Rom – deluxe, 2 dobbeltsenger (Smoke Free) | Barnesenger (inkludert), wi-fi (inkludert) og sengetøy

Anmeldelser av Red Roof Inn Wilkes-Barre Arena

2 out of 5
Red Roof Inn Wilkes-Barre Arena
1035 Highway 315, Wilkes-Barre, PA

Anmeldelser

7,2

Bra

Rangering på 10 − Utmerket. 294 av totalt 1006 anmeldelser." "
Rangering på 8 − Bra. 320 av totalt 1006 anmeldelser." "
Rangering på 6 − Grei. 186 av totalt 1006 anmeldelser." "
Rangering på 4 − Dårlig. 81 av totalt 1006 anmeldelser." "
Rangering på 2 − Forferdelig. 125 av totalt 1006 anmeldelser." "

7,6/10

Renhold

7,4/10

Personale og service

6,6/10

Fasiliteter

7,0/10

Overnattingsstedets bygg og tilstand

7,2/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Samuel y Rosanna

Forretningsreisende
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Un olor terrible a cigarrillo, cargos por parqueo que no especifican antes de la reservación, habitaciones muy pequeñas, cuando te suman el cargo por parqueo el costo es similar a un holiday, y las instalaciones muy hediondas a cigarrillo. Es mi peor experiencia en alojamiento
Svar fra Samantha RediResponse Specialist den 25. mars 2024
Queridos Samuel y Rosanna,Gracias por tomarse el tiempo de contarnos su experiencia en el RED ROOF INN WILKES-BARRE ARENA. Usted indicó que no estaba satisfecho con la tarifa del estacionamiento, que el tamaño de las habitaciones y el olor desagradable que encontró obstaculizaron su experiencia. Fue realmente desalentador escuchar esto y nos disculpamos sinceramente. Sin embargo, los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y le pedimos que nos brinde otra oportunidad de causar una mejor impresión en su próxima visita a una de nuestras otras ubicaciones de Red Roof. Muy atentamente,samanthaGestión del techo rojoEspecialista en RediResponse

6/10 – Grei

Sarah

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
The property was comparable to the cost. No frills, but clean. Everything was functional and it was quiet when we were there. Convenient to the ski mountain we were going. My main complaint was that the pillows are extremely small and thin and the bed was lumpy and uncomfortable. All in all, you get what you pay for! I was just glad it was clean and cheap.
Bodde her 1 natt i mars 2024
Svar fra Carla RediResponse Specialist den 19. mars 2024
Dear Sarah,Thank you for taking the time to tell us about your experience at the Red Roof Inn Wilkes-Barre Arena. I am glad to read that you were pleased with the cleanliness of our hotel, the quietness and the convenience of our location. However, you mentioned that the size of the pillows and the bed was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 – Utmerket

Bill

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good location
Bodde her 1 natt i mars 2024
Svar fra Carla RediResponse Specialist den 19. mars 2024
Dear Bill,Thank you for taking the time to tell us about your experience at the Red Roof Inn Wilkes-Barre Arena. I am glad to read that you were pleased with our location, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 – Utmerket

Josefa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love the quietness of the property and area. Staff members were very polite and attentive to one needs.
Bodde her 3 netter i mars 2024
Svar fra Red Roof Management den 13. mars 2024
Hi Josefa,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Wilkes-Barre Arena with us. It was so rewarding to see that we earned your perfect score with our attentive staff and quiet property. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 – Utmerket

Michelle

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked the winding driveway leading to the hotel. It was as if I were climbing to the tree tops.
Bodde her 1 natt i mars 2024
Svar fra Dannielle Rediresponse Specialist den 12. mars 2024
Dear Michelle,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILKES-BARRE ARENA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice winding driveway. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 – Utmerket

RICHARD

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great staff clean room willstay again
Bodde her 2 netter i mars 2024
Svar fra Kamaria RediResponse Specialist den 4. mars 2024
Dear Richard,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILKES-BARRE ARENA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be great and the room to be clean prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

10/10 – Utmerket

Ronald

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Its location is convient for travel along I81
Bodde her 1 natt i mars 2024
Svar fra Nishaye RediResponse Specialist den 3. mars 2024
Hello Ronald, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Wilkes-Barre Arena. I'm thrilled to read that you were pleased with the convenience of the location, prompting your 5/5 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 – Grei

Louise

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Very very small room, photos of room are very misleading.bathroom is tiny.king bed take up all the space in the room. no amenities.
Bodde her 1 natt i februar 2024
Svar fra LaTunde RediResponse Specialist den 29. feb. 2024
Dear Louise,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILKES-BARRE ARENA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the size of the room, no amenities and all the other concerns that you mentioned. However, as it relates to amenities, upon arrival of your next stay you can make a request at the front desk for any specific amenities needed. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management

10/10 – Utmerket

Honest

Forretningsreisende, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pet friendly and overall better than I expected
Bodde her 1 natt i februar 2024
Svar fra LaTunde RediResponse Specialist den 27. feb. 2024
Dear Honest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WILKES-BARRE ARENA. At Red Roof we happy to know that we exceed your expectations and you were pleased with our pet friendly accommodations. It's great to see you enjoyed your stay, resulting in a 5/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 – Grei

Yamilee

Likte ikke: Overnattingsstedets bygg og tilstand
Mal cuidada
Bodde her 1 natt i februar 2024
Svar fra LaTunde RediResponse Specialist den 25. feb. 2024
Dear Yamilee,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WILKES-BARRE ARENA. I'm so glad we earned your 3/5 score. At Red Roof we are happy to know that you choose us as your choice of stay. However, as it relates to your comment of the maintenance, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 – Dårlig

Louis Csongeto

Bodde her 1 natt i februar 2024
Svar fra Olivia RediResponse Specialist den 20. mars 2024
Hello Louis, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Wilkes-Barre Arena and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 – Bra

Laurie

Reiste med partner
Likte: Renhold og fasiliteter
Likte ikke: Personale og service
Location was awkward, staff were having their own conversation about how the new cleaner DOESNT ACTUALLY CLEAN while checking me in, and the safe was just for decoration as according to the front desk “we don’t use those anymore”
Bodde her 2 netter i februar 2024
Svar fra Kerry-Lee RediResponse Specialist den 21. feb. 2024
Hey Laurie, We appreciate your almost perfect scoring following your recent stay with us at the RED ROOF INN WILKES-BARRE ARENA. However, you thought the location was awkward. Comments like yours are always an encouragement as we at Red Roof aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest, and we appreciate your business. Thank you again for your review. The staff and I would love to provide you with another stay in the future. Sincerely, Red Roof Management

10/10 – Utmerket

sherri

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff was great
Bodde her 2 netter i februar 2024
Svar fra Kerry-Lee RediResponse Specialist den 21. feb. 2024
Hey Sherri, We appreciate your perfect scoring following your recent stay with us at the RED ROOF INN WILKES-BARRE ARENA. I was happy to hear of your kind remarks about great staff. Comments like yours are always an encouragement as we at Red Roof aim to continuously improve on the quality of our services to make guest experiences better. Please know you are a valued guest, and we appreciate your business. Thank you again for your review. The staff and I would love to provide you with another stay in the future. Sincerely, Red Roof Management

6/10 – Grei

Andre

Bodde her 1 natt i februar 2024
Svar fra Kerry-Lee RediResponse Specialist den 21. feb. 2024
Dear Andre,We at the RED ROOF INN WILKES-BARRE ARENA appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Red Roof Management

8/10 – Bra

Eric

Bodde her 1 natt i februar 2024
Svar fra Olivia RediResponse Specialist den 20. mars 2024
Hello Eric, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Wilkes-Barre Arena and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 – Forferdelig

Jessica

Bodde her 2 netter i februar 2024
Svar fra Olivia RediResponse Specialist den 20. mars 2024
Hello Jessica, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Wilkes-Barre Arena and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 – Utmerket

Robert

Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice and clean
Bodde her 1 natt i februar 2024
Svar fra Tianna RediResponse Specialist den 15. feb. 2024
Dear Robert, We appreciate your review following your recent experience at the Red Roof Inn Wilkes-Barre Arena strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the cleanliness of your room. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

4/10 – Dårlig

Louis Csongeto

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
I have back problems and whenever I go to the red roof Inn, I usually get the handicap room which allows me to soak my back in the tub which helps to ease my pain. I use Expedia to schedule my visits; however, I paid Expedia for the handicap room but was given a lower class room. There needs to be some communication between Expedia and the red roof inn so I get what I paid for. Because I did not get access to what I needed,I left and forfeited my room cost. Even though I like Expedia, I will stop using Expedia anymore. there is probably no communication between Expedia and the hotels they deal with.
Bodde her 1 natt i februar 2024
Svar fra LaTunde RediResponse Specialist den 1. mars 2024
Dear Louis,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILKES-BARRE ARENA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the issues you had regarding your reservation of a specific room type. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 – Utmerket

Patrick

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great value for the price, seems well kept.
Bodde her 1 natt i februar 2024
Svar fra Adraine Rediresponse Specialist den 9. feb. 2024
Hello Patrick,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILKES-BARRE ARENA and I appreciate your 5/5 score following your stay. I am happy to read that you found the value to be great for the price and the room was well kept. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 – Grei

Chad

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
It’s simply you get what you pay for. It was ok for one night but not somewhere I would personally choose to stay any longer but’s that’s personal preference.
Bodde her 1 natt i februar 2024
Svar fra Adraine Rediresponse Specialist den 6. feb. 2024
Dear Chad, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WILKES-BARRE ARENA. Thank you for sharing that our room was simple, and you got what you expected. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 – Utmerket

Kelly

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Adraine Rediresponse Specialist den 5. feb. 2024
Hello Kelly,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILKES-BARRE ARENA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 – Utmerket

Alaysia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
very clean room
Bodde her 8 netter i desember 2023
Svar fra Gabrielle RediResponse Specialist den 2. feb. 2024
Thank you for taking a moment to leave a review, Alaysia. The staff and I at the Red Roof Inn Wilkes-Barre Arena appreciate your 8/10 score following your stay. I am happy that you found our room to be very clean. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Red Roof Management

10/10 – Utmerket

Antonio

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Sharma RediResponse Specialist den 31. jan. 2024
Hello Antonio, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN WILKES-BARRE ARENA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 – Utmerket

Eduardo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Globally very good
Bodde her 1 natt i desember 2023
Svar fra Kamaria RediResponse Special den 30. jan. 2024
Dear Eduardo,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILKES-BARRE ARENA . We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

10/10 – Utmerket

Antonio

Likte: Renhold og overnattingsstedets bygg og tilstand
Muy bueno
Bodde her 1 natt i januar 2024
Svar fra Kamaria RediResponse Specialist den 28. jan. 2024
Estimado Antonio,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF INN WILKES-BARRE ARENA. Apreciamos sinceramente sus comentarios y nos alegra saber que tuvo una excelente experiencia con nosotros, especialmente porque estuvo satisfecho con su estadía, lo que le permitió obtener una puntuación de 5/5. Los comentarios positivos de los huéspedes, como el suyo, son siempre un estímulo para todo nuestro personal mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio.Gracias nuevamente por publicar tu reseña. Espero que regrese a nuestro hotel o a cualquiera de nuestras otras ubicaciones de marca en el futuro.Atentamente,Red Roof Management

8/10 – Bra

Ron

Bodde her 1 natt i januar 2024
Svar fra Kerry-Lee RediResponse Specialist den 18. jan. 2024
Hello Ron, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN WILKES-BARRE ARENA. It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

6/10 – Grei

Rebecca

Bodde her 3 netter i januar 2024
Svar fra Kerry-Lee RediResponse Specialist den 17. jan. 2024
Dear Rebecca, We at the RED ROOF INN WILKES-BARRE ARENA appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely,Red Roof Management

10/10 – Utmerket

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything
Bodde her 1 natt i januar 2024
Svar fra Nishaye RediResponse Specialist den 16. jan. 2024
Hello John,We appreciate your comments regarding your recent stay at the Red Red Roof Inn Wilkes-Barre Arena. It's heartwarming to see that our amazing staff left an lastly impression during your visit and you had am amazing visit, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 – Bra

Joyce

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Xao RediResponse Specialist den 9. jan. 2024
Thank you for sharing your 4/5 rating with us, Joyce. Our staff at the Red Roof Inn Wilkes-Barre Arena was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

2/10 – Forferdelig

Teresa

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was dirty and smelled the staff was rude and weird people just hanging out at the hotel
Svar fra Adraine Rediresponse Specialist den 10. feb. 2024
Dear Teresa, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WILKES-BARRE ARENA. Please accept our sincerest apologies for the lack of cleanliness of the room, the smell and the staff you found to be rude. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 – Grei

Elspeth

Bodde her 1 natt i januar 2024
Svar fra Xao RediResponse Specialist den 25. jan. 2024
I appreciate the time that you took to share your sentiments with us, Elspeth. Our team at the Red Roof Inn Wilkes-Barre Arena appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

10/10 – Utmerket

Louis Csongeto

Bodde her 1 natt i januar 2024
Svar fra Xao RediResponse Specialist den 4. jan. 2024
Thank you for sharing your 5/5 rating with us, Louis. Our staff at the Red Roof Inn Wilkes-Barre Arena was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 – Utmerket

Samantha

Reiste med partner
Likte: Renhold og fasiliteter
Good size rooms
Bodde her 1 natt i desember 2023
Svar fra Xao RediResponse Specialist den 6. jan. 2024
The team at our Red Roof Inn Wilkes-Barre Arena would like to thank you for sharing your feedback with us, Samantha. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our good room size delighted our staff. Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management

10/10 – Utmerket

Allure

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023
Svar fra Sharma RediResponse Specialist den 27. des. 2023
Hello Allure, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN WILKES-BARRE ARENA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 – Grei

ANA M

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service og fasiliteter
I didn’t like the bed was very uncomfortable and pillows were so flat.
Bodde her 2 netter i desember 2023
Svar fra Sharma RediResponse Specialist den 27. des. 2023
Thank you for taking a moment to leave a review, Ana. The staff and I at the RED ROOF INN WILKES-BARRE ARENA appreciate your 3/5 score following your stay. However, you indicated that the comfortability of the bed and pillows hindered your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Very truly yours, Red Roof Management

6/10 – Grei

James

Reiste med kjæledyr
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The lady at check in was friendly and efficient. The main reason for 2 stars was because the place was supposed to be smoke free but it absolutely reeked of cigarette smoke. It was so bad that my sweatshirt I had been wearing still smelled of smoke the next day when I went to put it in the washing machine at home. I get they can’t stop people from smoking and they can only fine them afterwards but get something in there to filter it out or something and don’t rent the room until it’s clean.
Bodde her 1 natt i desember 2023
Svar fra Sharma RediResponse Specialist den 24. des. 2023
Thank you for taking a moment to leave a review, James. The staff and I at the RED ROOF INN WILKES-BARRE ARENA were disappointed to see your 3/5 score following your stay. You indicated that the odor you described and the cleanliness of your room hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to learn this was not achieved with you. Nonetheless, it's good to hear our front desk staff was friendly and efficient.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Sincerely, Red Roof Management

8/10 – Bra

Jennifer

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
1 night stay
We had no issues. Only complaint would be the loud elevator and banging in the morning from employees getting ready to clean.
Bodde her 1 natt i desember 2023
Svar fra Xao RediResponse Specialist den 22. des. 2023
Thank you for sharing your feedback with us, Jennifer. The team at the Red Roof Inn Wilkes-Barre Arena was pleased to know that your stay was almost issue-free. However, you made mention of the loud elevator and the noise from staff preparing to clean. As such, your sentiments may be kept into consideration going forward. Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with better experiences in the future.Regards,Red Roof Management

6/10 – Grei

Diego

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
It's a decent price for a night, but!!!! It's not that clean of a place, couple of roaches in the room, the desk chair in the room was dirty and full of holes. The bathroom ceiling had black mold. There was pubic hair and some stains on our bath towels. You get what you pay for I guess.
Bodde her 1 natt i desember 2023
Svar fra Tianna RediResponse Specialist den 17. des. 2023
Dear Diego,I appreciate you sharing your feedback following your stay at the Red Roof Inn Wilkes-Barre Arena. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the uncleanliness of the room and the possible mold you encountered. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see we fell short with you. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Red Roof Management

8/10 – Bra

Nicole

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Was good for my one night stay in town. Pros: Convenient location, quiet, and very clean. Mini fridge and microwave in room. Cons: The first room I was given hadn't been cleaned yet from the previous guest, had to go to the front desk to get another room assigned. Bathroom is cramped, you could almost take a shower at the same time you sit on the toilet lol. Blankets were super thin, pillows were eh...but the bed, very hard. For the budget friendly price though, I'd consider staying here again
Bodde her 1 natt i desember 2023
Svar fra Xao RediResponse Specialist den 16. des. 2023
Thank you for sharing your feedback with us, Nicole. The team at the Red Roof Inn Wilkes-Barre Arena was pleased to know that you were fond of our location's convenience and cleanliness, along with you liking our room's amenities. However, you made mention of the first room's poor cleanliness, along with the cramped bathroom that hindered your stay. As such, your sentiments may be kept into consideration going forward.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

10/10 – Utmerket

Robert

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Tianna RediResponse Specialist den 17. des. 2023
Hello Robert,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Wilkes-Barre Arena appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It would be a pleasure to hear about what took place throughout your stay and how Red Roof can improve on our service, so please consider adding comments to your survey in the future.The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

6/10 – Grei

Dallen

Svar fra Tianna RediResponse Specialist den 11. feb. 2024
Hello Dallen, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Wilkes-Barre Arena and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 – Grei

Andrea

Bodde her 1 natt i desember 2023
Svar fra Xao RediResponse Specialist den 12. des. 2023
I appreciate the time that you took to share your sentiments with us, Andrea. Our team at the Red Roof Inn Wilkes-Barre Arena appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

10/10 – Utmerket

Linda

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Tianna RediResponse Specialist den 12. des. 2023
Hello Linda,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Wilkes-Barre Arena appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 – Bra

Jennifer

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Svar fra Kerry-Lee RediResponse Specialist den 20. feb. 2024
Dear Jennifer, We at the RED ROOF INN WILKES-BARRE ARENA are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

10/10 – Utmerket

Bradley

Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Price
Bodde her 1 natt i desember 2023
Svar fra Tianna RediResponse Specialist den 9. des. 2023
Dear Bradley, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Wilkes-Barre Arena. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the affordability of our location. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

8/10 – Bra

Alain

Bodde her 1 natt i november 2023
Svar fra Tianna RediResponse Specialist den 17. des. 2023
Hello Alain,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Wilkes-Barre Arena and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 – Grei

Karlos og Binghamton

Likte: Renhold og personale og service
Great location about one mile from casino
Bodde her 1 natt i november 2023
Svar fra Linton Red Roof Management Rediresponse Specialist den 24. nov. 2023
Hi Karlos,Thank you for telling us about your recent visit to RED ROOF INN WILKES-BARRE ARENA. It's rewarding to read that our great location met your expectations. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 – Grei

Evan

Bodde her 1 natt i august 2023
Svar fra OnielRediresponse Specialist den 22. nov. 2023
Hi Evan,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn Wilkes-Barre Arena. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 – Grei

Stephanie og Fairview Park

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
No coffee makerin the room.
Bodde her 3 netter i november 2023
Svar fra Linton Red Roof Management Rediresponse Specialist den 21. nov. 2023
Dear Stephanie,Thank you for posting about your recent visit at RED ROOF INN WILKES-BARRE ARENA. We thank you for your 3/5 score. In response to your feedback, the room in which you reserved does not have a coffee maker. In the future, should you choose to stay with us at Red Roof, please feel free to book on of our Superior King rooms that does contain a coffee maker. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Appreciatively,LintonRed Roof ManagementRediresponse Specialist

2/10 – Forferdelig

Teresa

Reiste med partner, Forretningsreisende
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The staff was rude. The mattress hard as a rock the bathroom not clean cob webs everywhere
Bodde her 1 natt i november 2023
Svar fra Linton Red Roof Management RediResponse Specialist den 20. nov. 2023
Hi Teresa,Thank you for telling us about your recent visit to RED ROOF INN WILKES-BARRE ARENA. I was saddened to read that your staff encounter, the comfort of the mattress and the other concern listed hindered your ability to enjoy your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely, Linton Red Roof Management RediResponse Specialist