Blackout curtains, free cots/infant beds, free WiFi, bed sheets
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Reviews of Hotel Puclaro

2.5 out of 5
Hotel Puclaro
Marcelo Olivares 133, Gualliguaica S/N, Valle del Elqui, Vicuña, Coquimbo

Reviews

8.6

Excellent

Rating 10 - Excellent. 35 out of 63 reviews" "
Rating 8 - Good. 16 out of 63 reviews" "
Rating 6 - Okay. 6 out of 63 reviews" "
Rating 4 - Poor. 4 out of 63 reviews" "
Rating 2 - Terrible. 2 out of 63 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we wanted - room for a group, private outdoor area, a beautiful view, and charming hosts
Stayed 1 night in Aug 2023

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Beautiful and clean! Slept like a baby. It was offseason and I was the only one there so I can only speak for the room which comes highly recommended.
Stayed 1 night in Mar 2020
Response from Emma on 14 Mar 2020
Thank you so much for the great review Johan! Were so happy that you enjoyed your stay here at Hotel Puclaro!

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019
Response from Emma on 30 Dec 2019
Muchas gracias por tu review!

6/10 Okay

Jordi

Liked: Cleanliness
Disliked: Room comfort
Great location for fans of SUP, kite-wind Surfers
Let’s put the positives first: there couldn’t be a more jovial, positively minded staff with enormous desire to be helpful. The location is fabulous for SUP, kite and wind surfing fans, since the lake’s surface always stays flat, without a ripple. SUP fans have the ideal conditions in the morning hours, with the constant western wind will come up in the afternoon to the delight of surfers. We are a “mature” couple and albeit we enjoyed the frat atmosphere, we missed a more ample room where we could walk without tripping over our suitcases, or a bathroom with sufficient room to sit down... There’s no restaurant, or anything close to it. There’s communal kitchen, communal refrigerator, communal grill, etc. you are absolutely and completely on your own. Must add that the current management making a sincere effort to improve the conditions. They provide astronomical sessions for the guests, beer tasting, etc. great folks. One last observation: there’s no elevator, but a steep, rocky stairs for you to negotiate with your suitcases.
Stayed 2 nights in Nov 2019
Response from Emma on 4 Dec 2019
Hola Jordi! Thank you for your kind words about the staff here at Hotel Puclaro, we really are so happy that we could spend time getting to know you over your stay. Thank you aswell for the suggestions you made to adjust the rooms to be more ready to store baggage, we love the ideas and will be working on them in the near future. We are sorry that you had a difficult time in the cube, and we will look into ways to try to improve the other negative parts of your stay. I hope your trip up north in the atacama went well, and wish you safe travels back home.

10/10 Excellent

Alvaro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Emma on 4 Dec 2019
Thank you so much for your review!

10/10 Excellent

Tamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Place to Relax and Have Fun!
We stayed at the Hotel Puclaro during our recent trip to Chile to view the eclipse, and had the best time! The hotel is situated in a gorgeous, natural area, and though we are not windsurfers (we can imagine how fabulous this hotel would be if we were) we loved how connected to the outdoors this hotel is. The rooms (called "cubes") are small like advertised but they were big enough for the two of us, and very clean and comfortable with excellent mattresses, luxurious pillows, 100% cotton sheets and gorgeous views of the lake below. We used the shared kitchen which was well organized and fully stocked with basics like coffee, tea, salt, oil, sugar, etc. and enjoyed connecting with other guests in the common areas. We also loved sitting in the hot tub at night and staring at the Milky Way and Southern Cross above. What a treat! The hotel was run by a lovely couple who made sure we had everything we needed, and we are grateful to them for providing us with such a comfortable and memorable stay during our trip. We definitely recommend this hotel if you are looking for an experience that gives you indoor comfort with full connection to the great outdoors. It's a great place to "get away from it all."
Stayed 4 nights in Jun 2019
Response from Emma on 11 Jul 2019
Thank you so much Tamar! We are so glad you had a good time when visiting the hotel, and we wish you the best of luck with your future adventures!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay in the Elqui Valley
Amazing stay at hotel puclaro. This is a gem hidden near the best lake of chile to kite surf. The rooms are super cute, clean and have everything that you need. The vibe is awesome and staff super helpful. We wish we could have stayed longer.
Stayed 1 night in Jan 2019
Response from Emma on 15 Feb 2019
Thank you so much for your kind words and we are so glad you enjoyed your stay! For your next visit,you can receive 10% off your reservation by booking at Hotelpuclaro.cl and using the promo code "WIND".

8/10 Good

Nia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views
Lovely stay, shame it was only one night. Great hot tub also. Will come again.
Stayed 1 night in Dec 2018
Response from Emma on 15 Feb 2019
Hi Nia! We are so glad you enjoyed your stay! Next time you visit you can save 10% by booking online on our website hotelpuclaro.cl, and using the promo code "wind"!

10/10 Excellent

Joan, Flirida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible amazing views!!
We happened upon this Gem of a location!! It sits on the side of a mountain with views of a most amazing Reservoir. You can lay on your bed and watch the kite surfers! The rooms are tiny but very clean. They are meant for only sleeping or resting. There is a delightful kitchen to prepare your own meals with a refrigerator and stove in a common kitchen. We are not kite surfers but they are wonderful to watch! Vicuna, Pisco, and vineyards are nestled in most valleys. The night sky and observatories are a must visit although happen late night early morning hours. Valle de Elqui is a beautiful place, Hotel Puclaro is a compliment to the area!!!! Never had a better view from my room!!!
Stayed 2 nights in Feb 2018

8/10 Good

Claudia

Stayed 1 night in Nov 2023

2/10 Terrible

Manuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO VAYAN, publicidad engañosa y mala atención
NO VAYAN, no es un hotel 4 estrellas se acerca mas a un hostal de segunda, publicidad engañosa el embalse no tiene agua hace 5 años, no cumple con lo que promete el anuncio, no hay vista prometida, no hay servicio de hotel, no funciona la tinaja, el vehiculo lo tuvimos que dejar en la calle, mala recepción, sin seguridad, una escalera que no es apta para niños, personas mayores o con algun problema físico, los cubos (habitación) sin ventilecion y un olor insoportable, sin lugar para dejar bolsos o maletas baño diminuto y para coronar nuestra estadia el dia de salida comenzaron a molestar y presionar a las 9:00 AM y a las 10:30, Veronica me llamo para presionar mi salida siendo el check out a las 11:00 indicando que las mucamas estaban esperando para limpiar y eramos los unicos en el lugar, mala y una experiencia desagradable en todos los aspectos, NO VAYAN.
Stayed 3 nights in Oct 2023

4/10 Poor

Marcelo

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Pésimo el hotel, no fue para nada grato hospedarse
Publicidad engañosa, el lugar no es como se muestra en Internet, hay que dejar el auto afuera (en la calle), no tiene estacionamiento privado como me habían dicho, es muy complicado llevar y traer las cosas entre el auto y el cubo, ya que hay que recorrer un tramo largo y subir y bajar escaleras muy peligrosas, en el cubo no hay aire acondicionado, tanto en el día como en la noche es muy caluroso, en la noche no pudimos dormir bien por el calor y los zancudos (muchos) que andaban. La relación precio calidad es pésima, por ningún motivo lo recomiendo
Stayed 1 night in Feb 2023
Response from Veronica on 14 Feb 2023
Estimado Marcelo, muchas gracias por tomarse el tiempo para poder dejarnos sus comentarios. Nuestra especificacion en el aviso es correcta en donde indicamos el estacionamiento disponible. Siempre se menciona que es un Hotel de montaña por lo tanto es probable debamos mejorar la descripción.La electricidad de este lugar no permite la instalacion de Aire acondicionado, las lineas en el pueblo son débiles es por ello que hay ventiladores.Para los zancudos, debajo de su ventilador sobre la repisa estaba disponible el aparatito y las tabletas para los zancudos.

8/10 Good

Rosemarie

Travelled with family
Liked: Property conditions & facilities, room comfort
Experiencia en un no hotel
Fue una experiencia distinta. No era facil de encontar personas de la administración. Como recomendación a quienes vayan al lugar. Lleven Raid para arañas y mata zancudos. Ya que al mover almohadas salieron un par de arañas. Revisen las camas por seguridad. Como es un espacio muy reducido quedan las camas pegadas a los muros. Por lo demas es un lugar muy tranquilo y con buen ambiente entre huespedes.
Stayed 2 nights in Feb 2023
Response from Veronica on 14 Feb 2023
Rosemarie, muchisimas gracias por tomarse el tiempo para ayudarnos a mejorar.Al estar en un lugar de montaña, a veces es dificil controlar todos los aracnidos. Agradecemos su comentario. saludos.

8/10 Good

sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buena disposición del administrador, siempre disponible a solucionar y responder
Stayed 4 nights in Jul 2022
Response from Veronica on 14 Feb 2023
Sergio, agradecemos se haya tomado el tiempo para ayudarnos a mejorar. Saludos

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel Puclaro Genial
muy buena experencia todo para descansar y desconectarse
Stayed 2 nights in Jun 2022
Response from Veronica on 14 Feb 2023
Luis, muchisimas gracias por su comentario.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinario Lugar!
Muy buena experiencia! un lugar acogedor y vista privilegiada al embalse. Nos encantaron los Cubos y áreas comunes como la piscina, quincho, hot tub. También las noches entretenidas, en un espacio mágico con la exquisita comida de su Food Truck. Atención atención excepcional de Verónica y Carolina. Un lugar ideal para los amantes del windsurf. Absolutamente recomendable!
Stayed 1 night in Feb 2022
Response from Veronica on 14 Feb 2023
Francisco, muchisimas gracias por sus comentarios, seguiremos mejorando. Saludos!

4/10 Poor

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Veronica on 17 Feb 2022
Hola! no tenemos ningun comentario para poder mejorar, sólo su calificación. Nos encantaría se tome un tiempo para poder ayudarnos a mejorar nuestros servicios. Que tenga un buen año.

10/10 Excellent

María José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar!
Excelente ubicación, atención y preocupación de sus dueñas ideal para ir a desconectarse nos encantaron los cubos, vista directa al embalse y en la noche el silencio y las estrellas que veíamos desde la ventana cenital del cubo le dan un toque muy mágico que solo se vive en Puclaro. Áreas comunes limpias, ordenadas y todo mantenido muy bien. Absolutamente recomendable y visitable en una nueva ocasión!
Stayed 2 nights in Feb 2022
Response from Veronica on 16 Feb 2022
Muchisimas gracias en nombre de todo el Staff de Hotel Puclaro que hacemos día a día lo mejor para dar el mejor servicio.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estacionamiento gratis (condicional)
Muy buen lugar , al lado de la playa y contiguo a bares y restorantes. Estacionamiento gratis dice …pero son limitados si no hay cupo cuando llegues y deberás quedarte estacionado afuera. (Al menos yo lo dejé afuera y no pasó nada)
Stayed 1 night in Feb 2022
Response from Veronica on 16 Feb 2022
Ricardo, que grato poder leer comentarios para mejorar y alentarnos a seguir adelante. Muchas gracias de parte de todo el Staff de Hotel Puclaro.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 1 night in Feb 2022
Response from Veronica on 16 Feb 2022
Hola! nos encantaría recibir algun comentario para mejorar. Muchas gracias por haber estado con nosotros.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Veronica on 16 Feb 2022
Hola! muchas gracias por su calificacion! Nos encantaría saber si tiene algún comentario para que podamos mejorar. Excelente año!

10/10 Excellent

Crisstina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial magico hermosos todo es una experiencia de desconecion lo ame
Stayed 2 nights in Feb 2022
Response from Veronica on 16 Feb 2022
Crisstina! que hermoso haberlos tenido con su hijo. La experiencia de haber descoenctado y disfrutado hasta el último momento. Los esperamos pronto!

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastico!!
Excelente experiencia, definitivamente un lugar magico, ideal para desconectar y recargar energías y Veronica su anfitriona muy amable, empatica, 100% recomendables.
Stayed 3 nights in Feb 2022
Response from Verónica on 6 Feb 2022
Gracias Pablo y familia por haber desconectado en Hotel Puclaro. Los esperamos pronto!

8/10 Good

Romelio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es lindo, tranquilo y sencillo
Stayed 2 nights in Jan 2022
Response from Veronica on 6 Feb 2022
Romelio y flia un encanto de familia que bueno que hemos cumplido con sus espectativas. Los esperamos pronto!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nicole
Genial!!!! Muy atentos y las cabañas muy cómodas
Stayed 3 nights in Jan 2022
Response from Verónica on 6 Feb 2022
Gracias Nicole, por haber compartido tu opinión. Los esperamos pronto.

10/10 Excellent

Yacsely

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Cubos pequeños. Rica piscina y sector para cocinar. Tiene una tinaja.
Stayed 2 nights in Nov 2021

10/10 Excellent

Claudio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filete
Stayed 5 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Maria Jose

Stayed 1 night in Jul 2021

4/10 Poor

Pamela

Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2021

10/10 Excellent

carolina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comentarios alojamiento
Me gusto mucho la experiencia de alojar en Puclaro. Creo que se debe potenciar el hotel con mas actividades y extras. Lo unico malo fue el olor a desague que aparecia sobre todo en las mañanas, estuve en cubo 7, linda vista, y cubo 5 (pésima, encima del food truck)
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia
Muy buen lugar para descansar. Excelente el desayuno por la mañana y las hamburguesas y pizzas por la tarde.
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
La limpieza de las habitaciones , regular Me encontré con 2 arañas de rincón y el tema de las sillas y mesa que iban fuera de las habitaciones las sacaban en vez de dejarlas fijas por usuarios
Stayed 5 nights in Feb 2021

6/10 Okay

Carlos

Travelled with family
Disliked: Staff & service, property conditions & facilities
Es un hostel
Es un hostal, no un hotel, en terminos generales es agradable, sin embargo tiene falencias, no hay personal permanentemente, asi que si se presenta algo no tienes a quien acudir. Al interior hay un food truck con buena oferta, pero cero medidas anti covid, no mascarilla, y nada de distanciamiento fisico. Como hostal es aceptable
Stayed 3 nights in Feb 2021

8/10 Good

Carolina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2021

8/10 Good

Carolina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Josselyn

Stayed 2 nights in Jan 2021

4/10 Poor

RODRIGO

Travelled with family
Disliked: Property conditions & facilities, room comfort
Mal
No habia televisor ni internet, hottub cerrado y hoteles .com no mencionaba eso. Eramos 5 y servicio solo para 4 No es hotel, solo cabañas
Stayed 2 nights in Jan 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Recomendado solo para parejas
En el Logo del hotel se indica que es 4 estrellas, pero no lo es. Recomendado sólo para parejas sin hijos, sin muchas comodidades. Cocina compartida, sin wifi, sin desayuno. Al momento de reservar no se indicó que no era temporada de deportes náuticos. Los cubos son bastante chicos. Mala relación calidad /precio
Stayed 1 night in Dec 2020

10/10 Excellent

Daniela, Santiago

Liked: Cleanliness, staff & service
Es un lugar único con una maravillosa vista al embalse que a medio día se torna de color turquesa, hermosas instalaciones, con piscina y zona de quincho muy agradable, es un lugar muy seguro y tranquilo, cercano a numerosos paseos interesantes como el Valle del Elqui, cabañas muy limpias y equipadas con todo lo necesario para disfrutar de una maravillosa estadía.
Stayed 3 nights in Feb 2020
Response from Emma on 19 Feb 2020
Muchas gracias por tu review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Emma on 5 Feb 2020
Muchas gracias por tu review!

10/10 Excellent

Benjamín

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Benjamin on 5 Jan 2020
Gracias por tu review!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Precioso Hotel y cabañas
La mejor opción si vas a Puclaro
Stayed 4 nights in Dec 2019
Response from Benjamin on 5 Jan 2020
Muchas gracias por tus comentarios! Nos alegra saber que disfrutaste de tu estadia. Saludos

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Un agrado el hotel. Las piezas son súper chiquititas, pero ideal para un par de días. La vista atómica y las áreas comunes estaban equipadídimas.
Stayed 3 nights in Aug 2019
Response from Emma on 6 Dec 2019
Muchas gracias por tu review!

8/10 Good

Mildred

Liked: Cleanliness, property conditions & facilities, room comfort
Me encantó el lugar, volvería felíz.
El lugar ideal para los que vamos a navegar o para quien quiera desconectarse y descansar. Tranquilo, con lo justo. Benjamín y Emma muy amables. Me encantó el silencio, la vista, la arquitectura los espacios, la ducha y la cama. Mi observación es con la plataforma de reserva ya que decía que sólo quedaba 1 cubo disponible y no era cierto, estaba casi todo disponible, esa estrategia de marketing solo perjudica al hotel o a quienes quieran reservar más de 1 cubo y la plataforma les dice que está todo reservado.
Stayed 2 nights in Jul 2019