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Anmeldelser av The Grand Hotel Birmingham

4 out of 5
The Grand Hotel Birmingham
Colmore Row, Birmingham, England

Anmeldelser

9,6

Suverent

Rangering på 10 − Utmerket. 721 av totalt 877 anmeldelser." "
Rangering på 8 − Bra. 104 av totalt 877 anmeldelser." "
Rangering på 6 − Grei. 28 av totalt 877 anmeldelser." "
Rangering på 4 − Dårlig. 16 av totalt 877 anmeldelser." "
Rangering på 2 − Forferdelig. 8 av totalt 877 anmeldelser." "

9,8/10

Renhold

9,6/10

Personale og service

9,4/10

Fasiliteter

9,8/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

hanne beate eide

Bodde her 2 netter i oktober 2023
Svar fra Lucas - Guest Services den 3. nov. 2023
Dear Hanne Beate, thank you for taking the time to give us such a kind rating. I'm glad everything was to your liking, and I hope we can welcome you back soon.

10/10 – Utmerket

Hans Tore

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023
Svar fra Maria Bianco Guest Services Team Leader den 22. juli 2023
Dear Hans Tore,Thank you for taking the time to share your feedback with us!We are looking forward welcoming you back at the Grand Hotel Birmingham in the near future!

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2022
Svar fra Christa Grixti den 25. nov. 2022
Dear Guest,I am so glad to see that you had a pleasant stay at The Grand! We hope it is not too long till we welcome you back.Warmest Regards,Christa GrixtiAssistant Front of House Manager

8/10 – Bra

Glenn

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Grand Hotel Birmingham er nylig oppusset, og det er mye historie i bygget. Hyggelig bemanning og et trivelig hotell. Undres på hvorfor de har laget et inngangsparti/resepsjon som minner om et motell....Man forventer seg noe annet. Hyggelig område når man først må til Birmingham. Handlegater og trivelig med parkområder osv i ummiddelbar nærhet.
Bodde her 1 natt i mai 2022
Svar fra Christa - Guest Services den 14. juni 2022
Dear Glenn, Takk for din tilbakemelding. Jeg er glad for å høre at du likte ditt siste opphold hos oss. Vi ser frem til å ønske deg velkommen tilbake i fremtiden. Beste hilsner, Christa Grixti Assistant Front of House Manager

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2022
Svar fra Christa Grixti den 17. mai 2022
Dear Guest, Thank you for the review about your recent stay with us. I am so pleased to see that you enjoyed your time at The Grand! Warm Regards, Christa Grixti Assistant Front of House Manager

10/10 – Utmerket

Einar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mai 2022
Svar fra Christa - Guest Services den 4. mai 2022
Dear Einar, I am so pleased to hear that enjoyed your recent stay at The Grand! We look forward to welcoming you back in the near future. Warm Regards, Christa Grixti Assistant Front of House Manager

10/10 – Utmerket

Clare

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was lovely and staff were polite and friendly. The room was spacious and clean. Breakfast was great and everyone that attended to us were very attentive. Will definitely stay again
Bodde her 1 natt i mai 2024
Svar fra Renea Barisic den 20. mai 2024
Dear Clare, Thank you for taking the time to provide us with your feedback. I am delighted to hear that you have enjoyed your stay with us and we are looking forward to welcome you back in the future. Kind Regards, Renea BarisicGuest Services Supervisor

8/10 – Bra

Paul

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Lucas - Guest Services den 16. mai 2024
Dear Paul, thank you for taking the time to rate your stay at The Grand. I am delighted to see you enjoyed your time here, and I hope we can welcome you back soon.

10/10 – Utmerket

JOANNE

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel - historic property that has been beautifully updated. The location is great - easy walk to lots of sights, shopping, restaurants etc and close to Birmingham New Street station. Staff were friendly, breakfast was tasty. There is no on-site parking but they provide a discount to a nearby car park. Our only complaint was that the bar /restaurant serves absolutely no food after 11pm - even on a Saturday night and when we tried to order room service they had nothing available except meat lasagna (at midnight?!!) or a cheese and tomato sandwich. There were other items on their 24 hour menu but they had run out. This seems pretty unforgivable for an upscale city hotel on a weekend.
Bodde her 1 natt i mai 2024
Svar fra Lucas - Guest Services den 16. mai 2024
Dear Joanne, thank you for taking the time to review your stay at The Grand. I am delighted to see that you enjoyed our beautiful hotel, which we are naturally very proud of.Thank you for your feedback about our room service menu. I will make sure this is passed on to the relevant department, so that we can review our offering. I hope you will stay with us again soon.

10/10 – Utmerket

Helina og Tortola

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a nice stay thank you
Bodde her 1 natt i mai 2024
Svar fra Lucas - Guest Services den 8. mai 2024
Dear Helina, thank you for reviewing your stay at The Grand. I am very pleased to see that you enjoyed your time here, and I hope we can welcome you back soon.

10/10 – Utmerket

Aidan

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice staffing, considerate and very helpful. Concierge were excellent, personable and made me feel at ease. Only down side is I did not stay for long enough!
Bodde her 1 natt i mai 2024
Svar fra Lucas - Guest Services den 8. mai 2024
Dear Aidan, thank you for your review. It's wonderful to know you enjoyed your stay at The Grand and found our staff helpful. I hope we can welcome you back very soon.

8/10 – Bra

Sarah

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Happy with everything.
Bodde her 1 natt i mai 2024
Svar fra Lucas - Guest Services den 8. mai 2024
Dear Mark, thank you for taking the time to review your stay at The Grand. I am pleased to see you enjoyed your time here, and I hope we can welcome you back soon.

8/10 – Bra

Steve

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was likely one of the better hotels in downtown Birmingham. The rooms were not as large as we believed, but nice and clean. Parking is a big problem. We arrived at midnight and were lucky to have found a place outside. We were advised by the front desk staff to park there until the morning and then move the vehicle to a parking garage 5 minutes away. We did that. It was not convenient. Also we were given misinformation by the front desk, that we would be reimbursed once we gave then the paid ticket, upon check out. At check out we were told that we would have been given a discount code, which we weren't and the fact that we had now paid, it was too late.
Bodde her 2 netter i april 2024
Svar fra Lucas - Guest Services den 8. mai 2024
Dear Steve, thank you for your review and feedback.I apologise for any miscommunication about the parking validation that we offer.I hope you will stay with us again soon.

10/10 – Utmerket

Paula

Bodde her 1 natt i april 2024
Svar fra Lucas - Guest Services den 16. mai 2024
Dear Paula, thank you for taking the time to rate your stay at The Grand. I am delighted to see you enjoyed your time here, and I hope we can welcome you back soon.

10/10 – Utmerket

Martin

Bodde her 1 natt i april 2024
Svar fra Lucas - Guest Services den 16. mai 2024
Dear Martin, thank you for taking the time to rate your stay at The Grand. I am delighted to see you enjoyed your time here, and I hope we can welcome you back soon.

2/10 – Forferdelig

MARK

Bodde her 1 natt i april 2024
Svar fra Lucas - Guest Services den 8. mai 2024
Dear Mark, thank you for taking the time to rate your stay at The Grand. I am sorry to see that your stay here was not everything it should have been. Please feel free to get in touch with our Guest Services team if you have more specific feedback. I hope we can welcome you back soon to give you the relaxing stay you deserve.

10/10 – Utmerket

Laura

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Lucas - Guest Services den 16. apr. 2024
Dear Laura,Thank you for taking the time to leave us a rating. I'm very glad you enjoyed your stay at The Grand, and I hope we can look forward to welcoming you back soon.

8/10 – Bra

Carol

Bodde her 1 natt i april 2024
Svar fra Lucas - Guest Services den 25. apr. 2024
Dear Carol, thank you for taking the time to leave a rating. I am very pleased to see that you enjoyed your time at The Grand, and I hope we can welcome you back soon.

10/10 – Utmerket

Brigitte

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Vraiment magnifique hôtel, très bien situé. Nous avions le déjeuner inclus, il y avait beaucoup d’options au menu. Super séjour en famille..
Bodde her 2 netter i mars 2024
Svar fra Lucas - Guest Services den 5. apr. 2024
Dear Brigitte, thank you for your review. I am very pleased you enjoyed your stay and our restaurant. I hope we can welcome you back soon.

10/10 – Utmerket

Nicholas

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful hotel. Beautiful room, comfortable bed and a tasty breakfast.
Bodde her 1 natt i mars 2024
Svar fra Lucas - Guest Services den 2. apr. 2024
Dear Nicholas, thank you for your kind review. Wonderful to know you enjoyed your room and breakfast! I hope we can welcome you back soon.

6/10 – Grei

Steven og London

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Breakfast delivery choices poor. No cups and saucers, only mugs.
Bodde her 1 natt i mars 2024
Svar fra Lucas - Guest Services den 9. mars 2024
Dear Steven, thank you for your constructive review. I will pass this on to our breakfast team. I hope we can welcome you back soon!

6/10 – Grei

Katie

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og fasiliteter
Hostess in the bar was rude and unfriendly. Another staff member went to seat us (told us the table was available for an hour which was fine) and she came over and said we couldn’t sit there and then had a row with him in front of us about it. Felt really uncomfortable and left. We spent our money elsewhere (apart from the hotel room we had already paid for). Their loss. Party on the ground floor on the Friday night was very loud we could hear it in our room on the 7th floor. Tried to clean our room at 5.15pm when we had just back after being out all day, so didn’t get our room cleaned after the first night. Really want to like the hotel, but they made it really hard to after our experience in the bar.
Bodde her 2 netter i mars 2024
Svar fra Lucas - Guest Services den 4. mars 2024
Dear Katie, thank you for taking the time to leave us a review. We set high standards for guest service in all our venues, so I am very sorry we did not meet those standards when you visited us. I will pass this feedback to the bar management. I hope you will come back soon so that we can give you the welcome you deserve.

10/10 – Utmerket

Neil

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Lucas - Guest Services den 4. mars 2024
Dear Neil, thank you for taking the time to give us a rating. It's great to know you enjoyed your stay at The Grand. I hope we can welcome you back soon!

10/10 – Utmerket

Neil

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely hotel. Amazing building. Staff were helpful and friendly.
Bodde her 2 netter i mars 2024
Svar fra Lucas - Guest Services den 4. mars 2024
Dear Neil, thank you for taking the time to give us a rating. It's great to know you enjoyed your stay at The Grand, and that you found our team helpful. I hope we can welcome you back soon!

10/10 – Utmerket

Hayden

Bodde her 1 natt i februar 2024
Svar fra Renea Barisic den 22. mars 2024
Dear Hayden, thank you for taking the time and providing us with a 5* review. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 – Utmerket

Janice

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent hotel, even got a free room upgrade.
Bodde her 1 natt i februar 2024
Svar fra Renea den 26. feb. 2024
Dear Janice, Thank you for taking your time to provide us with your feedback. I am happy to read that you have enjoyed your stay with us and we do hope to welcome you back. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 – Utmerket

Linda

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
First time here our stay was very nice and comfortable great breakfast can’t wait too stay here again soon 😊
Bodde her 1 natt i februar 2024
Svar fra Renea den 26. feb. 2024
Dear Linda, Thank you for providing us with your feedback. I am delighted to hear that you have enjoyed your stay with us and we are looking forward to welcoming you back. Kind Regards, Renea BarisicGuest Services Team Leader

10/10 – Utmerket

John

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Renea den 26. feb. 2024
Dear John, Thank you for providing us with 10* review and we do hope to welcome you back. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 – Utmerket

Susan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic location
Fantastic central location. Lovely breakfast. Comfortable bed. Lovely rooms. Brilliant stay
Bodde her 1 natt i februar 2024
Svar fra Lucas - Guest Services den 22. feb. 2024
Dear Susan, thank you for taking the time to leave us a review. It's wonderful to hear you enjoyed your time at The Grand! I hope we can welcome you back soon.

10/10 – Utmerket

Moira

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A Grand stay at the Grand
Fabulous hotel, beautifully renovated to a high standard. Central location, good for parking nearby and close to bars, restaurants and shops. Close to the Town Hall music venue.
Bodde her 1 natt i februar 2024
Svar fra Lucas - Guest Services den 21. feb. 2024
Dear Moira, thank you for taking the time to leave us a review. It's wonderful to hear you enjoyed your stay with us. I am glad you enjoyed our central location in brilliant Birmingham!

10/10 – Utmerket

Saima

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Excellent stay at the property, we’re more than accommodating.
Bodde her 1 natt i februar 2024
Svar fra Lucas - Guest Services den 20. feb. 2024
Dear Saima, thank you for leaving us a review. It's wonderful that you had a great stay with us. I hope we can welcome you back soon!

10/10 – Utmerket

Richard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Top notch friendly hotel
Lovely comfortable rooms. Beautiful bar and restaurant. Really friendly and polite staff.
Bodde her 1 natt i februar 2024
Svar fra Lucas - Guest Services den 20. feb. 2024
Dear Richard, thank you for your review. It's great to hear you enjoyed your stay, as well as your time in Isaac's and Madeleine. I am glad you found our staff approachable, too. I hope we can welcome you back soon!

10/10 – Utmerket

Daniel

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nicely updated hotel in a great location.
Bodde her 2 netter i februar 2024
Svar fra Lucas - Guest Services den 14. feb. 2024
Dear Daniel, thank you for your review. It's great to know you enjoyed your stay with us. I hope we can welcome you back soon!

10/10 – Utmerket

Timothy

Bodde her 1 natt i februar 2024
Svar fra Renea Barisic den 22. mars 2024
Dear Timothy, thank you for taking your time and providing us with 5* review. Kinds Regards, Renea Barisic Guest Services Team Leader

10/10 – Utmerket

Nicola

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great stay, helpful staff in an excellent position in Birmingham
Bodde her 1 natt i februar 2024
Svar fra Lucas - Guest Services den 14. feb. 2024
Dear Nicola, thank you for taking the time to leave a review. It's great to hear you had a good time at The Grand and found our team helpful. I hope we see you again soon.

6/10 – Grei

Simon

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Noisy
Only complaint is very noisy from function in ballroom. Reception were very apologetic And offered a change in room, but we were on 3rd floor and do not see why I should have to move my belongings around hotel at 23:30. We should not been put in a room so disturbed by booming bass from Ballroom. Not very impressed at all, poor management.
Bodde her 1 natt i februar 2024
Svar fra Lucas - Guest Services den 14. feb. 2024
Dear Simon, thank you for taking the time to give us some feedback. I am sorry that your stay was not as comfortable as it could have been. I hope you will consider coming back to The Grand soon.

8/10 – Bra

Tracy

Bodde her 2 netter i juli 2023
Svar fra Renea Barisic den 22. mars 2024
Dear Tracy, Thank you for taking the time and giving us a 4*. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 – Utmerket

Mark

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Exceeds expectations
Everything was brilliant, couldn't fault anything to be honest
Bodde her 1 natt i februar 2024
Svar fra Lucas - Guest Services den 9. feb. 2024
Dear Mark, thank you so much for your review. It's wonderful to see you enjoyed your stay at The Grand. I hope we can look forward to welcoming you back soon!

10/10 – Utmerket

Nicola

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Lucas - Guest Services den 6. feb. 2024
Dear Nicola, thank you for taking the time to leave a rating. It's great to know you enjoyed your stay. I hope we can welcome you back soon!

2/10 – Forferdelig

Chris

Bodde her 1 natt i februar 2024
Svar fra Lucas - Guest Services den 6. feb. 2024
Dear Chris, thank you for taking the time to leave us a rating. I am sorry that not everything met your expectations. Feel free to contact us if you have specific feedback, we would love to hear from you.

10/10 – Utmerket

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Reception staff very helpful on check in
Svar fra Lucas - Guest Services den 3. feb. 2024
Dear James, thank you so much for taking the time to leave us a review. It's great to know our team were able to help you. I hope we can look forward to welcoming you back soon.

10/10 – Utmerket

Emma

Reiste med partner
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
A beautiful hotel in an excellent location, just 10 minutes walk from the shopping and train station. The room was well equipped and very comfortable, with tasteful decor. Only slight disappointment was that we were unable to use the bar. Apparently, it’s table service only and to ensure a table, you have to book in advance, which we weren’t advised of.
Bodde her 1 natt i januar 2024
Svar fra Lucas - Guest Services den 3. feb. 2024
Dear Emma, thank you for taking the time to leave us a review. It's great to know you found your room comfortable.I apologise for the miscommunication regarding reserving a table at the bar - we make an effort to reach out to every guest in advance to advise them, so I am sorry we did not manage to do so for you.I hope we can look forward to welcoming you to our hotel - and bar - again soon!

8/10 – Bra

Sarah

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great city centre location, spacious rooms, attentive staff and comfortable beds. Hotel bar is super busy, need to prebook if would like a drink.
Bodde her 1 natt i januar 2024
Svar fra Renea den 25. jan. 2024
Dear Sarah, Thank you for taking the time to provide us with your review. I am delighted to hear that you have enjoyed your stay with us and we would love to welcome you back.Kind Regards, Renea Barisic Guest Services Team Leader

10/10 – Utmerket

Jane

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel, room was spotless with great facilities, iron and ironing board, tea coffee, chocolate bars, waters, fridge, toiletries. Great location for local pubs and restaurants. Friendly staff.
Bodde her 2 netter i januar 2024
Svar fra Lucas - Guest Services den 22. jan. 2024
Dear Jane, thank you for taking the time to write us a review. It's wonderful to know you enjoyed your stay with us, and your time in our wonderful city. I hope we can look forward to welcoming you back soon!

10/10 – Utmerket

Eustachio

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Best in Birmingham
Bodde her 4 netter i januar 2024
Svar fra Lucas - Guest Services den 22. jan. 2024
Dear Eustachio, thank you so much for taking the time to leave us a review. We strive to be Birmingham's favourite hotel, so it's wonderful to know we're yours. I hope we can look forward to welcoming you back soon.

10/10 – Utmerket

Andrew

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Lucas - Guest Services den 14. jan. 2024
Dear Andrew, thank you for taking the time to leave us a rating. It's wonderful to know that you enjoyed your stay at The Grand, and I hope we can look forward to welcoming you back soon.

10/10 – Utmerket

kevin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent all round stay
Bodde her 1 natt i januar 2024
Svar fra Lucas - Guest Services den 14. jan. 2024
Dear Kevin, thank you for taking the time to leave us a rating. It's wonderful to know that you enjoyed your stay at The Grand, and I hope we can look forward to welcoming you back soon.

10/10 – Utmerket

Vevine

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were welcoming friendly and helpful
Bodde her 2 netter i januar 2024
Svar fra Lucas - Guest Services den 14. jan. 2024
Dear Vevine, thank you for taking the time to leave us a rating. It's wonderful to know that you enjoyed your stay at The Grand, and that our staff did everything they could to make you feel welcome. I hope we can welcome you back soon.

10/10 – Utmerket

Chris

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing
It was everything the Grand should be. Beautiful interior and service to match.
Bodde her 1 natt i januar 2024
Svar fra Lucas - Guest Services den 12. jan. 2024
Dear Chris, thank you for leaving a review. It's wonderful to hear that everything was as it should be during your stay with us. I hope we can welcome you back soon.

6/10 – Grei

Phil

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Good not great
A good hotel. The breakfast isn’t great - flavourless eggs and avocado - nor is the gym. But it’s comfortable, the staff are nice, and well located.
Bodde her 1 natt i januar 2024
Svar fra Lucas - Guest Services den 10. jan. 2024
Dear Phil, thank you for taking the time to leave us a review. We are striving to be Birmingham's favourite hotel, and so feedback like this is always welcome.I hope we can look forward to welcoming you again.