Terrasse/patio

Anmeldelser av Hotel Casa Rustica

2.5 out of 5
Hotel Casa Rustica
6th Ave Norte 8, Antigua Guatemala, Sacatepequez

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 107 av totalt 253 anmeldelser." "
Rangering på 8 − Bra. 86 av totalt 253 anmeldelser." "
Rangering på 6 − Grei. 37 av totalt 253 anmeldelser." "
Rangering på 4 − Dårlig. 13 av totalt 253 anmeldelser." "
Rangering på 2 − Forferdelig. 10 av totalt 253 anmeldelser." "

8,8/10

Renhold

8,6/10

Personale og service

8,6/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Verifisert reisende

Likte: Renhold
Et fint hotell for backpackers
Vi bodde her et par netter og synes det var et okay hotell. Det ligger godt plassert i Antigua. Vi følte det var trygt.

8/10 – Bra

Martin

Bodde her 2 netter i april 2024
Svar fra Customer service den 6. mai 2024
Agradecemos el tiempo tomado en calificarnos¡Esperamos que pueda visitarnos nuevamente!Saludos,

10/10 – Utmerket

EvaLuna

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Such a great stay! Really good central location.
Bodde her 1 natt i april 2024
Svar fra Customer service den 6. mai 2024
Thank you for your feedback!we aprecciate your coments, We hope you can visit again!Regards,

6/10 – Grei

Krista

Reiste med partner
Likte: Personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Great night sleep, very quiet. Staff were helpful. There’s a couple rooftop terraces, unfortunately there’s no cushions on many chairs and they are not well maintained, with a little effort these would be lovely areas with beautiful views.
Bodde her 2 netter i april 2024
Svar fra Customer service den 29. apr. 2024
Thank you for your feedback!This helps us to improve our service. We hope you can visit again!Regards,

10/10 – Utmerket

Cynthia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome place to stay , super friendly staff. And so close to Antigua Central Park
Bodde her 4 netter i april 2024
Svar fra Customer service den 29. apr. 2024
Thank you for your feedback!It was a pleasure to have you here..Thank you for your comments, this helps us to improve our service. We hope you can visit again!Regards,

10/10 – Utmerket

James

Reiste med en gruppe
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Nice
Bodde her 3 netter i april 2024
Svar fra Customer service den 25. apr. 2024
Thanks for the visit we hope to see you soon.

10/10 – Utmerket

Adam

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic value for money. We stayed on the 3rd floor room which was incredibly hot. The ceiling fan could use an update or have an extra couple of fans. The view from the rooftop patio was amazing. Could do with an update aswell and make it more inviting to chill and relax up there. The night receptionist was amazing, very friendly and accomodating. All in all a very pleasant stay. If you are wanting luxury then seek other options. Would visit and stay again for sure. Thank you. The dogs are all friendly too :)
Bodde her 6 netter i april 2024
Svar fra Customer service den 22. apr. 2024
Hello Adam , thank you four your suggestions,we hope to see you soon,Regards,

10/10 – Utmerket

CeCe

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff was wonderful and even helped my when I had a situation with my tour. It’s a quaint and affordable place to stay. I will return.
Bodde her 2 netter i april 2024
Svar fra Customer service den 22. apr. 2024
Thank you for your feedback!Was a pleasure to serve you, the dogs enjoyed the treats!See you soon!Regards,

8/10 – Bra

Maria Teresa

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Todo muy lindo.
Bodde her 2 netter i april 2024
Svar fra Customer service den 19. apr. 2024
¡Gracias por tus comentarios!¡Esperamos que puedas visitarnos nuevamente!Saludos,

10/10 – Utmerket

brenda og vineland

Wet clean, staff is very helpful . Dogs are adorable,!
Bodde her 1 natt i april 2024
Svar fra Customer service den 13. apr. 2024
Thank you for your feedback!We are glad you enjoyed your stay with us, its a pleasure to serve you, hope to see you soon,Regards,

10/10 – Utmerket

Hector

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great
Bodde her 2 netter i april 2024
Svar fra Customer service den 13. apr. 2024
¡Gracias por tus comentarios!Esto nos ayuda a mejorar nuestro servicio.¡Esperamos que puedas visitarnos nuevamente!Saludos,

10/10 – Utmerket

salvador

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Restroom was not inside the room. And has no parking lot.
Bodde her 1 natt i april 2024
Svar fra Customer service den 9. apr. 2024
Gracias por tus comentarios!La habitación cuenta con baño externo exclusivo de la habitación, tenemos varias habitaciones con baño dentro de la habitación, ofrecemos varias opciones cercanas de parqueo.¡Esperamos que puedas visitarnos nuevamente!Saludos

10/10 – Utmerket

Paola isabel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer service den 9. apr. 2024
¡Gracias por tus comentarios! Fue un gusto haberles servido.¡Esperamos que puedas visitarnos nuevamente!Saludos,

6/10 – Grei

Gabriel

Likte: Personale og service
Bodde her 6 netter i mars 2024
Svar fra Customer service den 1. apr. 2024
Hola Gabriel,Apreciamos el tiempo que ha tomado para valorarnos,sus comentarios, nos ayuda a mejorar nuestro servicio.¡Esperamos que puedas visitarnos nuevamente!Saludos,

8/10 – Bra

Dina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I liked the view from the upstairs terrace ,
Bodde her 1 natt i mars 2024
Svar fra Customer service den 24. mars 2024
Thank you for your feedback!Your comments, helps us to improve our service. We hope you can visit again!Regards,

10/10 – Utmerket

Jhennelle

Bodde her 7 netter i mars 2024
Svar fra Customer service den 13. apr. 2024
Thank you for your feedback! your comments, this helps us to improve our service. We hope you can visit again!Regards,

10/10 – Utmerket

Regina

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a shared bathroom, but it was always very clean and nice! Highly recommended!
Bodde her 5 netter i mars 2024
Svar fra Customer service den 19. mars 2024
Thank you for your feedback!Thank you for your comments, this helps us to improve our service. We hope you can visit again!Regards,

10/10 – Utmerket

santos

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice an clean
Bodde her 2 netter i mars 2024
Svar fra Customer service den 19. mars 2024
Thank you for your feedback!It was a pleasure to serve you and your family,We hope you can visit again!Regards,

10/10 – Utmerket

Nancy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nos encantó
Bodde her 3 netter i mars 2024
Svar fra Customer service den 11. mars 2024
Hola Nancy, agradecemos mucho su comentario, estamos satisfechos que hayan tenido una estancia agradable, esperamos poder volverle a servir pronto.

10/10 – Utmerket

Christine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra Customer service den 10. mars 2024
Thank you for your feedback!We are happy you had nice stay with us.Thank you for your comments, this helps us to improve our service. We hope you can visit again!Regards,

6/10 – Grei

Mabel

Reiste med familie
because construction next door it was noisy..
Bodde her 2 netter i februar 2024
Svar fra Customer service den 3. mars 2024
¡Gracias por tus comentarios!Lamentamos la incomodidad causada por la construcción de la vecindad, hemos tomado medidas para minimizar el ruido.

10/10 – Utmerket

yadira og heredia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Estuvo bien todo
Bodde her 2 netter i februar 2024
Svar fra Customer service den 26. feb. 2024
Gracias por su comentario, nos esforzamos por brindar lo mejor a nuestros huéspedes, esperamos vuelva pronto, Saludos.

6/10 – Grei

EVA

I enjoyed the courtyard and rooftop terrace. There was a language barrier with the front desk so I'm not sure how much of the negative aspects were because of that or they just weren't very accommodating. The attitude was that you were bothering them if you asked a question. I had to change rooms while I was there which was a fiasco.
Bodde her 3 netter i januar 2024
Svar fra Customer service den 11. mars 2024
Thank you for your feedback!We are sorry about the communication issue, measures were taken so this doesnt happen again.Thank you for your comments, this helps us to improve our service. We hope you can visit again!Regards,

8/10 – Bra

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Handy and friendly place. Might stay again, if available, on my return to Antigua in a weeks' time.
Bodde her 2 netter i februar 2024
Svar fra Customer service den 10. feb. 2024
Thank you for your feedback!We hope you can visit again!Regards,

8/10 – Bra

jukka

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, safe
Bodde her 2 netter i februar 2024
Svar fra Customer service den 10. feb. 2024
Hello Jukka Thank you for your feedback!

10/10 – Utmerket

Sebastien

Bodde her 1 natt i januar 2024
Svar fra Customer service den 10. feb. 2024
Hello Sebastien, Thank you for your feedback!

2/10 – Forferdelig

Amir

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
rooms dirty, unclean, very noisy, very cold at night. Bed very uncomfortable
Svar fra Customer service den 11. feb. 2024
Hello Amir, thank you for your feed back, we have cleaninig service to each room every day unless the guest doesnt want to, the common areas are continuosly cleaned, our quite time starts at 10pm until 7am, we offer extra bed sheets, Thank you again for your comments this help us to improve.

2/10 – Forferdelig

Maria Jose

Reiste med en gruppe
Likte ikke: Fasiliteter
I had seen the parking was off site, so I wrote beforehand asking the address to see how far away it was, the hotel replied saying it was a 5 minute walk 2 blocks away, which sounded reasonable. When we arrived they provided another address which was a 20 minute drive away and not walkable at all. Staff was completely unhelpful and unfriendly, do not recommend staying here if you have a car, there are much better options in Antigua. Beds and pillows were uncomfortable, every amenity they offer is off site.
Bodde her 1 natt i februar 2024
Svar fra Customer service den 6. feb. 2024
Hello Maria Jose, Thank you for your comments, this helps us to improve our service, we are sorry about the confusion, we offer the parking 15 minutes away as first option, we offer transportation from the parking lot to our hotel for free, as second option there is the parking lot 2 blocks away. Well refresh all the information the staff gives to our customers.

10/10 – Utmerket

Martin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, super organised staff, extremely practical areas, kitchen, laundry, place is cosy and clean. :) I love it!
Bodde her 1 natt i januar 2024
Svar fra Recepción. den 31. jan. 2024
We are glad to know that you received a good service for our staff. We offer different types of room in a next time, so you can enjoy a better room. So, thanks for your comments this helps us to improve our service. Regards,

6/10 – Grei

Destiny

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Recepción. den 22. jan. 2024
Buena tarde, Gracias por su comentario. Fue un gusto tenerlo por acá.Esperamos verlo pronto.Gracias.

8/10 – Bra

Delmy

Bodde her 1 natt i januar 2024
Svar fra Recepción. den 22. jan. 2024
Buenos días, Fue un gusto tenerlos hospedados acá en Casa Rustica.Esperamos que muy pronto tengamos el gusto de tenerla nuevamente en nuestro hotel.

10/10 – Utmerket

Eduardo

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Recepción. den 15. jan. 2024
Dear Mr. Eduardo,It was a pleasure that stay in Hotel Casa Rústica.We hope to hear from you soon.Best regards,

10/10 – Utmerket

Danilo

Reiste med familie
Likte: Renhold og personale og service
Excellent value
We enjoyed staying in this centrally located hotel. The rooms were very clean and the staff were super nice and responsive.
Bodde her 3 netter i januar 2024
Svar fra Recepción. den 15. jan. 2024
Dear Mr. Danilo, It was a pleasure that stay with us. We hope to hear from you soon.Best regards!!

10/10 – Utmerket

Sara

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Superb location!
My daughter and I stayed for 6 nights and we had a wonderful stay. Location is great! Close to everything!! Staff were kind and attentive, except for the guy who worked night shift who spoke no English but no big deal. Yes, the rooms are small but all we did was sleep at night so, again, no big deal. I would come here again any time.
Bodde her 6 netter i januar 2024
Svar fra Recepción. den 15. jan. 2024
Dear Sara, It was a pleasure for us that you stay in Hotel Casa Rustica. We hope to see again.Best Regards!!!

10/10 – Utmerket

Louis

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
what I like most was the customer care
Bodde her 8 netter i januar 2024
Svar fra Recepción. den 15. jan. 2024
Dear Mr. Louis,It was a pleasure that you stay in Hotel Casa Rustica. We hope to see you soon.Best regards,

8/10 – Bra

Lazaro

Bodde her 1 natt i januar 2024
Svar fra Customer service den 30. jan. 2024
Buenas tardes, muchas gracias por sus feedback. Estamos a la orden.

10/10 – Utmerket

EDGAR

Likte: Renhold og personale og service
Bodde her 1 natt i januar 2024
Svar fra Recepción. den 15. jan. 2024
Dear Mr. Edgar,It was a pleasure that you stay in hotel Casa Rustica. We hope to hear from you soon.Best regards,

8/10 – Bra

Alexandre

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2023
Svar fra Recepción. den 26. des. 2023
Fue un gusto atenderle . Esperamos tenerlos por acá muy pronto.

10/10 – Utmerket

Horacio

Bodde her 7 netter i desember 2023
Svar fra Recepción. den 26. des. 2023
Buen día, fue un gusto tenerlo hospedado con nosotros. Esperamos verlos pronto.

4/10 – Dårlig

Areli

Reiste med familie
Likte: Fasiliteter
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Las instalaciones no son como las ponen en las fotos. Algunas habitaciones no tienen baño propio, además son frías y oscuras. Lo único bueno son los perritos que adoptan que son muy tranquilos.
Bodde her 3 netter i november 2023
Svar fra Recepción den 26. des. 2023
Gracias por su comentario. Trabajaremos en sus opiniones. Esperamos verlo nuevamente.

10/10 – Utmerket

merlyn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
it was ok but the most important for me they love animals i love the dogs they have it
Bodde her 2 netter i november 2023
Svar fra Recepción. den 26. des. 2023
Dear Merlyn,Thank you for your comments. It was a pleasure that you stay with us.We hope to see you again.

4/10 – Dårlig

Reina

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Customer Service den 14. nov. 2023
Hola Reina, gracias por tomarse el tiempo para dar su opinión, nos podría indicar el motivo de su puntuación para poder aplicar los correctivos correspondientes.

8/10 – Bra

Jonathan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was good place to stay
Bodde her 3 netter i oktober 2023
Svar fra Customer service den 29. okt. 2023
Le agradecemos mucho la informacion proporcionada y nos complace que haya elegido visitarnos y poder pasar una agradable estadia. Esperamos vuelva pronto.

10/10 – Utmerket

Gary

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We came back a second time because we enjoyed it so much. A central, quiet and clean hotel.
Bodde her 2 netter i oktober 2023
Svar fra Customer service den 29. okt. 2023
Your comment is pleasant to us, we appreciate the trust placed in our beautiful hotel, it will always be a pleasure to serve you.

10/10 – Utmerket

David og Chino

Bodde her 2 netter i september 2023
Svar fra Customer service den 29. okt. 2023
You are always welcome, we hope to see you soon.

10/10 – Utmerket

Yadir

Likte: Personale og service og overnattingsstedets bygg og tilstand
Todo muy bien, buenísima atención.
Bodde her 1 natt i september 2023
Svar fra Customer Service den 24. sep. 2023
Muchisimas gracias por sus comentarios son muy valiosos para nosotros, y nos complace saber que esta pasando una estadia placentera en nuestro hotel. Es un placer servirle.

10/10 – Utmerket

ALONSO

Bodde her 4 netter i september 2023
Svar fra Customer service den 17. okt. 2023
Agradecemos la visita a nuestra bella Antigua Guatemala, y ha sido un placer poder servirle y deseamos que vuelva pronto.

6/10 – Grei

Osbin

Likte: Personale og service
Todo muy bien, solo que las toallas estaban en malas condiciones (desgastadas)
Bodde her 1 natt i september 2023
Svar fra Customer service den 7. sep. 2023
Agradecemos sus comentarios, ya que son muy valiosos para nosotros, nos complace que su estadía haya sido grata en Antigua Guatemala. Esperamos verle pronto.

10/10 – Utmerket

Brendan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel Casa Rustic was fantastic! Close to everything we were looking for and had everything we could need. The staff were very helpful and friendly, and the 3 rescue dogs that live at the property were super friendly and always a pleasure to see on our return or departure from the hotel. If staying at Antigua we would absolutely go back to this hotel
Bodde her 4 netter i august 2023
Svar fra Customer Service den 26. aug. 2023
We are pleased that you had a fantastic stay at Hotel Casa Rustica, we hope you return soon and it has been a pleasure to serve you, at the same time we appreciate these comments as they are very valuable to us.

8/10 – Bra

Edgar Rolando

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juli 2023
Svar fra Customer service den 30. juli 2023
Ha sido un placer poder servirle, nos complace que nos haya preferido, y todo cometario es de gran importacia para nosotros.