Good Morning, We sincerely hope you enjoyed your stay with us and we would like to thank you on behalf of the team for choosing The Grand Okan Okan Hotel. During your stay, we trust you were satisfied with the facilities and amenities offered. It would be very helpful if you would spare a few minutes of your valuable time to complete the questionnaire sent to you by Expedia. Thank you in advance, we hope to see you again in the very near future. Amanda Jane Özsoy General Manager

God eftermiddag Grete E, Tack så mycket för din recension av din vistelse hos oss i Alanya. Jag är mycket glad att höra att du var nöjd med många aspekter men har noterat att du var missnöjd med frontkontoret. Vi kommer att träna om vår personal under vintermånaderna för att ge en bra service. Jag kommer säkert att vidarebefordra dina positiva och utrymme för förbättring kommentarer till mitt team. Vi hoppas att vi ses igen vid ditt nästa besök i Alanya, var snäll och låt mig veta om vi kan hjälpa till ändå. Vänliga Hälsningar, Amanda Özsoy General Manager

Good Afternoon, Thankyou very much for your review of your recent stay at The Grand Okan Hotel. Your rooms were booked with a seaside view not seaview rooms. This is why the rooms with a seaview do actually cost extra. I am sorry our technical services were slow to deal with your request. We have already taken this into account with extra training. Thankyou for drawing it to our attention. Due to hygiene reasons, we do ask that food and drink should not be brought into the hotel. It ıs written that it will be removed and stored until the day of your departure, not just removed ! This is a hotel, not an aparthotel and we have to think of all the guests not just one room. All guests behave differently and we have to take that into account when revising our rules. I am sorry you felt that it was not acceptable. During dinner, we are very aware of the cats who are here all year. We have never had an incident where any of my staff have hurt one of them, by kicking. Even though they are wild cats, we do make sure they are fed properly and are properly looked after by the vet. During the late seasons, they tend to jump up onto the tables as our guests do feed them, even when they shouldn't. Due to all this, you say that people should choose another hotel. Why did you not ask to see me at this point ? Maybe we could have done something to help before you felt like this. Now unfortunately, you haven't given us the chance to rectify these mistakes. I appreciate your feedback and you can be assured I will be using these examples in the training we have prepared for the winter months. We would be very happy to see you here again to be able to show you that we are not all that bad. Kind Regards, Amanda Özsoy General Manager

God ettermiddag, Tusen takk for dine kommentarer om ditt siste opphold på The Grand Okan. Vi er veldig glad du likte ferien med oss, og vi ser frem til å se deg igjen i nær fremtid. Vennlig hilsen, Amanda Ozsoy General Manager

Good Afternoon Monica, Thank you very much for choosing The Grand Okan Hotel. The team and I are very happy that we were able to make you comfortable during your stay. We look forward to welcoming you in the very near future. Kind Regards, Amanda Özsoy - General Manager

Good Morning Olga,Thank you very much for taking the time to review your stay, we really appreciate it.I am happy you enjoyed the location, cleanliness and food in the hotel.I would like to explain some of the things that disstressed you.Firstly, the gate leading to the beach on the street side is closed at 19.00 hrs as our first priority is the safety of all our guests. Secondly, as the hotel's concept is half board ( which is clearly detailed ) and not all inclusive, the beds, umbrellas and towels for the beach are rented to you at a small cost. Same with the safe. The water we give you in the room is complimentary water on arrival, not given every day.I am very sorry you felt that your holiday was stressful, it would have been nice if you came to see me ( The General Manager ) whilst you were here in the hotel, maybe we would have been able to make things easier for you. Kind Regards,Amanda ÖzsoyGeneral Manager

Good Morning Kirsti, Thankyou very much for taking the time to review your stay, we really appreciate it. We look forward to seeing you again in the near future. Kind Regards,Amanda Özsoy - General Manager

Günaydın Serdar Bey, Öncelikle, Alanya da ki seyahatinizde otelimizi tercih ettiğiniz için çok teşekkür ederiz. Konaklamanız süresince vermiş olduğumuz hizmetten memnun kaldığınız için biz de çok mutlu olduk. Sizin görüşleriniz bizim için önemlidir. Memnuniyetinizi belirtiğiniz için ayrıca teşekkür ederiz.Bir sonradaki seyahatinizde tekrar görüşmek dileğiyle, Saygılarımla, Amanda Özsoy - General Manager.

Good Afternoon Soren, Thank you very much for taking time to review your stay with us. We really appreciate your feedback and look forward to welcoming you again to The Grand Okan Hotel. In the meantime, stay healthy and safe, Kind Regards, Amanda Özsoy General Manager

God eftermiddag Khabat, Tack så mycket för att du tog tşme för att granska din senaste vistelse. Vi är mycket glada att höra att vi har nått era höga förväntningar och vi ser fram emot nästa besök under de närmaste dagarna. Vänliga Hälsningar, Amanda Özsoy General Manager

God kväll IZABELLE, Tack för att du valde The Grand Okan Hotel för din semester i Alanya och för att du tog dig tid att skriva om din vistelse hos oss. Vi är verkligen glada att läsa att du gillade din upplevelse med oss och det gläder oss att läsa sådan feedback om våra rum, personal och de faciliteter som vi erbjuder. Jag kommer att dela din positiva feedback med hela teamet och hoppas verkligen att vi kommer att ha nöjet att vara värd för dig än en gång. Vänliga Hälsningar, Amanda Özsoy General Manager

Değerli Misafirimiz, Grand Okan Hotel hakkında paylaşmış olduğunuz yorumunuz için teşekkür ederiz. Konunun memnuniyetle ve titizlikle değerlendirileceğini bilmenizi isteriz. En kısa zamanda sizleri tekrar ağırlayabilmek ve tam beğeninizi kazanabilmek dileğiyle. Saygılarımla, Amanda Özsoy Genel Müdür

İyi Günler Süleyman Bey, Tatiliniz sonrası değerli zamanınızdan ayırıp paylaştığınız samimi ve nazik geri bildiriminiz için çok teşekkür ederiz. Grand Okan Hotel ekibi olarak tüm çalışanlarımız, sizlere güler yüzle en iyi hizmeti vermeye çalışmaktadırlar, bu çabanın sizler tarafından fark ediliyor olması bizleri ziyadesi ile memnun etmektedir. Tüm personelimiz, motive edici yorumlarınızı okuyor olmaktan son derece memnunlar. Grand Okan Hotele gösterdiğiniz ilgiye teşekkür eder, sizleri tekrar aramızda görmeyi dileriz. Saygılarımızla, Amanda Özsoy Genel Müdür

Dear Guest, I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We very much look forward to welcoming you back at The Grand Okan Hotel in the near future. Kind regards, Amanda Özsoy General Manager

Guten Tag, Ich hoffe aufrichtig, dass Sie Ihren Aufenthalt bei uns genossen haben und möchte Ihnen im Namen des Teams dafür danken, dass Sie sich für das Grand Okan Okan Hotel entschieden haben. Wir hoffen, dass Sie während Ihres Aufenthalts mit den angebotenen Einrichtungen und Annehmlichkeiten zufrieden waren. Es wäre sehr hilfreich, wenn Sie sich ein paar Minuten Ihrer wertvollen Zeit nehmen würden, um den von Expedia zugesandten Fragebogen auszufüllen, damit wir unsere Standards immer verbessern können. Vielen Dank im Voraus, wir hoffen, Sie in naher Zukunft wieder zu sehen. Amanda Özsoy General Manager

İyi Günler, Öncelikle, Alanya da ki seyahatinizde otelimizi tercih ettiğiniz için çok teşekkür ederiz. Hem yerli hem yabancı tüm misafirlerimizin memnuniyeti konusunda çok hassas olduğumuzu belirtmek istiyorum. Oda blokajları misafirlerimizin istekleri dikkate alarak müsaitlik doğrultusunda yapılmaktadır. Rezervasyonunuz ve oda tipinizle alakalı yaşamış olduğunuz sorundan dolayı üzgünüm. Sizlere daha iyi servis ve daha güler yüzlü hizmet vermek adına eğitimlerimizin devam ettiğini bilmenizi isterim. Bir sonradaki seyahatinizde tekrar görüşmek dileğiyle, Saygılarımla, Amanda Özsoy Genel Müdür