Premium bedding, desk, blackout curtains, soundproofing

Reviews of Quality Inn & Suites Birmingham - Highway 280

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 207 out of 620 reviews" "
Rating 8 - Good. 213 out of 620 reviews" "
Rating 6 - Okay. 98 out of 620 reviews" "
Rating 4 - Poor. 51 out of 620 reviews" "
Rating 2 - Terrible. 51 out of 620 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful and kind to me and my girlfriend
Stayed 1 night in May 2024

4/10 Poor

nermin

Liked: Amenities
Not good
Stayed 2 nights in May 2024

10/10 Excellent

Laura

Stayed 1 night in May 2024

8/10 Good

LaKeshia

Liked: Cleanliness, staff & service, amenities
I was very pleasantly surprised about the indoor pool and the smell in the lobby was just wonderful
Stayed 1 night in Apr 2024

10/10 Excellent

Chiquanda

Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Amenities
The room was very clean, the let out couch was clean and in good shape. The front desk was polite and very understandable.
Stayed 1 night in Apr 2024
Response from M on 26 Apr 2024
Dear Anthony,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

10/10 Excellent

Lashayda

Great
Stayed 1 night in Apr 2024
Response from M on 19 Apr 2024
Dear Lashayda,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very friendly and nice. The room is very nice
Stayed 1 night in Apr 2024
Response from M on 12 Apr 2024
Dear Kimberly,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

10/10 Excellent

Lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the pool
Stayed 1 night in Apr 2024
Response from M on 12 Apr 2024
Dear Lisa,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

10/10 Excellent

Whitney

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Apr 2024
Response from M on 5 Apr 2024
Dear Whitney,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience further in the future and we are looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Allen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from M on 5 Apr 2024
Dear Allen,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience further in the future and we are looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Jeremiah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thebgeneral manager was excellent in getting us booked in early as we stayed over night for a surgery that got set earlier then planned and were out way to early to check in. The second a room checked out he got it flipped so my girlfriend could get rest instead of having to sit in our car for 4 more hours. Definitely will be staying here purely for the staffs care of our situation.
Stayed 1 night in Mar 2024
Response from M on 29 Mar 2024
Dear Jeremiah,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is so pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay and we hope to enhance this experience even further in the future. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from M on 29 Mar 2024
Dear Keisha,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

4/10 Poor

De'Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact that when I booked it never told me I had to pay a deposit when I checked in.
Stayed 1 night in Mar 2024
Response from M on 29 Mar 2024
Dear De'Adrian,Thank you for your feedback. Please allow us to explain our response to your assertions. You are a valued guest and we accept feedback from all our guests with utmost humility; however, in this case, the concern raised seems to be for the policy which is a standard practice and is equally applicable to all guests. The deposit amount is an incidental fee charged for the property’s maintenance. Furthermore, the deposit amount is completely refundable once the guest checks out and everything seems fine. It reflects in your bank account within 14 business days. I hope to have addressed your concern, should you still wish to discuss this further, please feel free to get in touch with us directly, we will be happy to assist you!Sincerely,Management Team

10/10 Excellent

Malanne Allen

Travelled with family
The staff was very friendly.
Stayed 1 night in Feb 2024
Response from M on 8 Mar 2024
Dear Malanne,Thank you for allowing us to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. Thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best regards,Management Team

10/10 Excellent

Malanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. Property clean and smelled good
Stayed 3 nights in Feb 2024
Response from M on 29 Feb 2024
Dear Malanne,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again soon!Best regards,Management Team

8/10 Good

Jeremy

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from M on 29 Feb 2024
Dear Jeremy,We are thrilled to see that your recent stay at our property was up to the mark is pleasing. Thank you so much for our generous ratings on behalf of our entire staff. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best regards,Management Team

6/10 Okay

MOUSTAPHA

Liked: Cleanliness
No one ever answer the phone from the front desk All breakfast sandwiches were pork. No choice for people who don't eat pork.
Stayed 3 nights in Feb 2024
Response from M on 21 Feb 2024
Dear Moustapha,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. Regarding your concerns, we will look into the issue and do the needful. Having said that, we would ask for another chance in the future to host you, and we will see to it that we deliver a flawless experience. Sincerely, The Management Team

8/10 Good

Ranju

Stayed 1 night in Feb 2024
Response from M on 22 Mar 2024
Dear Ranju,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff great customer service
Stayed 1 night in Feb 2024
Response from M on 21 Feb 2024
Dear Sara,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards, The Management Team

2/10 Terrible

Donald

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Well I had to stand at the desk for 45 mins waiting When we finally check in they was remodeling the bathrooms we got to our room we had no drain and we was unaware of that so tell they came in our room and told us so we was not able to bathe use the toilet or wash our hands and I’m still in the room no one has offered to move us or anything luckily my aunt had a room down from us so we been walking from our room 201 with an unfinished bathroom to room 207 3 different ppl have came to our room to look at the bathroom but no one has offer to move us or nothing I’m still in the room writing this and this is the worse situation ever to be put in a room without safe sanitation practices I feel bad for the ppl under us cause what water we did us has leaked and caused water damage I know this cause the maintenance man told me so I will never stay here again
Stayed 1 night in Feb 2024
Response from M on 14 Feb 2024
Dear Donald,We apologize for the inconvenience you experienced during your stay. Your feedback is invaluable to us, and we are deeply sorry for the extended wait at check-in and the issues with the bathroom. Our team is currently addressing these concerns and working diligently to ensure a swift resolution. We understand the importance of safe and comfortable accommodations and regret that we fell short of your expectations. Please know that your concerns have been taken seriously, and we are committed to making things right.Sincerely,Management Team

4/10 Poor

Tina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hatful
Lady at the front desk in the evening of 1/29/24 was extremely hateful. My mom is handicapped and in a wheelchair. I went to ask the lady if they had some kind of step stool because my mom couldn’t get on the higher raised bed. She wouldn’t even look. She got very rude. We will not be staying here again. Although lady at check in was very nice.
Stayed 1 night in Jan 2024
Response from M on 2 Feb 2024
Dear Tina,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible condition inside “top” rooms
Stayed 7 nights in Jan 2024
Response from M on 2 Feb 2024
Dear Guest,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team

6/10 Okay

Nichole

Business traveller
Disliked: Staff & service
Rude and Inconsistent Staff
The staff was extremely rude when my 20 year old son tried to check in. He had stayed here multiple times for work but was refused the last time. I had called before making our first reservation to make certain he would be allowed to check in.
Stayed 1 night in Jan 2024
Response from M on 25 Jan 2024
Dear Nichole,We sincerely apologize for the inconvenience your son experienced during check-in. Our team is committed to providing excellent service, and we regret falling short on this occasion. Please be assured that we are addressing this matter internally to ensure it doesn't happen again. We value your continued patronage and hope to have the opportunity to serve you better in the future.Sincerely,Management Team

6/10 Okay

Aaron

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from M on 25 Jan 2024
Dear Aaron,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

6/10 Okay

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from M on 11 Jan 2024
Dear Henry,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an awesome staff! Super easy check in and check out! Room was spacious and everything worked! Would stay here again for sure!
Stayed 1 night in Dec 2023
Response from M on 2 Feb 2024
Dear Mark,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect accommodations for a one night stay, affordable and easy to book on the app.
Stayed 1 night in Dec 2023
Response from M on 27 Dec 2023
Dear Lan,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Food was decent at breakfast, but one of the 2 rooms, the shower water was cold & never got hot. Also the tub was incredibly slow to drain.
Stayed 1 night in Dec 2023
Response from M on 27 Dec 2023
Dear Joan,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from M on 14 Dec 2023
Dear James,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Dallas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from M on 14 Dec 2023
Dear Dallas,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 Excellent

Jasmine

Stayed 1 night in Dec 2023
Response from M on 14 Dec 2023
Dear Jasmine,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

LaCynthia

Stayed 1 night in Dec 2023
Response from M on 8 Dec 2023
Dear LaCynthia,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

laura

Stayed 1 night in Dec 2023
Response from M on 27 Dec 2023
Dear Laura,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Dena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful & friendly
Stayed 1 night in Oct 2023
Response from M on 1 Dec 2023
Dear Dena,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Cesar

Stayed 6 nights in Nov 2023
Response from M on 22 Dec 2023
Dear Cesar,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Timothy

Stayed 1 night in Nov 2023
Response from M on 22 Dec 2023
Dear Timothy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was happy with the price. Beds were good!!! Close to shop and restaurants. Pool 2as small buy nice
Stayed 3 nights in Nov 2023
Response from M on 1 Dec 2023
Dear Teresa,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Vinci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from M on 23 Nov 2023
Dear Vinci,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

avril

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from M on 18 Nov 2023
Dear Avril,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Earlene

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from M on 18 Nov 2023
Dear Earlene,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from M on 9 Nov 2023
Dear Dan,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Nathaniel

Stayed 7 nights in Oct 2023
Response from M on 1 Dec 2023
Dear Nathaniel,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Terrence

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from M on 2 Nov 2023
Dear Terrence,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Slow Stop Unpack Relax
I stayed for more than a week and there was always someone cleaning, EVERYDAY!! The Housekeeping staff were always friendly and attentive. So were the Front Desk Staff. Clean rooms, comfy bed, Beautiful blue pool, easy check-in, good breakfast, wheelchair accessible rooms and quiet. Not too much traffic and that was very nice. I throughly enjoyed my stay and I do recommend this hotel!💜💜🙂🙂
Stayed 1 night in Oct 2023
Response from M on 2 Nov 2023
Dear Joyce,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Linda

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heather on 26 Oct 2023
Thank you Linda for taking the time and providing us with a rating. We greatly appreciate it!

2/10 Terrible

Kristen

Stayed 1 night in Oct 2023
Response from M on 9 Nov 2023
Dear Kristen,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Heather on 26 Sep 2023
Thank you Diane for providing us with a great rating!

10/10 Excellent

Joan

Stayed 1 night in Sep 2023
Response from Heather on 12 Oct 2023
Thank you Joan for taking the time to provide us with a rating we greatly appreciate it!

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very quiet area and we enjoyed our stay.
Stayed 1 night in Sep 2023
Response from Heather on 26 Sep 2023
Thank you Allan for providing us with a review as well as a rating. We greatly appreciate it.