Terrasse/patio

Anmeldelser av Sonesta Select Birmingham

3 out of 5
Sonesta Select Birmingham
4300 Colonnade Pkwy, Birmingham, AL

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 463 av totalt 1014 anmeldelser." "
Rangering på 8 − Bra. 233 av totalt 1014 anmeldelser." "
Rangering på 6 − Grei. 129 av totalt 1014 anmeldelser." "
Rangering på 4 − Dårlig. 91 av totalt 1014 anmeldelser." "
Rangering på 2 − Forferdelig. 98 av totalt 1014 anmeldelser." "

8,2/10

Renhold

8,6/10

Personale og service

7,8/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Pamela

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was my second time staying on this property and it was just as great as the first time. Such a nice, affordable place to stay! Will definitely be back again!
Bodde her 2 netter i mai 2024

2/10 – Forferdelig

Josiah

Bodde her 1 natt i mai 2024

10/10 – Utmerket

Timothy

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was a good stay other then the beds being hard
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Khadejah

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great I’ll be back
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Nancy

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wouldn't go back, they said online they offered breakfasts and had a pool and didn't have either
Bodde her 1 natt i mai 2024
Svar fra General Manager den 20. mai 2024
Dear Nancy,We apologize for the unavailability of our pool during your visit. On our property, we have a restaurant that offers light bites or a full meal from our breakfast menu, and we regret if this was not to your preference. Your feedback is greatly appreciated, as we are always looking for ways to improve and elevate the guest experience. Delivering a top-notch stay is what we aim to do, and we hope you will choose to return to experience just that!

8/10 – Bra

Timothy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It is a great hotel
Bodde her 1 natt i mai 2024

8/10 – Bra

Stephanie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy check in with friendly staff and as a repeat customer cleanliness is my top priority and that’s why I choose to come back when in town
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Roseline

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

James

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful and the staff were super helpful and friendly
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Frank

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They took reservations charged peoples cards but had no rooms pool and breakfast were closedand had
Bodde her 2 netter i mai 2024
Svar fra Guest Relations den 10. mai 2024
Dear Frank,Please accept our apologies for any inconvenience that you had during your recent stay with us. We do our best to ensure transparency regarding our amenities, and rest assured, we will work to ensure we are more clear with guests going forward. Also, please know that room reservations are subject to change when using a third-party site. Nevertheless, we are always available to speak with our guests, so feel free to reach out to us anytime with any lingering concerns you may have. It was our pleasure to host you, and we hope you'll consider giving us another opportunity to go above and beyond for you in the future.

4/10 – Dårlig

Scott

Reiste med familie
The property was not as advertised. I paid two hundred dollars for hotel with both breakfast and a pool and both were unavailable due renovations. This should have been advertised and frankly I feel entitled to a refund
Bodde her 1 natt i mai 2024
Svar fra General Manager den 10. mai 2024
Dear Scott,Thank you for taking a moment to leave your review. We are disappointed that your recent stay with us fell short of your expectations. Please know that we strive to ensure transparency when it comes to our amenities, and we will do our best to be more clear going forward. To fully address any lingering concerns, please feel free to reach out to us anytime. It would be our pleasure to assist you, and we look forward to hearing from you.

6/10 – Grei

Michael

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
The pool was not in service, nor the physical fitness center, and lastly the breakfast bar was closed!
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Johnny

Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
When checking in was not told that the fitness center was out of order, nor was I told that they would be painting the outside of the building and that would intel excessive beeping, loud annoying beeping from their scissor lift going up and down all day so wasnt even able to work from hotel room. Also the day of check out house keeping started knocking on the door at 8:30 asking if was checking out, then another 10 minutes later someone else doing the same thing, then 15 minutes after that same thing, I couldn’t even do my zoom meetings that needed to be done that morning so that’s 2 days that I was not able to work and yet the property refuses to get a manager on the phone but they say someone will call me back, yet still no call. Also I had to wash all my clothes over again because the strong smell of food in the 4th floor seems as though they allow people to cook in their rooms, it was strong I. The room as well as the hall ways so this is not microwaved food this is actually someone cooking.
Svar fra Guest Relations den 8. mai 2024
Dear Johnny,Thank you for your review. We are sorry to hear about your disappointing visit with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience, as your valuable feedback helps us to improve our process and better serve our guests. It was a pleasure having you here, and we hope you will give us another chance in the future to change your perceptions and deliver a seamless stay.

2/10 – Forferdelig

Khara

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Matthew

Bodde her 1 natt i april 2024

6/10 – Grei

Lori

The pool and gym were both down for repairs. The coffee maker and toilet seat were broken in the room.
Bodde her 3 netter i april 2024
Svar fra Guest Relations den 1. mai 2024
Dear Lori,Thank you for providing your valuable feedback. We sincerely regret to hear of the experience you had with us during your stay. Please accept our apologies for any lapse in timely service or inconvenience caused by closures. Furthermore, guest safety is a top priority for us, and our team will work to ensure any situations that arise are managed efficiently. We're glad to know that you did enjoy our comfortable beds and we hope for the opportunity in the future to provide you with a stay that better reflects our high standards.

4/10 – Dårlig

Ernest

Forretningsreisende
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Advertising says complimentary breakfast. Entire service and prep area closed and dark. Nothing but bad, tepid coffee. Coffee inserts in room coffee did not fit. Could not get one. No answer. Just a shrug. Nice people.But minimal help or ability to answer questions clearly. But they were hospitable . Pool:closed. Workout room: closed. Rooms clean. Other areas, not so much. Roar of interstate behind building. Not too bad inside. Horrible outside.
Bodde her 3 netter i april 2024

6/10 – Grei

Shelia

Reiste med kjæledyr
Likte ikke: Fasiliteter
Pet friendly
Bodde her 1 natt i april 2024

4/10 – Dårlig

Cleathas

Reiste med familie, Reiste med en gruppe
Likte ikke: Personale og service
My mother-in-law room's air conditioning didn't work and staff was still leasing out the rooms. She wasn't compensated either. Also, most rooms at hotels come with an iron. My room did not have an iron. Again, the staff was promoting a continental breakfast, but that morning the kitchen was closed. I was really disappointed overall in my stay.
Bodde her 1 natt i april 2024
Svar fra Guest Relations den 3. mai 2024
Dear Cleathas,Thank you so much for the feedback. We're sorry to hear about any disappointment in our amenities during your visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Please consider joining us again soon.

10/10 – Utmerket

Cathrine

Reiste med partner, Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We love the staff (reception ladies especially)!! Only downside is the indoor pool is “under maintenance” and they don’t know when it will be opened again. Still a great stay though!
Bodde her 3 netter i april 2024

4/10 – Dårlig

shane

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Kathryn

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
BED BUGS! Says they have a restraunt, they do not! Says they have a bar, they do not! What they do have is BED BUGS! Refused to give us a full refund after we found the bed bugs right after checking in. We were not ven there for 15 minutes and they refused! Even though they had BED BUGS! Expedia did not fight for us to get full refund. Also the pool and gym are closed indefenitly. I told Expedia about all of this and told them that they should be removed from their site but I see that it is still up and showing that they have a bar, a restaurant, a pool and a gym. NOT! DO NOT STAY HERE! Horrible place and horrible staff.
Bodde her 3 netter i april 2024
Svar fra Guest Relations den 30. apr. 2024
Dear Kathryn,We're sorry to hear that you didn't have a good time with us. Please accept our apologies for any disappointment in our available amenities during your visit. Your feedback regarding this matter will be discussed internally, as we're always looking to make changes. In addition, while we treat our property regularly, we will be sure to have our pest control team look into all of your comments further so that improvements can be made where necessary. Thank you, and we hope you will consider giving us another chance in the future.

4/10 – Dårlig

Lena

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property is in poor condition overall, carpet is dirty, on the wall I saw bed bug. security deposit was $20 I did not know about it , only on front desk they said about it. they charged me $109 instead of $89 in receipt. They did not send back security deposit after I left. When you will return security deposit back? But only bed linens was clean. Sorry, I did not like smell in the hotel. No breakfast, closed pool. Not recommended to anyone. Not like advertised.
Bodde her 1 natt i april 2024
Svar fra Guest Relations den 30. apr. 2024
Dear Lena,Thank you for your comments. We're sorry to hear our security deposit caught you off guard. Regarding the charges you have mentioned, please note that when a reservation is made through a third-party site, taxes and fees are not included in the quotes price. Rest assured, our team is looking into your experience so we can improve, and we hope for another chance to impress you in the future.

4/10 – Dårlig

Michael

Reiste med partner
Likte: Renhold
Likte ikke: Fasiliteter
We where not told the pool was closed & the restaurant was being remodeled
Bodde her 1 natt i april 2024
Svar fra Guest Relations den 30. apr. 2024
Dear Michael,Thank you for taking a moment to share your experience, we apologize for any miscommunication regarding our amenities and property updates. Rest assured, our team will discuss your concerns so we can improve our overall quality and clarity, and we hope for another chance to impress you in the future.

2/10 – Forferdelig

Kathryn

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
BED BUGS! do not stay here! Called expedia to tell them that this hotel has bed bugs and no restraunt and no breakfast and the pool is closed undefinitly but they really did not seem to care. Was supposed to stay here for 4 nights but off course we did not due to BED BUGS, hotel refused to refund us and expedia did not fight for us.I will be reporting this to the Health department and the better business beureau!
Bodde her 4 netter i april 2024
Svar fra Guest Relations den 1. mai 2024
Dear Kathryn,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall. While we treat our property regularly, we'll be sure to have our pest control team look into all of your comments further and make improvements where necessary. In addition, we always strive to be as transparent as possible regarding our available amenities, so we'll be sure to keep all of your comments in mind for the future. Please consider giving us another chance soon; we're confident that we can impress you and change your perceptions.

8/10 – Bra

Cathrine

Reiste med partner, Reiste med familie og små barn
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
Everything was just fine, we didn’t know the indoor pool would be closed for maintenance (our daughter was so excited to swim) but other than that, it was a fine place to stay.
Bodde her 2 netter i april 2024

6/10 – Grei

Xiaolan

Bodde her 4 netter i april 2024

8/10 – Bra

Frazier

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter
It was nice.
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Samuel og Cameron

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Did not have pool available, no breakfast or dinner offered as said in amenities that was suppose to be part of hotel
Bodde her 2 netter i april 2024
Svar fra General Manager den 27. apr. 2024
Dear Samuel,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in our available amenities. Your feedback is gratefully received and will be discussed internally. Thank you, and we hope to see you again soon.

8/10 – Bra

Tammy

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The only problem we had was the first room they put us in was hot and we asked for another room and they accommodated us.
Bodde her 1 natt i april 2024

8/10 – Bra

Beth

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

6/10 – Grei

Shawounder

The reason I booked this hotel was the inside pool get there and the pool was closed but it did not say that online or even at check in
Bodde her 1 natt i april 2024

8/10 – Bra

Ahn

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Silence
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Cassandra

Reiste med familie og små barn
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
The pool was closed and they didn’t even have breakfast then when we checked in she put us in a room that already had people in it
Bodde her 1 natt i april 2024
Svar fra Guest Relations den 23. apr. 2024
Dear Cassandra,Please accept our apologies for any disappointment in our available amenities during your visit, as well as any issues with the room you initially received. All of your feedback is gratefully received and will be discussed internally so that improvements can be made for the future. Please consider giving us another chance in the future; we're confident that we can impress you.

6/10 – Grei

Frankie

Reiste med partner, Reiste med en gruppe
The hotel needs better maintenance.
Bodde her 2 netter i april 2024

10/10 – Utmerket

Autumn og Sulphur

Bodde her 1 natt i april 2024

2/10 – Forferdelig

Khara

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

10/10 – Utmerket

Pamela

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was amazing! Property was clean and quiet!
Bodde her 1 natt i mars 2024

6/10 – Grei

veronica

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024

4/10 – Dårlig

Brittany

Likte ikke: Renhold
Bodde her 1 natt i april 2024

4/10 – Dårlig

Khara

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024

2/10 – Forferdelig

DESHANNA

Forretningsreisende
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The room was extremely dirty and the wall outlets did not work properly! I checked in and checked right back out!
Bodde her 1 natt i april 2024
Svar fra Guest Relations den 15. apr. 2024
Dear Deshanna,We regret that we did not host your visit and that our accommodations fell short of your expectations. We will make the necessary corrections to ensure this is not a shared experience for future guests. Your feedback is appreciated, and we hope you had a safe trip home.

2/10 – Forferdelig

Warren

Bodde her 2 netter i april 2024

10/10 – Utmerket

Noreen og Oceanside

Bodde her 1 natt i mars 2024

10/10 – Utmerket

Jenna

Reiste med partner
Likte: Renhold
Likte ikke: Fasiliteter
Really enjoyed the stay for the most part. Not much to do seeing as the indoor pool was closed for the entirety of our stay. Not sure why either since it looked to be in full service. But it’s definitely one of the better hotels we’ve stayed at recently. They do offer breakfast but some mornings it was just toast, a sausage patty and boiled eggs. Not quite the most appetizing.
Bodde her 1 natt i april 2024

6/10 – Grei

Catalina

Reiste med partner
Likte: Renhold og personale og service
Great staff, very polite. We loved the area of the hotel. Make sure you rent a car if you come from the outside of USA! Otherwise, use UBER. Taxis are extremely expensive. We had some issues with the air conditioner of the bedroom making us to have a pair of really bad nights.
Bodde her 5 netter i april 2024

8/10 – Bra

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

6/10 – Grei

Kurt

Reiste med partner
Likte: Renhold og personale og service
Signage to find the hotel was small an hidden. Breakfest was just average an not very warm even at 6 am when they 1st opened up.Hard to communicate with staff unless u speak spanish . Our room. 1 king bed was decent size an couch was nice. Pool under maintance but didnt matter to us . Price point was ok. Good location for us as passing thru but easy drive to couple of sights in town an close to 5 points entertainment district .
Bodde her 1 natt i april 2024

10/10 – Utmerket

Kehali

Likte: Renhold
Clean, polite service, and quiet location.
Bodde her 1 natt i april 2024

8/10 – Bra

Stephanie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
As a returning guest, I can state that all has been very good up until this last studio room that was 175$/night…there was no hot water in the shower/tub and no one came to fix it during my stay, making a cold shower very uncomfortable
Bodde her 1 natt i mars 2024