Double Room, Private Bathroom (External) | Premium bedding, down duvets, individually decorated, desk
Check availability

Reviews of Lucca Charm

Lucca Charm
Via Roma 14, Lucca, Provincia di Lucca

Reviews

8.6

Excellent

Rating 10 - Excellent. 7 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 3 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

George

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location!!!!
Stayed 1 night in Apr 2024
Response from Anna on 17 Apr 2024
Good afternoon Mr. George. Thanks so much.Regards, Alfredo

10/10 Excellent

donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in the centre of Lucca with oodles of charm and thoughtful touches. Recommended
Stayed 1 night in Dec 2023
Response from Anna on 17 Dec 2023
Thanks for your review

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to a mishap in our scheduled Lucca Charm room prior to our arrival, we actually ended up staying in a nearby apartment owned by the same people - Al Cardinale - so this review describes the apartment and not our originally scheduled Lucca Charm room. Paolo met us and was very helpful in setting us up in the apartment. The location was great and we had everything we needed. Like many places, we needed to go up many steps to the apartment, but it was fine.
Stayed 2 nights in Sep 2019
Response from Endrio on 26 Sep 2019
Thank you so much, it was a pleasure to host you and an honor to meet you.

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Endrio on 24 Sep 2019
Grazie per aver soggiornato a Lucca Charm

10/10 Excellent

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
What was Enrique was I was right in the center of Lucca a historic city! Amazing old building on the outside and inside thought modern bathroom and do doa ious if a room! Very authentic! Perfect fir me. Step outside and Cade’s everywhere as well as shops and just living in history!
Stayed 4 nights in May 2019
Response from Endrio on 5 Jun 2019
Thank you for staying at Lucca Charm !!! It was a piscere to welcome you and an honor to meet you. Until next time !!!

10/10 Excellent

William&Nanette, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with in the walls of Lucca. Easy walking distance to all sites, shops and restaurants. A most Charming room with terrific character. Yes there are stairs to climb to the first floor rooms and common area but our host insisted on carrying all suitcases up and down on our arrival and departure. A wonderful stay
Stayed 2 nights in May 2019
Response from Endrio on 21 May 2019
Thank you so much for staying at Lucca Charm !!! It was an immense pleasure to welcome you and an honor to meet beautiful people like you. That's why I love my job !!! Until next time. Greetings

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Wonderful location, right in the heart of Lucca. Spacious room, old fashioned obviously given it's location. I was pleased to have a kettle in my room. I found the fact that the bathroom was separate (although it was private to me) awkward, it meant a lot of unlocking/locking doors and the keys were a bit tricky. My room was dark, lights should be brighter and it would be nice if I could open the shutters. There is no towel change or daily clean here, but that was ok with me.
Stayed 3 nights in Apr 2019
Response from Endrio on 1 May 2019
Grazie per aver soggiornato a Lucca Charm. Se quando prenoti, scegli una camera con il bagno privato esterno, è normale che tu abbia "più chiavi". La prossima vola, con puoi prenotare una camera con bagno privato interno (ne abbiamo 2!!!). Per avere più luce in camera, basta aprire le finestre (tutte hanno l'apertura, gli ospiti non "sono murati dentro"). Tutte le mattine rifacciamo i letti, passiamo l'aspirapolvere e laviamo il pavimento. Inoltre, cambiamo quegli asciugamani che vengono lasciati in terra (anche se non siamo un HOTEL e quindi non siamo tenuti a farlo) per il profondo rispetto che abbiamo degli ospiti. Best regards

6/10 Okay

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities
Buono ma da rivedere scarichi bagno
Buon rapporto qualità-prezzo. Centralissimo. Arredamento nuovo e caratteristico. I nuovi gestori hanno fatto un ottimo lavoro e stanno continuando a perfezionare i dettagli. Purtroppo nella nostra camera c'è ancora da sistemare il cattivo odore proveniente dal bagno quasi insopportabile.
Stayed 1 night in Sep 2023
Response from Anna on 21 Sep 2023
Buon giorno Sig. Gabriele, grazie per la Sua recensione. Provvederemo alla risoluzione del problema.saluti, Anna

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Endrio on 23 Jan 2020
Thank you sooooooooooooooooooo much!!!

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2019
Response from Endrio on 6 Oct 2019
Grazie comunque

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Endrio on 10 Jul 2019
Grazie per aver soggiornato a Lucca Charm!!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucca Charm è stata una bellissima scoperta! L'accoglienza è stata decisamente amichevole da parte dei proprietari che sono 2 persone davvero molto simpatiche e disponibili, la posizione del B&B è davvero ottima per chi come noi rimane solo un giorno....è in pieno centro e consente di visitare la città in modo molto semplice e comodo. Il rapporto qualità/prezzo penso sia il migliore trovato! Complimentissimi ragazzi, è stato bello conoscervi e se torneremo a Lucca, sicuramente torneremo da voi.
Stayed 1 night in Jun 2019
Response from Endrio on 7 Jul 2019
E' stato un onore, oltre che un piacere, conoscere ed ospitarvi!!! Lavoro con il sorriso perchè ho la fortuna di poter conoscere persone simpatiche come voi. Spero proprio che possiate ritornare a Lucca Charm... Alla prossima!!!

8/10 Good

Merja

Liked: Cleanliness, staff & service, room comfort
Keskeisellä sijainnilla oleva hotelli
Hotelli on keskeisellä paikalla aivan kaupungin keskustassa. Kadulta kantautui melua, ainakin viikonloppuna. Paljon portaita eikä hissiä. Kodikkaan viihtyisä hotelli vanhassa talossa, mukava omistaja ja ystävällinen palvelu. Huoneeni privaattikylpyhuone oli käytävän toisella puolella :)
Stayed 1 night in Apr 2019
Response from Endrio on 13 Jun 2019
Kiitos paljon siitä, että pysyt Lucca Charm. Oli ilo järjestää sinut ja kunnia tavata sinut.

8/10 Good

Nuno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Endrio on 12 Mar 2019
Grazie per aver soggiornato a Lucca Charm.