Resepsjon

Anmeldelser av De Vere Horsley Estate

4 out of 5
De Vere Horsley Estate
Ockham Road South, East Horsley, Surrey, Leatherhead, England

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 299 av totalt 976 anmeldelser." "
Rangering på 8 − Bra. 363 av totalt 976 anmeldelser." "
Rangering på 6 − Grei. 186 av totalt 976 anmeldelser." "
Rangering på 4 − Dårlig. 92 av totalt 976 anmeldelser." "
Rangering på 2 − Forferdelig. 36 av totalt 976 anmeldelser." "

8,0/10

Renhold

8,2/10

Personale og service

8,0/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Cato

Bodde her 2 netter i desember 2022
Svar fra Regards, Michael den 23. des. 2022
Many thanks

10/10 – Utmerket

Kenneth

Bodde her 1 natt i juli 2022
Svar fra Regards, Michael den 3. aug. 2022
Many thanks Kenneth

8/10 – Bra

Torill

Likte: Renhold og romkomfort
Bodde her 1 natt i juni 2017

6/10 – Grei

Gro F.

Helt greit
Flott,stort område, små skilt. Vi hadde problemer med å finne innkjøringen (måtte spørre på en bensinstasjon) og resepsjonen. Rommet var helt standard, hadde håpet på noe mer ut fra omgivelsene.

6/10 – Grei

Morten og Norge

Likte: Personale og service og romkomfort
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Ikke akkurat et slott
Oppholdet var ok. Rommet føltes ikke rent. Vi kom sent og dro tidlig, og fikk derfor lite inntrykk av hotellets øvrige fasiliteter.

10/10 – Utmerket

Ole

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Sentralt i forhold til våre utflukter.
En svært godt opphold, på alle måter. Skal en påpeke noe var sengene på rommene, noe for harde for vår smak.

6/10 – Grei

Maggie-Katie

Likte: Renhold
It was fine for one night. Nothing spectacular, nothing awful. Bed was fine for a single person, but could feel the springs in the mattress. Don't expect a luxury pool, its just a pool with a very hot and tiny changing room. Wouldnt recommend ordering from the menu - initially wrong meal was bought out, they said sorry by bringing an extra bowl of chips which wasnt wanted, bought correct meal but was missing two ingredients. Maybe should have stuck to the buffet when it was so busy.
Bodde her 1 natt i mars 2024
Svar fra Best, Michael den 26. mars 2024
Thank you for the review

6/10 – Grei

Paul

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
I only stayed at this hotel due to the fact they advertised having a snooker table on their website for my 7 night stay. It then transpired that it was not for public use but they could let me use it for £60 per night which I thought was extremely unacceptable. I was looking for a place to stay every month I travel for a week at a time but it looks as though this hotel may not get my business.
Bodde her 2 netter i mars 2024
Svar fra Best, Michael den 15. mars 2024
Thank you for the review - the snooker room is indeed a chargeable service that we offer to guests.

10/10 – Utmerket

Gary

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It is a unique Property with previous owners being Lord Byron's daughter Ada Lovelace, who wrote the mathematical algorithm for modern British computers, and Tommy Sopwith who developed his Aeroplane for the RAF. It was perfect to visit RHS Wisley, and avoid the horrendous M25 Junction 10 tail back, travelling through the Surrey countryside. It had beautiful grounds and a large lake.
Bodde her 2 netter i februar 2024
Svar fra Best, Michael den 2. mars 2024
Many thanks for the great review Gary - indeed a rich history to explore

10/10 – Utmerket

Ian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were amazing, they saw me hobbling after I'd damaged my ankle and got me some ice and towels without me asking, and fitted us in for dinner and breakfast without questions when we hadn't booked due to again seeing me injured!
Bodde her 2 netter i februar 2024
Svar fra Best, Michael den 27. feb. 2024
Many thanks Ian

8/10 – Bra

Philip

Likte: Overnattingsstedets bygg og tilstand
There are major road workings on the road about one mile out / the instructions given by the hotel and absolutely frustrating - especially if you are driving at night
Bodde her 1 natt i januar 2024
Svar fra Best, Michael den 26. jan. 2024
Many thanks for the great review - the roadworks are hugely disruptive but I am glad the instructions assisted

8/10 – Bra

Lois

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A comfortable stay
A good clean, comfortable stay. Friendly welcoming reception staff. The only request is that at breakfast have mugs that fit under the coffee machines, the mugs seemed purely for decoration which seems such a waste.
Bodde her 1 natt i desember 2023
Svar fra Best, Michael den 11. des. 2023
Many thanks for the great review

6/10 – Grei

Jo

Likte ikke: Romkomfort
Bodde her 1 natt i desember 2023
Svar fra Best, Michael den 5. des. 2023
Thank you for the review

4/10 – Dårlig

James

Reiste med partner
Likte: Personale og service og fasiliteter
Likte ikke: Renhold
Rooms are very small and dated and persistent plumbing noises. Very cramped rooms even when upgraded. Phone and TV remote is filthy. Electric heating is antiquated. Staff are very friendlt, and amenities are good.
Bodde her 1 natt i november 2023
Svar fra Best, Michael den 28. nov. 2023
Many thanks for the review and feedback

6/10 – Grei

Verifisert reisende

Likte: Renhold
Run of the mill
Run of the mill. Does what it says on the tin
Bodde her 1 natt i november 2023
Svar fra Best, Michael den 20. nov. 2023
Thank you for the review

10/10 – Utmerket

Anthony

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely setting for a hotel although the weather was poor so we could not enjoy it to its full extent. Staff were friendly and helpful and made the stay very pleasant. Only gave the property conditions 4 stars as the walkways between the function/dining areas were particularly cold.
Bodde her 1 natt i november 2023
Svar fra Best, Michael den 13. nov. 2023
Many thanks for the excellent review Anthony

10/10 – Utmerket

Sharon

Bodde her 1 natt i november 2023
Svar fra Best, Michael den 13. nov. 2023
Many thanks for the excellent review Sharon

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Renhold og personale og service
Happy to stay again
Facilities are really good just dated and need touching up. Food and drink was excellent and staff were very friendly and welcoming, Bedroom comfortable and warm . I would stay there again for business but feel it needs freshening up
Bodde her 1 natt i oktober 2023
Svar fra Best, Michael den 26. okt. 2023
Many thanks for the review

6/10 – Grei

Jane

Bodde her 1 natt i oktober 2023
Svar fra Best, Michael den 18. okt. 2023
Many thanks for the review

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Modest hotel in gorgeous Surrey parkland
The rooms were small but manageable. Grounds were lovely and we spent 1/2 hour walking around admiring the lovely trees surrounding the old part of the estate. The people on the reception desk were knowledgeable about the estate and recounted an interesting history of the different buildings. There was a single restaurant, the Steam Bake and Grill, which served a buffet-style breakfast. There was plenty of choice except some of the traditional breakfast food such as bacon and mushrooms were cold. The manager/host of the restaurant was excellent. The young people who served tea and coffee and cleared the tables were all very pleasant and efficient. The dinner menu of the Steam Bake and Grill Restaurant was disappointing. It had a special daily menu from a buffet and a limited set of dishes available a la carte. It was not really a full-menu restaurant as one would expect in a hotel, but I am guessing that hosting conferences is the primary business of Horsley Place.
Bodde her 1 natt i oktober 2023
Svar fra Best, Michael den 16. okt. 2023
Many thanks for the review

6/10 – Grei

Lee

Likte: Renhold og romkomfort
No hot water in the room. Room wasnt cleaned properly from the last guest. Breakfast was very good and would recommend this.
Bodde her 1 natt i oktober 2023
Svar fra Best, Michael den 16. okt. 2023
Many thanks for the review

10/10 – Utmerket

Carolyne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
AMAZING ESTATE TO STAY
An AMAZING ESTATE to stay on!! Louise, in the dinning room was VERY good to us as was Laura in the Bar! Steve, in the main building was an AMAZING & KNOWLEDGEABLE guide while we were there!! CONGRATULATIONS ON AN AWESOME VENUE!!!
Bodde her 2 netter i september 2023
Svar fra Best, Michael den 5. okt. 2023
Many thanks for the great review

4/10 – Dårlig

Guy

Reiste med en gruppe
Likte: Romkomfort
Likte ikke: Personale og service
More Cross Roads than coutry house
Disappointing that so much of the site implies staying in a wonderful country-house manor, when the reality is closer to Cross Roads Motel from the old TV show. The services were all fine and it operates well on an industrial scale, but with hundreds of people around it's not what I was expecting.
Bodde her 1 natt i september 2023
Svar fra Best, Michael den 26. sep. 2023
Many thanks for the review Guy - Horsley is indeed very much a conference business and hence the groups.

10/10 – Utmerket

Michelle

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Best, Michael den 14. sep. 2023
Many thanks for the review

6/10 – Grei

Debbie

Forretningsreisende
Likte: Personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra Samuel Derdoski, Guest Relations Manager den 16. sep. 2023
Dear Debbie,Many thanks for the feedback.Kind RegardsSamuel Derdoski

6/10 – Grei

Shirley

Reiste med partner
Likte: Personale og service og fasiliteter
Likte ikke: Renhold
Toilet cubicles in men’s toilets near the restaurant were disgusting. We had no plug in our sink and only had a bedside table and light one side. Rooms were tired. Very helpful re early check in.
Bodde her 1 natt i september 2023
Svar fra Best, Michael den 5. sep. 2023
Thank you for the review and feedback - this will be resolved immediately

10/10 – Utmerket

ben

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I had the best time at Horsley Estate! I’ll definitely be back! The property is amazing and beautiful! Staff is amazing! Skullkrushers.com approved ✅
Bodde her 2 netter i august 2023
Svar fra Best, Michael den 2. sep. 2023
Many thanks for the excellent review

10/10 – Utmerket

Gavin

Bodde her 1 natt i august 2023
Svar fra Samuel Derdoski (Guest Relations Manager) den 12. aug. 2023
Dear Gavin,Many thanks for the fantastic feedback of Horsley Estate.Kindest Regards

8/10 – Bra

Anthony

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Likes the setting which was truly beautiful, spacious and well set out. Didn't like the lack of maintenance to the room. The shower feed pipe leaked at both ends, the basin plug leaked and the force of the water on first turning on meant you got soaked fully clothed. The room is too small. The restaurant staff were very good and the method of serving yourself with the help of the chef, most helpful and agreeable,
Bodde her 1 natt i juli 2023
Svar fra Best, Michael den 2. aug. 2023
Dear Anthony - many thanks for the great feedback & review, we will certainly pick up on the points you have noted.

2/10 – Forferdelig

Christine

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not nice
The reception staff were excellent even though we had to get our passes renewed for each day of the stay. The room was very small with little space to use the chair at the dressing table. The wardrobe was too small to hang our clothes. Room too hot even with the door and window open and the weather was mild. The shower was extremely difficult to operate especially turning on and off and problems controlling the temperature. Breakfast choices decent however hot food items were lukewarm or cold and the staff were very poor. One member of staff was extremely rude. However the meter and greeter on the Sunday was very good. The outside waste bins were overflowing from Saturday morning and not emptied until Monday. The entry to the car park was controlled by barrier and staff slow to respond. On the first day, was asked simply ‘what do you want’. Overall a disappointing experience which has put us off going to a DeVere hotel again and would recommend to all family and friends not to go anywhere near. Wish I had taken photos to post here.
Bodde her 2 netter i juli 2023
Svar fra Best, Michael den 2. aug. 2023
Dear Christine - many thanks for the feedback & review, where we can, we will certainly pick up on the points you have noted.

6/10 – Grei

Christine

Bodde her 1 natt i juli 2023
Svar fra Samuel Derdoski (Guest Relations Manager) den 1. aug. 2023
Dear Christine,Many thanks for the feedback.Kind RegardsSamuel DerdoskiGuest Relations Manager

6/10 – Grei

Diane

Bodde her 1 natt i juli 2023
Svar fra Samuel Derdoski (Guest Relations Manager) den 1. aug. 2023
Dear Diane,Thank you for the feedbackKind Regards

6/10 – Grei

Shivaprasad

Likte: Renhold
Good breakfast but uncomfortable bed
Breakfast was really nice and of very good quality. The hotel itself is located in a beautiful location. The Silver Linden trees are simply fantastic with their wonderful aroma. Unfortunately, the bed was very small for two people and I would certainly avoid a second time.
Bodde her 1 natt i juli 2023
Svar fra Best, Michael den 18. juli 2023
Many thanks for the review and feedback - always appreciated

10/10 – Utmerket

Sara

Bodde her 2 netter i juli 2023
Svar fra Best, Michael den 18. juli 2023
Many thanks for the review and feedback - always appreciated

10/10 – Utmerket

Samantha

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We had a wonderful 2 night stay. Cannot fault anything. The staff were amazing
Bodde her 2 netter i juli 2023
Svar fra Best, Michael den 17. juli 2023
Many thanks for the excellent review Samantha - delighted to read that you had a great stay with us.

10/10 – Utmerket

Richard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A good place to stay.
We were going to our daughter's graduation at uni of surrey. It wasnt far, it was quiet and comfortable. I managed to get a morning swim each day. A nice way to start the day. I would say labelling the pool as 'leisure sweet' cofused me.
Bodde her 2 netter i juli 2023
Svar fra Best, Michael den 17. juli 2023
Many thanks for the excellent review Richard - delighted to read that you had a great stay with us.

4/10 – Dårlig

Susannah

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Very disappointing
Bodde her 1 natt i juli 2023
Svar fra Best, Michael den 17. juli 2023
Thank you for the review Susannah

10/10 – Utmerket

Femke

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We liked the gym and the swimming pool in particular. Breakfast was delicious.
Bodde her 1 natt i juli 2023
Svar fra Best, Michael den 17. juli 2023
Many thanks for the excellent review Femke - delighted to read that you had a great stay with us.

10/10 – Utmerket

David

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Always use this hotel for short stays in Surrey. Bright and clean. room always ready on arrival.Great selection for breakfast and attentive service.
Bodde her 1 natt i juli 2023
Svar fra Best, Michael den 17. juli 2023
Many thanks for the excellent review David - delighted to read that you had a great stay with us.

8/10 – Bra

Ruth

Forretningsreisende
Likte: Personale og service og romkomfort
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Tired and in need of a freshen up!
Beautiful setting, but the hotel is in need of a refurb! The rooms are dirty and dated, the walls had stains all over them, the furniture is old and the bathroom was grim! The restaurant and bar area is nice, food was good! The staff are lovely and friendly. I would stay again purely because it’s affordable and the grounds are nice but don’t expect much if you’re booking a room!
Bodde her 1 natt i juli 2023
Svar fra Best, Michael den 12. juli 2023
Thank you for the review and feebback

8/10 – Bra

Michael Richard J

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2023
Svar fra Best, Michael den 11. juli 2023
Many thanks for the review

8/10 – Bra

Prof J

Likte: Personale og service
Not as good a room as last visit ....quite cramped , and dusty , and black mould in showers . No soap in sink. Very expensive breakfasts compared to similar hotels. Excellent location . Great difficulty in finding our reservation on arrival.
Bodde her 1 natt i juli 2023
Svar fra Best, Michael den 11. juli 2023
Thank you for the review and feedback

10/10 – Utmerket

donna

Bodde her 2 netter i juli 2023
Svar fra Best, Michael den 11. juli 2023
Many thanks Donna

10/10 – Utmerket

patricia og miami

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This is an incredible 3 star property, especially the rooms in the original building which are extremely spaciois and comfortable and amazing value for money. Staff were very accomodating and friendly. Will definetly return.
Bodde her 1 natt i juli 2023
Svar fra Best, Michael den 11. juli 2023
Thank you for the excellent review - much appreciated

6/10 – Grei

Graham

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Comfortable bed, quiet. Unfortunately room was not very clean. No phone signal in room (not your fault) but wifi does not reach the room we were in. We were flying next day and having issues checking in - had to keep leaving the room to communicate! Also no help offered and we had heavy bags and hotel is not a good environment to move large/heavy bags around.
Bodde her 1 natt i juli 2023
Svar fra Best, Michael den 4. juli 2023
Dear Graham - thank you for the review and feedback, I will certainly share your comments & sentiments with our team

8/10 – Bra

Anthony

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very friendly and helpful staff. Lovely, generous breakfast. Penhaligon toiletries. Room very clean but a little tired. Bar and restaurant not that tempting - we had dinner in the Duke of Wellington pub just outside the gate. Recommend.
Bodde her 1 natt i juni 2023
Svar fra Best, Michael den 4. juli 2023
Many thanks for the great review Anthony - always appreciated.

10/10 – Utmerket

Nick

Bodde her 1 natt i juni 2023
Svar fra Best, Michael den 31. des. 2023
many thanks for the review

8/10 – Bra

Prof J

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
A splendid stay !
Very convenient for Grange Park Some confusion. about payment between hotel and agency. Shower spillage on floor of bathroom Better directions to rooms in a very complex layout. Breakfast very expensive
Bodde her 1 natt i juni 2023
Svar fra Best, Michael den 26. juni 2023
Many thanks for the excellent review

6/10 – Grei

Kathleen

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Staff not getting back to you when you ask a question, no phone coverage
Bodde her 1 natt i juni 2023
Svar fra Best, Michael den 22. juni 2023
Thank you for the review and feedback

6/10 – Grei

Mark

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Worth a visit
The venue, and location are amazing, great short stay would recommend only let down for us was the broken air conditioning and the response to our initial reporting of the problem. That aside it's well worth a visit, definitely recommended
Bodde her 1 natt i juni 2023
Svar fra Best, Michael den 13. juni 2023
Thanks for the review Mark, apologies for the air con issue