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Anmeldelser av SureStay Hotel by Best Western Rockdale

2.5 out of 5
SureStay Hotel by Best Western Rockdale
381 North U.S. Highway 77, Rockdale, TX

Anmeldelser

7,4

Bra

Rangering på 10 − Utmerket. 59 av totalt 200 anmeldelser." "
Rangering på 8 − Bra. 68 av totalt 200 anmeldelser." "
Rangering på 6 − Grei. 35 av totalt 200 anmeldelser." "
Rangering på 4 − Dårlig. 21 av totalt 200 anmeldelser." "
Rangering på 2 − Forferdelig. 17 av totalt 200 anmeldelser." "

7,6/10

Renhold

8,2/10

Personale og service

7,0/10

Fasiliteter

7,2/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Jozef

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
There was a small pergola with a bench.
Bodde her 1 natt i april 2024
Svar fra Andy den 10. apr. 2024
Jozef, thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

2/10 – Forferdelig

ANGEL

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
False advertisement… No pool. TV not working. Breakfast “included” only had waffles, but waffle machine not working well. Disappointing.
Bodde her 1 natt i april 2024
Svar fra Andy den 8. apr. 2024
Hello, thank you for the review, we really appreciate your feedback. But the pool is seasonal pool and it is only open during summer months between mid April to mid September. Our TVs and waffle machine are working fine, we did not have any other complaints, so i am not sure. We hope you will give us another chance in the future.

6/10 – Grei

Duane

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
Floor very slippery in bathroom
Bodde her 1 natt i mars 2024
Svar fra Andy den 5. apr. 2024
Thank you for your response, we appreciate your feedback

10/10 – Utmerket

Jason

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The process was easy and the staff was friendly.
Bodde her 2 netter i mars 2024
Svar fra Andy den 5. apr. 2024
Thank you for your response, we appreciate your feedback

10/10 – Utmerket

Jacqueline

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was clean and everything was good.
Bodde her 1 natt i mars 2024
Svar fra Andy den 5. apr. 2024
Thank you for your response, we appreciate your feedback

10/10 – Utmerket

Lisa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great price and nice room. The highway traffic was loud, but not didn’t prevent sleep.
Bodde her 1 natt i mars 2024
Svar fra Andy den 19. mars 2024
Lisa, thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

8/10 – Bra

Jacqueline

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good place
Bodde her 2 netter i februar 2024
Svar fra Andy den 14. feb. 2024
Thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
CLEAN
Bodde her 1 natt i januar 2024
Svar fra Andy den 3. feb. 2024
Thank you for the review, we hope to see you again.

8/10 – Bra

james

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Andy den 3. feb. 2024
Thank you for the review, we hope to see you again.

10/10 – Utmerket

Joshua

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Andy den 3. feb. 2024
Thank you for the review, we hope to see you again.

10/10 – Utmerket

Patricia

Bodde her 1 natt i desember 2023
Svar fra Andy den 3. feb. 2024
Thank you for the review, we hope to see you again.

2/10 – Forferdelig

Brittany

Svar fra Andy den 14. feb. 2024
Thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

10/10 – Utmerket

Gordon

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
nice remodel
very clean
Bodde her 1 natt i desember 2023
Svar fra Andy den 3. feb. 2024
Thank you for the review, we hope to see you again.

10/10 – Utmerket

Angelica

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything
Bodde her 2 netter i november 2023
Svar fra Andy den 14. nov. 2023
Thank you for the review.

10/10 – Utmerket

Claude

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Je le recommande
Tres sastifait de cette hotel
Bodde her 1 natt i november 2023
Svar fra Andy den 14. nov. 2023
Thank you for the review.

10/10 – Utmerket

Evan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Better Then Expected
Great room. Nice but firm bed (which I like). Great cable. Simple but good breakfast. Coke AC. At $75 a night it seemed like a great value. One hour from downtown Austin. Quick friendly check in.
Bodde her 2 netter i november 2023
Svar fra Andy den 7. nov. 2023
Evan, thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

8/10 – Bra

Richard

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Andy den 30. okt. 2023
Thank you for taking the time to review our hotel.

8/10 – Bra

candace

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff, nice loby and rooms, adequate breakfast.
Bodde her 1 natt i oktober 2023
Svar fra Andy den 2. nov. 2023
Thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

4/10 – Dårlig

George

Likte: Renhold
Bodde her 3 netter i oktober 2023
Svar fra Andy den 26. okt. 2023
Ronald, Thank you for taking the time to review our hotel, we appreciate your feedback.

10/10 – Utmerket

Patricia

Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Andy den 26. okt. 2023
Ronald, Thank you for taking the time to review our hotel, we appreciate your feedback.

10/10 – Utmerket

ronald

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Andy den 26. okt. 2023
Ronald, Thank you for taking the time to review our hotel, we appreciate your feedback.

6/10 – Grei

Michael

Reiste med familie
Convenient
Bodde her 2 netter i august 2023
Svar fra Andy den 14. aug. 2023
Michael, Thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

4/10 – Dårlig

david

Reiste med en gruppe
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Lady at desk asked why we there. Stated that we were going to Snows for bbq. She said it’s not and you’ll be disappointed. You don’t say that to a customer. She ruined the entire stay at your motel for me.
Bodde her 1 natt i juli 2023
Svar fra Andy den 30. juli 2023
Dear guest,Thank you for taking the time to review the hotel. We are sorry about the issue you had, but the front desk was just giving her honest opinion, this is not a reason to give a lower score. Its just an personal opinion.

4/10 – Dårlig

Dennis

Likte: Renhold
Meh!
Maids knocking on doors at 8:30am was aggravating. Very low water pressure. Staff was friendly. If you want in room coffee in morning you probably want to get it from front desk. Might want to bring your own towels! Old, small and scratchy.
Bodde her 2 netter i juli 2023
Svar fra Andy den 17. juli 2023
Dear Guest, Thank you for taking the time to review our hotel, we are extremely sorry about low water pressure, we had that issue from the our water supplier, but it is fixed now.

8/10 – Bra

Lauren

Likte: Overnattingsstedets bygg og tilstand
It was good for the one night. I don’t think I had clean sheets on my bed, because under the pillows were debris like grass and hair. I bought my own breakfast, so I didn’t have that. I needed explanation to turn on the TV, since there was more than one step!
Bodde her 1 natt i juli 2023
Svar fra Andy den 17. juli 2023
Dear Guest, Thank you for taking the time to review our hotel, we are extremely sorry about the issues with the sheet, we have taken extreme steps to rectify the issue, we assure you this will not happen in the future, we hope to see you again.

8/10 – Bra

Carolyn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Svar fra Andy den 3. juli 2023
Carolyn, thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

6/10 – Grei

Suzanne

Reiste med familie og små barn
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
This property is in need of updating. The faucet in the tub did not work properly. The water was very hot. Even with the control all the way on cold, it was still to hot. You could not stand under the shower. However, for one night it was okay.
Bodde her 1 natt i mai 2023
Svar fra Andy den 9. mai 2023
Brittany, thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again. We will use your feedback to continuously improve our facilities.

10/10 – Utmerket

Brittany

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No problems at all
Bodde her 1 natt i mai 2023
Svar fra Andy den 9. mai 2023
Brittany, thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

8/10 – Bra

christopher

Bodde her 2 netter i april 2023
Svar fra Andy den 22. mai 2023
Christopher, thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

4/10 – Dårlig

Hannah

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The rooms air stayed moist the whole time. Some of the hotel doors were needing repair and/or broken. The walls were paper thin.
Bodde her 1 natt i april 2023
Svar fra Andy den 17. apr. 2023
Hannah, We are extremely sorry about the situation you had during your stay. We will use your comments to improve upon the issue. We would appreciate if you could give us another chance to better serve you during you future stay with us.

10/10 – Utmerket

Carmen

Bodde her 1 natt i april 2023
Svar fra Andy den 24. apr. 2023
Carmen, Thank you for taking the time to review our hotel, we appreciate your feedback

8/10 – Bra

Paul

Bodde her 2 netter i mars 2023
Svar fra Andy den 3. apr. 2023
Paul,Thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

4/10 – Dårlig

Charles

Likte ikke: Overnattingsstedets bygg og tilstand
Apparently SURE STAY is the lowest quality offering in the BEST WESTERN portfolio. I don't expect BW to be very good, but the bed was so cheap...and tired...and saggy that a good nights sleep was impossible. In fact, about 3 AM I considered walking over to the next motel, renting a room, and coming back in the AM to get my stuff. Then I considered just loading up and leaving but I hate driving in the dark. So I sat up until daylight, went to breakfast and came back and packed up. Never again!
Bodde her 1 natt i februar 2023
Svar fra Andy den 21. feb. 2023
Hello Charles, we are extremely sorry about the experience you had, but this gives us a chance to improve on. I would appreciate if you give us another chance. Thank you

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2023
Svar fra Andy den 7. feb. 2023
Thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

8/10 – Bra

Grant

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2023
Svar fra Andy den 6. mars 2023
Dear guest, Thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

10/10 – Utmerket

Joni

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel. Very nice and clean. The only bad thing was the hair dryer was from the 80s. And didnt dry my hair.
Bodde her 1 natt i desember 2022
Svar fra Andy den 12. des. 2022
Dear guest, thank you for taking the time to review our hotel.

8/10 – Bra

Steven

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice stay in Rockdale
I had never stayed at a Best Western SureStay hotel. I was pleasantly surprised. Very clean hotel. Comfortable bed. I would stay again.
Bodde her 2 netter i desember 2022

8/10 – Bra

katherine og milton

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was helpful and friendly
Bodde her 2 netter i november 2022
Svar fra Andy den 28. nov. 2022
Thank you for taking the time to review our hotel, we appreciate your feedback

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
Quiet ac needed some work
Bodde her 2 netter i november 2022
Svar fra Andy den 13. nov. 2022
Thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

10/10 – Utmerket

Tom

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice and Clean
Bodde her 3 netter i november 2022
Svar fra Andy den 13. nov. 2022
Tom, thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

10/10 – Utmerket

Norma

Bodde her 1 natt i oktober 2022
Svar fra Andy den 3. nov. 2022
Thank you for taking the time to review our hotel, we appreciate your feedback.

6/10 – Grei

Sandra

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I think i visited at a busy recreational season when the guest were really noisy, loud music and drinks, beating loud on each other's doors but after i reported it the manager got things under control
Bodde her 2 netter i oktober 2022
Svar fra Andy den 3. nov. 2022
Thank you for taking the time to review our hotel, we appreciate your feedback.

8/10 – Bra

Jerry

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2022
Svar fra Andy den 3. nov. 2022
Thank you for taking the time to review our hotel, we appreciate your feedback.

10/10 – Utmerket

Mauverdyne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice overnight stay. Room small but efficiently arranged, even had a full length mirror also oversized room frig, micro. Small area by office with good selection for continental breakfast plus cereal, waffle maker, toaster, juice. Would definitely stay here again.
Bodde her 1 natt i oktober 2022
Svar fra Andy den 15. okt. 2022
Thank you for taking the time to review our hotel, we appreciate your feedback, hope to see you again.

8/10 – Bra

DLynn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Pet owner
Hotel and staff were nice. Room was clean. Only complaint was they had a pet fee of $15.00 a day and I wasn’t aware of it until we checked in.
Bodde her 2 netter i september 2022
Svar fra Andy den 28. sep. 2022
Hello, We thank you for choosing our hotel and for taking the time to review our hotel. We have tried to maintain our fees as low as possible. I understand that every dollar counts, but to maintain our facilities we have to charge an additional fee for pets, this is an industry standards. I appreciate your feedback and thank you again for staying with us. Hope to see you again.

8/10 – Bra

Allan

Bodde her 1 natt i september 2022

8/10 – Bra

Norbert

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Alles bestens
Bodde her 1 natt i august 2022
Svar fra Andy den 15. aug. 2022
Dear Guest, thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

8/10 – Bra

Stacie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Will use this property again in the future.
Bodde her 2 netter i august 2022
Svar fra Andy den 13. aug. 2022
Stacie, thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

10/10 – Utmerket

Stacy

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Worth every penny
Very relaxing and quiet and moyesha is the best!!!!
Bodde her 1 natt i juli 2022
Svar fra Andy den 30. juli 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 5124466163. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 – Bra

Valerie og Crosby

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean & updated
Bodde her 1 natt i juli 2022