Terrasse/patio

Anmeldelser av Residence Inn by Marriott Rochester West/Greece

3 out of 5
Residence Inn by Marriott Rochester West/Greece
500 Paddy Creek Cir, Rochester, NY

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 222 av totalt 371 anmeldelser." "
Rangering på 8 − Bra. 84 av totalt 371 anmeldelser." "
Rangering på 6 − Grei. 33 av totalt 371 anmeldelser." "
Rangering på 4 − Dårlig. 13 av totalt 371 anmeldelser." "
Rangering på 2 − Forferdelig. 19 av totalt 371 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

8,4/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Matt

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Front Office Manager den 1. mars 2024
Good afternoon,Thank you for taking the time to fill out and submit one of our online reviews. We are so happy to see that you enjoyed your stay with us! We hope to see you again very soon.

10/10 – Utmerket

Christine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Front Office Manager den 1. mars 2024
Good afternoon,Thank you for taking the time to fill out and submit one of our online reviews. We are so happy to see that you enjoyed your stay with us! We hope to see you again very soon.

10/10 – Utmerket

Tammy

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
staff was very friendly and accommodating.
Bodde her 1 natt i desember 2023
Svar fra Front Office Manager den 1. mars 2024
Good afternoon,Thank you for taking the time to fill out and submit one of our online reviews. We are so happy to see that you enjoyed your stay with us! We hope to see you again very soon.

10/10 – Utmerket

Chasmere

Bodde her 2 netter i februar 2024
Svar fra Front Office Manager den 1. mars 2024
Good afternoon,Thank you for taking the time to fill out and submit one of our online reviews. We are so happy to see that you enjoyed your stay with us! We hope to see you again very soon.

10/10 – Utmerket

Dean

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Love the place, nice & clean & comfortable breakfast was worth the stay 💯
Bodde her 1 natt i januar 2024
Svar fra Andrea, Front Office Manager den 29. jan. 2024
Good afternoon,Thank you for taking the time to fill out and submit one of our online reviews. We are so happy to see that you enjoyed your stay with us! We look forward to seeing you again soon!

10/10 – Utmerket

Melinda

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and very nice studio room..only thing i didnt like was alot of the adults were drinking alcohal around the pool and spa area..i dont want my kids around that.. other then that we had an amazing time..
Bodde her 1 natt i januar 2024
Svar fra Andrea, Front Office Manager den 29. jan. 2024
Good afternoon,Thank you for taking the time to fill out and submit one of our online reviews. We are so happy to see that you enjoyed your stay with us! We look forward to seeing you again soon!

10/10 – Utmerket

Wilbert Omar

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like my stay very modern rooms excellent staff and service nice free breakfast options and nice pool area and spa tub excellent place to stay if you traveling thru Rochester area or just for celebrate a special occasion
Bodde her 2 netter i januar 2024
Svar fra Andrea, Front Office Manager den 29. jan. 2024
Good afternoon,Thank you for taking the time to fill out and submit one of our online reviews. We are so happy to see that you enjoyed your stay with us! We look forward to seeing you again soon!

10/10 – Utmerket

brian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
very comfortable stay
Bodde her 1 natt i januar 2024
Svar fra Andrea, Front Office Manager den 29. jan. 2024
Good afternoon,Thank you for taking the time to fill out and submit one of our online reviews. We are so happy to see that you enjoyed your stay with us! We look forward to seeing you again soon!

10/10 – Utmerket

Brad

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close to airport, studio is way to go and hit the grocery store. great place.
Bodde her 3 netter i januar 2024
Svar fra Andrea, Front Office Manager den 29. jan. 2024
Good afternoon,Thank you for taking the time to fill out and submit one of our online reviews. We are so happy to see that you enjoyed your stay with us! We look forward to seeing you again soon!

10/10 – Utmerket

LaNisha

Bodde her 1 natt i januar 2024
Svar fra Andrea, Front Office Manager den 29. jan. 2024
Good afternoon,Thank you for taking the time to fill out and submit one of our online reviews. We are so happy to see that you enjoyed your stay with us! We look forward to seeing you again soon!

10/10 – Utmerket

emily

Forretningsreisende, Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great experience
Bodde her 1 natt i desember 2023
Svar fra Andrea, Front Office Manager den 13. jan. 2024
Goodmorning!Thank you for taking the time to submit one of our online reviews, your feedback is very helpful to us. We are so happy to see that you enjoyed your stay with us! We hope to see you again soon!

10/10 – Utmerket

Karen

Bodde her 1 natt i desember 2023
Svar fra Andrea, Front Office Manager den 5. feb. 2024
Good afternoon!Thank you for taking the time to fill out and submit one of our online reviews. We are so happy to see that you enjoyed your stay with us! We look forward to seeing you again soon.

10/10 – Utmerket

Tammy

Bodde her 5 netter i desember 2023
Svar fra Andrea, Front Office Manager den 29. jan. 2024
Good afternoon,Thank you for taking the time to fill out and submit one of our online reviews. We are so happy to see that you enjoyed your stay with us! We look forward to seeing you again soon!

6/10 – Grei

Nakia

Svar fra Andrea, Front Office Manager den 28. des. 2023
Good morning,Thank you for taking the time to fill out and submit one of our online reviews, your feedback is very helpful with us. We would love to know more about how we can improve for your next stay! We hope to see you again soon.

10/10 – Utmerket

Ladasha

Bodde her 2 netter i desember 2023
Svar fra Andrea, Front Office Manager den 28. des. 2023
Good morning, Thank you for taking the time to fill out and submit one of our online reviews, your feedback is very helpful to us! We are so happy to see that you enjoyed your stay. We hope to see you again soon!

10/10 – Utmerket

Mary

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were visiting our daughter in the area and we were traveling with our dog. This was the perfect hotel for us. It was spacious and modern with a full kitchen. Included breakfast was such a great bonus. The bed was comfortable and the tv full of plenty of channels. The fireplace, indoor pool and gym are great additions to the common area. The staff was friendly and hot chocolate was always at the ready. We liked it so much we booked it for an upcoming trip before even leaving the property.
Bodde her 2 netter i november 2023
Svar fra Andrea, Front Office Manager den 4. des. 2023
Good afternoon!Thank you so much for taking the time to fill out one of our online reviews! Your feedback means the world to us. We are so happy to see that you enjoyed your stay here with us, we will make sure to have hot chocolate ready for you the next time you come!

2/10 – Forferdelig

Sallyann

Likte: Renhold
Likte ikke: Personale og service
Bodde her 2 netter i november 2023

2/10 – Forferdelig

Sallyann

Likte ikke: Personale og service
We were several family members (21 in total) venturing to Rochester, New York for a Christmas Gift experience, visiting the Strong Museum. We came by car from Canada to spend the weekend together and enjoy what we hoped, would be a memorable moment. The Strong Museum was amazing! I recommend you go if you get the chance. The Residence Inn by Marriot, unfortunately did not hit the spot. Desk personnel were extremely unprofessional and lacking in every way. We had to request and remind them that bed linen was not provided for the pull-out couch, and that plastic covers on the mattress had not been removed. Nice that they were new, but really was that our job? They didn't even bring the linen to our rooms. We had to carry 6 room loads of linens through the hallway by ourselves. There was no restaurant....even though the website specifically says there was. Rooms were spacious and newly renovated, but it didn't make up for the next big disappointment, which was the pool. Upon entering the pool area, there was a heavy chemical intoxication. The chlorine hit you and before long, (and I mean within 10 minutes), your eyes were stinging and you felt like you were going to cough up a lung. We advised the staff, who basically looked at us like they had no idea what we were talking about. We mentioned it again the next day, and was advised that there had been only one other complaint, and that the chemical levels were fine. Just recently saw that a visitor on the same weekend has made a

4/10 – Dårlig

Tori

Bodde her 1 natt i november 2023
Svar fra Andrea, Front Office Manager den 28. des. 2023
Good morning,Thank you for taking the time to submit one of our online reviews, your feedback is very helpful to us. We are so sorry to see that you did not enjoy your stay. We hope you choose to stay with us again in the future!

8/10 – Bra

Carla

Bodde her 1 natt i november 2023
Svar fra Andrea, Front Office Manager den 25. nov. 2023
Good morning,Thank you for taking the time to submit one of our online surveys. We are so happy to see that you enjoyed your stay with us! We look forward to seeing you again soon!

2/10 – Forferdelig

Julio

Reiste med familie og små barn
Likte ikke: Personale og service og fasiliteter
I booked a room on a cold NY Friday night for my children to be able to enjoy the pool and hot tub. I arrived at around 8pm. As we arrived to the pool area there was a very strong odor of chemicals and it was very hot. We were not in the pool for more than 5 minutes when a woman fainted in the pool and we were then asked to leave as the pool was being closed as well as the hot tub. When I asked the staff why we had to leave they stated there were far too many chemicals and this was not the first person who fainted. Not only was it unsafe but the only reason I booked the hotel was for the pool and I called ahead of time to confirm it was open to only get there and not be able to use it. My kids were so sad.
Bodde her 1 natt i november 2023
Svar fra Andrea, Front Office Manager den 19. nov. 2023
Good morning!Thank you for taking the time to submit one of our online surveys. I apologize about the incident with the pool. We did discover that the reason she passed out was not due to the chemicals as we checked the levels and everything was within normal range. We did have to close down the pool overnight just to make sure for the safety of all guests but we made sure it was opened as soon as possible first thing the next morning! I hope you got to use the pool for a little bit before you left. Again, we apologize and we hope you give us another chance sometime.

10/10 – Utmerket

Marquis

Bodde her 18 netter i oktober 2023
Svar fra Andrea, Front Office Manager den 28. des. 2023
Good morning, Thank you for taking the time to fill out and submit one of our online reviews, your feedback is very helpful to us! We are so happy to see that you enjoyed your stay. We hope to see you again soon!

10/10 – Utmerket

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i november 2023
Svar fra Andrea, Front Office Manager den 14. nov. 2023
Good afternoon,Thank you for taking the time to submit one of our online reviews. We are so happy to see that you enjoyed your stay with us! We can't wait to see you again.

2/10 – Forferdelig

Jasmin

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Kathy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
it was a very nice place and we would come back there
Bodde her 7 netter i oktober 2023
Svar fra Andrea, Front Office Manager den 21. okt. 2023
Good morning, Thank you for taking the time to submit one of our online reviews. We are so happy to see that you enjoyed your stay! We hope to see you again soon!

10/10 – Utmerket

Matthew

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fall trip 2023
On the east coast for a wedding. Stopped at Niagra Falls and on to MLB Hall of Fame before gojng to New Jersey.
Bodde her 1 natt i oktober 2023
Svar fra Andrea, Front Office Manager den 21. okt. 2023
Good morning, Thank you for taking the time to submit one of our online reviews. We are so happy to see that you enjoyed your stay! We hope to see you again soon!

8/10 – Bra

Robert

Bodde her 1 natt i oktober 2023
Svar fra Andrea, Front Office Manager den 21. okt. 2023
Good morning, Thank you for taking the time to submit one of our online reviews. We are so happy to see that you enjoyed your stay! We hope to see you again soon!

10/10 – Utmerket

Jamie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Andrea, Front Office Manager den 17. okt. 2023
Good afternoon, Thank you for taking the time to submit one of our online reviews, we are very happy to see you enjoyed your stay with us. We hope to see you again soon!

10/10 – Utmerket

uki

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was attentive and customer service was A1. The updates to the suites are beautiful. I enjoyed my stay
Bodde her 1 natt i august 2023
Svar fra Andrea, Front Office Manager den 18. sep. 2023
Good evening,Thank you so much for submitting one of our online reviews. Your feedback is very helpful to us. We are so happy to see that you enjoyed your stay! We really pride ourselves on our customer service so I am so happy to hear that you had a great experience. We hope to see you again soon!

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i september 2023
Svar fra Andrea, Front Office Manager den 30. okt. 2023
Good evening,Thank you very much for taking the time to submit one of our online surveys. Your feedback is very helpful to us. We are so happy to see that you enjoyed your stay with us! We look forward to seeing you again soon.

8/10 – Bra

Ann

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clean place but a bit of a challenge for handicap
I stayed in a accessible room. The bathroom needs towel bars and a counter to put stuff. Shower was way to small to sit in. Very hard to shower in when you can not stand. Also it would be nice to have hooks too. The toilet was too low for me as well. Quite a challenge to go down on to use. Otherwise friendly staff, room was clean, nice kitchen, and room was huge as well as the bathroom. The pool was too cold and water was very murky too. I only used once.
Bodde her 6 netter i september 2023
Svar fra Andrea, Front Office Manager den 15. sep. 2023
Good afternoon, Thank you for submitting one of our online reviews, your feedback is very helpful to us. We are so happy to see that you enjoyed your stay with us. We hope to see you again soon.

10/10 – Utmerket

Paul

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Andrea, Front Office Manager den 15. sep. 2023
Good afternoon, Thank you for submitting one of our online reviews, your feedback is very helpful to us. We are so happy to see that you enjoyed your stay with us. We hope to see you again soon.

10/10 – Utmerket

Megan

Bodde her 3 netter i september 2023
Svar fra Andrea, Front Office Manager den 15. sep. 2023
Good afternoon, Thank you for submitting one of our online reviews, your feedback is very helpful to us. We are so happy to see that you enjoyed your stay with us. We hope to see you again soon.

10/10 – Utmerket

Elisabeth

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel
Easy to book. Check in right at 3. Clean hotel. Close access to many restaurants.
Bodde her 3 netter i september 2023
Svar fra Andrea, Front Office Manager den 15. sep. 2023
Good afternoon, Thank you for submitting one of our online reviews, your feedback is very helpful to us. We are so happy to see that you enjoyed your stay with us. We hope to see you again soon.

10/10 – Utmerket

SEIJI

Bodde her 1 natt i september 2023
Svar fra Andrea, Front Office Manager den 15. sep. 2023
Good afternoon, Thank you for submitting one of our online reviews, your feedback is very helpful to us. We are so happy to see that you enjoyed your stay with us. We hope to see you again soon.

10/10 – Utmerket

Denise og Toronto

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Spacious suite with kitchenette. Very comfortable.
Bodde her 3 netter i september 2023
Svar fra Andrea, Front Office Manager den 15. sep. 2023
Good afternoon, Thank you for submitting one of our online reviews, your feedback is very helpful to us. We are so happy to see that you enjoyed your stay with us. We hope to see you again soon.

10/10 – Utmerket

Peter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect stay
Service was perfect. The hotel was exactly as I expected. Would definitely recommend.
Bodde her 2 netter i september 2023
Svar fra Andrea, Front Office Manager den 15. sep. 2023
Good afternoon, Thank you for submitting one of our online reviews, your feedback is very helpful to us. We are so happy to see that you enjoyed your stay with us. We hope to see you again soon.

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bodde her 4 netter i august 2023
Svar fra Andrea, Front Office Manager den 2. sep. 2023
Good morning,Thank you for submitting one of our online surveys. We are so happy to see that you enjoyed your stay with us! We hope to see you again soon.

6/10 – Grei

SANDRA

Bodde her 3 netter i august 2023
Svar fra Andrea, Front Office Manager den 22. aug. 2023
Good afternoon, Thank you for submitting an online review with us. We are very happy to see that you enjoyed your stay. We hope to see you again soon!

10/10 – Utmerket

Jagjit

Likte: Personale og service
Bodde her 1 natt i august 2023
Svar fra Andrea, Front Office Manager den 22. aug. 2023
Good afternoon, Thank you for submitting an online review with us. We are very happy to see that you enjoyed your stay. We hope to see you again soon!

8/10 – Bra

Paula

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet hotel with great facilities. Great free breakfast and comfortable bed. Loved our room and would definitely recommend!
Bodde her 2 netter i august 2023
Svar fra Andrea, Front Office Manager den 15. aug. 2023
Good evening!Thank you for submitting one of our online reviews. We are so happy to see that you enjoyed your stay with us. We hope to see you again soon!

6/10 – Grei

Patricia

Reiste med familie og små barn
Likte: Personale og service og fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The staff was professional and accommodating. Necessary to request adequate towels, bedding, pillows, etc. . The room was not clean ... crumbs in rollout bed and we were provided a vacuum to clean it. We had to clean a shower drain ourselves. Window was broken, refrigerator is dented, shower handle is loose ... for just being renovated, the room needs some TLC.
Bodde her 2 netter i august 2023
Svar fra Andrea, Front Office Manager den 10. aug. 2023
Good afternoon!Thank you for submitting one of our online reviews, your feedback is very helpful to us. I am sorry you experienced issues during your stay! I hope you talked to a staff member at the front desk so they could've tried to help you! I will definitely let my housekeeping manager know about the cleanliness issues. I apologize again and we hope to see you again soon.

10/10 – Utmerket

charming

Bodde her 2 netter i august 2023
Svar fra Andrea, Front Office Manager den 28. aug. 2023
Good morning,Thank you for submitting one of our online reviews, your feedback is very important to us. We are so happy to see that you enjoyed your stay with us! We hope to see you again soon.

8/10 – Bra

Amy J. og Leicester

Likte: Renhold og personale og service
.
Bodde her 2 netter i juli 2023
Svar fra Andrea, Front Office Manager den 31. juli 2023
Hello! Thank you for submitting our online review. We are very happy to see you enjoyed your stay with us! We hope to see you again soon!

10/10 – Utmerket

Naomi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2023
Svar fra Andrea, Front Office Manager den 21. juli 2023
Good evening, Thank you for submitting one of our online reviews. We are very happy to see that you enjoyed your stay. We look forward to seeing you again soon!

10/10 – Utmerket

Peter

Reiste med partner
The rooms were huge and beautiful
Bodde her 4 netter i juli 2023
Svar fra Andrea, Front Office Manager den 17. juli 2023
Good evening! Thank you for submitting an online review! We are very happy to see that you enjoyed the room during your stay. We hope to see you again soon!

8/10 – Bra

Bruce

Bodde her 1 natt i juli 2023
Svar fra Andrea, Front Office Manager den 8. juli 2023
Goodmorning!Thank you so much for submitting one of our online surveys. We are glad to see that you enjoyed your stay with us and we hope to see you again soon!

8/10 – Bra

Jennifer

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold
Staff were very friendly and helpful. Quick and pleasant check-in and check-out experiences. Disappointed by the following: (a) no coffee/tea in lobby; (b) photos of room online did not match room in reality; (c) poor lighting in room and especially in bathroom area; and (d) surfaces and floor in room were not wiped off/vacuumed before we arrived. Breakfast was a nice inclusion but eggs were very wet each of the three mornings of our stay. The room looked modern but a little tired. If being super picky, there was no fan in the bathroom and the opening of the sliding shower door wasn’t very wide. I was able to fit in but this could pose a problem for some. Overall, a pleasant stay, but not likely to return. Would probably try the Fairfield next door at a lower cost.
Bodde her 3 netter i juni 2023
Svar fra Andrea, Front Office Manager den 6. juli 2023
Hello!Thank you for submitting one of our online reviews. I apologize that you experienced some issues with the rooms. The rooms do not look the same as they are online yet because we just had them newly renovated and have not yet updated the website. We hope you choose to stay with us again soon.

8/10 – Bra

Joseph

Likte: Renhold og personale og service
Bodde her 13 netter i juni 2023
Svar fra Andrea, Front Office Manager den 27. juni 2023
Hello! Thank you for submitting a post stay review with us. We are very happy to see that you enjoyed your stay. We hope to see you again shortly!

10/10 – Utmerket

Robert

Bodde her 5 netter i juni 2023
Svar fra Andrea, Front Office Manager den 14. juli 2023
Good morning,Thank you for submitting one of our online reviews. We are so happy to see that you enjoyed your stay with us and we look forward to seeing you again soon!