Dear Tom Erik, Thank you very much for choosing us and for your positive score! We are really glad to know that you ahve enjoyed your stay with us and we hope you will come back soon. Best regards,

Dear Nima, Thank you for choosing for your stay at Barcelona and for your positive score. Please, do not hesitate to contact us to give us more information about your stay. Best Regards

Dear guest, We are really sorry to know that you have that negative perception about our hotel. We have already transmitted your comments to the departments involved. However we are glad to know that you have appreciated our kindly staff. We hope you will give us another opportunity in the future. Best regards, Guest Experience Team

Dear Guest, Thank you very much for providing us with your valuable feedback after your stay at the Melia Barcelona Sky hotel! We are glad to know that you found our hotel perfect for business. Furthermore, we appreciate your comment on our staff. I would like to kindly inform you that we all speak in english, but we would like to apologize for any miscomunication you may have had during your stay. We are looking forward welcoming you back in Melià Barcelona Sky! Kind regards, Llorenç Cloquell Guest Experience team

Querida Patricia,Muchas gracias por la reseña acerca de su experiencia en Meliá Barcelona Sky y la inmejorable valoración que ha compartido.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,Sara Domingo, Guest Service Coordinator

Querida Patricia,Muchas gracias por la reseña acerca de su experiencia en Meliá Barcelona Sky y la inmejorable valoración que ha compartido.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,Sara Domingo, Guest Service Coordinator

Dear Donna, Thank you for sharing your experience with us.We are thrilled to hear that your experience with us was excellent. Our team takes great pride in offering a service culture that ensures our guests' well-being, and it's gratifying to know that we have succeeded in making your stay enjoyable.We look forward to welcoming you back for another exceptional stay in the heart of Poblenou. Warm regards.Sara Domingo, Guest Service Coordinator

Dear Eyo,Thank you for your kind review.We are thrilled to hear that you enjoyed your stay with us.Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to seeing you again in the future. Best wishes,Sara Domingo, Guest Service Coordinator

Apreciada Sra. Georgina,Ha sido un placer recibir su última visita y su excelente valoración.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano. Reciba un cordial saludo,Sara Domingo, Guest Service Coordinator

Cher Hubert,Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Meliá Barcelona Sky.Nous sommes ravis d'apprendre que notre accueil et nos services ont répondu à vos attentes, reflétant notre culture de service axée sur le bien-être de nos clients. Cependant, nous notons votre remarque concernant le manque d'indications en français et souhaitons vous assurer que nous valorisons chaque retour d'expérience pour améliorer l'accueil de nos visiteurs internationaux.Nous espérons avoir le plaisir de vous revoir parmi nous.Cordialement,Paola Franco, Guest Experience Manager

Dear Elaine,Thank you for this review of your recent stay.We are thrilled to hear that you enjoyed the breathtaking views from your Level room and found the bed to be comfortable and the room clean. It's great to know that our convenient location and taxi services made your stay even more enjoyable. We appreciate your kind words about our Level Lounge and its selection of wines, drinks, and snacks. We will take your suggestion for more variety into consideration for future improvements.We are glad that you found the proximity of your room to the elevator convenient, and we hope that it contributed to a seamless stay. Thank you once again for recommending our hotel and the Level experience.All of the team hope that we may be able to see you again in the future. Kindest regards,Sara Domingo, Guest Service Coordinator

Dear Israel,Thank you for sharing your kind review.Our staff works diligently to provide personalized and attentive service to all our guests, and it's great to know that their efforts made a positive impact on your stay.We appreciate your feedback on the room cleanliness, hotel condition, and room amenities. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we are glad that we were able to meet your expectations in these areas.We all hope to welcome you back in the future.Best wishes,Sara Domingo, Guest Service Coordinator

Sehr geehrte Nicole, vielen Dank für Ihre Bewertung!Wir bedauern, dass Sie mit unserem Preis-Leistung-Verhältnis nicht zufrieden waren, und dass Sie Ihren Aufenthalt in unserem Hotel als nicht zufriedenstellend empfunden haben. Danke auch für Ihren Hinweis zur Sauberkeit. Unser Reinigungsteam arbeitet jeden Tag hart, um unser Hotel sauber zu halten. Ihr Kommentar hilft uns, unseren Service weiter zu verbessern.Wir würden uns sehr freuen, Sie wieder einmal bei uns als Gast zu begrüßen! Mit freundlichen Grüßen,Paola Franco, Guest Experience Manager

Dear Mr. Michael, Thank you for such a positive review.Thank you for letting us know that everything met your expectations. We truly appreciate your kind mention of our team's courteous and professional service, which inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Best wishes,Paola Franco, Guest Experience Manager

Dear Orlando, Thank you for taking the time to share your review.We are disappointed to hear that your stay did not meet your expectations. Our hotel takes pride in providing a clean and comfortable environment for our guests, and we apologize if this was not the case during your visit. We have a dedicated housekeeping team that works diligently to maintain our high standards, and we will address your concerns with them to ensure improvements are made. Regarding the room and hallway decor, our hotel features an eclectic design by the renowned French architect Dominique Perrault, which may not be to everyone's taste. We appreciate your input and will take it into consideration for future updates. As for the value of your stay, we strive to offer competitive rates and a wide range of amenities, including a 24-hour gym, outdoor pool, spa, and various dining options. We hope that you were able to enjoy some of these facilities during your time with us. Once again, we apologize for any inconvenience you experienced and appreciate your feedback.Kind regards, Paola Franco, Guest Experience Manager

Dear Omar, Thank you for sharing your review. We are sorry to know that you felt our high standards were not upheld on this occasion. We urge guests to share any concerns they have at the time so that we may deal with the matter. Nonetheless, we have passed this information to the head of housekeeping for review and action.We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Paola Franco, Guest Experience Manager

Dear Sealtiel,Thank you for taking the time to share your review.We are glad to hear that you found our hotel clean and well-maintained. Our team works hard to ensure a comfortable and enjoyable stay for our guests. However, we are truly sorry for the inconveniences you faced during your stay. We understand how frustrating these situations can be, and we apologize for any discomfort they may have caused you. We have addressed these issues with our team to ensure they are resolved promptly in the future. Our priority is to provide excellent service to our guests, and we apologize if we fell short in this instance. We also regret that you were unable to speak with our manager during your stay, but please know that your feedback has been shared with our management team for further review and improvement.We hope that you will choose to revisit us.Best regards,Sara Domingo, Guest Service Coordinator

Kære Christina. Vi takker dig mange gange for anmeldesen af dit ophold.Vi er glade for at høre, at du nød dit ophold og værdsatte vores beliggenhed tæt på stranden. Det er dejligt at vide, at du oplevede god service og hurtig opgradering af værelset efter vandskaden. Vi beklager ulejligheden med elkedlen, der ikke fungerede på det nye værelse. Vi vil tage dette op med vores vedligeholdelsesteam for at sikre, at det ikke sker igen i fremtidenVi vil være beærede over at få muligheden for igen at åbne dørene for dig i fremtidenPaola Franco, Guest Experience Manager

Dear Svetlana, Thanks for taking the time to review your stay at our hotel.We are pleased to hear that you found our service to be excellent. Our team works hard to provide personalized and attentive service to all our guests. However, we regret to learn that the room size was not to your satisfaction. We offer various room sizes and configurations to accommodate different needs, and we would be happy to help you find a more suitable option for your family during your next stay. We also apologize for any unpleasant smell you encountered in the lobby. We take cleanliness and guest comfort very seriously, and we will investigate this issue to ensure it is resolved.All of the team hope that we may be able to see you again in the future. Kindest regards,Sara Domingo, Guest Service Coordinator

Dear Mr. Stephen, thank you for taking the time to share your experience at our hotel.Our entire team sincerely appreciate your words. We work hard to deliver an exceptional guest experience and such positive feedback acts as motivation for our team members to continue providing excellent service. We are sorry our usual high standards were not met and this will be addressed with our team. We regret that we didn't meet your expectations.We hope we have the opportunity to welcome you back again. Best regards, Paola Franco, Guest Experience Manager

Dear Timothy, Thank you for taking the time to share your review.While we are sorry to hear about the issue with the air conditioning system we appreciate your mention of our team's professional service in trying to find the best solution for you. Such positive feedback encourages us to constantly uphold our high performance. However, please accept our apologies for any inconvenience.We all hope to welcome you back in the future!Best wishes,Paola Franco, Guest Experience Manager