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Anmeldelser av Swandor Hotels & Resort Topkapi Palace - All Inclusive

5 out of 5
Swandor Hotels & Resort Topkapi Palace - All Inclusive
Kundu Aksu, Lara, Antalya, Antalya

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 516 av totalt 940 anmeldelser." "
Rangering på 8 − Bra. 220 av totalt 940 anmeldelser." "
Rangering på 6 − Grei. 109 av totalt 940 anmeldelser." "
Rangering på 4 − Dårlig. 40 av totalt 940 anmeldelser." "
Rangering på 2 − Forferdelig. 55 av totalt 940 anmeldelser." "

8,8/10

Renhold

8,4/10

Personale og service

8,6/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Aidin

Bodde her 4 netter i september 2023
Svar fra Swandor Topkapı Palace Management den 29. sep. 2023
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 – Utmerket

Quan

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Innsjekket var veldig dårlig
Totalt sett bra hotel for familie med små barn. Men innsjekket kunne vært mye bedre, denne gangen var veldig dårlig.
Bodde her 8 netter i juni 2023
Svar fra Swandor Topkapı Palace Management den 9. juli 2023
Dear Guest,First of all, we would like to thank you on behalf of Swandor Hotels & Resort Topkapi Palace family for your comments.Thank you very much for taking the time to share your experiences with us and other holiday lovers. These nice notifications from you motivate us to do better works.Our aim is to make every guest staying in our hotel feel the difference of Swandor Hotels and to leave our hotel with good memories.Dear guests, we are sorry for the problem you experienced during check-in.We will always be happy to welcome you again in our hotels!Kind regardsSwandor Topkapi Palace Management

6/10 – Grei

sirat

Bodde her 1 natt i august 2022
Svar fra GUEST RELATİONS DEPARTMENT den 8. aug. 2022
Dear Guest, First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts. Best Regards, Swandor Topkapı Palace Management

10/10 – Utmerket

Burak

Bodde her 1 natt i juli 2022
Svar fra Swandor Topkapı Palace Management den 31. juli 2022
Dear Guest, First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts. Best Regards, Swandor Topkapı Palace Management

8/10 – Bra

Rita

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Try it ❤️
Great place. Family friendly. A bit noisy at night. Good food, but little variation throughout our 20 days stay. Extensive dessert buffet.
Bodde her 19 netter i april 2022
Svar fra Guest Relations den 1. mai 2022
Dear Guest, Thank you for sharing your thoughts about your stay with us. Feedback from our guests helps us to serve you better by contributing to the development of our hotel. In this sense, every feedback is a clue and a source of inspiration for us. We are very happy to learn that you were satisfied with the services of our hotel, we hope to have the opportunity to welcome you again in the near future. Best Regards, Swandor Topkapı Palace Management

10/10 – Utmerket

rachida

Likte: Personale og service
Bodde her 2 netter i april 2022
Svar fra Guest Relations den 18. apr. 2022
Dear Guest, Thank you for sharing your thoughts about your stay with us. Feedback from our guests helps us to serve you better by contributing to the development of our hotel. In this sense, every feedback is a clue and a source of inspiration for us. We are very happy to learn that you were satisfied with the services of our hotel, we hope to have the opportunity to welcome you again in the near future. Best Regards,

8/10 – Bra

Human og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
valuta for pengene
Vi besøkte dette hotellet for 2. gang og vi var like fornøyd som første gang. Kort avstand til flyplassen, egen strand, mange aktiviteter, god mat, god service og muligheten til å benytte nabo-hotellets fasiliteter er noen av de mange grunner til at vi vendte tilbake dit. Vi har allerede besøkt et 3. besøk i 2016. Ja mange russere og briter, men vi dro ikke dit for å bli kjent med andre skandinavere.
Svar fra World of Wonders Hotels den 7. nov. 2015
Dear Mrs. Human , I would like to thank you for all your comments which are motivated us. It would be nice if I could answer this in Norvegian. As I understand from your reputation you had nice holiday with us. The pleasure will be all ours to welcome you to our WOW Kremlin Palace Hotel again. Elif Körük Customer Relations Manager WOW Resort Hotels

8/10 – Bra

Verifisert reisende

Likte: Renhold og overnattingsstedets bygg og tilstand
Helt greit
Pros: Gode fasiliteter ift. spisesteder (for eks. 3-4 steder man kan spise lunsj). Morsomme badesklier for barn. Middagen er god, ønsker man noe annerledes enn bufe mat, kan man reservere bord på et av de andre "spesial restaurentene" for 5€ pr. pers. Flinke animasjonsfolk. God kapasitet på solsenger, men vi var der i oktober. Cons: Noe gammelt/slitent hotellrom til tross for at housekeeping var veldig flinke og hyggelig. Dårlig frokost, osten var for eks. svært mistenkelig lite ostaktig. Lite hyggelig og servicevennlig resepsjon. Ps. bassengkantene var veldig glatte og man kunne lett skli og slå seg. Et helt greit All Inclusive hotell for de som ønsker en rolig ferie og ikke har behov for altfor mye.
Svar fra WOW Resort Hotels den 13. juni 2015
Dear Guest, first of all I would like to apologize for responding you in English, but unfrotunatley I cannot speak the norwegian language. Thank you very much for the time you spend in this detailed report about you Holiday in WOW Topkapi Palace.   You have positive and negative mentions, and please be sure that we will consider all your comments carefully and will discuss with the individual department managers. The opinion of our guests is very important to us and helps us in our continuous improvement process. We looking forward to welcoming you again in our Resort and wish you all the best. Best Regards Rebekka Brehm Customer Relations Manager World of Wonders Resort Hotels

10/10 – Utmerket

Stein Are og Skedsmokorset in Norway

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kort innom!
Var innom hotellet i et døgn, i påvente av et 5 dagers opphold med Eqology på nabohotellet Mardan Palace. Vi er SUPER fornøyde. Halve døgnprisen av MP men ikke halvparten av hva du får for pengene! Kun et lite minus faktisk. Litt mange russere der, og få skandinaver. Språkbarrierer antakelig... Men hotellet!? HELT kångee! :-)
Svar fra WOW Resort Hotels den 13. juni 2015
Dear Guest, first of all I would like to apologize for responding you in english bun unfortunately I cannot speak the norwegian language. Thank your for taking the time to write a review about our hotel and for your great rating.   It is a pleasure to read that you had a great time with us. We really hope to see you back in World of Wonder Resort Hotels next year in order to spend a further lovely holiday. Best Regards Rebekka Brehm Customer Relations Manager World of Wonders Resort Hotels

6/10 – Grei

Tony og Oslo

Likte ikke: Renhold, personale og service og romkomfort
Sure service-personal
Service personal var veldig sure. Det var verst på hovedrestauranen og lobby. I hovedresturanen du kan bli kjört ned av personale med traller hvis du er litt uforsiktig. Jeg opplevde i felere tilfeller at personale kjefter på gjestene. . Sofa , gardiner og vinduer på rommet var skitne . Vi spurte om å få en ren sofa men vi fikk beskjed om at det var helt umulig å få den.
Svar fra WOW Resort Hotels den 13. juni 2015
Dear Tony, first of all I would like to apologize for responding you in english, but unfortunately I cannot speak the norwegian language. we can not understand how you could get such a bad impression of our employees. We attach great importance to the friendliness and helpfulness of our staff. Please be sure that we will consider your comments carefully and will take the necessary measures. We hope in spite of everything, that we will have the pleasure to welcome you again in our Resort and we wish you all the best. Best Regards Rebekka Brehm Customer Relations Manager World of Wonders Resort Hotels

4/10 – Dårlig

Robert og Oslo

Likte ikke: Personale og service
Dårlig service
Sure service-personal, spesielt på resepsjonen og hoved- restauranten. Sofa , gardiner og vinduer på rommet var skitne . Vi spurte om å få en ren sofa men vi fikk beskjed om at det var helt umulig å få den, selv om vi skulle oppholde oss der i 3 uker. Daglig problem med å få nökkelkortet fungere på döra. Vil aldri dra tilbake ditt.
Svar fra WOW Resort Hotels den 13. juni 2015
Dear Mr. Robert, first of all I would like to apologize for responding you in english but unfotunately I cannot speak norwegian. We truly regret that your stay in our resort has not met your expectations. We shared your comments already with our Management Team. Please be assured that our Management Team will carefully examine your feedback in order to improve us in our Weaknesses for the future. Best Regards Rebekka Brehm Customer Relations Manager World of Wonders Resort Hotels

8/10 – Bra

Hilde og Norge

Likte: Renhold, personale og service og romkomfort
Bra beliggenhet, kort vei fra Antalya flyplass.
Kommer for å trene og restituere. Mitt 3. opphold ved hotellet, det første uten barn. Nå i november måned trente jeg utelukkende på stranden og styrketrening på rommet. Den som heller liker å trene med ulike vekter får fritt gjøre dette i et innholdsrikt helsestudio. Sommertid er det mulig å trene og mosjonere sammen med andre av hotellets gjester i ulike idretter som bl.a fotball (ta med fotballsko), sandvolleyball, vannpolo, bueskyting, dart, aerobic, bordtennis og tennis. Hotellet har et innholdsrikt badeland, og man få også fritt benytte seg av nabohotellets badeland, restauranter og aktivitetstilbud. Barn og voksne har mulighet til å få gratis innføring i dykking. Dette foregår i begge hotellenes største basseng. Barna mine (8 og 11 år) vil ikke reise andre steder i sommerferiene enn til Topkapi Palace Hotel, og de ønsker å bo der lenger for hvert år. De finner alltid mat de liker ved måltidenes rikholdige buffeter og venner fra mange forskjellige land. Faktisk veldig bra kvalitet på kveldsunderholdningene og det er Tyrkisk aften hver fredag. Veldig positivt med bare 25 minutters reise fra flyplassen til hotellet.
Svar fra WOW Resort Hotels den 20. juni 2015
Dear Mrs. Hilde, first of all I would like to apologize for responding you in english but unfortunately I cannot speak the norwegian language. Thank you very much for taking the time and sharing some details of your holiday with the Expedia Community. We are so happy to see that you have had already the third time a great holiday with us and hope that we can welcome you back very soon for your fourth time. Many greetings to you and your loved ones. Rebekka Brehm Customer Relations Manager World of Wonders Resort Hotels

8/10 – Bra

Marzena Porzezynska-

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed 4 nights at Swandor Hotel & Resort Topkapi Pałace. We enjoyed our vacation there but we were little bit disappointed that in la carte restaurants there is additional charge for dining options. In all inclusive resort everything suppose to be included in the price and quests need to know about it. We like night shows & live music very much, so entertaining was amused. The most memorable experience in dining area was dinner in Kebab House( Hürrem Restaurant) where dining service was really good. We love Turkish hospitality and especially Ruken ( waitress)& Mazhar ( waiter) were the most likable people in entire resort. They were always smiling and greeting us with outgoing personality. Overall, we had a pleasant holiday with my husband. It is a welcoming family resort with narrow access to private beach area.
Bodde her 5 netter i mai 2024
Svar fra Swandor Topkapı Palace Management den 14. mai 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 – Bra

Cornelis

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel en service niet op aan te merken. Is gewoon goed! Alleen waren er gewoon teveel mannelijke gasten van de voetbal toernooi aanwezig die zich iets te afwijzend reageerden op de vrouwen. Vooral als men een beetje teveel drank op hadden werd men te luidruchtig..
Bodde her 11 netter i april 2024
Svar fra Swandor Topkapı Palace Management den 14. mai 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 – Utmerket

Heike

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Sauber, sehr gut, direkter strandzugang, super essen, gutes Programm
Bodde her 3 netter i mai 2024
Svar fra Swandor Topkapı Palace Management den 11. mai 2024
Lieber Gast Zunächst einmal möchten wir uns bei Ihnen bedanken, dass Sie Ihren Urlaub in unserem Hotel verbracht haben und dass Sie uns Ihre wertvolle Meinung mitgeteilt haben, die uns immer dazu anregt, besser zu werden. Wir freuen uns, dass wir mit unseren verschiedenen Einrichtungen und unserem Qualitätsservice zu Ihrem wunderbaren Aufenthalt beigetragen haben. Wir freuen uns darauf, Sie wieder in den Hotels der Swandor-Gruppe begrüßen zu dürfen. Liebe und beste Grüße, Swandor Topkapi Palace Geschäftsführung

10/10 – Utmerket

Simona og Dortmund

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 8 netter i mai 2024
Svar fra Swandor Topkapı Palace Management den 13. mai 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 – Grei

Sana

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og fasiliteter
The resort is fairly average, it is a decent size but could do with more of its staff speaking English. The taxi ordering is a bit farcical. Restaurants are decent but could do with being open longer. We had a medical emergency, someone turned up around 20 min's after; was ridiculous. We did receive some positive experiences from members of staff, so it wasn't all dire. We asked for our rooms to be close together, and had to change rooms on the second day; due to the hotel not actioning our previous request - sigh. However, for an average stay would recommend this resort; would give it a 6 out of 10.
Bodde her 5 netter i mai 2024
Svar fra Swandor Topkapı Palace Management den 13. mai 2024
Dear Guests Thank you for taking the time to share your experience at Swandor Hotels & Resorts - Topkapı Palace. We are thrilled to hear that you thoroughly enjoyed our spacious resort, the variety of pools and bars and our well-organised entertainment programmes. We are also delighted that our friendly and attentive staff and the variety of food at our buffet and beach café contributed positively to your stay.Regarding your feedback about the taxi service, we would like to clarify that these facilities are independently operated and not under our management. However, we are very sorry for any inconvenience this may have caused you and your feedback is important to us. We will pass your comments on to the relevant service providers and encourage them to ensure that their prices are fair and transparent.Thank you once again for your valuable feedback. We hope to welcome you back in the future for a smoother experience.Yours sincerely,Swandor Hotels & Resorts - Topkapı Palace Management

6/10 – Grei

Shabrez

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The resort was a decent size, fairly clean and had a nice atmosphere. However, the amount of staff that were unable to speak English was shocking, also not all staff were courteous and we had a medical emergency - but the response time was unacceptable.
Svar fra Swandor Topkapı Palace Management den 9. mai 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 – Grei

Nazyah

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Wish I could say better things - I had to ask for an iron & board 3 times, asked for a alcohol free drink he put alcohol in it - lucky I always observe & he was really dismissive about it when I said no alcohol as if I’m a inconvenience! Some staff are just rude and entitled they really ruin it for the hardworking ones - made me pay for a glass that broke in the room when they admitted it wasn’t my fault (£90) They really need to work on their customer service in Turkey in general. Overall my little boy enjoyed it hence the 3 stars
Bodde her 8 netter i april 2024
Svar fra Swandor Topkapı Palace Management den 7. mai 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 – Utmerket

Maik Uwe

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Alle super
Bodde her 7 netter i april 2024
Svar fra Swandor Topkapı Palace Management den 7. mai 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 – Utmerket

YDANIA og maimi

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
very nice
Bodde her 2 netter i april 2024
Svar fra Swandor Topkapı Palace Management den 6. mai 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 – Grei

Mohammad Abul

Reiste med familie og små barn
It was decent
Bodde her 7 netter i april 2024
Svar fra Swandor Topkapı Palace Management den 7. mai 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 – Utmerket

Mobeena

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My husband and I throughly enjoyed our stay at Swandor. The property was always very clean. The staff were all so nice and helpful. We especially enjoyed the darts session by the entertainment team. It was a beautiful holiday. Thank you
Bodde her 7 netter i april 2024
Svar fra Swandor Topkapı Palace Management den 2. mai 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 – Utmerket

Ibrahim Ethem

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024
Svar fra Swandor Topkapı Palace Yönetimi den 2. mai 2024
Değerli misafirimiz,Öncelikle tarafımıza iletmiş olduğunuz görüşleriniz için Swandor Hotels&Resort Topkapı Palace ailesi adına teşekkür ediyoruz.Zaman ayırarak deneyimlerinizi bizlerle ve diğer tatil severlerle paylaştığınız için çok teşekkür ediyoruz. Sizlerden gelen bu denli güzel bildirimler, bizleri daha güzel işler çıkarmak için motive etmektedir.Amacımız otelimizde konaklayan her bir misafirimizin Swandor Hotels farkını hissetmesi ve otelimizden güzel hatıralarla ayrılmasıdır.Otellerimizde sizleri yeniden ağırlamaktan her zaman memnuniyet duyacağız!SaygılarımızlaSwandor Topkapı Palace Yönetimi

10/10 – Utmerket

Jordan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024
Svar fra Swandor Topkapı Palace Management den 1. mai 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 – Utmerket

KATE

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Other then inconvenient bed and average food - excellent
Bodde her 3 netter i april 2024
Svar fra Swandor Topkapı Palace Management den 30. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 – Bra

Supriya

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I like everything the lady who did my hammam was great ayesha her name is if i am not wrong Just the food sometime feels like served old .
Bodde her 5 netter i april 2024
Svar fra Swandor Topkapı Palace Management den 29. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 – Grei

Karishma

Reiste med familie
Likte: Fasiliteter
Difficult to communicate, lack of customer care, felt unsafe
Bodde her 5 netter i april 2024
Svar fra Swandor Topkapı Palace Management den 25. apr. 2024
Dear Guest,Thank you for your feedback.If you had mentioned in the comment why you gave the score you gave, we could have given you information or satisfaction. We are curious about how you misinformed our guests about our facility in different ways and what you based your rating on. In this context, we would like to state that we do not compromise on the service quality that our guests are accustomed to. All kinds of services that we undertake to provide in our hotel concept continue without any reduction.We would like to take this opportunity to state that if we have the chance to host you again, we will eliminate the misunderstandings we have experienced and the situations and events that you evaluate negatively.Best Regards,Swandor Topkapı Palace Management

6/10 – Grei

Kavita

Reiste med familie og små barn
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
The hotel is great in terms of how clean it is and has lots of different pools. But the food lets this hotel down BIG TIME. If you like eating buffet style food for Breaky, Lunch & Dinner. Same food is served every morning, every lunch & every dinner. Not sure how a hotel can get away with saying they have 5 resturants when they all open at different times. I’ve been on many holidays but this really did let it down for us. Not to mention some the staff cant be bothered to help you. Then there is the odd staff member who are just outstanding. It’s also not located near Lara beach which is good 15mins drive away.
Bodde her 4 netter i april 2024
Svar fra Swandor Topkapı Palace Management den 24. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 – Utmerket

Daniella

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i april 2024
Svar fra Swandor Topkapı Palace Management den 23. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 – Utmerket

Marina

Bodde her 2 netter i april 2024
Svar fra Swandor Topkapı Palace Management den 6. mai 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 – Bra

Nuray

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Es gab keinen Basketballplatz und es wurde auch nicht dabei geholfen mit dem Hotel nebenan, welches einen hatte eine freundliche Absprache zu treffen! Es sind mehrere Anläufe nötig gewesen, um überhaupt unser Anliegen verständlich zu machen. Am Strand waren Bauarbeiten an den Stegen, d.h. diese konnten wir gar nicht begehen. Im März war nur das Hauptrestaurant und die Snack-Bar geöffnet. Das warme Schwimmbecken war durchgängig nutzbar.
Bodde her 7 netter i mars 2024
Svar fra Swandor Topkapı Palace Management den 15. apr. 2024
Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich entschieden haben, Ihren Urlaub in unserem Hotel zu verbringen, und dass Sie Ihre wertvollen Meinungen geteilt haben, die uns immer dazu ermutigen, besser zu werden. Wir freuen uns, mit unseren verschiedenen Einrichtungen und unserem hochwertigen Service in unserer Einrichtung zu Ihrem wundervollen Aufenthalt beigetragen zu haben. Wir würden uns freuen, Sie wieder in den Hotels der Swandor Group begrüßen zu dürfen.Mit Liebe und Grüßen,

10/10 – Utmerket

Samuel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024
Svar fra Swandor Topkapı Palace Management den 12. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 – Utmerket

bibin og salford

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place. Be careful with the Moses barber shop inside as they do scamming tactics to get the most money out of you.
Bodde her 6 netter i april 2024
Svar fra Swandor Topkapı Palace Management den 12. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 – Grei

Madalitso og COVENTRY

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 6 netter i april 2024
Svar fra Swandor Topkapı Palace Management den 29. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

2/10 – Forferdelig

Bhumit

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We chose to visit this dreadful place for our friend's birthday, and it turned out to be our worst holiday experience ever. We stayed for four nights, and from the moment we arrived to the day we left, this hotel was undoubtedly one of the worst choices. The staff were unhelpful and had the audacity to reprimand us for making noise in our own room at night, which is unacceptable for a resort. Additionally, our room wasn't cleaned once during our entire stay. They also misled us about the availability of food and activities, claiming they only start in April, despite no mention of this on their website or during booking. They were uncooperative, making our stay difficult and uncomfortable. I strongly advise against staying here; it's a complete rip-off and a scam. Don't trust the photos or half of the reviews; find somewhere else.The staff, particularly the bellboys, were utterly useless. The food was also terrible and gave all of us food poisoning, and we intend to take further action regarding this matter.
Bodde her 3 netter i mars 2024
Svar fra Swandor Topkapı Palace Management den 12. apr. 2024
Dear Guest,Thank you for your feedback.To clarify, we respect your past holiday experiences and statements. However, you accuse us in your statements, and when you do this, you act only with your feelings without any basis.All our staff are experienced and experts in their fields. They do their jobs with love and dedication. It is recorded that we did not agree with the statement that our room was not cleaned, that when we checked our records, the do not disturb light was on and that it was cleaned on other days.Our facility is planned by taking into account the situations you have stated in your declaration. Indoor/outdoor area definitions, status and quotas of event areas have been clearly explained to all our guests who want to make a reservation at our facility during this period. This information is clearly expressed in all channels where information about our facility can be obtained, including the channel through which you purchased it.We keep you informed and wish you a good day.

8/10 – Bra

Sanjeev

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent hotel with good services. The buffet fantastic, swimming pools excellent, good access to the beach and reasonably good entertainment. Even after check out free to continue using the facilities.
Bodde her 4 netter i april 2024
Svar fra Swandor Topkapı Palace Management den 12. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 – Utmerket

Benjamin

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Essen und objekt waren super
Bodde her 5 netter i mars 2024
Svar fra Swandor Topkapı Palace Management den 6. apr. 2024
Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich entschieden haben, Ihren Urlaub in unserem Hotel zu verbringen, und dass Sie Ihre wertvollen Meinungen geteilt haben, die uns immer dazu ermutigen, besser zu werden.Wir freuen uns, mit unseren verschiedenen Einrichtungen und unserem hochwertigen Service in unserer Einrichtung zu Ihrem wundervollen Aufenthalt beigetragen zu haben.Grüße,

10/10 – Utmerket

Rajiv

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great, really enjoyed our stay
Bodde her 5 netter i mars 2024
Svar fra Swandor Topkapı Palace Management den 6. apr. 2024
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 – Bra

Fatmire

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Insgesamt war sehr schön, dass personal ist super 👍.Das Hotel und die Lage ist hervorragend.Unsere Zimmer wurde jeden Tag aufgeräumt ,aber leider nicht sauber gemacht 🙁….. Zu viel speise Auswahl, aber leider vieles hat nicht so gut geschmeckt .!Mir wäre es lieber weniger und schmackhaft
Bodde her 5 netter i mars 2024
Svar fra Swandor Topkapı Palace Management den 6. apr. 2024
Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich entschieden haben, Ihren Urlaub in unserem Hotel zu verbringen, und dass Sie Ihre wertvollen Meinungen geteilt haben, die uns immer dazu ermutigen, besser zu werden.Wir freuen uns, mit unseren verschiedenen Einrichtungen und unserem hochwertigen Service in unserer Einrichtung zu Ihrem wundervollen Aufenthalt beigetragen zu haben.Grüße,

8/10 – Bra

Hafizullah

Bodde her 7 netter i mars 2024
Svar fra Swandor Topkapı Palace Management den 24. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 – Bra

William

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is great. Lot of dining options. Staffs are friendly and helpful. Some part of the resort is underconstruction during our stay. The concert at night is a bit loud. We can still hear it even all doors and windows are close. Check-in/out is easy. We asked for assistance to book a taxi for us. Unfortunately the taxi that arrives don't want to use the meter (asked for a fixed rate higher than what it should be) and we have no other choice but to take it otherwise we will be late for our scheduled bus. It will be better if the hotel have contact with a reliable taxi company that will not take advantage of their guest. FYI, taxi number is 07 T 4273 (KUNDU TAKSI). Please don't call that taxi company again.
Bodde her 1 natt i april 2024
Svar fra Swandor Topkapı Palace Management den 4. apr. 2024
Dear Guest,First of all, thank you for taking the time to write a comment about our hotel. Any feedback regarding our facility will shed light on the work we do on behalf of our service quality and is extremely important to us.Regarding your feedback about the shop and taxi service, we would like to clarify that these premises are independently operated and are not under our management. However, we are very sorry for any inconvenience this may have caused you and your feedback is important to us. We will pass your comments on to the relevant service providers and encourage them to ensure their prices are fair and transparent.Thank you once again for your valuable feedback. We hope to welcome you again in the future for a smoother experience.Best Regards,Swandor Topkapi Palace Management

10/10 – Utmerket

Lilcreshia

Bodde her 5 netter i mars 2024
Svar fra Swandor Topkapı Palace Management den 24. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 – Utmerket

Mosunmola

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was perfect during our stay in the duplex, except for the lack of air conditioning. Despite this small inconvenience, we had an incredible time as a family. I must mention that the staff, especially Fatima from guest relations, were amazing.
Bodde her 5 netter i mars 2024
Svar fra Swandor Topkapı Palace Management den 3. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 – Bra

MALLIKHARJUNA RAO

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent
Bodde her 4 netter i mars 2024
Svar fra Swandor Topkapı Palace Management den 3. apr. 2024
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

4/10 – Dårlig

jessica

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were VIP and we never received a bottle of wine as promised. The air conditioning was not turned on for the season and not all amenities were open even though they were advertised.
Bodde her 3 netter i mars 2024
Svar fra Swandor Topkapı Palace Management den 3. apr. 2024
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

2/10 – Forferdelig

jessica

Svar fra Swandor Topkapı Palace Management den 23. apr. 2024
Dear Guest,Thank you for your feedback.If you had mentioned in the comment why you gave the score you gave, we could have given you information or satisfaction. We are curious about how you misinformed our guests about our facility in different ways and what you based your rating on. In this context, we would like to state that we do not compromise on the service quality that our guests are accustomed to. All kinds of services that we undertake to provide in our hotel concept continue without any reduction.We would like to take this opportunity to state that if we have the chance to host you again, we will eliminate the misunderstandings we have experienced and the situations and events that you evaluate negatively.Best Regards,Swandor Topkapı Palace Management

6/10 – Grei

REZA og WOODLAND HILLS

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
In this property 13 years old consider as adult. After 1 houre conversation with manager they fix it otherwise they said you have to pay 130 euros more . Other than that the hotel was great
Bodde her 4 netter i mars 2024
Svar fra Swandor Topkapı Palace Management den 3. apr. 2024
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 – Utmerket

Cris

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent food and accommodation. Big rooms and nice balcony. Food was great, varied even though only one restaurant was open since off season. Outdoor heated pool was great, wished they’d heat the other pools which were icy! Ham-man and sauna could have been cleaner.
Bodde her 4 netter i mars 2024
Svar fra Swandor Topkapı Palace Management den 2. apr. 2024
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 – Utmerket

Rajesh

Bodde her 4 netter i mars 2024
Svar fra Swandor Topkapı Palace Management den 22. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management