All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
In general, we really enjoyed our stay at your hotel. The place is beautifully maintained and the room is very comfortable. The one issue I had was the shower. I think that you need to install pressure sensitive shower faucets so that the temperature of the water remains stable. As it is now, the temperature kept fluctuating and you were freezing or getting burned…
Jorge
Stayed 2 nights in May 2024
Response from Guest Experience Team on 26 May 2024
Dear Jorge, thank you for your stay and for sharing with us your concerns about your recent experience.We always take care about our Guests feedback!We hope to have soon a new possibility to welcome you back and turn your opinion for better.Best regards,Guest Experience Team
Response from Guest Experience Team on 26 May 2024
Dear Mr. Mathias,thank you for choosing the Melia Genova and for your kind review! We are glad that the hotel's services lived up to your expectations.We look forward to seeing you soon.Best regards
10/10 Excellent
Kevin
Travelled with partner
13 Apr 2024
Nice staff, beautiful building!
Kevin
Stayed 1 night in Apr 2024
Response from Francesca Peterlongo-GEX on 28 Apr 2024
Dear Kevin,thank you very much for your visit and compliments.We hope to have soon a new possibility to welcome you back in a near future.Best regards,Melia Team
10/10 Excellent
Mircea
6 Apr 2024
Mircea
Stayed 1 night in Apr 2024
Response from Francesca Peterlongo-GEX on 28 Apr 2024
Dear Mircea,thank you very much for your stay and nice review!Best regards,Melia Team
Excellent staff, very friendly and professional. Helpful. Beautiful hotel.
David
Stayed 1 night in Jan 2024
Response from Francesca Peterlongo - GEX on 2 Feb 2024
Dear David,thank you very much for your stay and feedback!We hope to welcome you back in a near future.Best regards,Francesca PeterlongoGuest Experience
Response from Francesca Peterlongo - GEX on 2 Feb 2024
Dear Mohammad,thank you for your stay and feedback.We hope to have soon a new possibility to welcome you back and totally re-gain your trust in our Services.Best regards,Francesca PeterlongoGuest Experience
Response from Francesca Peterlongo - GEX on 28 Dec 2023
Dear Martin,thank you for your stay and top marks review!We hope to have soon a new possibility to welcome you back here at Melia Genova.Best regards,Guest Experience Team
Hotel was fine, I was misled by the Expedia pictures in to believing there was a hot tub for guest use when it was only the suite. I also paid for spa access which caused the front desk staff several minutes of confusion for some reason even though it clearly said spa access paid for they had to take my phone and take several minutes delay for the check in process which was slightly unprofessional. Bathroom was very uncomfortable as it was tiny and I barely fit on the toilet. I am a small female and that bathroom is just way too small for any adult human. Nice amenities like slippers and the bed was very comfortable and quiet. Rooms very soundproofed and valet service was excellent.
Anissa
Stayed 1 night in Dec 2023
Response from Francesca Peterlongo - GEX on 28 Dec 2023
Dear Anissa,thank you for your stay and for sharing with us your concerns about your recent experience.We always take care about our Guests feedback!We hope to have soon a new possibility to welcome you back and turn your opinion for better.Best regards,Guest Experience Team
Lovely hotel, walking distance to all city attractions, valet parking. Lovely large clean new rooms, breakfast was very tasty. Hotel gym is awesome for a hotel gym. Will stay again on next business trip.
david
Stayed 1 night in Nov 2023
Response from Francesca Peterlongo - GEX on 22 Nov 2023
Dear David,thank you very much for your stay and nice feedback. We are pleased to know that you appreciated all our Services and we are looking forward your next visit!Best regards,Melia Team
Very nice modern hotel in a quiet neighborhood. Great little grocery store, restaurants and bakeries across the street.
Erika
Stayed 1 night in Sep 2023
Response from Francesca Peterlongo - Gex on 19 Sep 2023
Dear Erika,thank you for your stay and nice feedback!We hope to have a new possibility to welcome you back in a near future.Best regards,Francesca PeterlongoGuest Experience
Response from Francesca Peterlongo - Gex on 19 Sep 2023
Dear Selin,thank you for your visit and top marks!best regards,Francesca PeterlongoGuest Experience
6/10 Okay
Kathleen
Travelled with partner
5 Sep 2023
Liked: Cleanliness
Property was just ok.
Kathleen
Stayed 1 night in Sep 2023
Response from Francesca Peterlongo - Gex on 10 Sep 2023
Dear Kathleen,thank you for you visit and feedback.We are sorry to know that the Hotel didn't meet at all your expectations. We remain at your complete disposal in case of any further assistance.Best regards,Francesca PeterlongoGuest Experience
Response from Francesca Peterlongo - Gex on 28 Aug 2023
Dear Jacek,thank you very much for your stay and feedback!We are happy to know that you appreciated your stay with us.Best regards,Francesca PeterlongoGuest Experience
Response from Francesca Peterlongo - Gex on 4 Aug 2023
Dear Rabieh,thank you very much for your visit and wonderful feedback!Waiting for your next stay, we send to you best regards,Francesca PeterlongoGuest Experience
10/10 Excellent
Jacques
Business traveller, Travelled with partner
25 Jul 2023
Liked: Amenities
The service
Jacques
Stayed 1 night in Jul 2023
Response from Francesca Peterlongo - Gex on 30 Jul 2023
Dear Jacques,thank you for your stay and nice feeback about our Service. We wait you for your next visit.My best regards,Francesca PeterlongoGuest Experience
The Melia hotel is fantastic. It's a beautiful hotel with spacious rooms and wonderful staff. Every staff member we interacted with was so friendly and helpful, we really enjoyed meeting them. The Melia rooms were spacious and very nice. We slept great on the comfortable beds. They have a fabulous indoor pool that you must use if you stay there. I highly recommend this hotel.
Isabel
Stayed 1 night in Jun 2023
Response from Francesca Peterlongo - Gex on 11 Jul 2023
Dear Isabel,thank you very much for your stay and for sharing with us this wonderful review!We are thrilled to know that you appreciated the experience with us, waiting for the next!Best regards,Francesca PeterlongoGuest Experience
10/10 Excellent
Lucas
Business traveller
27 Jun 2023
I’ve stayed here while on business several times. To me, it’s worth the premium because the location is quieter (especially at night), the rooms are clean and comfortable, the staff is friendly and helpful, and although the fitness center is small, it has a variety of new equipment.
Lucas
Stayed 5 nights in Jun 2023
Response from Francesca Peterlongo-GEX on 28 Jun 2023
Dear Lucas,thank you for your stay and your wonderful feedback!We are pleased to know that you appreciate our fitness center that we have recently renovated.We wish to have soon a new possibility to welcome you back.Best regards,Francesca PeterlongoGuest Experience
4/10 Poor
Saadeh
Travelled with family
23 Jun 2023
Disliked: Staff & service
It was so hard to get to the hotel. Stuff insisted to give them back the room key which was an old style card key or they’ll charged us $20 per key which we left at the room
Saadeh
Stayed 1 night in Jun 2023
Response from Francesca Peterlongo - Gex on 29 Jun 2023
Dear Sadadeh,we are trying to contact you because of your review, that is not regarding our Hotel.We hope that you spent nice visit with us and we wait for you to welcome you back as soon as possibile!My best regards,Francesca PeterlongoGuest Experience
Response from Francesca Peterlongo - Gex on 24 Jun 2023
Dear Penelope,thank you very much for your stay and top mark review!Hoping to have soon a new possibility to welcome you back.Best regards,Francesca PeterlongoGuest Experience
10/10 Excellent
Lynne
21 Jun 2023
Lynne
Stayed 1 night in Jun 2023
Response from Francesca Peterlongo - Gex on 24 Jun 2023
Dear Lynne,thank you for your stay and nice review!We are pleased to know that you appreciated your visit and we wait you for the next one!My best regards,Francesca PeterlongoGuest Experience
Superior property. Everything was perfect. Very pleased.
Kim
Stayed 2 nights in May 2023
Response from Francesca Peterlongo - Gex on 3 Jun 2023
Dear Kim,thank you for your wonderful feedback! It's a pleasure for us to know that you found your stay perfect!Looking forward your next visit!Best regards,Francesca Peterlongo
Fantastic hotel, one of the best I’ve ever stayed in, everything was amazing!
Nicholas
Stayed 1 night in Apr 2023
Response from Francesca Peterlongo - Gex on 28 Apr 2023
Dear Nicholas,thank you so much for this wonderful review! We are so proud to hear that you found our Hotel one of the best you ever visited.Hoping to have soon a new possibility to welcome you back for a future stay.My best regards,Francesca PeterlongoGuest Experience
Nice hotel, friendly helpful staff and excellent cocktails in the bar. Had more of a business hotel feel and was lacking the luxury of a top 5 star.
Scott
Stayed 1 night in Mar 2023
Response from Francesca Peterlongo - Gex on 18 Mar 2023
Dear Scott,thank you for your stay and nice review.We hope to have soon a new possibility to welcome you back here at Melia Genova.Best regards,Francesca PeterlongoGuest Experience
Great staff, good facilities, gym could be a bit larger
Daniel
Stayed 2 nights in Nov 2022
Response from Francesca Peterlongo on 28 Nov 2022
Dear Daniel, Thanks a lot for sharing your wonderful feedback about your last stay at Melia Genova, we are glad you've appreciated our services. Thanks also for your suggestionsBest wishes Francesca Peterlongo Guest Experience
We stayed at this hotel for a long weekend. Everything from the location to the finest details were perfect. I cannot fault this hotel and I must add that the reception staff are very professional.
Ludwig
Stayed 2 nights in Nov 2022
Response from Francesca Peterlongo on 28 Nov 2022
Dear Ludwig, Thanks a lot for sharing your wonderful feedback about your stay at Melia Genova. We are extremely glad that you appreciated our services and we look forward to welcoming you here again! Best WishesFrancesca Peterlongo Guest Experience
All front of house staff were very friendly, helpful and efficient. Very nice hotel with good amenities
Sarah Jane
Stayed 2 nights in Oct 2022
Response from Francesca Peterlongo - Gex on 31 Oct 2022
Dear Sarah Jane,thank you for your stay and wonderful review, especially for the nice words you spent for our Team!We hope to have soon a new possibility to welcome you.Best regards,Francesca PeterlongoGuest Experience
Response from Francesca Peterlongo - Gex on 26 Sep 2022
Dear Teresita,thank you veru much for your lovely review.We are pleased to know that you appreciated your stay and the Service and we are waiting for you for your next visit.Best regards,Francesca PeterlongoGuest Experience
Excellent, lovely stay here, great breakfasts, drinks, style etc etc would use again.
Phil
Stayed 3 nights in Sep 2022
Response from Francesca Peterlongo - Gex on 26 Sep 2022
Dear Phil,thank you so much for your visit and nice feedback! We will be pleased to welcome you back for your next stay with us!Best regards,Francesca PeterlongoGuest Experience
Comfortable hotel, however not 5 star service.
Some little niggles as well, for example the shower temperature kept changing mid shower.
Breakfast was ok, coffee was poor for Italy and certainly had much better in 3 and 4 star hotels.
Luke
Stayed 3 nights in Sep 2022
Response from Francesca Peterlongo - Gex on 26 Sep 2022
Dear Luke,thank you for you stay and review, very important for us to improve constantly your experience.We will be pleased to welcome you for a next stay and turn your opinion better.Best regards,Francesca PeterlongoGuest Experience
Quiet Clean and great staff service. 20-30 minutes walking distance to historic area and train station. It’s at a higher geographic position so walking back to hotel always an uphill element.
Sam
Stayed 6 nights in Sep 2022
Response from Francesca Peterlongo - Gex on 26 Sep 2022
Dear Sam,thank you for your stay and wonderful feedback!We wait you for the next stay,best regards,Francesca PeterlongoGuest Experience
Had a great stay at wonderful, modern Melia Genova. Great air conditioning and shower and bathtub. Good workout facilities and pools.
Safe, clean, quite neighborhood 10 minute walk from historic Genoa with good bus access (pickup every eight minutes goes all the way to Stazione Principe). Taxi 10 euro to Stazione, as well. Scenic overlook to water and working port just down the street (with nice cafe).
Very friendly staff accommodated late checkout and stored bags.
Will stay here again next time in Genoa.
andrew
Stayed 1 night in Aug 2022
Response from Francesca Peterlongo - Gex on 1 Sep 2022
Dear Andrew,thank you very much for your stay and wonderful feedback!Looking forward your next visit.Best regards,Francesca PeterlongoGuest Experience
10/10 Excellent
Salvador
14 Aug 2022
Salvador
Stayed 3 nights in Aug 2022
8/10 Good
Elena L
12 Jul 2022
Elena L
Stayed 1 night in Jul 2022
Response from Francesca Peterlongo - Gex on 27 Jul 2022
Dear Elena,
thank you very much for your stay and nice feedback!
Best regards from Melia Genova Team!
Francesca Peterlongo
Guest Experience
10/10 Excellent
Edda
5 Jul 2022
Edda
Stayed 2 nights in Jul 2022
Response from Francesca Peterlongo - Gex on 27 Jul 2022
Dear Edda,
thanks a lot for your stay and top marks!
Looking forward your next visit.
Best regards,
Francesca Peterlongo
Guest Experience
Response from Francesca Peterlongo - Gex on 27 Jul 2022
Dear Michael,
thank you very much fro your visit and nice feedback!
We hope to have a new possibility to welcome you back here at melia Genova.
Best regards,
Francesca Peterlongo
Guest Experience