a bit better than this.