Terrasse/patio
Sjekk tilgjengelighet

Anmeldelser av The Manor Elstree

4.5 out of 5
The Manor Elstree
Barnet Lane, Borehamwood, England

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 316 av totalt 667 anmeldelser." "
Rangering på 8 − Bra. 205 av totalt 667 anmeldelser." "
Rangering på 6 − Grei. 85 av totalt 667 anmeldelser." "
Rangering på 4 − Dårlig. 41 av totalt 667 anmeldelser." "
Rangering på 2 − Forferdelig. 20 av totalt 667 anmeldelser." "

8,8/10

Renhold

8,6/10

Personale og service

7,6/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Linda

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2019
Svar fra Richard den 22. sep. 2019
Hello Linda Thank you for the fantastic score, we hope to see you again soon. Warm Regards Richard Kidner General Manager

8/10 – Bra

Harald og Drammen

Likte: Personale og service og overnattingsstedets bygg og tilstand
Et godt hotel for store og små!
Nydelig frokost! Ble godt ivaretatt og sett av hele betjeningen under hele oppholdet. Kunne vært 2 gode stoler på rummet! En hyggelig liten overraskelse på sengen hver dag. Friskt (gratis) flaskevann under hele oppholdet. Et stille hotell hvor det er mulig å ta seg inn - etter besøk i en støyende storby! Nydelige uteområder.
Svar fra Iain den 12. sep. 2015
Thank you, Harald, for your kind review after your recent stay with us at Laura Ashley The Manor, Elstree. I am pleased to hear that you enjoyed your time with us and that, in particular, breakfast and the location of the Hotel stood out for you. We offer a turndown service in the evening that does include a "little something" to help you relax before you go to bed. Apologies for there being only one chair in your bedroom, but without knowing which room you stayed in it is difficult to comment. Some of our rooms, admittedly, are not large enough to have two armchairs but most do. Thank you again for your feedback and I hope we will see you again soon at Laura Ashley The Manor, Elstree. Kind regards, Iain Murray General Manager

10/10 – Utmerket

Asbjørn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Anja og Sortland

Likte: Renhold, personale og service og romkomfort
En fantastisk hotellopplevelse
Jeg fikk et "dårlig" rom nede i kjelleren, likevel var det helt fantastisk! Hotellet ligger i nydelige landlige omgivelser, men det tar ca 20 min å gå ned til Borehamwood og deretter 25 min med tog inn til London. Hotellet var nydelig og servicen upåklagelig. Kan trygt anbefales.

6/10 – Grei

Eric

Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
When checking in, they gave me a keycard that didn’t work. Went back to reception to have it fixed, went back to the room to find out it’s occupied. Now I’m going back to the reception a 2nd time to get another room. This time the keycard worked and the room was not occupied. Adding on top of this, I was already tired from a day of traveling and moving around. I had to lug my baggage around a couple of times at the hotel just to get a room. The hallways to your room is dark until you walk through and it lights up. If you get scared easy by creepy vibes, I would avoid this place. Parking is not guaranteed since they host events so the parking area can be filled up but will open up by evening time. I want to like this place but I just can’t.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

carole

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoyed the cocktail and dinning. The bed was very comfortable and the room was light and airy.
Bodde her 1 natt i mai 2024
Svar fra Jo den 27. mai 2024
Thank you for your lovely review!

10/10 – Utmerket

Mark

Reiste med partner
Likte: Fasiliteter
The staff were marvelous especially Jo at the front desk, the manager, Adrian, the bartender etc.
Bodde her 5 netter i mai 2024
Svar fra Jo den 22. mai 2024
Thank you for your great review

8/10 – Bra

Mike

Reiste med partner
Likte: Renhold og personale og service
Property was perfect for our trip to surrounding area, lovely hotel however, needs a bit of TLC. The room was nice but needed updating, with a lick of paint in the bathroom on window ledges, and furnishings were a bit dated, and in need of replacement. The staff seemed a bit disorganised with a conference and charity fundraiser on going, waited 15 mins to check in, tea and coffee supplies in room were scant, but not essential. Breakfast was good, the coffee machine was being used by everyone in conference and breakfast so took eternity for coffee, then water and milk, cups ran out. Overall nice stay and would stay again. 👍
Bodde her 1 natt i mai 2024
Svar fra Jo den 21. mai 2024
Dear Mike,Thank you for taking the time to review your stay.The check in at the Manor is at 3 pm and i can see that you were checked in at 2.40pm so we would have been waiting for the room to become available to check in.Sorry the breakfast room was unexpectedly busy. We like to cook to order but perhaps we should have gone buffet !Jo

10/10 – Utmerket

Molly

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Jo den 17. mai 2024
Thanks Molly

10/10 – Utmerket

Mrs Kerry

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This lovely old manor has so many original features. The decoration is a little tired but does not detract from the lovely hotel. The beds were very comfortable. The staff were all fantastic. The breakfast, though very tasty, was luke warm.
Bodde her 1 natt i mai 2024
Svar fra Jo den 13. mai 2024
Thank you for your fabulous review. Sorry that breakfast was not served hot. We will mention this to the breakfast staff.See you again soon.JO

10/10 – Utmerket

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Jo den 13. mai 2024
Thank you for staying at the Manor Elstree

2/10 – Forferdelig

Azad

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The manager Jason was very rude, terrible customer service. Rang the day before checking in to ensure what I read online was correct. Don't google checking in time, it says 2pm but check in is 3pm. Was promised a room with a balcony, which I didn't get. The first thing I noticed when going into the room was a dirty throw blanket with stains on it at the foot of the bed. As you could imagine this instantly gave me dirty feeling in the room. The telephone to call reception didn't even work so I had to use my own Mobile phone to call them. I understand it's a "vintage" style hotel, but it definitely needs renovating. It has the smallest TV in the room so far away from the bed that it was pointless having it. Also the remote barely worked. Needless to say, I did not stay the night. Upon checking out one of the staff members was actually quite nice and didn't charge for the bottle of water I ordered to the room. (Never been to a hotel that charged for still water except for this place) Would I return? NO! I would have had better service and cleanliness in a B&B or even a travelodge!
Bodde her 1 natt i april 2024
Svar fra Jo den 22. apr. 2024
Thank you for taking the time to review your stay.We are sorry that your experience was not a success.JOanna

8/10 – Bra

Nigel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good parking free.
Bodde her 2 netter i april 2024
Svar fra Jo den 13. apr. 2024
Thank you for taking the time to review your stay

10/10 – Utmerket

Ivor

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Situated in beautiful grounds and the property in good condition. Sadly the stairs were very steep for old people like us but we understand that no lift could be installed, but we were forewarned about this and the hotel were very cooperative.
Bodde her 2 netter i mars 2024
Svar fra Jo den 14. mars 2024
Thank you for taking the time to leave our review.

10/10 – Utmerket

Edward

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff were very good made check in and out so stress free, I would book again
Bodde her 6 netter i februar 2024
Svar fra Jo den 12. mars 2024
Thank you for your recent stay at the Manor Elstree

8/10 – Bra

Martins Osarodion

Helpful front desk manager
Bodde her 2 netter i februar 2024
Svar fra Jo den 1. mars 2024
Thank you for your recent visit to the Manor

10/10 – Utmerket

Jonathan

Likte: Renhold, personale og service og fasiliteter
Great hotel …very economical…gorgeous room
Bodde her 1 natt i februar 2024
Svar fra Jo den 1. mars 2024
Thank you for your fabulous review, we are pleased you enjoyed your stay.

6/10 – Grei

David og New York

Bodde her 6 netter i februar 2024
Svar fra Jo den 24. mars 2024
Thank you for your recent stay

8/10 – Bra

Marilena

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Jo den 22. feb. 2024
Thank you for your recent visit to the Manor

6/10 – Grei

Jane

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Jo den 29. jan. 2024
Thank you for your recent visit to the Manor

8/10 – Bra

Freddie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Jo den 22. jan. 2024
Thank you for your recent stay, Freddie!

8/10 – Bra

Verifisert reisende

Likte: Renhold og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Jo den 18. jan. 2024
Thank you

6/10 – Grei

Verifisert reisende

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Ok but can be better
I book a quick stay. Never cost much and I have stayed at this hotel before. But this time in was in a room with a name. It was very old fashion a small Phillips Tv that you had to lie at an angle to watch and did have all the Channels. Me and my partner are not big but this bed was a very small double I probably would have been better off in my own bed very uncomfortable bed wasn’t the best experience at all.
Bodde her 1 natt i januar 2024
Svar fra Jo den 9. jan. 2024
Thank you for your feedback

6/10 – Grei

alan

Likte: Personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
old tired and needs refresh
tired and badly in need of a refresh. Carpet is dirty and bare , curtains torn furniture is sad. Major issue is no elevator , hotel is not handicapped friendly
Bodde her 4 netter i desember 2023
Svar fra Jo den 9. jan. 2024
Thank you for your recent stay. We are refurbishing all the rooms and hope to welcome you back again.

10/10 – Utmerket

Justine

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful and historical manor, on a very nice and green property. The area is quiet and slightly outside the city chaos! The breakfast and the Christmas decorations were truly a highlight for us. Jo, at the reception, made sure everything was perfect. Parking was super convenient, but driving in London can be challenging so we took the public transport, which was a 5-min cab ride (6£) 20-min train OR a 10-min walk 5-min bus 20-min train. Highly recommend!
Bodde her 2 netter i desember 2023
Svar fra Jo den 1. jan. 2024
Thank you for your lovely review. We are delighted that you enjoyed your stay with us.

6/10 – Grei

Michael

Reiste med partner
Likte: Renhold og personale og service
I had high hopes for the hotel when we arrived - the impressive manor and charming, cosy communal areas are very atmospheric. Unfortunately the rooms let it down - they are in an annex separate from the manor itself and are small, tired and over-priced. That said the bed was comfortable and the staff nice. Set expectations accordingly.
Bodde her 2 netter i desember 2023
Svar fra Jo den 1. jan. 2024
Thank you for your feedback

2/10 – Forferdelig

Marian

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Poorly maintained rooms. In desperate need for renovation. Unhelpful staff when we complained about the faulty heating on the first night. Torn curtains, dirty chairs and leak in the ceiling. Less than one star property.
Bodde her 2 netter i desember 2023
Svar fra Jo den 28. des. 2023
Thank you for taking the time to leave your feedback

10/10 – Utmerket

Dawn

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent
Had our work christmas party there. food was excellent and the entertainment was great. Bar Staff were very accommodating too
Bodde her 1 natt i desember 2023
Svar fra Jo den 28. des. 2023
Thank you for your great review. We are delighted that you enjoyed your evening!

10/10 – Utmerket

Lynn

Bodde her 1 natt i desember 2023
Svar fra Jo den 28. des. 2023
Thank you Lynn! Hope to seeing you again soon

6/10 – Grei

Ian

Bodde her 3 netter i desember 2023
Svar fra Jo den 16. des. 2023
Thank you for staying at the Manor

2/10 – Forferdelig

Chris

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Worst Customer Service experience ever
Worst Customer Service we've experienced, will never visit again.
Bodde her 1 natt i desember 2023
Svar fra Jo den 16. des. 2023
Good morning Mr Haythorne,We pride ourselves on the friendly approachable staff so it is upsetting to hear that you felt the customer service you received was not good.If you would like to discuss this please do email the hotel directly.Joanna

10/10 – Utmerket

James

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Jo den 16. des. 2023
Brilliant. Thank you for your 5 star review

10/10 – Utmerket

James

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Jo den 16. des. 2023
We appreciate the 5 star review. Thank you

10/10 – Utmerket

Elaine

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I thought everything was excellent, could not fault a thing
Bodde her 1 natt i desember 2023
Svar fra Jo den 5. des. 2023
Thank you. We are so happy that your stay was a success and we hope to see you again soon.

10/10 – Utmerket

Jenni

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Had a lovely night. Such a beautiful hotel! And the receptionist Jo was amazing and very helpful.
Bodde her 1 natt i desember 2023
Svar fra Jo den 5. des. 2023
Thanks Jenni, Glad you had a great time!

6/10 – Grei

Lance

Reiste med partner
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Hotel is dated and requires an uplift. Carpets damaged, cracks and mold in bathroom. Also the hotel has a carehome vibe
Bodde her 3 netter i november 2023
Svar fra Jo den 28. nov. 2023
Thank you for taking the time to leave your feedback.

6/10 – Grei

Ian

Forretningsreisende
Just putting service charges on a drink is out of order.
Bodde her 2 netter i november 2023
Svar fra Jo den 27. nov. 2023
Thank you for taking the time to review your stay

10/10 – Utmerket

James

Bodde her 1 natt i november 2023
Svar fra Jo den 24. nov. 2023
Thank you for the fantastic 10/10 . Hope to see you again soon

8/10 – Bra

steve

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Jo den 7. nov. 2023
Thank you for your recent visit

10/10 – Utmerket

Lauren

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Like stepping into a sixteenth century estate! Stay in the main house!
Bodde her 4 netter i oktober 2023
Svar fra Jo den 7. nov. 2023
Thank you for your recent visit

10/10 – Utmerket

Chinyelu

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Joanna's exceptional service went above and beyond to ensure that every single one of my concerns was promptly addressed. Not only did she address my issues with remarkable efficiency, but she also went the extra mile by sending me a complimentary gift, elevating my entire experience to a level of excellence. Encountering such dedicated and attentive staff is a true testament to the commitment to customer satisfaction. Furthermore, the manager's personal involvement in rectifying any issues further solidified the outstanding commitment to service excellence at this establishment.
Svar fra Jo den 30. okt. 2023
Thank you for your lovely review.

4/10 – Dårlig

Donna

Reiste med en gruppe
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Wouldn’t stay here again
Beds were so saggy in the middle and so soft had to sleep on the duvet. Got very limited sleep! No bins in the bathroom and very slippery in the bathroom even with the bath mat in it. Spoke to the receptionist on check out and they offered us a bacon and egg sandwich to go and when opened the egg sandwich had a hair within it!! Wouldn’t stay here again!
Bodde her 1 natt i oktober 2023
Svar fra Jo den 28. okt. 2023
Thank you for taking the time to review your stay.We are truly sorry that your stay was not satisfactory and would love the opportunity to make things right. Please do contact the reception manager who would love to talk to you.

6/10 – Grei

John

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Jo den 25. okt. 2023
Thank you for visiting the Manor

10/10 – Utmerket

Berenice

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wonderful stay
Wonderful stay at the Manor Elstree. The receptionist was absolutely fantastic upon arrival. We were running late and had a small amount of time to get ready for our event. She took care of our taxi, ordered us room service and because of her extra efforts and professionalism, we arrived well in time for our event stress free. All the staff during breakfast were friendly and professional; we really enjoyed our stay and would definitely recommend the hotel.
Bodde her 1 natt i oktober 2023
Svar fra Jo den 17. okt. 2023
Thank you for your lovely review. It was our pleasure!JO

10/10 – Utmerket

Andrzej

Forretningsreisende
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Jo den 8. okt. 2023
Thank you!

10/10 – Utmerket

Daniel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great place to stay for a break for visiting London, easy to get to Stanmore Tube station (8 mins). Lovely place to stay, lovely room and great food. Would recommend to everyone
Bodde her 2 netter i september 2023
Svar fra Jo den 5. okt. 2023
Thank you for taking the time to leave some feedback. We are delighted that you enjoyed your stay

6/10 – Grei

Nickesha

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautifully designed room and dinning area and very clean but room was cold at night and radiator didn't work and breakfast in the morning was not satisfactory with small portions and over cooked bacon of full English wasn't really good felt it was very over priced for what it was.
Bodde her 1 natt i september 2023
Svar fra Jo den 5. okt. 2023
Thank you for your recent stay

8/10 – Bra

Sam

Forretningsreisende
Likte: Personale og service og romkomfort
Ok hotels, a bit dated but very comfy beds
Bodde her 1 natt i september 2023
Svar fra Jo den 25. sep. 2023
Thank you for your recent visit to the Manor

6/10 – Grei

ross

Reiste med partner, Reiste med familie
Griunds
Bodde her 2 netter i september 2023
Svar fra Jo den 19. sep. 2023
Thank you for your visit

4/10 – Dårlig

Karis

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was quite dirty and in need of repair. The paint was peeled, furniture broken and the toilet was a weird spray electric bidet that didn't work. We were in 3 rooms and two had been seemingly upgraded but mine hadn't unfortunately.
Svar fra Jo den 15. sep. 2023
Hi karis,Thank you for your feedback, We are working through the bedrooms and refurbishing. We are truly sorry that you felt the room was not as nice as the others