Outdoor pool, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)

Reviews of Ocean Eden Bay - Adults Only - All inclusive

5 out of 5
Ocean Eden Bay - Adults Only - All inclusive
Mountain Spring Bay, Coral Spring, Montego Bay, Falmouth

Reviews

8.0

Very good

Rating 10 - Excellent. 954 out of 1978 reviews" "
Rating 8 - Good. 463 out of 1978 reviews" "
Rating 6 - Okay. 245 out of 1978 reviews" "
Rating 4 - Poor. 176 out of 1978 reviews" "
Rating 2 - Terrible. 140 out of 1978 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 3 nights in May 2024

10/10 Excellent

Secayah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing view from our room. The food was amazing, staff was very professional and the hotel is super clean. We will definitely be visiting again.
Stayed 3 nights in May 2024
Response from Kevin Silvera on 25 May 2024
Dear Guest,Thank you for your wonderful review! We're thrilled you enjoyed the view, food, and our professional staff. We look forward to welcoming you back soon.

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Adults only side was nice but still had access to both sides. The bed was uncomfortable to me too hard. Did let guest services know and nothing was done. Snacks for room not available such as chips, candy or fruits
Stayed 3 nights in May 2024
Response from Kevin Silvera on 25 May 2024
Dear Guest,Thank you for your feedback. We're glad you enjoyed the Adults Only side. We apologize for the bed discomfort and lack of room snacks. We'll work on improving our guest services and in-room amenities.

8/10 Good

Jordyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in May 2024
Response from Kevin Silvera on 24 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Tamica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Kevin Silvera on 25 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with helpful staff. There were multiple dining options and fun activities. The swim out was amazing and PRIVILEDGE is worth the money.
Stayed 5 nights in May 2024
Response from Kevin Silvera on 24 May 2024
Dear Guest, Thank you for your kind words! We're delighted to hear you enjoyed our property, dining options, and activities. It's great to know you found the swim-out and PRIVILEGE experience worthwhile. We look forward to welcoming you back soon!

10/10 Excellent

Lilliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Earl was the highlight of our stay! The trip started off a bit frustrating but Earl was determined to change my experience. He was extremely empathetic, he was kind! He was so professional & accommodating. He ensured we were taken care of and checked in on us often. We had the most amazing time with our butler Andres who was also amazing and such a fun time! If you’re staying in this resort I highly recommend upgrading to Privilege it’s worth the money!
Stayed 3 nights in May 2024
Response from Kevin Silvera on 22 May 2024
Dear guest,Thank you for your kind words and for highlighting Earl and Andres as standout members of our team! We are delighted to hear that they made your stay exceptional with their professionalism, empathy, and attentiveness. Your recommendation to upgrade to Privilege is greatly appreciated, and we are thrilled that it added so much value to your experience. We look forward to welcoming you back soon.

4/10 Poor

Melissa Gabriela

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Would not go back.
Stayed 3 nights in May 2024
Response from Kevin Silvera on 22 May 2024
Dear Guest,Thank you for your feedback. We're sorry to hear that the hotel did not meet your expectations. Your comments are valuable to us, and we will use them to improve our services and facilities. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Iyerton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kevin Silvera on 23 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

6/10 Okay

DeMia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in May 2024
Response from Kevin Silvera on 22 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

8/10 Good

Raymeri Carolina

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from Kevin Silvera on 22 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Omar K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, great vibe, great hospitality! Oh did I mention the food was great :)
Stayed 4 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

8/10 Good

junior

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was amazing food is great. Staff is awesome and sweet. Only thing is for the staff to learn how to make more different drinks
Stayed 4 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service
Very nice
Stayed 4 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

10/10 Excellent

Dodley

Stayed 4 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

8/10 Good

chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The adults only side was amazing beautiful property always something to do
Stayed 5 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

10/10 Excellent

Nellie Louwechshea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and fun.
Stayed 4 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,It's wonderful to know that our team made your stay enjoyable. Your kind words motivate us to keep delivering excellent service.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used Privilege and we absolutely think it was worth it due to the exclusive bars, liquor, beach access, and butler that came with it. The resort is very nice and has beautiful beaches, pools, and buildings. The staff was very friendly, Daniel the butler did an incredible job at assisting us at all times and even left a heartfelt message in our room as a surprise! The shows and bands were fun to watch and we enjoyed the pool parties as well. We didn't love the food, especially the lunch options, but otherwise we had no problems with the resort! Will definitely recommend to others.
Stayed 6 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and found the Privilege package worth it. We're glad you appreciated the exclusive bars, liquor, beach access, and butler service. It's great to know that Daniel made your stay special with his exceptional service. We're happy you enjoyed the shows, bands, and pool parties. We appreciate your constructive feedback about the food and will work on improving the lunch options. Thank you for recommending us to others, and we look forward to welcoming you back in the future!

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice stay, could have better customer service and food is limited even though it’s all inclusive
Stayed 4 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Thank you for your feedback. We're glad you had a nice stay, but we regret that the customer service and food variety did not meet your expectations. Your comments are valuable, and we will work on enhancing our service and expanding our food options to ensure a better experience for our guests. We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.

4/10 Poor

Rajendra

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in May 2024
Response from Kevin Silvera on 18 May 2024
Dear Guest,We're saddened to hear that your experience with us warranted only two star. Your feedback is invaluable to us, and we genuinely want to understand the areas that impacted your stay negatively so that we can make improvements. Please share any specific details or concerns you have, and rest assured, we'll take immediate action to address them and enhance the experience for all our guests.

10/10 Excellent

Denis

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I have not been to an all inclusive resort before but I must say my experience at 0cean Eden Bay exceeded all that I was expecting.
Stayed 1 night in May 2024
Response from Kevin Silvera on 16 May 2024
Dear Guest,We're thrilled to hear that you enjoyed your time at our resort. It's always our goal to provide a memorable and enjoyable experience for our guests. We look forward to your next visit!

10/10 Excellent

Estena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kevin Silvera on 17 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Kayla B

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my experience here highly recommend
Stayed 3 nights in May 2024
Response from Kevin Silvera on 16 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

4/10 Poor

Tyriq

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When you first walk in, everything is amazing! After your first day everything starts to get worse and worse. For starters I’ll say that I did like the shows and the number of choices of eating options there are. I also enjoyed the pool as it was very beautiful! What I did not like was that the only bar with all the liquor is the lobby bar. Every other bar is a hit or miss on what they have for the time. If you ordered something as simple as a piña colada, they would tell you they have no pina colada, no rum, or that you would have to go to the lobby to get it. This is consistent with all bars that weren’t the lobby bar. Its a big resort so there’s alot of walking to get from one place to another, which is fine. But after a long walk in the heat, you would love to walk into a building that has AC blasting but none of the places besides the showroom had that. Everywhere else was just as hot as outside. There were a few wonderful staff members, but most of them were just rude at all times, whether they would dismiss you, talk over you, or tell you to “frame Jamaican Dollars when you get home” instead of taking it as a small tip (the same person accepted the same value in USD 1 minute later which is crazy). The food was very mid even though there were many options. Best place to eat was the hibachi place after waiting a few hours after reservation time to start eating. Definitely not a 5 star resort for sure! I could say more but there’s a character limit …
Stayed 5 nights in May 2024
Response from Kevin Silvera on 15 May 2024
Dear Guest,Thank you for your feedback. We're glad you enjoyed our shows, dining options, and pool. We apologize for any inconveniences you experienced during your stay. We'll address concerns about beverage availability and air conditioning. We'll also ensure our staff provide the service our guests deserve. Your feedback on dining will be shared with our culinary team. We appreciate your insights as we strive to improve. We hope to welcome you back for a better experience in the future.

10/10 Excellent

yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kevin Silvera on 16 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

6/10 Okay

Tonya

Travelled with partner
Wasn’t enough activities for the adults. Pool tables were accessible to the kids at the neighboring resort.
Stayed 3 nights in May 2024
Response from Kevin Silvera on 15 May 2024
Dear Guest,We apologize for any inconvenience regarding the lack of activities for adults. Your feedback on the accessibility of pool tables to kids at the neighboring resort is noted, and we'll explore options to enhance adult-oriented activities for future stays. Thank you for bringing this to our attention.

4/10 Poor

Angela, Houston

Travelled with group
Liked: Cleanliness
This is a three star property. However, The Coral Springs side seemed to have more amenities and the facility seems nicer. This property is further out, so not a lot of options in close proximity. Be prepared for 45 min to 2 hour rides to activities.
Stayed 4 nights in May 2024
Response from Kevin Silvera on 15 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

joanne m, SEYMOUR

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the beautiful ocean and the pool was amazing. The entertainment and music was great along with the food.
Stayed 4 nights in May 2024
Response from Kevin Silvera on 15 May 2024
Dear Guest,We're ecstatic to hear about your positive experience with us! Creating exceptional moments for our guests is our mission, and your feedback reassures us that we're on the right track. We look forward to your return for more memorable moments.

10/10 Excellent

Azriel

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kevin Silvera on 15 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

6/10 Okay

Trenecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The items on the buffet is limited. The drinks were not the best. I had a swim up room but still had to drink Rum instead of Hennessy or the other top shelf liquors. The beach on the side that is not in the privilege area is extremely rocky and takes away from the beautiful scenery. The best part about my trip was the pool entertainment! I had a blast at the Foam party. The butler service that I received from Demar was Top Tier. I really wish the beach and food selection was better. I have been to many resorts and this finishes in last place.
Stayed 3 nights in May 2024
Response from Kevin Silvera on 14 May 2024
Dear Guest,We appreciate your feedback about your recent stay. We're sorry to hear that you found the buffet options limited and the drinks not up to your expectations. Your comments about the beach and food selection have been noted, and we'll strive to improve in these areas. However, we're glad to hear that you enjoyed the pool entertainment and had a great experience with our butler service from Demar. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable experience.

2/10 Terrible

Janita

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in May 2024
Response from Kevin Silvera on 15 May 2024
Dear Guest,We're saddened to hear that your experience with us warranted only one star. Your feedback is invaluable to us, and we genuinely want to understand the areas that impacted your stay negatively so that we can make improvements. Please share any specific details or concerns you have, and rest assured, we'll take immediate action to address them and enhance the experience for all our guests.

2/10 Terrible

Sandra

Disliked: Staff & service
Stayed 4 nights in May 2024
Response from Kevin Silvera on 15 May 2024
Dear Guest,We're saddened to hear that your experience with us warranted only one star. Your feedback is invaluable to us, and we genuinely want to understand the areas that impacted your stay negatively so that we can make improvements. Please share any specific details or concerns you have, and rest assured, we'll take immediate action to address them and enhance the experience for all our guests.

4/10 Poor

cherica

Liked: Staff & service
Stayed 4 nights in May 2024
Response from Kevin Silvera on 15 May 2024
Dear Guest,We're saddened to hear that your experience with us warranted only two star. Your feedback is invaluable to us, and we genuinely want to understand the areas that impacted your stay negatively so that we can make improvements. Please share any specific details or concerns you have, and rest assured, we'll take immediate action to address them and enhance the experience for all our guests.

10/10 Excellent

Nia Shanice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing at the steak house and at Marlins. And the drinks are great!
Stayed 3 nights in May 2024
Response from Kevin Silvera on 14 May 2024
Dear Guest,We're ecstatic to hear about your positive experience with us! Creating exceptional moments for our guests is our mission, and your feedback reassures us that we're on the right track. We look forward to your return for more memorable moments.

10/10 Excellent

Lisa, north east

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kevin Silvera on 15 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Damian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time and I would surely visit again
Stayed 3 nights in May 2024
Response from Kevin Silvera on 14 May 2024
Dear Guest,Thank you so much for your positive feedback! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another memorable stay.

10/10 Excellent

Brooklyn Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food was amazing here
Stayed 5 nights in May 2024
Response from Kevin Silvera on 14 May 2024
Dear Guest,It's wonderful to know that our team made your stay enjoyable. Your kind words motivate us to keep delivering excellent service.

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pool close early
Stayed 5 nights in May 2024
Response from Kevin Silvera on 14 May 2024
Dear Guest,We sincerely appreciate you taking the time to share your thoughts with us. Your feedback is invaluable as it helps us understand how we can better serve our guests. We are truly grateful for your input and will use it to improve our services and enhance the experience for future guests. Thank you once again for your valuable feedback.

4/10 Poor

Candice

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in May 2024
Response from Kevin Silvera on 14 May 2024
Dear Guest,We sincerely appreciate you taking the time to share your thoughts with us. Your feedback is invaluable as it helps us understand how we can better serve our guests. We are truly grateful for your input and will use it to improve our services and enhance the experience for future guests. Thank you once again for your valuable feedback.

10/10 Excellent

mimoza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Kevin Silvera on 14 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

8/10 Good

LATESIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The selling of timeshare for my husband Birthday was a cheap act the presentatoon need to be a request option it took all of our day to sell a room option
Stayed 1 night in May 2024
Response from Kevin Silvera on 10 May 2024
Dear Guest,We apologize for any inconvenience caused by the timeshare presentation during your husband's birthday celebration. Your feedback about the presentation duration and format is valuable to us, and we will review our procedures to ensure a smoother experience for our guests in the future. Thank you for bringing this to our attention, and we hope you were still able to enjoy your time with us.

10/10 Excellent

Marina Alijia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facility were absolutely amazing. Definitely recommend this hotel and would definitely stay here again!
Stayed 2 nights in May 2024
Response from Kevin Silvera on 10 May 2024
Dear Guest,We're absolutely thrilled to hear about your positive experience with us! Making unforgettable moments for our guests is our mission, and your feedback reassures us that we're on the right track. We eagerly await your return for more memorable moments.

10/10 Excellent

Demetrius

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in May 2024
Response from Kevin Silvera on 10 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

whitney Ejemenare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun
Response from Kevin Silvera on 10 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Kimani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Kevin Silvera on 21 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

4/10 Poor

Kirby

Liked: Staff & service
Stayed 3 nights in May 2024
Response from Kevin Silvera on 10 May 2024
Dear Guest,We regret to learn that your experience with us warranted only two star. Your feedback is invaluable to us, and we would appreciate learning more about your stay so that we can identify areas for improvement. Please share any details about your experience with us, as your input will help us enhance our services.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Kevin Silvera on 10 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.