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Reviews of Four Points by Sheraton Mall of America Minneapolis Airport

3.5 out of 5
Four Points by Sheraton Mall of America Minneapolis Airport
7745 Lyndale Avenue S, Richfield, MN

Reviews

7.6

Good

Rating 10 - Excellent. 75 out of 191 reviews" "
Rating 8 - Good. 50 out of 191 reviews" "
Rating 6 - Okay. 31 out of 191 reviews" "
Rating 4 - Poor. 22 out of 191 reviews" "
Rating 2 - Terrible. 13 out of 191 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great Value..
Stayed 7 nights in May 2024

10/10 Excellent

Jorge I

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it. Excellent customer service, clean etc
Stayed 1 night in May 2024

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Pool was so nice and not too cold and never busy. Only negative was the shower was pretty dull, the pressure wasn’t enough to wash but other than that wonderful stay :)
Stayed 2 nights in May 2024

10/10 Excellent

Jane, Belmont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to airport. Starbucks across the street.
Stayed 2 nights in Apr 2024

8/10 Good

laurie

Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 1 night in Mar 2024

10/10 Excellent

Debra

Stayed 1 night in Mar 2024

6/10 Okay

Erik

Travelled with partner
Standard for a basic stay
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Rachel

Liked: Cleanliness
Disliked: Amenities
Air conditioning / heating EXTREMELY loud fan noise.
Stayed 1 night in Feb 2024

6/10 Okay

Mikel

Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
This hotel was very convenient to where I was working, as well as to restaurants and shopping and transportation. The staff was above and beyond friendly and helpful, the facility was immaculate, and my room very comfortable and quiet. This is going to be my new “go to”!
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very helpful! Excellent staff! My room was safe, clean and comfortable!
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
So So Stay.
My stay was just so so. I was able to check in an hour early which was greatly appreciated after a long day of traveling. Once in the room it was quite tropical. After playing with the thermostat it was either to cold or tropical in the room with no middle ground. After contacting the desk to let them no that the thermostat might be broken they sent a person to check but I don't think English was his primary language and didn't offer up any help. He refused to believe that there was something wrong with the thermostat. The gentleman at the front desk was also unhelpful initially when I told him I was checking out a day early. He said that is fine, stop by the desk on your way out. I said no I don't want to spend any unnecessary time early in the morning at the front desk, that is why I am here now. After going around and around a bit he finally agreed that he could take care of it as we spoke.
Stayed 5 nights in Jan 2024

8/10 Good

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and nice!
Stayed 1 night in Feb 2024

10/10 Excellent

Victor, Smyrna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cosy
Stayed 1 night in Jan 2024

2/10 Terrible

rashonda

Disliked: Cleanliness, property conditions & facilities
It smelled awful we checked out early elevator was broken
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Stayed 1 night in Oct 2023

6/10 Okay

Shirlyce

Travelled with family and small children
Disliked: Property conditions & facilities
Freezing pool, unusable, sad when you have children that are looking forward to playing. Floor around pool was extremely slippery.
Stayed 2 nights in Dec 2023

8/10 Good

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities
Staff was super helpful, nice clean quiet room
Stayed 1 night in Nov 2023

4/10 Poor

Dennis, Harwood Heights,

Travelled with partner
Disliked: Property conditions & facilities
The room ordered on line was not the room we were assigned. Plumbing of bathroom sink amateurish, and size of bed smaller than the queen requested. The room itself was small and crowded. Not worth the price paid.
Stayed 2 nights in Nov 2023

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Norma

Stayed 1 night in Oct 2023

8/10 Good

Danny

Travelled with partner
Easy access to the Highway
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean but could not check in till after 3. rooms were not ready
Stayed 1 night in Sep 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
My second stay here, and definitely not my last. I can't sleep well unless the room is dark, and these are the best blackout shades I've ever found in a hotel room! Despite being close to the 494 Freeway, the room is absolutely quiet. The bed is very comfortable. The restaurant serves breakfast and dinner, and has excellent hamburgers. It's convenient to the freeway, and close to gas stations and a Perkins restaurant about a mile south. I think I've found my go-to hotel for my Minneapolis stays.
Stayed 5 nights in Sep 2023

10/10 Excellent

Wei Lin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location around the airport. Extremely clean property, and I am surprised by their indoor pool. The room I got has plenty of space for two people and is comfortable to stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Fabio

Stayed 2 nights in Sep 2023

4/10 Poor

Kim

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not stay again
Stayed 1 night in Sep 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We'll be back next year
Stayed 7 nights in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Price was good and room was large, clean and quiet. Very comfortable bed and pillows. Shuttle to the airport was easy to schedule and on time. Great Thai restaurant was right down the street and easy to walk to. Highly recommend.
Stayed 1 night in Sep 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This may be my new go-to hotel when I visit Minneapolis. As a senior, solo woman traveler, I feel safe in this part of Richfield. It's easy on/off 494 at Lyndale. The restaurant is open during breakfast and dinner, and has EXCELLENT hamburgers. It has a small but usable pool and a Jacuzzi. It's convenient to several gas stations (when you have to gas up before returning your rental car). It's about a mile from the nearest Perkins, Cub supermarket, and Holiday gas station/convenience store. They should mention (in their list of amenities) that they DO have microwaves and small refrigerators in the rooms. They have washers and dryers on the ground floor. The only weird part is that they only take credit cards. The beds are more comfortable than mine at home (plus I don't have to fight for blankets with my husband or the cats)..
Stayed 10 nights in Aug 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and friendly check in
Stayed 1 night in Sep 2023

10/10 Excellent

Brenna

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff was so kind and friendly and the room was very comfortable! I really enjoyed my stay.
Stayed 7 nights in Aug 2023
Response from TD on 8 Sep 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are happy to hear you had a wonderful stay with us and we hope to see you again in the future!

10/10 Excellent

Blanca

Liked: Amenities, property conditions & facilities
The staff was great and friendly
Stayed 1 night in Sep 2023
Response from TD on 8 Sep 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are happy to hear you had a wonderful stay with us and we hope to see you again in the future!

10/10 Excellent

Kelsi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from TD on 8 Sep 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are happy to hear you had a wonderful stay with us and we hope to see you again in the future!

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from TD on 8 Sep 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We hope to see you next time your in town. Let us know what else we can improve on to get that 5 out of 5 score. Until next time!

10/10 Excellent

Jarrod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and pleasant stay
I stay at hotels all over the country. The front desk lady, Esther, has amazing customer service and made things that much better at check in and requesting new key cards, extending the stay, etc. Hotel and room are clean, comfortable, and great value. Will definitely be back!
Stayed 10 nights in Aug 2023
Response from TD on 8 Sep 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are happy to hear you had a wonderful stay with us. I relayed your kind compliments to Esther and she was happy to read them. We hope to see you again in the future!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from TD on 3 Sep 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive good or bad as it helps us better serve our guests. We hope to see you again when your travels bring you back to the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful ! Especially the shuttle to the airport
Stayed 3 nights in Aug 2023
Response from TD on 3 Sep 2023
Thank you for taking the time to provide us feedback we appreciate all the feedback we receive good or bad as it helps us better serve our guests. We hope to see you again when your travels bring you back in the area.

8/10 Good

Antenisha, Minneapolis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 1 night in Aug 2023
Response from TD on 8 Sep 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are happy to hear we were convenient for you. We hope you choose to stay with us again and please feel free to tell us what else we can improve on to get that 5 out of 5 review from you. Until next time!

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, affordable, good place to stay!
Stayed 1 night in Aug 2023
Response from TD on 17 Aug 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We hope to see you again in the future!

6/10 Okay

Kawthar

Disliked: Staff & service
Meh
Stayed 5 nights in Aug 2023
Response from TD on 8 Sep 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. I'm sorry to hear you had a meh experience at our hotel. I have brought this up to our GM and housekeeping manager and I am truly sorry your experience was not an exceptional experience. We hope you can give us another chance so we can you show you your last stay was an exception.

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Only thing the Curtains were not black out.
Stayed 1 night in Jul 2023
Response from TD on 8 Sep 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. I'm sorry to hear your room didnt have blackout curtains. I have spoken with our Maintenance manager and we have checked all our rooms to make sure they have blackout curtains and made sure they work. We hope to see you in the future so we can give you a room with blackout curtains.