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Anmeldelser av The Waterfront Hotel Spa & Golf

4 out of 5
The Waterfront Hotel Spa & Golf
Great North Road, Wyboston, Bedford, England

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 356 av totalt 782 anmeldelser." "
Rangering på 8 − Bra. 253 av totalt 782 anmeldelser." "
Rangering på 6 − Grei. 108 av totalt 782 anmeldelser." "
Rangering på 4 − Dårlig. 42 av totalt 782 anmeldelser." "
Rangering på 2 − Forferdelig. 23 av totalt 782 anmeldelser." "

9,0/10

Renhold

8,6/10

Personale og service

8,4/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Christine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Svært behagelig
Svært behagelig hotell med alle fasiliteter. Langt fra tettsted/by, så man er avhengig av å ha bil.
Bodde her 1 natt i juli 2019

2/10 – Forferdelig

Abbie

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Alex Hoy den 28. mai 2024
Dear Abbie, Thankyou for taking the time to leave your review about your stay here with us at The Waterfront Hotel Spa & Golf. I note that your stay and feedback is being handled with by our management team and they will be in contact in due course. Kind regards, Alex Hoy Guest Services Manager

8/10 – Bra

Dean

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Only slight negative was the food quality was ok but not as good as you would expect from the price of meals compared with other similar establishments visited.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Thomas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

8/10 – Bra

Paul og Astley Manchester

Likte: Fasiliteter og overnattingsstedets bygg og tilstand
I really enjoyed my stay here, the hotel was clean and tidy. It took a few minutes to be served at the bar at times but eventually I got served. My only problem was I booked a double room for myself, but the ed was 2 singles joined together. I understand why they do this but I could feel the gap in between the 2 beds and it felt like I was rolling into it all night. Other than the bed a great place to stay
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Sophia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a lovely stay, the facilities and staff were brilliant.
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Barbara

Bodde her 5 netter i april 2024

10/10 – Utmerket

Tina

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024

4/10 – Dårlig

Sandie

Likte: Renhold og personale og service
Unfortunately I chose this property as geographically convenient and for the opportunity to swim. The pool 'advertised' is not in the hotel but across 2 car parks (the hotel's and the sports centre) and does not belong to the hotel. I was told I needed to book a time slot. I tried for a Sunday early evening but the pool closed at 4:00 so I suggested 3:00 - no that was booked for families. Okay Monday morning at 7:00 (breakfast finishes at 9:00 in the hotel). I went to find the pool already had 5 people in it and there was a sign saying maximum 5 in the pool. I said I had booked but they shouted at me they were members and did not have to book a slot. I got in and a gentleman got out and I swam for 5 minutes feeling very upset. No towels provided. Luckily I took one with. The breakfast was appalling. Part buffet (limited but ok) and the cooked breakfast was the worst I have ever had. Undercooked greasy fried eggs and the rest was as bad or worse. Hotel to their credit accepted my complaints and gave me a reduction but my one night away did not leave me relaxed or happy. I would add that the room was not in the main building. Quite a long walk in, out and to reception and the restaurant. The room itself was comfy and pretty clean (apart from 2 clipped false nails found on the floor) but surprisingly too hot in the middle of a cold winter. On a ive note all staff were pleasant and tried to be helpful but the pool issue and breakfast 'chef' really need sorting.
Bodde her 1 natt i februar 2024
Svar fra Alex Hoy den 29. feb. 2024
Dear Sandie, Thankyou for taking the time to leave your review about your stay here at The Waterfront Hotel Spa & Golf. I am disappointed to read of the challenges you faced during your stay regarding the leisure facilities. The health and leisure club is operated independently and we will share your disappointment in the manner you were spoken to with the management team. I am sorry you felt this made you feel upset. I will also follow up with our kitchen team regarding the quality of food that is set out in the mornings. It does come at a surprise as we typically receive positive feedback about our breakfast and the variety and quality we have to offer. I am pleased to see our team offered compensation to you for any shortcomings, and I do hope this does not deter you from a future visit to witness this is not typical of experience for our guests when visiting us. Kind regards, Alex HoyGuest Services Manager

6/10 – Grei

Aswin

Bodde her 1 natt i februar 2024

10/10 – Utmerket

CRAIG

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024

2/10 – Forferdelig

Brian

Bodde her 1 natt i februar 2024
Svar fra Imogen R. den 17. feb. 2024
Dear Brian,Thank you for taking the time to leave a review.I am disappointed to read a very low score rating, and in the interest of improving our guests' experience please do not hesitate to contact myself or one of my colleagues to discuss this further. Kind regards,Imogen RuddleGuest Services Supervisor

10/10 – Utmerket

Dawn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024

8/10 – Bra

Matthew

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i januar 2024

10/10 – Utmerket

Christopher

Bodde her 1 natt i januar 2024

2/10 – Forferdelig

mark

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og romkomfort
Could not get in gym for 3 days
Gym across the road and hotel only pay for a few memberships, so had to wait for over an hour in reception to get in the gym
Bodde her 3 netter i januar 2024

6/10 – Grei

Anthony

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Expensive food
Food was expensive and had I known what my wife was paying I wouldn’t give 12.5% service charge and £18 for three scoops ice cream over the top. Noisy inconsiderate people are not the fault of the hotel but signs put up might help
Bodde her 1 natt i desember 2023

8/10 – Bra

Vincent og manchester

Likte: Renhold og personale og service
Bodde her 2 netter i desember 2023

10/10 – Utmerket

John

Reiste med partner
Everything oozed professionalism. Couldn’t fault anything.
Bodde her 1 natt i desember 2023

6/10 – Grei

Muobo

Bodde her 1 natt i november 2023

8/10 – Bra

Ajreen

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023

6/10 – Grei

Simon

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Hotel stay was good, room was clean and staff were friendly. Y-SPA was pretty expensive for a 20 min massage 10 mins was spent on prep so you only get a 10 min actual massage. Windows in the room were all blown double glazing meaning that noise and cold can come through easily. The hotel needs to rectify this as they are advertising themselves as eco friendly. Apart from this, the room was up to a modern standard and generally clean although we did notice a few minor issues.
Bodde her 2 netter i november 2023

10/10 – Utmerket

Janice

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great reception staff. Very expensive food
Bodde her 1 natt i november 2023

6/10 – Grei

Joann

Bodde her 1 natt i november 2023

4/10 – Dårlig

Verifisert reisende

Forretningsreisende
Likte: Renhold
Likte ikke: Romkomfort
Overall the staff are friendly and helpful. The food is expensive but delicious. The downside is that this is the 4th time I was given a disabled room. The bed is uncomfortable and mattress very soft. It feels like a waterbed. There was also no hot water in the shower.
Bodde her 1 natt i november 2023

6/10 – Grei

R.

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nothing special, but OK
Nothing special, OK is what I would say. It's also quite expensive. Food and drinks are also pricey. Black Americano was almost GBP 4. you pay under GBP3 in Central London... Food in the Brasserie was poor
Bodde her 1 natt i november 2023

6/10 – Grei

pamela

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place but the towel rail didnt work and noone fixed it so the bathroom was cold especially not good when disabled, they did look but no resolution though there 2 days. The restaurant manager was quite abrupt. The food is excellent but the wine price list is wrong, it was rectified but not friendly. Hotel staff brilliant and helpful
Bodde her 2 netter i oktober 2023

10/10 – Utmerket

Nerida

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Guest Services den 17. nov. 2023
Good afternoon,Thank you for taking the time to leave us a review. We are pleased that you enjoyed your stay.We hope to welcome you back soon.Kind regards,

10/10 – Utmerket

gary

Bodde her 1 natt i oktober 2023

2/10 – Forferdelig

christopher

Bodde her 4 netter i oktober 2023

10/10 – Utmerket

Jagdeep

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i oktober 2023

8/10 – Bra

Roy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Bob

Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023

10/10 – Utmerket

Andrew

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Dean

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023

10/10 – Utmerket

Jibreel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely place to stay
Beautiful hotel in lovely ground.
Bodde her 1 natt i september 2023
Svar fra Guest Services den 17. nov. 2023
Good afternoon,Thank you for taking the time to leave a review. We are very happy to hear that you enjoyed the hotel and scenery.We hope to welcome you back in the near future.Kind regards,

8/10 – Bra

Nicholas

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
1st time, no rush to come back
A well needed break, booked well in advance and meant for doing nothing. I had reached out to the hotel several weeks before our stay regarding access to the Y-Spa, as at the time of booking (i was looking for a spa hotel), i assumed that access to all facilities were incleded in the price. Once booked i received a messaged advising me that i would need to pay extra cor the spa, however email them.for availability which i did 4 times. With 1 week to go and no response i searched for an alternative email adress on linve and not the one which the original message was sent from. On receiving confirmation about spa availability, i was a little disappointed by the cost and that the options were am or pm, which meant paying twice if a whole day was wanted. The staff who we interacted with were friendly and helpful. The room, it was an ok size, clean and has the standard tea / coffee bits. The bed was comfy, however the temperature of the room was not easily controlled with what can only be described as the noisiest upright fan, surprised that their was no aircon, and with the evening temperatures lately this made the stay and overall experience disappointingly uncomfortable
Bodde her 2 netter i september 2023

6/10 – Grei

J

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023

8/10 – Bra

David

Bodde her 1 natt i september 2023

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023

10/10 – Utmerket

Peter

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice hotel and location. As on large complex with 3 hotels a little bot hard to find. But lovely stay.
Bodde her 1 natt i september 2023

10/10 – Utmerket

Stephen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wonderful
Ample parking. Quiet secluded escape on a beautiful waterfront. Just walking through the front entrance with the smell of something pleasant was relaxing. The same high standard was kept thoughout. Spa was full, meeds to be booked in advance. Restaurant was scenic and spacious. The breakfast itself was adequate, but not mmmm. Would stay here again without hesitation.
Bodde her 1 natt i august 2023

8/10 – Bra

Verifisert reisende

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i august 2023

8/10 – Bra

Selladurai

Likte: Renhold og personale og service
Quite pleasant environment
Bodde her 2 netter i august 2023

10/10 – Utmerket

Sean

Bodde her 3 netter i august 2023

8/10 – Bra

Karen

Bodde her 1 natt i august 2023

10/10 – Utmerket

Malcolm

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2023

6/10 – Grei

Nigel

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
very impersonal staff
Bodde her 1 natt i august 2023

8/10 – Bra

Adam

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Relaxing
Lovely relaxing stay although the room was like a sauna! The spa was lovely although we had to pay extra to use the spa which wasn't made clear until after I'd booked the room.
Bodde her 2 netter i august 2023