Hoteller nær Bacalar kommunale spa

«El personal muy amable todo el tiempo, comida riquísima, y la habitación muy limpia, nos ayudaron a reservar actividades e incluso con taxis»

«Habitación linda con lo necesario, cómoda. El desayuno bastante completo por 200 y muuuy rico. La atención del staff 👌 10/10»

«Ubicación perfecta, la estancia excelente, buena cocina, muy buenos cuartos, excelente cama. Lo que no me gustó fueron las paredes de la alberca estaban muy sucias y el baño de la habitación también con con mi entre los azulejos»

«The rooms are spacious and modern with fridge although at the time the property is in renovation and partly in construction. Helpful staff and a 10 minute walk to the main square.»

«Honestly a beautiful resort, but pool floors definitely need deep cleaning and FUMIGATION of rooms and resort should be a priority as it’s infested with mosquitos and rooms/beds have non stop bugs/pests falling from ceiling. Staff were super courteous and location was extremely convenient. Would be a perfect resort if management considers fumigations.»

«The best place to enjoy a family vacations! Clean, great amenities, great beds and a safe place!»

«Great place only issue is no breakfast included so have to buy in restaurant - restaurant is very good but the bill add’s up :-)»

«Yes»

«They need to have an ice maker machine. The rest is very good»

«The hotel has charming rooms with an island vibe and is located next to the Bacalar Lagoon. However, the positives end there. The staff don’t speak English, which is common in Bacalar, but they also don't use body language to communicate. There are plenty of staff, but the management is poor—you can wait over 45 minutes to pay your bill, as they don’t charge to your room. You must pay on the spot, causing long waits. Our room included two free drinks, but we were charged every time we ordered. ...

«Wonderful helpful staff, beautiful gardens and pool, and close to everything central. I liked it so well that I extended my stay. Thanks to everyone at Poza Clara Sanctuary Hotel. I'll be back.»

«Nice hotel with good location. The shower was either hot or cold, which was a bit annoying. »

«La atención del personal excepcional. El desayuno pequeño pero rico. Un plus es que cuentan con bicicletas las 24hrs.»

«Location is great, but the rest is not up to par.»

«Muy amables y muy limpio»

«The staff here are friendly and helpful! Any issues we had were quickly resolved by the them. The only minor drawback is that the soundproofing is a bit poor, as you can occasionally hear noise from the hallway or neighboring rooms. Overall, a great experience despite the noise.»