Eksteriør

Anmeldelser av Holiday Inn London - Shepperton, an IHG Hotel

4 out of 5
Holiday Inn London - Shepperton, an IHG Hotel
Felix Lane, Shepperton, England

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 221 av totalt 612 anmeldelser." "
Rangering på 8 − Bra. 212 av totalt 612 anmeldelser." "
Rangering på 6 − Grei. 105 av totalt 612 anmeldelser." "
Rangering på 4 − Dårlig. 48 av totalt 612 anmeldelser." "
Rangering på 2 − Forferdelig. 26 av totalt 612 anmeldelser." "

8,4/10

Renhold

8,2/10

Personale og service

8,0/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Kjell og Norway

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Quiet and Relaxing
Good stay. Comfortable room/bed. Food from bar late evening,OK. Breakfast, all you need. Staff and service was great. Parking,excellent.

6/10 – Grei

Bjarne

Dyrt og middelmådig
Hotellet har middels standard på alle punkter. Dyr internettilgang, dårlig restaurant og tilbaketrukken beliggenhet. Man må belage seg på å ta taxi til nærmeste by for å spise middag.

6/10 – Grei

BG

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Hotell i rolig strøk
Hotellet har fine fasiliteter og gode treningsmuligheter. Internettilgang er dyrt og tregt. Servicen er midt på treet. Hotellet ligger ved Themsen, men uten utsikt og innestengt av omkringliggende privat eiendom, noe som begrenser muligheten for å gå tur. Hotellets avsidesliggende lokasjon krever at du tar taxi til og fra inngangsdøren, selv om du skal til nærmeste reataurant som ligger ca 30 min gange fra hotellet.

10/10 – Utmerket

angus

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We where looked after by Callum when we checked in .. his personality charm and charisma is a credit to holiday inn
Bodde her 1 natt i mars 2024
Svar fra Expedia den 4. mars 2024
Thank you for your kind feedback.We will pass your lovely feedback onto Callum and we hope to see you at the hotel again soon :)

10/10 – Utmerket

IAN

Bodde her 9 netter i februar 2024
Svar fra Expedia den 25. mars 2024
Thank you for your favourable feedback and we hope to welcome you back to the hotel again soon :)

8/10 – Bra

Walter og Ashford

Bodde her 2 netter i januar 2024
Svar fra expedia den 8. jan. 2024
Thank you for your favourable feedback :)

10/10 – Utmerket

Daniel

Bodde her 1 natt i januar 2024
Svar fra expedia den 8. jan. 2024
Thank you for your favourable feedback :)

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og romkomfort
Are stay
Was amazing. Had a good time. Had lots of vegan friendly foods although they did get my pizza wrong at first and some other guest were a little rude but staff were amazing and felt very happy. Would defo recommend. The singer night was great
Bodde her 2 netter i desember 2023
Svar fra expedia den 29. des. 2023
Thank you so much for your favourable feedback!We are very glad that you enjoyed your stay with us at the Holiday Inn London Shepperton. We look forward to welcoming you back to the hotel :)

6/10 – Grei

Lee

Reiste med partner
All just average, served a one off purpose only.
Bodde her 1 natt i desember 2023
Svar fra expedia den 28. des. 2023
Thank you for your feedback.I am so sorry to hear that your stay was not the best.Please could you provide us with further details so we can look into this further for you.

10/10 – Utmerket

Reda

Bodde her 3 netter i desember 2023
Svar fra expedia den 28. des. 2023
Thank you very much for your favourable feedback and we look forward to welcoming you back to the hotel soon :)

6/10 – Grei

Laudinesse

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra expedia den 22. des. 2023
Thank you for your feedback.

6/10 – Grei

Keith og Murrells Inlet

Likte: Renhold og overnattingsstedets bygg og tilstand
It was difficult at night to see the way to reception. The 3 reception staff were pleasant enough but were engaged in their own conversation and while I was checking in, the phone rang incessantly without any staff answering the call. My room was fine, clean and bathroom was decent. But please - place a box of Kleenex in either the bedroom or bathroom! Especially during the cold winter months! The heat control in my room only put out cold air - it was a very chilly night indeed in room 207.
Bodde her 1 natt i desember 2023
Svar fra expedia den 22. des. 2023
Hi,Thank you for your feedback.I am sorry to hear that your stay was not the best that it could have been. I will make sure to pass on your feedback to senior management and we will make sure that your future stays with us will be more pleasant.

8/10 – Bra

Ashfaq

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Always a nice place to stay I use this whenever I am travelling
Bodde her 1 natt i desember 2023
Svar fra expedia den 20. des. 2023
Thank you so much for your favourable feedback.We look forward to welcoming you back to the hotel soon!Have a very merry Christmas and a happy new year :)

10/10 – Utmerket

Mark

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
The best accommodation of holiday inn
The best holiday in I have stayed in apart from the food which was terrible . Yes it was busy but no excuse for food of that poor a quality
Bodde her 1 natt i oktober 2023
Svar fra expedia den 18. des. 2023
Thank you for your favourable feedback regarding the hotel. I apologise that you had a bad experience in the dining area with the food. Could you please be kind enough to provide us with further details so that we can follow this up.

10/10 – Utmerket

Andrew

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra expedia den 18. des. 2023
Thank you very much for your feedback and we look forward to welcoming you back to the hotel again :)

8/10 – Bra

Natacha

Bodde her 1 natt i desember 2023
Svar fra expedia den 15. des. 2023
Thank you :)

2/10 – Forferdelig

Trevor

Forretningsreisende
Likte ikke: Overnattingsstedets bygg og tilstand
Heating not working in my £150 per night room. Temperature outside over-night was -2 degrees C. At 6pm I informed the reception, they said they would deal with it. At 11pm I asked again, still no action. Cold night and even colder getting up early. I had to leave at 6am, and did not fancy a shower in such a cold room. Only received a weak 'sorry' in the morning.
Bodde her 1 natt i november 2023
Svar fra expedia den 15. des. 2023
I am sorry to read your review.I acknowledge receipt and confirm that I will pass on to senior management for their attention.

10/10 – Utmerket

Lester

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clean and comfortable
Very clean and comfortable. Good amenities. Nice quiet location
Bodde her 1 natt i november 2023
Svar fra expedia den 15. des. 2023
Thank you :)

4/10 – Dårlig

meenal

Bodde her 1 natt i november 2023
Svar fra expedia den 15. des. 2023
In order for us to understand your review score please may you be kind enough to provide further details for us to follow up on your stay.

10/10 – Utmerket

kingsley og Mermaid Waters

Bodde her 5 netter i november 2023
Svar fra expedia den 15. des. 2023
Thank you :)

10/10 – Utmerket

Rachel

Bodde her 1 natt i november 2023
Svar fra expedia den 15. des. 2023
Thank you :)

8/10 – Bra

Brian

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
Located in a quiet wooded area, the hotel could use some updating (like new carpet in the hallways) - Breakfast and room service are very good
Bodde her 1 natt i november 2023
Svar fra expedia den 15. des. 2023
Thank you very much for your favourable feedback :)

10/10 – Utmerket

Kirsty

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A lovely stay
Every member of staff was happy and friendly, the service really was very good. Breakfast was very tasty, much better than expected from a buffet. The corridors and parts of the spa were a bit run down but clean enough. The atmosphere was lovely.
Bodde her 1 natt i november 2023
Svar fra expedia den 15. des. 2023
Thank you very much for your favourable feedback :)

2/10 – Forferdelig

Hidenori

Likte: Renhold
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra expedia den 15. des. 2023
If you could please be kind enough to provide further details so that we can follow up on your stay.

6/10 – Grei

Jun Pui Jerry og Vancouver

Reiste med partner
Likte ikke: Personale og service
We received poor service from the front desk lady named Nina. She was very pushy making us to confirm we have booked our room using a master card ending xxxx, with a very unfriendly attitude. We answer in an unsure tone trying to explain we booked through expedia and we would not have used a master card to book. She was very unhappy with the response and said "that's fine this is your key", without even letting us to finish our sentence. Ended up we were correct, most likely the master card is an expedia account, but we do not want to have another conversation with Nina. The gentleman helping us the next morning for checkout was nice and friendly, I hope the check-in with Nina was a one off experience.
Bodde her 1 natt i oktober 2023
Svar fra expedia den 31. okt. 2023
Good morning, thank you for your feedback. Please be advised that this has been forwarded onto senior management for their attention.

10/10 – Utmerket

Tracey

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra expedia den 1. nov. 2023
Really pleased that you had a great stay

8/10 – Bra

Brian

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is an older property that has been updated in recent years - It is off the beaten path - Not close to very much - Room was comfortable and the team were very nice and professional
Bodde her 2 netter i oktober 2023
Svar fra expedia den 17. okt. 2023
Thank you glad you enjoyed your stay.

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra expedia den 17. okt. 2023
Thank you really pleased you enjoyed your stay.

2/10 – Forferdelig

Candice

Bodde her 1 natt i september 2023

10/10 – Utmerket

Michael

Bodde her 2 netter i september 2023
Svar fra expedia den 17. okt. 2023
Really pleased that you enjoyed your stay.

6/10 – Grei

Monica

Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
The room was adequate but the tables and work tops weren't wiped down. There is a bathtub in my room which would have been good if it was advertised. The pool and spa facilities were nice.
Bodde her 2 netter i september 2023
Svar fra expedia den 31. okt. 2023
Good morning, thank you for your feedback.

6/10 – Grei

Gillian

Reiste med en gruppe
Likte: Romkomfort
An okay stay but could have been improved
The hotel had a funny damp smell on the ground floor corridor to our room, seem to disappear once inside our room. The pool area needs some TLC and jacuzzi wasn’t working. Staff in bar were friendly, staff on check-in desk not so friendly or helpful, being told different things by different staff members. Overall an ok stay.
Bodde her 2 netter i september 2023
Svar fra expedia den 17. okt. 2023
Thank you for your feedback , we will review your comments with the relevant heads of departments.

10/10 – Utmerket

Marie

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A very relaxing place to stay
Bodde her 1 natt i september 2023
Svar fra expedia den 17. okt. 2023
Really pleased you enjoyed your stay

10/10 – Utmerket

Yenly

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stay only one night and it was great, you can walk into town with lots of pubs- restaurants etc. easy access to the train station
Bodde her 1 natt i september 2023
Svar fra expedia den 17. okt. 2023
Really pleased that you enjoyed your stay.

2/10 – Forferdelig

Karen

Reiste med familie
Likte: Renhold
Disappointing for the price TV didnt work
Unfortunately our stay wasnt as expected. The hotel was beautiful and clean and the rooms immaculate however upon arrival we were advised that our room consisted of a bed abd a sofa bed which was suitable for upto age 13 years i had my kids age 15 and aged 17 but this wasnt asked at time.of booking nor was the option to put ages in. Only under 18 The TVs in both rooms wouldnt work correctly and kept switching themselves off after 30 secs to a minute. We had spent the day at thorpe park so we were all ready to.chill in front of the Tv after informing the staff we were told oh i dont know what to do aa we have no maintenance staff on a weekend. So just try switching on and off. Which we did but thay didnt work. My partner had to lift off the wall to do this so it wasnt easy. We ended just going to bed, and my partner ended up sleeping on the floor under a bath towel due to the sleeping arrangements not being catered for
Bodde her 1 natt i september 2023
Svar fra expedia den 19. sep. 2023
Good afternoon KarenThank you for taking the time to advise your feedback following your recent stay at the hotel. We are sorry to learn of the issues in regards to the sofa bed, the booking did show as 2 adults & 1 child only. Would you be kind enough to advise which channel you made your booking through in order that we can understand the issue of the sofa bed, as if the information is not pulling through correctly, we can address this without further delay. We will of course follow up with the relevant Head of Department following the teams response to you in regards to the issues with the television. Please if you would be kind enough to respond to me directly on com.hilondonsheppertonhotel.co.uk, we can then investigate the matter further and respond to you.Without customer feedback we are unable to improve on the service which our customers deserve. I look forward to hearing from you once again. Kind RegardsSandra

8/10 – Bra

jeffrey

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i juli 2023
Svar fra expedia den 15. des. 2023
If you would please be kind enough to provide further details so that we can follow up on your stay.

2/10 – Forferdelig

Matthew

Bodde her 1 natt i september 2023

8/10 – Bra

Joeseph

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra expedia den 19. sep. 2023
Thank you

10/10 – Utmerket

Matthew

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra expedia den 19. sep. 2023
Thank you

10/10 – Utmerket

Sheridan

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Excellent accommodation and food.
Bodde her 1 natt i september 2023

8/10 – Bra

Maxine

Bodde her 1 natt i august 2023

10/10 – Utmerket

Marj

Bodde her 1 natt i august 2023
Svar fra expedia den 19. sep. 2023
Thank you very much

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra expedia den 19. sep. 2023
Thank you very much

4/10 – Dårlig

Janine

Likte: Personale og service
Likte ikke: Renhold
Bodde her 5 netter i juli 2023
Svar fra expedia den 19. sep. 2023
Please do let us know of the matters you experienced at the hotel.

6/10 – Grei

Keith

Bodde her 1 natt i august 2023
Svar fra expedia den 19. sep. 2023
Thank you

10/10 – Utmerket

Christopher

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This was our 2nd stay in this hotel going to Thorpe park ,went previously 6 years before ,loved the hotel ,very clean ,professional,well run hotel ,staff were very helpful and friendly,excellent distance for Thorpe park and other places ,will regularly go back other times again in the future ,the only 1 thing me and wife would have liked is more milk in the hotel room as 4 little pots isn’t enough ,but got more from reception which was ok overall brilliant stay
Bodde her 3 netter i juli 2023
Svar fra expedia den 19. sep. 2023
Thank you for your your review, we have noted your comments.

6/10 – Grei

Kirk

Likte ikke: Romkomfort
Hotel was very busy - coiridors littered with trays and old dishes not cleared. The first / second day of a 3 day stopover- room not serviced despite reguests
Bodde her 3 netter i juli 2023
Svar fra expedia den 19. sep. 2023
Thank you for your review, we will of course take these matters forward with the relevant Heads of Departments

6/10 – Grei

Rebecca

Bodde her 3 netter i juli 2023
Svar fra expedia den 19. sep. 2023
Thank you

10/10 – Utmerket

Ryan

Bodde her 3 netter i juli 2023
Svar fra expedia den 19. sep. 2023
Thank you very much

10/10 – Utmerket

Dawn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had a lovely relaxing stay. Staff incrediably helpful & friendly. Room was comfortable, my only comment would be the net curtains in our room could have been cleaner-black marks. Everywhere else very clean.
Bodde her 4 netter i juli 2023
Svar fra expedia den 19. sep. 2023
Thank you for your review, I will of course take your comments forward with the relevant Head of Department.