Resepsjon

Anmeldelser av Microtel Inn & Suites by Wyndham Rochester South Mayo Clinic

3 out of 5

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 431 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 329 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 126 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 71 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 43 av totalt 1000 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

7,8/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Robert

Likte: Renhold
Bodde her 14 netter i september 2023

2/10 – Forferdelig

Samir I.

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Found one on the pillows has blood on it, very very disgusting; the bathroom was not upto standard as it has rusted fixtures, unhealthy and unacceptable especially when it provides lodging for people like us patients of Mayo Clinic with health issues. I have stayed many times in the past several years at this hotel and was nice but our experience this time was not acceptable and it will be our last!
Bodde her 2 netter i oktober 2023

6/10 – Grei

Elizabeth

Forretningsreisende
Likte: Renhold
Says continental breakfast but they only have waffles now. Nothing else, coffee machine was broken and no juice.
Bodde her 3 netter i oktober 2023

4/10 – Dårlig

Diane

Reiste med partner
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
You advertise that you have a big hot breakfast so we planned our day expecting to have breakfast before we checked out! It was a joke! The waffle mix looked so disgusting and wouldn’t ever eat that without knowing when it was made up! It seemed very old and there was nothing else to eat! There was no cream even for coffee, when I asked about the cream the lazy person behind the desk said it may come out later, we didn’t want to wait around for that and had to go elsewhere to get breakfast! I would like a partial refund from our stay that was supposed to include breakfast!!!
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Dawn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
What I didn’t like was the 150.00 charge they take when checking in but they said would be reinforced when checking out. But was a shock to find out at time of check in
Bodde her 1 natt i oktober 2023

8/10 – Bra

Deborah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023

4/10 – Dårlig

Verifisert reisende

Likte: Renhold og romkomfort
Likte ikke: Personale og service
Misrepresented and overpriced
There was no breakfast, warm 1/2 gallons of milk and waffles with no syrup was what they had. Also a handful of jelly packets….definitely should not be telling people “free breakfast”. Otherwise it was just average everything else and overpriced at that.
Bodde her 1 natt i september 2023

2/10 – Forferdelig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Personale og service og romkomfort
Awful and expensive
Horrible. I had to pay a $150 deposit for each night I stayed (2 nights, $300 total). I was charged $98 TWICE for a room I prepaid for. The room didn’t have bar soap, Kleenex, coffee, or cups. When I asked to speak with the manager, she wasn’t in. I went back to the desk later (I had been told she would be in) and she still wasn’t there. No one seemed to understand how the computer system works or how to fix an erroneous charge (therefore I was erroneously charged twice for a room I prepaid for). The “breakfast” consisted of waffles and cold cereal. No coffee, no milk, no juice, no fruit or yogurt. Do not recommend staying here.
Bodde her 1 natt i september 2023

6/10 – Grei

britanie

Likte: Personale og service
Likte ikke: Renhold og fasiliteter
Stained towels and sheets. The shower hardly drained at all and had terrible water pressure. I got charged a second time for my room even though I paid in full a month ago. The staff did correct this error however. The staff was friendly enough for both of them being new. There was no breakfast even though it was not time for breakfast to be over so we had to go elsewhere. Our whole floor smelled like cigarette smoke. Part of the wall in our bathroom was damaged (room 314). The beds were hard. We only stayed long enough to sleep as we were just passing through after a concert in st paul but we likely would not stay here again.

4/10 – Dårlig

Rita

Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Rooms were clean, modern and quiet. If you need to talk to a front desk person, they don't answer the phone. No coffee in rooms were available. Went to breakfast area, coffee out of order, juice out of order, fridge for yogurt etc was off and empty. My husband had a cold shower, mine was fine however. Other motels nearby that are better for the 10 bucks you save staying here.
Bodde her 1 natt i september 2023

10/10 – Utmerket

Tom

Reiste med partner
Check in was very easy, parking near the doorway, and several food options within a half mile.
Bodde her 1 natt i september 2023

8/10 – Bra

Heidi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The only negative was that very limited quantities of breakfast were put out at a time.
Bodde her 1 natt i august 2023
Svar fra Hotel Manager den 4. sep. 2023
I sincerely apologize and that problem has been solved.

6/10 – Grei

JACQUELINE og Green Bay

A fire alarm was activated around midnight. There didn’t seem to be any organization to account for guests or get information to them once the situation was investigated. Our toilet didn’t work properly and there was no coffee for the continental breakfast which was poor at best.
Bodde her 2 netter i august 2023

6/10 – Grei

Valerie

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Bad corporate service by not updating site.
Wasn't happy. Strictly booked here because there was a pool. When we checked in, looked around and there was a sign saying pool closed. Asked management how long had it been closed, over a month. So when i had booked there was nothing updated on website. When we arrived in the room, i had noticed that the bed frame was sticking out. Needless to say, I hit my leg on it.. not coming back.
Bodde her 1 natt i august 2023

8/10 – Bra

James F.

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Near to shopping center
Bodde her 1 natt i august 2023
Svar fra Hotel Manager den 4. sep. 2023
Thank you for staying with us

8/10 – Bra

Bryant

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra Hotel Manager den 4. sep. 2023
Thank you

10/10 – Utmerket

James F.

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, closed to highway, easy wifi connection
Bodde her 2 netter i august 2023
Svar fra Hotel Manager den 4. sep. 2023
Thank you so much

8/10 – Bra

Joseph

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was easy to get to and quiet. But there virtually no breakfast food was available
Bodde her 2 netter i august 2023
Svar fra Hotel Manager den 4. sep. 2023
WE have fixed this problem, I hope you stay with us again

4/10 – Dårlig

Vivian

Forretningsreisende, Reiste med en gruppe
Likte ikke: Personale og service og fasiliteter
When we arrived we were informed that the hot tub & pool were not in working condition. Very disappointing. Then on Friday morning, no breakfast was available. No milk, fruit, really nothing. We were told supplies didnt come in. Not even the manager knew about this. The kitchen manager was a joke. Just gave excuses. Not even any kleenex in the building. Chatted with the manager, Jaren about all this..By Sat morning she had gone out yo purchase food. How can a manager not know these things ahead of time. Not a pleasant feeling. Not sure if wed ever stay again
Bodde her 2 netter i august 2023
Svar fra Hotel Manager den 4. sep. 2023
I am so sorry this happened to you I am sure I told you that I am very new here and am working hard to solve these issues

2/10 – Forferdelig

Ellen

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not of the Wyndham caliber. AWFUL!
From the beginning, this hotel was AWFUL! The pool was not available. Closed because “supplies had been back ordered for two weeks.” When we got there to check in our room was not ready. Because of our flight and drive from MSP, we never arrived at the hotel until 6:30 pm. And, the room wasn’t ready? We were asked to wait five minutes, but after a half hour, I was understandably frustrated. The front desk clerk, Alexander, said that he had just fired three people, and that I had “two choices”: continue to have a nasty attitude and he would have one with me throughout my stay, or change my attitude and have a wonderful stay. What I should have done is canceled and went to a different hotel. Our toilet was clogged in our room. I went back to the front desk about it as soon as we were settled in, explained that we had a dinner reservation and would return late in the evening, and there should be plenty of time to address the issue. When we returned several hours later, the toilet was still clogged, and the new desk clerk handed me the plunger to go fix it myself! Breakfast was nonexistent. Not even milk for coffee or butter for toast, not that there was anything more than two ends of a loaf of white bread. All guests were at the front desk complaining. I have never been so disappointed; this hotel DOES NOT deserve the Wyndham name.
Bodde her 3 netter i august 2023

8/10 – Bra

Thomacine

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best value for similar properties. Clean, quiet, staff was professional but friendly. Breakfast was spotty with staff scrambling to provide enough product due to unreliable stock. Very poor protein offerings.
Bodde her 3 netter i august 2023
Svar fra Hotel Manager den 4. sep. 2023
Thank you so much!!

10/10 – Utmerket

Janice

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
what I didn't like, they were out of things for breakfast and they didn't have a shuttle bus to take you to the clinic.
Bodde her 1 natt i august 2023

2/10 – Forferdelig

Kimberly

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The beds are uncomfortable, we got towels with holes in them, and the pool had been out of commission for at least 2 months (which we found out by accident). The exercise was so hot you couldn't exercise. The breakfast was awful. No selection at all. We found out that the previous day they didn't even service breakfast due to a lack of supplies.
Bodde her 3 netter i august 2023

8/10 – Bra

Evan

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
None
Bodde her 1 natt i august 2023

8/10 – Bra

Debi

Bodde her 1 natt i august 2023

6/10 – Grei

Garry

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Guy working at desk went out of his way to make our stay welcoming. So nice, helpful. Great job.
Bodde her 1 natt i august 2023
Svar fra Hotel Manager den 4. sep. 2023
Thank you for your kind words

10/10 – Utmerket

caroline

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Très bien
Bodde her 1 natt i august 2023

6/10 – Grei

Robert

Likte: Renhold og romkomfort
Bodde her 2 netter i august 2023

10/10 – Utmerket

Venis

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2023

10/10 – Utmerket

John

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023

10/10 – Utmerket

cole

Reiste med familie
Likte: Renhold og personale og service
The staff was great! Pool looked dirty and hot tub was very dirty, brown water. Other than that the hotel was clean and nice. Not much in the immediate area to do
Bodde her 3 netter i august 2023

8/10 – Bra

Susan

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 2 netter i juli 2023

10/10 – Utmerket

Gail

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice remodel
Bodde her 1 natt i august 2023

6/10 – Grei

Artem

Reiste med familie
Likte ikke: Renhold og personale og service
Bodde her 2 netter i juli 2023

8/10 – Bra

Adam

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Bodde her 1 natt i juli 2023

10/10 – Utmerket

Austin

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good experience
Bodde her 1 natt i juli 2023

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte: Renhold
Disappointed
I showed up to check in at 2:10 and when someone came to the desk, they told me check-in is at 3 and pointed to the sign saying so. When I came back after 3 and was checking in, the person suddenly got up and left for several minutes. It was later explained that house keeping had not communicated what rooms were ready and they were checking. There was no communication about the pool, Wi-Fi password or breakfast times.
Bodde her 1 natt i juli 2023
Svar fra Hotel Manager den 4. sep. 2023
I truly apoloigize and that employee is no longer employed here, I am the new manager and am working hard to make positive changes.

8/10 – Bra

Larry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was fine.
Bodde her 2 netter i juli 2023

2/10 – Forferdelig

hellen

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
My bedding smelled of old sweat
Bodde her 1 natt i juli 2023

2/10 – Forferdelig

Deborah

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service og romkomfort
Bodde her 1 natt i juli 2023

8/10 – Bra

Ana

Bodde her 1 natt i juli 2023

8/10 – Bra

Bruce

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2023

10/10 – Utmerket

Lee Ann

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Front desk Alex was a fountain of knowledge. He was a great help. Hotel was clean and quiet. Elevator carpet needs cleaned.
Bodde her 3 netter i juli 2023
Svar fra Hotel Manager den 4. sep. 2023
WE love Alex and I am so glad you enjoyed him. We replaced the elevator carpet Please give us a try again!!

6/10 – Grei

Ruth

Forretningsreisende, Reiste med familie
Likte: Personale og service
Liked it had adequate seating for breakfast Did not like the thin towels, no shower gel , Not much left for breakfast at 7am and no one refilling the breakfast food! Could have been cleaner.
Bodde her 1 natt i juli 2023

10/10 – Utmerket

Christopher og Edmonton

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Was a great stay, comfy room excellent pillows
Bodde her 1 natt i juli 2023

8/10 – Bra

Dave

Reiste med familie, Reiste med en gruppe
Okay, but not enough towels for pool.
Bodde her 2 netter i juli 2023

10/10 – Utmerket

Mark

Bodde her 1 natt i juli 2023

6/10 – Grei

Joe

Reiste med familie
Likte: Renhold og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Had a whole group book here to stay and upon check in were informed that the pool wasn’t operational for some reason. This is one of the main reasons our large group booked at this property. So we all checked out after the first night and moved on.
Bodde her 2 netter i juli 2023

10/10 – Utmerket

Dean

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2023

8/10 – Bra

Wendelin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023