Dear Guest, Customer service remains our top priority, feedback such as yours enables us to improve our service, therefore, we are very grateful to you for bringing the issue to our attention. We would like to sincerely apologize for the inconvenience caused due to the cleanliness of the room, this is definitely not the standard we strive for our guests, we will definitely take steps to ensure that this does not reoccur and implement the necessary training to improve our services. We were extremely disappointed to read that you did not enjoy your stay with us. Also, we are sad to know that you felt that breakfast could have been better and your comment will be forwarded to our F&B operator for their attention and we do hope that the above misgivings will not prevent you from considering our hotel the next time you are in Bangkok. Best Regards, Guest Relations Manager