Utendørsbasseng og solsenger

Anmeldelser av Heartland Hotel Auckland Airport

4.5 out of 5
Heartland Hotel Auckland Airport
14 Airpark Drive, Auckland

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 537 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 320 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 90 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 30 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 24 av totalt 1001 anmeldelser." "

8,8/10

Renhold

9,2/10

Personale og service

8,6/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Rick

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was clean, the staff was very good and our overall stay was great!
Bodde her 2 netter i mars 2024

8/10 – Bra

sheily

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Adelle Livett General Manager den 28. mai 2024
Thank you very much Sheily

10/10 – Utmerket

Shona

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Adelle Livett General Manager den 28. mai 2024
Thank you very much Shona for 5 out of 5.

10/10 – Utmerket

Jonathan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice, staff is welcoming. I recommend this place.
Bodde her 1 natt i mai 2024
Svar fra Adelle Livett General Manager den 28. mai 2024
Thank you very much Johathan for the recommendation. Most appreciated.

8/10 – Bra

Gordon

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Happy customer
Bodde her 1 natt i mai 2024
Svar fra Adelle Livett General Manager den 28. mai 2024
Thank you very much Gordon

10/10 – Utmerket

Sandra

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient to Airport. Staff friendly & helpful. My husband accidentally left some of his medication behind & they contacted us so we were able to collect it. Room was a good size, clean & comfortable. The dining room was still open when we arrived at 9pm so that was good too. Breakfast buffet had a good selection. Overall a pleasant stay.
Bodde her 1 natt i mai 2024
Svar fra Adelle Livett General Manager den 28. mai 2024
Dear Sandra, Thank you for sharing your recent guest experience. It pleasing to hear our team were able to let you know about your husbands medication and reunite him.

10/10 – Utmerket

Karen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We got moved to a quieter room, they were very obliging, great service.
Bodde her 1 natt i mai 2024
Svar fra Adelle Livett General Manager den 10. mai 2024
Great to see Karen our team were able to accommodate your request during your stay. Thank you for taking the time to share.

10/10 – Utmerket

Robert og Auckland

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good quality hotel, clean, handy to airport. The immediate area around hotel is light industrial and not that desirable for an evening stroll. One minor negative was only one bedside table. I expect a beside table on either side of a queen/king bed. The buffet breakfast was excellent
Bodde her 1 natt i mai 2024
Svar fra Adelle Livett General Manager den 10. mai 2024
Thank you Robert for providing valuable feedback on your recent stay. We appreciate your comments and will share these with the team.

10/10 – Utmerket

Shelley

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I'll be back for sure.
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 10. mai 2024
Thank you Shelley the team and I look forward to see you back again very soon.

8/10 – Bra

Keith

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Handy t airport with bar and dining. Long term parking and shuttle available
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 10. mai 2024
Thank you Keith for choosing to stay at the Heartland Hotel Auckland Airport and providing your guest experience.

8/10 – Bra

Angel

Reiste med familie og små barn, Reiste med familie
Likte: Renhold
Good location but 1 thing the hot tub was not hot it was luke warm and needed to be cleaned.
Bodde her 2 netter i april 2024
Svar fra Adelle Livett General Manager den 10. mai 2024
Thank you very much Angel for your valuable feedback. I will share your feedback with our teams to address. Thank you for bringing this to my attention.

8/10 – Bra

Gavin

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 29. apr. 2024
Thank you Gavin

10/10 – Utmerket

Stephen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice clean hotel. Ideal for a pre-flight night.
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 29. apr. 2024
Thank you Stephen for choosing to stay at the Heartland Hotel Auckland Airport.

10/10 – Utmerket

YUKI

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
スタッフの対応が素晴らしいです
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 29. apr. 2024
Thank you very much Yuki for making special mention of our team. It is greatly appreciated.

4/10 – Dårlig

Andre

Reiste med familie
Likte: Renhold
Room was clean but beds are really uncomfortable
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 29. apr. 2024
Dear Andre, sorry to hear our beds were not to your likely. Please let us know how we could improve.

10/10 – Utmerket

Jo

Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 15. mai 2024
Thank you very much Jo

10/10 – Utmerket

Jennifer

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was so friendly and helpful. We landed at midnight and they still came and picked us up. Even shuttled us back to the airport the next day so we could pick up our rental car. We were very happy with our stay
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 22. apr. 2024
Dear Jennifer, it is lovely to hear our team were friendly and helpful during your stay. We look forward to welcoming you back on your next trip away.

6/10 – Grei

Charles Gregory

Likte: Personale og service
Likte ikke: Renhold
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 22. apr. 2024
Thank you Charles

8/10 – Bra

Michael Edward

Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 10. mai 2024
Thank you Michael

10/10 – Utmerket

Mohammed

Bodde her 4 netter i april 2024
Svar fra Adelle Livett General Manager den 10. mai 2024
Thank you very much Mohammed

8/10 – Bra

kaylene

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
quiet, comfortable, shuttle bus to airport. No hassle stay
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you kaylene for choosing to stay at the Heartland Hotel Auckland Airport.

8/10 – Bra

Li

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
booking this hotel for next early morning flight, shuttle service is good.
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you very much Li

8/10 – Bra

JUNE

Likte: Personale og service
The hotel is dated but close to the airport with free parking.
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Dear June have you heard we have a refurbishment programme well underway with new carpet for both the corridors and rooms. Along with other exciting updates. Hope you will stay again so we can share these with you.

10/10 – Utmerket

Justin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall, great stay. Staff was great and were able to get us into a room earlier than expected following an unexpected flight change. Great for a stay near the airport. About $50 NZD ride share fare to downtown Auckland though. Overall, still a great stay.
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you very much Justin for sharing your recent experience.

10/10 – Utmerket

Jeannette

Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 3. mai 2024
Thank you very much Jeannette

10/10 – Utmerket

Leerae Jane

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
Great property, complimentary shuttle to and from airport spacious room at very affordable. Would stay again.
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you Leerae for sharing your recent experience. The team and I look forward to welcoming you back on your next trip away.

8/10 – Bra

keith

Reiste med familie
Updating facility should be nicer in few months. Our floor wasn’t bad. Dinner was nice breakfast buffet was poor too cold.
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you very much Keith for your review and I have taken the time to share your comments with our chef to address.

2/10 – Forferdelig

Tricia

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Outdated and OLD! This hotel needs a refresh ASAP. The pictures do not match the reality. The pool and spa are in DIRECTLY in front I’ll of the hotel entrance - in the center of the traffic circle where vans and cars pull up to drop off guests. Very disappointed. The staff is very friendly and the room was clean. That was a big plus!
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Dear Tricia, The hotel is currently undergoing a refurbishment programme and to date we are nearly halfway through our rooms and new carpet installation. The pool and spa are directly in front of the main entrance but positioned well for all day sun. Take you the opportunity and go inside the pool area as you feel like you are still on holiday and miss the fact you are close to the front entrance of the hotel. Thank you for taking the time and making mention of our friendly staff and cleanliness standards of the rooms.

10/10 – Utmerket

Beatrice

Likte: Renhold, personale og service og fasiliteter
Excellent transport service to airport for our early 6AM flight
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you Beatrice for taking advantage of our complimentary shuttle service.

10/10 – Utmerket

PAUL

Likte: Renhold og personale og service
The evening staff were welcoming, friendly, and helpful. TJ from the kitchen and espresso bar was so helpful and really made me feel the heart in heartland. There were a couple of things could be improved. The outdoor hot tub was lukewarm, though the bathtub in the room could also be used as a hot tub as it had jet spray functions (I didn't try it). In the morning I had a surprise as someone had charged some meals to my room. The receptionist seemed new to the job and not very skilled in customer service in English. He did promise me they would not charge my card but said he had to wait for other morning staff to try to track down who charged expenses onto my room. What I think the hotel should do is how other hotels I have stayed in do which is to get a signature fir receipt of each chargeable service and then they can easily recognize the duscrepancy if someone has charged something to the wrong room.
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you very much for taking this opportunity and mentioning one of our stars TJ. Your feedback has also given some areas our team can improve especially with incorrect posting to guest rooms. I have shared your feedback with our team to address with their teams and introduce some changes. Thank you for taking the time and bringing this to my attention.

8/10 – Bra

Neil

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Was ok for the airport area but buffet breakfast was alittle disappointing for the money
Bodde her 3 netter i mars 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Dear Neil if you have the time I would be interested to hear how we can improve our breakfast selection and improve our value for money. Please feel free to drop me a line anytime.

10/10 – Utmerket

Timothy og Waikanae

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good parking, and near airport for rental car drop off the next day.
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you Timothy for sharing your recent experience.

8/10 – Bra

Shane og Hamilton

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice and quiet and close to airport. Parking available as well as airport shuttle if required.
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you very much Shane for your review.

10/10 – Utmerket

kelly

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was clean and quiet. Vending machines, restaurant and smoking area on site so you didn’t have to leave if you didn’t want to. I went to a nearby restaurant, 30 minute stroll in the glorious sunshine. Shops available at this location.
Bodde her 1 natt i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you Kelly for sharing your recent experience of the Hotel. We appreciate your valuable feedback.

10/10 – Utmerket

Tana

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location
Bodde her 2 netter i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you very much for your 5 stars.

10/10 – Utmerket

JOANNE og Redmond

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Free shuttle from airport was quick and efficient. Property was clean and tidy. Rooms are quite spacious. Restaurant on site was surprisingly good, and even had a couple Vegan options, which made us very happy.
Bodde her 1 natt i mars 2024
Svar fra Adelle Livett General Manager den 3. apr. 2024
Thank you Joanne for sharing your sharing your recent guest experience and it is pleasing to hear the team were able to cater to your Vegan needs.

8/10 – Bra

Angela

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
The room we were in lots of traffic noise & bed was very very firm.. everything else was good
Bodde her 1 natt i mars 2024
Svar fra Adelle Livett General Manager den 1. apr. 2024
Thank you Angela for your review. On your next booking, please let the team know you need a quiet room and we try an allocate before your arrival.

8/10 – Bra

Jess

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great spot to stay for access to the airport. Staff friendly and helpful. Dining on site. Room comfortable and modern.
Bodde her 1 natt i mars 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you very much Jess. It is lovely to hear our newly refurbished rooms were greatly received.

10/10 – Utmerket

Catherine og Dundee

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were friendly, helpful and welcoming.
Bodde her 1 natt i mars 2024
Svar fra Adelle Livett General Manager den 27. mars 2024
Thank you very much Catherine for taking the time and recognising our team.

8/10 – Bra

Treena

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Late night shuttle pick up was great, the on going work at the airport made getting to the pick up difficult but the driver was extremely patient and friendly.
Bodde her 1 natt i mars 2024
Svar fra Adelle Livett General Manager den 27. mars 2024
Thank you Treena for your comments. It is very challenging at times for our drivers at the airport as they carry out their upgrades. We appreciate your patience.

2/10 – Forferdelig

Andy

Bodde her 1 natt i mars 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Dear Andy I would love to hear more. Please feel free to make contact to discuss anytime.

10/10 – Utmerket

Karen

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A very pleasant place to stay! Good rooms, a great bar area and restaurant! A great shuttle service to the Airport! Will definitely stay there again!
Bodde her 1 natt i mars 2024
Svar fra Adelle Livett General Manager den 27. mars 2024
Thank you Karen. The team and I look forward to welcoming you back on your next stay away.

10/10 – Utmerket

Karen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I chose this hotel for its proximity to the airport. The room was clean and comfortable and the shuttle to the airport was convenient.
Bodde her 2 netter i februar 2024
Svar fra Adelle Livett General Manager den 27. mars 2024
Thank you very much Karen for choosing to stay at the Heartland Hotel Auckland Airport.

10/10 – Utmerket

Inga

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to overnight when flying in and out of Auckland . Shuttle pickup was perfect and much appreciated. Very quiet and a safe area where we were comfortable walking around and even doing a bit of shopping
Bodde her 1 natt i mars 2024
Svar fra Adelle Livett General Manager den 27. mars 2024
Thank you Inga for sharing your recent experience.

10/10 – Utmerket

Melissa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Could not ask for more. Excellent customer service. Everyone was friendly and helpful beyond belief! Very convenient location and services. Highly recommend.
Bodde her 1 natt i mars 2024
Svar fra Adelle Livett General Manager den 21. mars 2024
Thank you Melissa for your high recommendation. The team and I appreciate your feedback and look forward to welcoming you back on your next trip away.

8/10 – Bra

Lisa

Bodde her 1 natt i mars 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you Lisa for your four stars.

10/10 – Utmerket

Karen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were first put in a room by the busy road which was a little noisy but they were happy to move us which we really appreciated👍
Bodde her 1 natt i mars 2024
Svar fra Adelle Livett General Manager den 27. mars 2024
It is lovely to hear our team were able to accommodate your room move to one more suited to your needs.

10/10 – Utmerket

DAVID

Bodde her 1 natt i februar 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you very much David for the five stars.

10/10 – Utmerket

Evan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Always a quiet place to stay and not too far from the airport
Bodde her 1 natt i mars 2024
Svar fra Adelle Livett General Manager den 21. mars 2024
Thank you Evan for your continued support.

10/10 – Utmerket

Subramanian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient location, frequent airport shuttle, nice breakfast spread, spacious room
Bodde her 1 natt i mars 2024
Svar fra Adelle Livett General Manager den 21. mars 2024
Good morning Subramanian, thank you for providing feedback on your recent stay.