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Anmeldelser av Copthorne Hotel London Gatwick

4 out of 5
Copthorne Hotel London Gatwick
Copthorne Way, Copthorne, West Sussex, Crawley, England

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 240 av totalt 900 anmeldelser." "
Rangering på 8 − Bra. 384 av totalt 900 anmeldelser." "
Rangering på 6 − Grei. 173 av totalt 900 anmeldelser." "
Rangering på 4 − Dårlig. 63 av totalt 900 anmeldelser." "
Rangering på 2 − Forferdelig. 40 av totalt 900 anmeldelser." "

8,2/10

Renhold

7,8/10

Personale og service

8,0/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

Anmeldelser

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Gateway to South England!
Easy access to the South of England and London. Not quit sondproof bedrooms otherwise a Nice hotell!😊
Bodde her 12 netter i juli 2017

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nær Gatwick...
Koselig hotell..

8/10 – Bra

Capthorn Hotel og Nær Gatwick Flyplass

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Koselig spa/treningshotell nær Gatwick flyplass
Supert, med god atmosfære

8/10 – Bra

karin og Haugesund

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
OK. Could be refurbished and it would be excellent
General : I believe this a 3 star hotel, but if it was, it could easily qualify for 4 stars with refurbishing of the rooms. Everything was from the eighties, including the radiators, etc. Service was fine, breakfast was fine, and there is a well equipped gym, included in the price. Not really any complaints as such, except the " tired " nature of the rooms.

8/10 – Bra

Grethe og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Artig hotell med lange distanser til rom og dyr ba
Dyrt i baren og lange distanser til rom. Ellers et proft hotell. Er man fire, lønner det seg å ta taxi til Gatwick. 4.5 pund pr pers var noe stift. Pene rom og flere spisemuligheter.

8/10 – Bra

Paal og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Et hotell for de som ønsker stillhet
Det var igjen noen hyggelige dager på Copthorne. Har bodd på samme hotellet 4 ganger før og er alltids tilfreds. Internett tilgangen er ikke av de beste, men det funker tildels.

6/10 – Grei

Randi og Oslo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Helt greit
Veldig hyggelig og hjelpsom betjening. Flott med treningssenter og svømmebasseng. Upraktisk beliggenhet med mindre man har egen bil til disposisjon da bussen går en gang i timen og det ikke er mulig å komme seg noe sted til fots. Ingenting i nærheten av hotellet. Når man først kommer seg til Gatwick flyplass, evt Three bridges togstasjon med buss eller taxi er det derimot lett og raskt å komme seg videre til både London og Brighton. Hotelletrommet var bra nok til å være engelsk standard men noe oppussing hadde vært greit. Vil karakterisere hotellet som et tre stjerners etter norsk standard.

8/10 – Bra

Helenka

Likte: Renhold, personale og service og romkomfort
service
De ansatte i resepsjonen var vennlig og behjelpelig. Dessverre ankom jeg om natten og reiste igjen før dagslys så fikk ikke se det fine uteområdet.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

2/10 – Forferdelig

Verifisert reisende

Likte: Renhold
Likte ikke: Personale og service og romkomfort
Skuffa
Aldri fått så dårlig service fra de ansatte! Jentene var greie, men guttene burde blitt sendt på et smilekurs! Maten smakte forferdelig, og det tok lang tid! Det tok ca 25 min for å sjekke inn! og enda lengre tid for ¨å sjekke ut! Skal til London igjen om en måned, og dette hotellet skal jeg ihvertfall ikke velge igjen! Svømmebassenget var ganske urent! Var hår å finne overalt!

8/10 – Bra

Paal og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotellet kan anbefales.
Copthorne Gatwick kan anbefales. Hotellet har kort vei til Gatwick(ca 10min). Litt stive priser i restaurant og bar i forhold til hva man får. Parkering og internett er kostbart. Internett må kjøpes i tillegg og enkelte rom har ikke WIFI, mens andre har eget god dekning. Hotellet har et meget bra treningssenter som trekker inntrykket opp.

10/10 – Utmerket

Tony

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2021
Svar fra Torsten den 2. feb. 2021
Dear Tony thank you very much for the 5* excellence. We hope to see you soon again. Kind regards Torsten Hotel Manager

10/10 – Utmerket

Phill

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Thanks !!
Very impressed with the attitude and helpful staff at The Copthorne- it’s very difficult during COVID but Peter and Toni do their best to ensure everything available is explained fully and keep a smile on their face throughout! All the staff were very very pleasant and the hotel might require an update after the covid recovery but it’s very clean warm comfortable and value for money Thank you
Bodde her 1 natt i januar 2021
Svar fra FOM den 23. jan. 2021
Dear Guest, Thank you for leaving such a lovely review of your recent stay. I am pleased you found the staff friendly and the hotel good value for money, I will share this feedback with my colleagues. I have passed on your feedback in regards to upgrades needed after Covid and this feedback is much appreciated. I hope we get the opportunity to welcome you back in the future Kind Regards Toni Reeves Front Office Manager

8/10 – Bra

Andrew

Bodde her 1 natt i januar 2021
Svar fra FOM den 30. jan. 2021
Dear guest, Thank you for taking the time to give us a 8/10 rating on your stay. I trust all was well when you were here and look forward to welcoming you back should you require a hotel in the area again Kind regards Toni Reeves Front Office Manager

6/10 – Grei

JILL

Bodde her 1 natt i januar 2021
Svar fra FOM den 30. jan. 2021
Dear Guest, Thank you for rating your recent stay with us. We would love to hear how we could have done better so if you have the time would like to hear from you to gain further information. I wish you well and hope we get to welcome you again Kind regards Toni Reeves Front Office Manager

10/10 – Utmerket

paul

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2021
Svar fra FOM den 15. jan. 2021
Dear Guest, Thank you for taking the time to give us an amazing 10/10 rating. My colleagues will be delighted when I share this with them. I am sure they will appreciate the recognition of all their hard work during these testing times. I hope we het the opportunity to welcome you back in the future. Kind regards Ton Reeves Front Office Manager

10/10 – Utmerket

Douglas

Bodde her 1 natt i januar 2021
Svar fra FOM den 23. jan. 2021
Dear Guest, Thank you for taking the time to leave a 10/10 rating on your recent stay. I hope we get to welcome you back in the future Kind Regards Toni Reeves Front Office Manager

10/10 – Utmerket

Efi

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2021
Svar fra FOM den 15. jan. 2021
Dear Guest, Thank you for giving us a 9/10 rating. I trust you enjoyed your stay with us and hope we get to see you in the future Kind regards Toni Reeves Front Office Manager

10/10 – Utmerket

Hayley

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good hotel, doing it's best
Very friendly, helpful staff
Bodde her 4 netter i januar 2021
Svar fra FOM den 15. jan. 2021
Dear Guest, It was a pleasure to read your review and to know that you found the staff to be friendly and helpful. I will pass your feedback to my colleagues as I am sure they will appreciate notice of their hard work. Kind regards Toni reeves Front Office Manager

8/10 – Bra

Kofi

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lockdown Christmas..
Difficult period of lockdown but staff were friendly and did everything they could to make it a pleasant stay...
Bodde her 12 netter i desember 2020
Svar fra FOM den 15. jan. 2021
Dear Guest, Thank for taking the time to write your feedback and to notice the hard work from our staff during the current times. I am delighted you enjoyed your stay with us and I hope we get to welcome you back in the near future. Kind regards Toni Reeves Front Office manger

8/10 – Bra

Jim

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2020
Svar fra Torsten den 30. des. 2020
Dear Jim thank you for your excellent rating. Wishing you well for 2021. Hope to see you soon again. Torsten Hotel Manager

4/10 – Dårlig

Paul

Bodde her 1 natt i desember 2020
Svar fra FOM den 1. jan. 2021
Dear Guest, Thank you for choosing to stay with us and leave a 4/5 rating. I trust you had a pleasant say and we et the opportunity to welcome you back in the future Kind regards Toni Reeves Front Office Manager

10/10 – Utmerket

Rees

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2020
Svar fra Torsten den 30. des. 2020
Dear Reece thank you for the great rating. We hope to see to soon again. Best wishes for 2021. Torsten Hotel Manager

8/10 – Bra

Sarah

Bodde her 1 natt i desember 2020
Svar fra Torsten den 29. des. 2020
Dear Sarah thank you for the 4*. I trust you enjoyed your time on the hotel. Kind regards Torsten Hotel Manager

10/10 – Utmerket

Éric

Bodde her 1 natt i desember 2020
Svar fra Torsten den 30. des. 2020
Dear Eric thank you for the great rating. We hope to see to soon again. Best wishes for 2021. Torsten Hotel Manager

4/10 – Dårlig

John Scott Works

Forretningsreisende
Likte: Romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bathroom / Shower is dangerous
Putting a 5'10" person in a room where they can't stand upright in the shower is poor .... and dangerous. But that's what happens if you're given room 418.
Bodde her 1 natt i desember 2020
Svar fra Torsten den 12. des. 2020
Dear John Scott Works thank you for your feedback. We are sorry to hear that you feel that the facilities are not suitable. The hotel is a traditional built house with sloping ceilings. Some bedrooms are affected by it. Let us know on the next visit and we see that we allocate a ground floor room with even ceiling. Best wishes Torsten Hotel Manager

6/10 – Grei

Bridget

Reiste med familie
Likte ikke: Romkomfort
The staff mostly friendly in particular reception and maintainnce who we had to call uoon and change rooms as ours had a broken lick on window not sedure. Our room was freezing, infact the hotel was cold. The restaurant had a small heater. I understand we have just come out of lockdown but l think the hotel should be getter prepared for guests
Bodde her 1 natt i desember 2020
Svar fra Torsten den 6. des. 2020
Dear Bridget thank you for your feedback. I appreciate in particular the recognition of the service efforts by the team. I am sorry to hear that it was cold during your stay. We see what we can do to increase the temperature. Wishing you well and hope to see you soon again. Torsten Hotel Manager

8/10 – Bra

Linus

Forretningsreisende
Likte: Renhold og personale og service
Bra
Bra hotell en kort bilfärd från Gatwick flygplats.
Bodde her 3 netter i november 2020
Svar fra Torsten den 6. des. 2020
Dear Linus thank you for the positive rating. We are only a short distance away from the airport but far enough not to have any of the usual implications that would come with an airport hotel. Kind regards Torsten Hotel Manager

6/10 – Grei

ADAM

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hot water in both taps
In the bathroom, the sink and bath didn't have any cold water, both taps had scalding hot water and we were unable to have a shower or wash our teeth as the water temperature was that of a boiled kettle.
Bodde her 1 natt i november 2020
Svar fra Torsten den 19. nov. 2020
Dear Adam thank you for your review. I am sorry for the encountered problem with the water. I thank you for highlighting this to us at the time so that we can take appropriate action to resolve the problem. I trust we had been able to offer an alternative room to use the bath instead. Please let me know if there was any other feedback to be share with us. Kind regards Torsten Hotel Manager

6/10 – Grei

I

Bodde her 3 netter i november 2020
Svar fra Torsten den 25. nov. 2020
Dear I thank you for the rating. Please let us know if there is somewhere we can improve on. We appreciate feedback and strive to make it the best experience possible. Wishing you well Kind regards Torsten Hotel Manager

10/10 – Utmerket

David

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Business Trip To Gatwick Area
The weather was not too good, however, after along drive the hotel was a welcome restover, it was inviting clean and warm, although lacking lots of people usually staying in hotels , all due to Covid 19 lockdown. If you have to stay away from home in these times, this would be a place you could recommend and want to stay again.
Bodde her 1 natt i november 2020
Svar fra Torsten den 15. nov. 2020
Dear David thank you for the positive review. We hope to see you soon again. Kind regards Torsten Hotel Manager

2/10 – Forferdelig

Paul

Forretningsreisende
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2020
Svar fra Torsten den 8. nov. 2020
Dear Paul thank you for your rating. Please do contact me should you wish to share more detail. We are striving to give excellent customer service and I would appreciate the chance to improve. Thanks and kind regards Torsten Hotel Manager

8/10 – Bra

Tara

Bodde her 1 natt i november 2020
Svar fra Torsten den 15. nov. 2020
Dear Tara thank you for the 4*. I hope to see you soon again. Kind regards Torsten Hotel Manager

10/10 – Utmerket

S

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Overnight break
Booked night away for Wife’s birthday hotel very clean and very good service
Bodde her 1 natt i november 2020
Svar fra Torsten den 8. nov. 2020
Dear S thank you for sharing your great experience with the community. It was a pleasure to have you in the hotel and I hope to see you soon again. Thanks and kind regards Torsten Hotel Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold
Bodde her 2 netter i oktober 2020
Svar fra Torsten den 12. des. 2020
Thank you for the 4 stars.

6/10 – Grei

Damian

Bodde her 3 netter i oktober 2020
Svar fra Torsten den 10. nov. 2020
Dear Damian thank you for your rating, I trust all was well. We are hoping to see you soon again. Kind regards Torsten Hotel Manager

2/10 – Forferdelig

Darryl

Bodde her 3 netter i oktober 2020
Svar fra Torsten den 10. nov. 2020
Dear Darryl I am sorry to see that you have not enjoyed your stay. Please do contact us directly should you wish to give us more detail. Thanks and kind regards Torsten Hotel Manager

4/10 – Dårlig

Ellie

Bodde her 1 natt i oktober 2020
Svar fra Torsten den 8. nov. 2020
Dear Ellie sorry to see that you did not fully enjoy your stay. Please do let me know if you would like to share more details. Kind regards Torsten Hotel Manager

10/10 – Utmerket

SARAH

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
No
Bodde her 1 natt i oktober 2020
Svar fra FOM den 25. okt. 2020
Dear Guest, Thank you for leaving us a 10/10 review on your recent stay I hope we get to welcome you back in the near future Kind regards Toni Reeves Front office manager

10/10 – Utmerket

Claire og Nottingham

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy check in and easy parking - no walking miles! Peter ( receptionist) was lovely and very informative. The room was fresh and clean - I loved the little touches , such as dressing gowns, slippers and water. A fab night's sleep too!
Bodde her 1 natt i oktober 2020
Svar fra Torsten den 26. okt. 2020
Dear Claire thank you for sharing your feedback. I am happy to see that you enjoyed your stay and will pass on your feedback over Peter. He is an exceptional colleague and team player. I trust we will see you soon again, Best regards Torsten Hotel Manager

8/10 – Bra

CD

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2020
Svar fra FOM den 25. okt. 2020
Dear Guest, Thank you for rating your recent stay with us. We would love to know what we could have done to make this 10/10 and ask if you have time to contact the duty manager to discuss this. I do hope we get to welcome you back soon Kind regards Toni Reeves Front office manager

10/10 – Utmerket

Laura

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2020
Svar fra Torsten den 20. okt. 2020
Dear Laura Thank you for the 5*. We hope to see you soon again. Best wishes Torsten Hotel Manager

10/10 – Utmerket

Paul

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2020
Svar fra FOM den 25. okt. 2020
Dear Guest, Thank you for leaving a 10* review on your recent stay. I hope we get the opportunity to welcome you back in the near future Kind regards Toni Reeves Front Office Manager

8/10 – Bra

Martin

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2020
Svar fra Torsten den 18. okt. 2020
Dear Martin thank you for the 4*. We hope to see you soon again. Torsten Hotel Manager

8/10 – Bra

Philip og Roma

Forretningsreisende
Likte: Renhold og personale og service
Hotel ottimo, Staff anche, Colazione ottima ..... l'unica cosa e' che si sente troppi rumori la notte quando sei in camera (i muri non bloccano i rumori dall'esterno es. corridoio)
Bodde her 1 natt i oktober 2020
Svar fra Torsten den 16. okt. 2020
Dear Philip thanks a lot for the praise over the team and the food. We really work hard to make the stay most enjoyable. I am sorry that you heard the neighbours during your last stay. It is not a comment we get often. I will see what it is in the room that you stayed in. I trust you will visit soon again. Kind regards Torsten Hotel Manager

6/10 – Grei

Danny

Bodde her 1 natt i oktober 2020
Svar fra Torsten den 20. okt. 2020
Dear Danny thank you for your review. Please let us know if you would like to share more detail with us. Kind regards Torsten Hotel Manager

8/10 – Bra

Luke

Bodde her 1 natt i september 2020
Svar fra Torsten den 11. okt. 2020
Dear Luke thank you for the rating. We hope to see you soon again. Best Wishes Torsten Hotel Manager

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super hôtel typiquement anglais
Bodde her 3 netter i september 2020
Svar fra Torsten den 28. sep. 2020
Dear Traveller thank you for the 5 stars. We are proud to have been able to deliver the service of a great English Country Hotel. We hope to see you soon again. Torsten Hotel Manager

8/10 – Bra

RAYMOND

Bodde her 1 natt i september 2020
Svar fra Torsten den 5. okt. 2020
Dear Raymond thank you very much for the positive rating. Please let me know if there was anything particularly well or not so well during the stay. Hope to see you soon again. Kind regards Torsten Hotel Manager

6/10 – Grei

Sungjin

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Hotel in need of renovation
The service at the hotel desk was nice. When we went for a swim the service wasn't great, she behaved as if me and my friends didn't belong there and comes to blame us for false accusations from a woman who was sharing the pool with us. There were cobwebs in the toilets, and trash left behind the television. There was dust on the bed frames and on top of drawers and it smelled like old carpet.
Bodde her 1 natt i september 2020
Svar fra Torsten den 23. sep. 2020
Dear Sungjin thank you for the feedback. I have had a conversation with the gym team. It seemed that another customer made a complaint about your behaviour and the manager addressed you consequently. You may understand that this is always a difficult situation as one cannot dismiss any claims made. I appreciate your feedback over the cleanliness. I have addressed the Housekeeping team and inspected a few rooms. It seems to have been an isolated incident. Thank you for bringing it to my attention and please accept my apologies for the shortfall in service. Kind regards Torsten Hotel Manager