We experienced the person assisting with the check-in to be grumpy and not customer friendly. We had booked a small boutiqe room, which is fine, but the room was situated with windows viewing the reception area (from the bath room) and one balcony door viewing the inside of the hotel. It was very loud, and we could hear hotel staff and guests from the reception/lobby area. As well as a lot of traffic outside the room - also loud. The rooms and the hotel was clean. Same person at check out, still not very customer friendly. For a **** star hotel, paying over 200Euro per night, we were not satisfied.