Dear Mary,Thank you for taking the time to share your recent experience in Cosmopolita Hotel Rome and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,

Dear Bibi,Thank you very much for taking the time to rate and review our hotel. We are delighted to see that you were satisfied with your experience and our outstanding hospitality.Rest assured that we will share your feedback regarding breakfast buffet with the team and we look forward to having you with us again in the near future.kind regards

Thanks for your review.First of all I would like to respond to the theft accusation: the rooms are all equipped with safes and should be used for valuables that the customer wants to leave in the room. We don't want to doubt your version but you are accusing the staff of a theft without having any evidence and without having used the minimum necessary precautions. "Boutique hotel with cozy petite rooms in the heart of the city center." This is the first sentence that appears on our site to present the hotel and by delving deeper into the information search you can also find the exact size of the rooms. Furthermore, from channel 200 onwards you can find information channels in many languages and from many countries. Kind regards

Thank you for choosing the Cosmopolita Hotel Rome and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Rome.Kind regards

Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Cosmopolita Hotel Rome soon. kind regards

Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.

Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back soon.

You have booked a King Room which is widely described as a room with a double bed and can only accommodate 2 people. Upon arrival you arrived with the whole full family (2 adults and 2 children). We were forced to give you a second room by applying a 20% discount on the online rate. This does not represent an "extra charge" but simply our job which is to sell rooms. I understand that US standards are different from European standards and also the Tapestry brand is different from the more luxurious Hilton brands. We try to be transparent by publishing all relevant information (including room sizes and maximum occupancy). For this reason we do not feel responsible and we are sorry to have received a bad review for no fault of ours. Kind regards

Dear Konrad,Thank you for choosing the Cosmopolita Hotel rome and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to RomeKind regards

We thank you for appreciating the location and our staff. The Tapestry brand was born for hotels located in historic buildings that were not born to become an accommodation facility. This is why you have found differences with other Hilton brands such as small rooms whose sizes are extensively documented on our Hilton website. As for the rate paid, I want to inform you that it is derived from many factors but the main one is the demand for hotels in the center of Rome. However, we thank you for sharing your experience that will surely be useful to improve our services. Kind regards

thank you for the nice score you gave us. We hope to have you as our guest again in the future. Kind regards

Dear Lucio,we really thank you for your review. We are happy to have appreciated the location and staff. The Tapestry Hotels were built in historic buildings and the size of the rooms depends on this. We hope to have you again as a welcome guest in the future. Kind regards

Thanks for your great review.We hope to have you as welcome guest again!kind regards

We are very sorry that you did not find what you expected and that you had to look for other accommodation. For our part, we immediately took action to get you a full refund of your booking. We thank you for your review which will surely serve us to help us improve our service. Kind regards

Thank you for being a guest in our hotel and for taking the time to comment. We greatly appreciate the compliments to our staff and we are sorry for the inconveniences you have reported. The Brand Tapestry was born for hotels inserted in historic buildings that have been transformed into hotels (our was nuilt in the late 1800s). We apologize for the noise and the malfunction of the air conditioning. We hope to have another opportunity to have you at our hotel in the future. Best regards

We would like to thank you for sharing your feedback. we appreciate your good comment hoping to have 10 in your next stay! Kind regards

After some renovation work the hotel will be rebranded by Hilton and will consist of 76 rooms, a panoramic rooftop and a gym.