We want our guests to have the best stay possible where every area of the hotel is clean and spacious, and all services are on-time and of the highest quality. A clean room that has been prepared for our guests is basic for a good stay. I apologize sincerely again as I did when we met and again in a follow up call. Please know this is an isolated incident. The Hilton Honors points were issued. I will follow up with Hilton as to why the points doesn't reflect on your account. Again – I offer my apologies and hope that you will reconsider a return visit.