I booked my Aunts into this hotel using a mix of points and funds. Upon checking in they couldnt find our reservation, refused to take the hotel.com number, and i had to contact hotels.com service which called tge hotel right away. Our reservation was found with the number the desk clerk wouldnt take from me AND she didnt understand the name i was giving her, was not pronounced ren and thus didnt see it.
After check in my Aunts go no towels for three nights, no room service, no trash collection, and no soap or shampoo. It was a horrible hotel for them.