Kajakkpadling

Anmeldelser av Bahia Principe Luxury Akumal - All Inclusive

4.5 out of 5
Bahia Principe Luxury Akumal - All Inclusive
Carretera Chetumal - Cancún, Km 250, Akumal, QROO

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 766 av totalt 1426 anmeldelser." "
Rangering på 8 − Bra. 343 av totalt 1426 anmeldelser." "
Rangering på 6 − Grei. 154 av totalt 1426 anmeldelser." "
Rangering på 4 − Dårlig. 73 av totalt 1426 anmeldelser." "
Rangering på 2 − Forferdelig. 90 av totalt 1426 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

8,6/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

GLENN

Bodde her 4 netter i januar 2024
Svar fra online reputation den 29. jan. 2024
Dear Guest,Thank you for your recent visit and for your rating.We hope to see back here soon!Best regards,Bahia Principe Team

2/10 – Forferdelig

Richard

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bad. Room was flooded. No apologies or try to make it right.
Bodde her 9 netter i mai 2024

8/10 – Bra

Jose

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I had a really nice and comfortable stay. Berenice at the spa was amazing. Opdulia was such a pleasure at breakfast. Manuel made the best drinks by the beach. Carlos did too by the pool. Everyone was just so nice and went out of their way to make sure we were having a great time. The rooms are a little outdated. I’d work on that. But that’s my only complaint.
Bodde her 5 netter i mai 2024

10/10 – Utmerket

Makiya Arie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great
Bodde her 5 netter i mai 2024

10/10 – Utmerket

Yegor

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
good times
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Leah

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024

10/10 – Utmerket

Shane C

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a great stay. Everything was fantastic, staff was excellent, a ton of dining options. The only comments I have is that I wish they allowed people to sign out bicycles, more than just the guided tour they give. Also, it was difficult to get into some restaurants becuase they were booked, but each restaurant we went to had a lot of open tables, so they could easily accommodate more people on an hour than what they allow. Also, half of the shows they charged additional, and at an all inclusive resort they should be included. But otherwise we loved it and would definitely go back.
Bodde her 8 netter i april 2024
Svar fra online reputation den 22. mai 2024
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear you had a fantastic stay and enjoyed our dining options and excellent staff. We appreciate your feedback regarding bicycle rentals, restaurant reservations, and show charges. Your comments will help us improve our services. We look forward to welcoming you back for another wonderful stay.Best regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 – Bra

Mackenzie

Reiste med familie
Likte: Renhold
I love this property. I’ve been several times it does need some updating, and the staff needs to be more informed other than that it’s great.
Bodde her 7 netter i april 2024
Svar fra online reputation den 21. mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear you love our property and that you've visited us several times. Your comments on updating and staff information are valuable, and we'll work on improving these areas. We look forward to welcoming you back and giving you a chance to change your perception.Kind greetings from Mexico,Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal

10/10 – Utmerket

Amanda Suzanne

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were friendly and attentive. Food was excellent. Beautiful resort
Bodde her 6 netter i mai 2024
Svar fra online reputation den 21. mai 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear you enjoyed our friendly staff, excellent food, and the beauty of our resort. We look forward to welcoming you back soon.Warm greetings from the Riviera Maya,Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal

10/10 – Utmerket

Cole

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great spot
Bodde her 3 netter i mai 2024
Svar fra online reputation den 20. mai 2024
Dear Guest, Thank you very much for giving us the opportunity to welcome you in our little paradise.We look forward to your return!Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

6/10 – Grei

Vonzelle

Likte: Personale og service og fasiliteter
Had a great time met awesome people. They are working on upgrades but couldn’t be soon enough. I did not enjoy the food at all. It was consistently cold. Guest services was quite attentive and went the extra mile oftener
Bodde her 5 netter i mai 2024
Svar fra online reputation den 17. mai 2024
Hi Vonzelle,Thank you for sharing your feedback. We're glad to hear that you had a great time and met awesome people. It's also wonderful to know that our guest services team was attentive and went the extra mile. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Kind greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

Marina

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Huge resort so many options for pools & beach areas, food was 5 star with so much variety and freshness! Would recommend for a week away!
Bodde her 3 netter i april 2024
Svar fra online reputation den 17. mai 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the variety and freshness of our food, as well as the numerous options for pools and beach areas. We appreciate your recommendation and look forward to welcoming you back for another great stay.Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

Darren Roger

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Service was amazing!
Bodde her 8 netter i april 2024
Svar fra online reputation den 17. mai 2024
Dear Guest, Thank you very much for your visit and review.Greetings from the Riviera Maya!Ahiram Tavarez Online ReputationBahia Principe Luxury Akumal

10/10 – Utmerket

JOSE

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024
Svar fra online reputation den 18. mai 2024
Estimado Huésped, Muchas gracias por su visita y su calificación.¡Saludos desde la Riviera Maya!Ahiram Tavarez Online ReputationBahía Principe Luxury Akumal

8/10 – Bra

Sonia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The service was good but no like a couple years ago.
Bodde her 5 netter i april 2024
Svar fra online reputation den 15. mai 2024
Dear Guest,We are glad that you had a pleasant vacation in our hotel. Thank you for choosing us and for sharing your comments and insights through this important medium.For an even better experience, we invite you to contact us prior to your arrival to ensure the best possible service during your future stay.Warm regards from the Riviera Maya!Ahiram TavarezOnline ReputationBahía Príncipe Luxury Akumal

10/10 – Utmerket

Jose

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 6 netter i mai 2024
Svar fra online reputation den 13. mai 2024
Dear Guest, Thank you very much for your visit and your rating.Greetings from México!Ahiram Tavarez Online ReputationBahia Principe Luxury Akumal

10/10 – Utmerket

Jose

Likte: Fasiliteter
Everything was fenomenal , great service from everyone , good food beautiful beaches views lots of property activities , the only Thing is the rooms needs a lil touch up
Svar fra online reputation den 13. mai 2024
Dear Guest,We're delighted to hear that you enjoyed your overall experience with us, including the service, food, beaches, views, and activities. We appreciate your feedback about the rooms and will certainly take it into consideration for future improvements. Warm greetings from the Riviera Maya! Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

xhuljano

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Highly recommended. Its so beautiful
Bodde her 7 netter i mai 2024
Svar fra online reputation den 13. mai 2024
Dear Guest,Thank you for choosing our little paradise for your holiday!We look forward to welcoming you back and giving you another unforgettable lifetime experience.Kind regards, Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

Carlos og Miami

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property and the services are incredible. The night shows are not that good. The beach is really disappointing.
Bodde her 11 netter i april 2024
Svar fra online reputation den 10. mai 2024
Hi Carlos,We appreciate your feedback and are glad you enjoyed our property and services. We're sorry to hear that the night shows and beach didn't meet your expectations. We hope to have the opportunity to improve and provide a better experience for you in the future. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 – Grei

Amy og Ottawa Lake

Reiste med partner
Likte: Personale og service
When traveling we ALWAYS choose a non smoking resort. The resort claims to be non smoking with the exception of three smoking areas away from main activities. Unfortunately, people were smoking EVERYWHERE. Including smoking while IN the adult pool! Staff did nothing and even laughed about it when several guests complained.
Bodde her 7 netter i april 2024
Svar fra online reputation den 9. mai 2024
Hi Amy,We sincerely apologize for the inconvenience caused by the smoking issues you encountered during your stay. Maintaining a non-smoking environment is a priority for us, and we regret that this wasn't properly enforced during your visit. Your feedback is invaluable, and we'll address this matter with our team to ensure such incidents are handled more effectively in the future. If you have any further concerns, please don't hesitate to contact us.Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 – Bra

Kyle og Rolling Meadows

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024
Svar fra online reputation den 9. mai 2024
Dear Guest,We are glad to know that you have spent a nice vacation in our hotel; we thank you for choosing us.Best regards!Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 – Bra

Jazmin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This resort could be a 5 stars resort but do to the quality of beverages they offer. All mix drinks are mixed with artificial juice, pretty similar with koolaid. Margaritas, mimosas, piña coladas are made with this HORRIBLE artificial juice
Bodde her 5 netter i mai 2024
Svar fra online reputation den 9. mai 2024
Hi Jazmin,We appreciate your feedback and apologize for any disappointment caused by our beverage offerings. Your satisfaction is important to us, and we'll take your comments into consideration as we strive to enhance our services. If you have any further concerns, please don't hesitate to let us know.Warm regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

Peter

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Climate, beach, entertainment, we’re all great. Compliments to the staff.
Bodde her 7 netter i april 2024
Svar fra online reputation den 7. mai 2024
Hi Peter,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the climate, beach, and entertainment during your stay. We'll be sure to pass along your compliments to our dedicated staff. We look forward to welcoming you back soon for another fantastic experience! Warm greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 – Grei

Wesley

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Got food poisoning on day 5 and the property was pretty difficult from there on out. Very unaccommodating. My wife was pregnant so she couldn't drink and we'd never left the property, but they refused to take any responsibility.
Bodde her 9 netter i april 2024
Svar fra online reputation den 9. mai 2024
Hi Wesley,We're truly sorry to hear about your experience, and we understand the concern, especially with your wife's condition. Your comfort and well-being are our utmost priority, and we regret that we couldn't meet your expectations during your stay.If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist in any way we can to ensure your future experiences with us are enjoyable and memorable.Warm regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

ADETOUN

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We thoroughly enjoyed our stay at the resort and would recommend to family & friends!!! We will surely return!!
Bodde her 5 netter i april 2024
Svar fra online reputation den 6. mai 2024
Dear Guest,Thank you for your glowing recommendation! We're thrilled to hear that you had a wonderful time at our resort and that you plan to return. It would be our pleasure to welcome you back for another fantastic stay in the future. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

Pawel

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We traveled with the entire family and at the check in desk, they accommodated us to have side by side rooms which was a great help overall. The report is great, fun, and safe. Definitely recommend this report if you have small kids. My children wanted to be with us, so we didn't have them at the Kids Club but during shows, the Club still included our children, so they didn't feel left out. The food was great with the Akumal's buffet being rotated every day. It felt like you were eating a new entre every night. My only negative comment is that they close the pool at 6PM when the sun is still out. I understand that dinner is starting, and they want to have their guests who are eating on the balcony not be disturbed with pool play, but pool could be open till at least 7PM. Other than that, we loved this resort we booked Bahia Principe in Dominican Republic in the fall.
Bodde her 7 netter i april 2024
Svar fra online reputation den 6. mai 2024
Hi Pawel,Thank you for sharing your experience at Bahia Principe Luxury Akumal! We're delighted to hear that we could accommodate your family with side-by-side rooms and that you found the resort to be great, fun, and safe for your entire family. It's wonderful that even though your children didn't utilize the Kids Club, they still felt included during shows. We're glad you enjoyed the variety of food options at the buffet, and we appreciate your feedback regarding the pool hours. We'll take this into consideration for future improvements. We're thrilled that you loved your stay, and we look forward to welcoming you to Bahia Principe in the Dominican Republic this fall! best regards from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

Robert

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bahia Principe Luxury Akumal is an amazing resort! My wife and I decided to go for our anniversary and it was everything we imagined it to be. The beach is beautiful, the service is impressive, and the food was to die for!
Bodde her 6 netter i april 2024
Svar fra online reputation den 6. mai 2024
Dear Guest,Thank you for choosing Bahia Principe Luxury Akumal for your anniversary celebration! We're thrilled to hear that you had an amazing experience and that we were able to meet your expectations. It's wonderful to know that you enjoyed the beautiful beach, impressive service, and delicious food. We hope your anniversary was truly memorable, and we look forward to welcoming you back for many more special occasions in the future! Warm greetings,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

Cory

Bodde her 6 netter i april 2024

4/10 – Dårlig

Shannonn Rachel

Reiste med partner
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
We had stuff Stolen out of our room, money, cigarettes, our second door key ! personal items. We get it that you can’t screen all your stuff to be perfect. The part that we had a big problem with how they handled it they basically tried to brush it off as nothing , and after 5 days they still haven’t talked to the maid , we stopped getting our room cleaned because it was the same one after they changed the locks!
Bodde her 10 netter i april 2024
Svar fra online reputation den 3. mai 2024
Hi Shannonn,Thank you for bringing this to our attention. We're truly sorry to hear about your experience, and we understand how distressing it can be to have personal items go missing. Your feedback helps us improve, and we apologize for any inconvenience caused. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

Kyle

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bahía Akumal was prefect for our family of 4 with two young children. The sister hotels were also easily accessible giving plenty of options for the children and us.
Bodde her 14 netter i april 2024
Svar fra online reputation den 3. mai 2024
Dear Kyle,We're happy to hear that Bahía Principe Luxury Akumal was the perfect choice for your family getaway! Providing convenient access to our sister hotels ensures that there's something for everyone to enjoy. Thank you for choosing us, and we hope to welcome your family back soon for another wonderful stay! best regards from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

Daniela Cristina

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was excellent! House keeping did a great job with cleaning the room in a timely manner. Lots of options for food available. Beach is clean. Overall great place to stay.
Bodde her 7 netter i april 2024
Svar fra online reputation den 3. mai 2024
Hi Daniela,Thank you for your visit and for sharing your feedback with us. We're delighted to hear that you enjoyed your stay with us at Bahía Principe Luxury Akumal. We strive to provide exceptional service and amenities to ensure our guests have a memorable experience. We look forward to your return! Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

4/10 – Dårlig

Nicole og Lockport

Reiste med familie og små barn
Likte ikke: Renhold, personale og service og fasiliteter
Staff was very rude and unhelpful. The receptionists couldn’t solve even simple issues and you could not request a single thing from them without getting attitude. The cleaning crew would come into rooms even with the do no disturb sign on them. There were cracks in the walls of our room and cockroaches running around on the floor. This place truly sucked
Bodde her 5 netter i april 2024
Svar fra online reputation den 2. mai 2024
Hi Nicole,We're truly sorry to hear about your disappointing experience during your stay. Please accept our sincerest apologies for the issues you encountered with our staff's behavior, room cleanliness, and maintenance. This does not reflect the high standards we strive to maintain. Your feedback will be shared with our management team for immediate attention and improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. We look forward to welcoming you back and giving you a chance to change your perception. kind regards,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

Tara Katherine

Bodde her 4 netter i april 2024
Svar fra online reputation den 21. mai 2024
Dear Guest,Thank you very much for your rating, we hope to welcome you again soon.Best regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

6/10 – Grei

Kendry

Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Your, A/B service are truly a disaster, in terms of flavor and variety I rate them 1 star
Bodde her 3 netter i april 2024
Svar fra online reputation den 2. mai 2024
Dear Guest,We apologize for the disappointment with our food and beverage services. Your feedback will help us improve. We hope for the chance to offer you a better experience in the future. Kind greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 – Grei

Joseph

Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
The property is very clean and has a lot of different pools and hangout areas. But at the same time the property does not have good reliable transportation to Tulum city so your kinda stuck at the report unless you wanna pay a few hundred dollars for a cab or sit on the side of a highway for a bus lol Last thing the food was very very hit or miss at both the biggest and a La carte dinners. Ask what the employees think the best restaurants are and only go to those!!!
Bodde her 6 netter i april 2024
Svar fra online reputation den 2. mai 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your positive comments about the cleanliness and amenities of our property. Regarding transportation to Tulum city, we apologize for any inconvenience you experienced. We'll take your feedback into consideration for improvement. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

Antonio og Toronto

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved everything about the hotel. The staff, cleanliness, food the only negative is the beach. Water was extremely rough and they’ve blocked off a section that’s safe for swimming but nothing like other beaches I’ve been to. Other than the beach 10/10 experience.
Bodde her 7 netter i april 2024
Svar fra online reputation den 30. apr. 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted you enjoyed everything about the hotel. We're sorry about the beach situation, and we'll keep working to improve. If you need anything else, please let us know!best regards from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

Annemarie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was very clean. All of the staff were friendly and helpful. They all made sure the guests were happy. The food options were wonderful.
Bodde her 7 netter i april 2024
Svar fra online reputation den 30. apr. 2024
Hi Annemarie,We're thrilled to hear you found the property clean, the staff friendly and helpful, and enjoyed the wonderful food options! Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay.Warm greetings from México!Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

kelly joana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i april 2024
Svar fra online reputation den 2. mai 2024
Hi Kelly,Thank you very much for giving us the opportunity of welcoming you to our little Caribbean paradise. We are already looking forward to your next visit to try new adventures, new emotions and meet some of the friendliest staff ready to spoil you.We look forward to your return!Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

4/10 – Dårlig

Shauna

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og fasiliteter
The service is lacking - I had to call housekeeping everyday because item were not restocked in the room - towels , soap, water, coffee , Kleenex to name a few. Also I found the check out very bad - the clerk was rude and didn’t even ask how the stay was. The worst was the food - everything was bland and both myself and my daughter got food poisoning - the dinner buffet seemed to be the worst - lobster was served on our last day there and it was literally inedible - mushy texture and very off taste. The al cartes were somewhat better but portion size was extremely small . Drinks were horrible - nothing made with fresh juices - the only time in many trips to Mexico that I couldn’t even drink a Margarita. On the the plus side the hotel staff in general were very attentive and polite. Unfortunately I can not recommend this property and will never return.
Bodde her 7 netter i april 2024
Svar fra online reputation den 30. apr. 2024
Dear Guest,We're truly sorry to hear about your disappointing experience at our property. Your feedback is invaluable to us as we continuously strive to improve our services. Rest assured, we'll address the issues you've raised with our housekeeping, front desk, and culinary teams to ensure such incidents are not repeated. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

Tracy Ann

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Things we liked: Great beach with calm waters and decent snorkeling Pool options fit everyone's mood - quiet or lively The ability to access all 4 properties for variety Food selection - buffet excellent, good selection of a la cartes Drink selection good Great little coffee shop for made to order coffee drinks Staff very helpful and friendly Very clean and well maintained AC worked well in rooms Trolley system works well to get from place to place What we didn't like: Nothing open or running until 7 am - no food, coffee, trolley A la carte restaurants were hot and stuffy Distance from airport is far - 1 1/2 hours Overall the Bahia Principe Luxury Akumal was an excellent property and we would highly recommend
Bodde her 5 netter i april 2024
Svar fra online reputation den 30. apr. 2024
Dear Guest,Thank you for sharing your experience! We're thrilled to hear that you enjoyed many aspects of your stay, from the beach and pool options to the food selection and friendly staff. We appreciate your feedback regarding the areas for improvement, such as the early morning amenities and the temperature in the a la carte restaurants. We'll take your comments into consideration as we continue to enhance our guest experience. We look forward to welcoming you back and providing you with another excellent stay. Warm greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 – Bra

Camron

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pros - Great food at both the ala cartes & restaurants, great staff (great service & friendly), very clen, beach was great & well maintained, liked the adult only area & infinity pool Cons - There were almost no activities during the day (seemed like they were short activity staff), only 1 tiny swim up bar (and it was not in the adult pool), needed more available shade at the pools, did not like that you had to pay to go to half the evening shows, the bars seemed like they had almost no booze.
Bodde her 6 netter i april 2024
Svar fra online reputation den 30. apr. 2024
Dear Camron,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the excellent food, friendly staff, cleanliness, and well-maintained beach during your stay at our property. Your comments regarding the availability of daytime activities, poolside shade, swim-up bar locations, evening show charges, and bar selections are duly noted. We appreciate your input as we strive to enhance our guest experience continuously. We hope to have the opportunity to welcome you back for another enjoyable stay. best regards from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

Ramon

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was incredible. Celebrated my 25 anniversary. It was amazing, my wife and I enjoyed out time together.
Bodde her 4 netter i april 2024
Svar fra online reputation den 6. mai 2024
Hi Ramon,Congratulations on your 25th anniversary! We're thrilled to hear that you had an incredible time celebrating at our resort. It's wonderful to know that you and your wife enjoyed your time together and made unforgettable memories. Thank you for choosing to spend such a special occasion with us. Here's to many more years of love and happiness! Warm greetings from the captivating Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 – Grei

Cliff

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service
no housekeeping on multiple days even when we called to ask. phones didnt work, ac had terrible odor one day, we couldn't even use it. did not get supplies replenished. no toilet paper. some food was absolutely terrible, badgers were even running through it
Bodde her 5 netter i april 2024
Svar fra online reputation den 30. apr. 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. It's concerning to hear about the lapses in housekeeping service, malfunctioning phones, AC issues, and lack of replenished supplies. Additionally, we're deeply sorry to hear about the quality of some of the food items. Your feedback is invaluable, and we'll address these issues promptly to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with the exceptional service you deserve. Warm greetings from the captivating Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 – Utmerket

Mercedes

Bodde her 5 netter i april 2024
Svar fra online reputation den 19. mai 2024
Estimada Huésped,Muchas gracias por su valoración, esperamos pronto darle la bienvenida nuevamente.Cordialmente,Ahiram TavárezOnline ReputationBahía Príncipe Luxury Akumal

10/10 – Utmerket

Theresa

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location
Bodde her 8 netter i april 2024
Svar fra online reputation den 29. apr. 2024
Dear Guest, Thank you very much for giving us the opportunity to welcome you in our little paradise.We look forward to your return to the Riviera Maya!Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

10/10 – Utmerket

Michelle

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I have NOTHING bad to say about this resort. The staff were absolutely AMAZING, super kind and friendly. They give the impression that they really do enjoy working there and being helpful to visitors. Everything was accessible through the app, from room service to luggage pick up. Unbeknownst to me I booked for a 2 queen bed room when in fact I wanted a king bed, the staff was super accommodating and actually upgraded us to the newer renovated room, which was stunning. The resort was clean, and relaxing, and the food was great! I would definitely return with my kids!
Bodde her 3 netter i april 2024
Svar fra online reputation den 29. apr. 2024
Hi Michelle,Thank you for your glowing review! We're thrilled to hear that you had such a fantastic experience at our resort. It's wonderful to know that our staff made such a positive impression on you with their kindness and helpfulness. We're delighted that you found everything accessible through our app and that we could accommodate your room preferences with an upgrade to a stunning renovated room. We're glad you enjoyed the cleanliness, relaxation, and great food at our resort. We can't wait to welcome you back, hopefully with your kids next time! Warm greetings from Mexico,Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal

8/10 – Bra

Tammy

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Check In: When we first arrived the room type we had booked was not available. Luis who assisted with our check in was able to move us the next day to a king size room. Our new room was great. Paloma and Mariana were the guest services staff in our building and they were always really helpful. Food: Buffet options at the adults only side (Katok) were inconsistent, we ended up walking to the main buffet for the last few days of our stay for both breakfast and lunch. A la carte dining - make sure to use the early check in options so that you can pre-book your reservations or else there will not be any available. We pre-booked all of our dinners in advance but wanted to change our last night reservation, it was difficult to find an available restaurant option. Pool: We stayed in the adults only pool for our entire trip. The pool was clean and bar service was good. We wish there had been a few more activities and music throughout the day. Beach: Was very beautiful at the adults only side. Each day the staff cleared the seaweed quickly and there was never any garbage in the sand. A lot of shades pergolas for us to sit under. It was our favourite part of the resort. Gym: I was very disappointed in the gym facilities at Akumal. They are very small and the spin bike that was available was rusted and not functioning properly. I only ended up working out one day of the trip because of this.
Bodde her 7 netter i april 2024
Svar fra online reputation den 29. apr. 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad Luis could assist with your room change, and it's wonderful to hear you enjoyed your new room. We appreciate your kind words about Paloma and Mariana from guest services. We're pleased you enjoyed the adults-only pool and the beautiful beach. We hope to welcome you back soon for an even better experience! Warm greetings from the Riviera Maya, Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal

10/10 – Utmerket

Volodymyr

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great property
Bodde her 5 netter i april 2024
Svar fra online reputation den 27. apr. 2024
Dear Guest,We're delighted to hear that you find Bahía Principe Luxury Akumal to be a great property. We strive to provide our guests with an exceptional experience surrounded by natural beauty and top-notch service. We look forward to welcoming you back soon for another fantastic stay! Best regards from the beautiful Riviera Maya.Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 – Grei

Laura og Ottawa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Unless you’re paying extra at your all inclusive for the upgrade meals the food is not good. It’s average at best. Service is amazing though.
Bodde her 7 netter i april 2024
Svar fra online reputation den 27. apr. 2024
Hi Laura,Thank you very much for giving us the opportunity to welcome you in our little paradise.We look forward to your return!Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

2/10 – Forferdelig

Daryl

Lots of construction and loud noises outside of my room.
Bodde her 5 netter i april 2024
Svar fra online reputation den 27. apr. 2024
Dear Guest,Apologies for the inconvenience caused by the construction noise near your room. We're committed to ensuring our guests' enjoyment and comfort. Thank you for your understanding. Warm regards from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal