Dear Lise Hoeiberg,Thank you very much for choosing us for your stay in Barcelona.While it is wonderful to hear that you enjoyed our beautiful hotel, our central location, our excellent rooms and our delicious breakfast, we are sorry to hear that you had to experience a false fire alarm and a city marathon. The alarm went off because a guest smoked in the room and the alarm detected the smoke. At the time of the alarm we did not know exactly what had happened. Our staff knew it was a false alarm because there was no fire located in the hotel. However, they did not know the reason. As for the emergency exit, it is always clear that it was a one-time incident. By regulation, we have to have 3 emergency exits. Regarding the city marathon, we would like to clarify that street closures are governed by the Barcelona City Council. Fortunately we have a city that prioritizes social and environmental welfare and therefore, we hold many events of this type. We strive to give guests advance notice through signage and communication with staff, ensuring minimal disruption to their travel plans. However, we understand the inconvenience caused and appreciate your understanding.We value your feedback and will take the necessary steps to ensure that future visits exceed your expectations. We hope you will give us the opportunity to welcome you back in the future and demonstrate the positive changes we are implementing.Kind regards,Hotel Arc La Rambla