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Reviews of Inti Punku MachuPicchu Hotel & Suites

3.5 out of 5
Inti Punku MachuPicchu Hotel & Suites
Calle Kori Wakanki 209, Urbanización Las Orquídeas, Machu Picchu

Reviews

8.2

Very good

Rating 10 - Excellent. 76 out of 171 reviews" "
Rating 8 - Good. 56 out of 171 reviews" "
Rating 6 - Okay. 18 out of 171 reviews" "
Rating 4 - Poor. 8 out of 171 reviews" "
Rating 2 - Terrible. 13 out of 171 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alainia

Liked: Cleanliness, staff & service, property conditions & facilities
The view from the balcony was amazing! Room was clean and comfortably. Decent free breakfast
Stayed 3 nights in May 2024

6/10 Okay

Gail

Travelled with partner
Disliked: Staff & service, amenities
Very close to train station✔️ Nice vieuw✔️
Stayed 1 night in Apr 2024

6/10 Okay

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel is nice, breakfast looked awesome. Be careful booking your room. My description of the senior suite indicated 2 bedrooms. This was NOT the case. Very disappointed.
Stayed 1 night in Apr 2024

10/10 Excellent

BARKATALI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Stayed 1 night in Apr 2024

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
loved the area. Hotel was central
Stayed 1 night in Jan 2024

8/10 Good

Hugo, Ciudad de Buenos Aires

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ubicado frente a la estación de trenes, lo que lo hace conveniente para el transporte, dado que no hay autos en el pueblo. Hay restaurantes cercanos, pero la zona donde más hay está a unas cuadras que habrá que caminar y el terreno en Aguas Calientes es muy irregular por lo que habrá que subir y bajar bastante.
Stayed 2 nights in Mar 2024

8/10 Good

FERNANDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room clean. Staff very eficient and courteous. Bathroom needs to be remodel. Breakfast was ok.
Stayed 1 night in Feb 2024

10/10 Excellent

HERNAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carol and Gabriela always ready to help...very friendly and with a smile to serve.... This will be my hotel in Machu Picchu... I just feel like in home ... Thank you Inti Punku staff.... See you soon...
Stayed 2 nights in Jan 2024

10/10 Excellent

Madhu

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
This place was pretty decent, felt safe, right behind the train station and close to the large market but the rooms had a musty smell (likely from the damp of the area) otherwise, clean and accomodating. Staff were amazing and addressed all our concerns, let us know about the wifi, were available 24/7, we had access to water and the breakfast times and options were pretty good.
Stayed 1 night in Jan 2024

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very accommodating and friendly. Breakfast was great. Hotel is right next to the train station so strong odor of diesel exhaust present and AC didn’t function well.
Stayed 1 night in Jan 2024

6/10 Okay

WENG IAN

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
good: shower is hot enough and comfortable , near the departure train station, bad: the hotel facilities are very old, bathroom is smelly, the location is not convenient, you need to climb up to get to it, the public toilet is dirty without cleaning
Stayed 1 night in Dec 2023

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rafik

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only gave 4 stars on staff because the night manager that checked us in kept my passports and didnt call the room to tell me he had them. He actually put them on the counter and said i was hoping you came back... Other than that he checked us us in pretty quick.

8/10 Good

Rafael, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was surprisingly nice! The bathroom was particularly well appointed. The air conditioner was a nice touch. Bottled water and comfortable bed. Great value!
Stayed 1 night in Dec 2023

10/10 Excellent

Jingke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel surprised us with roses which is amazing. The breakfast is free and also great before hiking up to Machu Picchu. They also provide free luggage storage. Really enjoyed the stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin, Kissimmee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very well situated, very friendly staff and lots to do walking distance
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Nice town, disappointing experience
I’m not sure what happened with our experience. From what I’ve read and heard from people in the area, the hotel is usually very nice. For some reason the room smelled CONSTANTLY of a home with 7 dirty kitty litter boxes. Also, there was poor ventilation that lead to the room being constantly… “swampy”? There was an air conditioner/dehumidifier machine in the room. I ran the dehumidification constantly except when I needed to take it into the bathroom roughly every hour to empty the water basin. I did not sleep well at all because it felt like I was drowning. The staff were ok. It was a bit difficult interacting with them as both my Spanish and their English were mediocre. Again, I think my experience may have been an outlier from what I’ve read and heard, but it is what it is.
Stayed 2 nights in Nov 2023

2/10 Terrible

Aaron

Stayed 1 night in Nov 2023

10/10 Excellent

Lindsay

Stayed 1 night in Nov 2023

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is super clean. Sheets and pillows smells fresh, which usually a issue in other hotels. Close to Central Plaza, safe, friendly. I do recommend this hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding sustomer service provided by hotel staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Ivette, Ponce

Travelled with partner
Liked: Amenities
Beautiful suite!
Stayed 1 night in Oct 2023

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast too early…otherwise fine!
Stayed 2 nights in Oct 2023

6/10 Okay

yang

Travelled with family
A bit disappointed as I booked this hotel based on the review rating which I thought it will be a great stay in Aguas Calientes but turned out to be an disappointment. From check in, staff provided us wrong breakfast info, then the room was really damp and smelly. The mattress is worn out should be replaced. The bathroom shower is slow drain and with hair in the wall. I am usually not very fussy but all these added up to a bit disappointment.
Stayed 1 night in Oct 2023

10/10 Excellent

LUIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel right beside the train station. Nice accommodations. The staff went over and above to accommodate us.
Stayed 1 night in Oct 2023

10/10 Excellent

Sachi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for stop over in Agua Calientes. Despite being so close to the train station we didnt have any issues- we did wake up early to head to Machu Picchu. Highly recommend. Room was spacious and had a balcony.
Stayed 1 night in Oct 2023

10/10 Excellent

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and location was walkable to everything!
Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so nice and accommodating at this hotel! The first night we arrived, my two friends were freezing and it was difficult to get warm. The windows in our room were open and we had to close them for warmth. The light bulbs were also not good quality and we did not have enough towels for the number of guests in our room. We had to change our hotel for the end of the week, primarily due to warmth. I thought that the breakfast was moderate and we all loved the constant tea and hot water availability each day. The location was nicely central for Cusco and we could walk around easily. If you are okay with more of a rustic, older, cabin-type of feel, this hotel can be great for you. If you want a more modern up-to-date option, I recommend looking for another place.
Stayed 1 night in Sep 2023

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is incredibly professional and helpful
Stayed 1 night in Sep 2023

8/10 Good

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Reynaldo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel cerca de la estación del tren. Es tal cual se promociona y se ve en las fotos.
Stayed 1 night in Jun 2023
Response from Pedro C on 8 Jun 2023
Estimado Reynaldo gracias por sus comentarios y calificación,esperamos su pronto retorno

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Pedro C on 8 Jun 2023
Graciass por sus comentarios y calificación

10/10 Excellent

Michael, Clive

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel - great value and location. Had AC units which were awesome. We loved staying there
Stayed 1 night in Nov 2022
Response from Pedro C on 13 Nov 2022
Dear Michael, thank you for share your comments and rate about our hotel. We hope your soon return, have a nice trip back to home

8/10 Good

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a great location by the train station and not far from the busses to Machu Picchu. Area was safe. Hotel was clean. Breakfast buffet was good. Staff was super friendly. Biggest negative was that they had no A/C and the fan was loud
Stayed 1 night in Sep 2022
Response from Pedro C. on 19 Nov 2022
Dear Philip, Thank you for commenting on your experience, certain rooms do not have the air conditioning working at 100%, but we are already working on it, thank you for your preference, we look forward to your soon return

10/10 Excellent

Kamel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel is amazing! Steps from the train station, surrounded by anything you might fancy! The staff is a great group of human beings, so nice, knowledgeable, always looking how to please or accommodate your request. Front desk Melinda and Walter and José Luis they all made my stay an amazing one! God bless you!
Stayed 2 nights in Sep 2022

2/10 Terrible

Fernando

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that on the web they show pictures of this hotel being beautiful and that is not true. The room that we get was HORRIBLE!!!!!!
Stayed 2 nights in Aug 2022

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Amir

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mixed feelings about this hotel
Great attentive staff. Central location. Breakfast is just ok. Room was small (family room) and no views. Towels and shears are clean but well used and in need for renewal. Bed was uncomfortable.
Stayed 1 night in Aug 2022

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities
This hotel is in close proximity to both the Machu Picchu train & bus stations, as well as conveniently located near tons of shops and restaurants. Everything is in walking distance. The hotel began serving a complimentary breakfast at 5 am for those with an early entry to Machu Picchu and also offers a storage service to leave your bags there while you are visiting the main attraction. The beds were not that comfortable but were fine for one night. The temp of our triple room was slightly stuffy and uncomfortable as we are used to sleeping in a cooler room. The staff were more than willing to try to help with a/c. Overall, a good option for those looking for convenience on their overnight in aguas calientes/ Machu Picchu.
Stayed 1 night in Aug 2022

8/10 Good

Aaron

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

Paulina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación y la suite con balcón es súper amplia y bonita
Stayed 2 nights in Aug 2022

10/10 Excellent

Aaron

Stayed 1 night in Jul 2022

6/10 Okay

robert

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service, nice , clean place. Beautiful location
Stayed 1 night in Jul 2022