Nær stranden, buss til stranden (inkludert), solsenger og parasoller

Anmeldelser av DoubleTree by Hilton San Juan

4 out of 5
DoubleTree by Hilton San Juan
105 Avenida de Diego, San Juan

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 622 av totalt 1010 anmeldelser." "
Rangering på 8 − Bra. 237 av totalt 1010 anmeldelser." "
Rangering på 6 − Grei. 77 av totalt 1010 anmeldelser." "
Rangering på 4 − Dårlig. 31 av totalt 1010 anmeldelser." "
Rangering på 2 − Forferdelig. 43 av totalt 1010 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,8/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Tove

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint hotell, kan anbefales.
Fint hotell. Rent og gode senger. Ikke langt fra egen strand, bra steder å spise i nærheten. God service. Har bodd her flere ganger.
Bodde her 3 netter i juni 2019
Svar fra Reservations Dept. den 18. sep. 2019
Thank you for staying with us! We are glad you enjoy your stay with us, hope to see you soon!

10/10 – Utmerket

Crystal

Bodde her 1 natt i mars 2024
Svar fra Doubletree San Juan den 27. mars 2024
Thank you for your great review Crystal, it was a pleasure having you with us and look forward to your next visit!

10/10 – Utmerket

Jeffrey

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mars 2024
Svar fra Doubletree San Juan den 25. mars 2024
Saludos Jeffrey, Thanks for your feedback! Hope to see you soon!

8/10 – Bra

Dr. Travis

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
It was cool. Nothing to brag about.
Bodde her 2 netter i februar 2024
Svar fra Doubletree San Juan den 23. mars 2024
Thank you for your review Dr.Travis, we look forward to your next visit!

2/10 – Forferdelig

Benjamin

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
I was kicked off the property first day and banded with no real reason and no investigation as to why. One of the staff members started to crying and said that she was scared of me for no reason and I was booted. Trash customer service.
Bodde her 5 netter i februar 2024
Svar fra Doubletree San Juan den 22. mars 2024
Please feel free to contact our hotel manager, Michael Arroyo, with any further comments, concerns or questions.

10/10 – Utmerket

Ann Marie

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent location!
Bodde her 2 netter i mars 2024
Svar fra Doubletree San Juan den 12. mars 2024
Thank you for your review Ann Marie, and for choosing Doubletree San Juan for your PR stay! We're happy to know our hotel was a perfect fit for you. Hope to see you back soon!

10/10 – Utmerket

John og Brookfield

Bodde her 1 natt i mars 2024
Svar fra Doubletree San Juan den 4. mars 2024
Thank you for your review John, we can't wait to have you back with us!

8/10 – Bra

Marquita A. og South Holland

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely hotel and well maintained.
Bodde her 4 netter i februar 2024
Svar fra Doubletree San Juan den 29. feb. 2024
Thank you for your review Marquita, we’re so happy that you enjoyed yourself. Come back soon!

10/10 – Utmerket

Amy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was clean and well kept. Staff was helpful and friendly. There are many restaurants within walking distance.
Bodde her 4 netter i februar 2024
Svar fra Doubletree San Juan den 29. feb. 2024
Thank you for your review Amy, we are happy to hear our hotel was a perfect fit for your trip to PR. We look forward to having you back with us soon!

10/10 – Utmerket

Russell

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very pleased with my stay. Furnish ride to beach where they have towels on location.
Bodde her 3 netter i februar 2024
Svar fra Doubletree San Juan den 20. feb. 2024
Thank you for your feedback Russell, and for choosing Doubletree San Juan for your visit to PR. We look forward to having you back soon!

10/10 – Utmerket

Andrew Jason

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 7 netter i januar 2024
Svar fra Doubletree San Juan den 19. feb. 2024
Thank you for your feedback Andrew, we look forward to having you back soon!

2/10 – Forferdelig

Erica

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service og fasiliteter
I have stayed at this hotel before . First time was a better experience and I even found a roach the first time ; but this visit was the last time . The beach attendant was super rude and I’m surprised they let him be employed there . Walls are paper thin and you can hear hallway noises and house keeping vacuums and talking . Mentioned the rude attendant at check out and they didn’t ask for more information, they just said oh well . Never will I stay here again .
Bodde her 1 natt i februar 2024
Svar fra Doubletree San Juan den 17. feb. 2024
Thanks for sharing your feedback Erica, we’re sorry your experience was not up to standard. It was an uncommon instance, and will use the feedback to make us better and to ensure this doesn’t happen again.

8/10 – Bra

Ann

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i februar 2024
Svar fra Doubletree San Juan den 15. feb. 2024
Thank you for your review Ann, and for choosing our property for your visit to PR. We hope to see you soon!

10/10 – Utmerket

Chrissy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Doubletree San Juan den 29. feb. 2024
Thank you for your review Chrissy, and thank you for choosing our property. We can't wait to your next visit!

10/10 – Utmerket

Wilmer og Cabo Rojo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Non expensive luxury room.. smell good, clean and quiet
Bodde her 1 natt i februar 2024
Svar fra Doubletree San Juan den 13. feb. 2024
Thanks for your review Wilmer, we're proud to hear our property was a great fit for your PR visit. We look forward to having you back with us soon!

8/10 – Bra

Alexandra

Bodde her 1 natt i februar 2024
Svar fra Doubletree San Juan den 21. mars 2024
Thank you for your review Alexandra, it was a pleasure having with us. Looking forward to your next stay!

8/10 – Bra

orlando

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The only thing I found different from my past stays here is that now to go to your room you have to use your key on the Elevator that’s new
Bodde her 3 netter i januar 2024
Svar fra Doubletree San Juan den 13. feb. 2024
Thank you for your review Orlando, we're pleased to have you back with us as your home away from home. See you soon!

10/10 – Utmerket

Sherese

Likte: Renhold og overnattingsstedets bygg og tilstand
Svar fra Doubletree San Juan den 13. feb. 2024
Thank you for your 5-star review Sherese, we look forward to your next visit!

8/10 – Bra

DAVID

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property located "close" to the Beach with a shuttle readily available. Room was clean and open but drawers really needed cleaning
Bodde her 1 natt i februar 2024
Svar fra Doubletree San Juan den 10. feb. 2024
Thank you for your feedback David, we're glad to hear you enjoyed our facilities. Your feedback helps us do better.

10/10 – Utmerket

Janet

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean rooms, great service, kind and friendly to my requests and questions about the area. Will return due to the positive experience at DoubleTree.
Bodde her 3 netter i januar 2024
Svar fra Doubletree San Juan den 6. feb. 2024
Thank you for your feedback Janet, we’re happy you had a fantastic time with us! Thanks for your support, we’re thankful for amazing guests like you. We hope to see you again soon!

10/10 – Utmerket

Jaquita og Waldorf

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved loved loved this property. Staff was nice, facility was amazing, and the location was everything! 24 hr grocery store across the street, and the beach is a 5 minute walk. If u enjoy the night life, everything is within a 5-10 minute Uber ride. I would definitely stay here again!
Bodde her 3 netter i januar 2024
Svar fra Doubletree San Juan den 6. feb. 2024
Thank you for your feedback Jaquita, we’re so happy that you enjoyed yourself. Thanks so much for your kind words and the compliments. Come again soon!

10/10 – Utmerket

DELILAH

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I really Enjoyed my stay, the front desk was AMAZING! The recommendations for restaurant was so good! Definitely would return.
Bodde her 2 netter i januar 2024
Svar fra Doubletree San Juan den 2. feb. 2024
It was a pleasure having you with us Delilah! Thanks so much for your feedback, we’re happy that you’re happy, and we’re looking forward to your next visit.

10/10 – Utmerket

Joanne

It was a fantastic place to stay prior to our cruise. Great bar and restaurant.
Bodde her 1 natt i januar 2024
Svar fra Doubletree San Juan den 31. jan. 2024
Thanks for the feedback and the support Joanne, it was a pleasure having you visit us here at Doubletree San Juan. We’re looking forward to your next visit!

4/10 – Dårlig

Daryl

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Doubletree San Juan den 31. jan. 2024
Thanks for sharing your feedback Daryl. We’re sorry your experience didn’t match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach our hotel manager, Michael Arroyo.

10/10 – Utmerket

Jack

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very helpful staff and great location
Bodde her 1 natt i januar 2024
Svar fra Doubletree San Juan den 25. jan. 2024
Thank you for your feedback Jack, we are proud to hear our staff was able to make your stay a wonderful one and look forward to your next visit!

10/10 – Utmerket

Tantianna

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Doubletree San Juan den 19. jan. 2024
Thank you for your 5-star review Tantianna!

8/10 – Bra

Isphara

Bodde her 7 netter i januar 2024
Svar fra Doubletree San Juan den 19. jan. 2024
Thank you for your feedback Isphara!

2/10 – Forferdelig

Danish

Bodde her 1 natt i januar 2024
Svar fra Doubletree San Juan den 19. jan. 2024
We are sorry to hear your experience didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. Feel free to contact Michael Arroyo with any feedback you'd like to share.

10/10 – Utmerket

Cynthia

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff very helpful
Bodde her 6 netter i januar 2024
Svar fra Doubletree San Juan den 15. jan. 2024
Thank you for kind words about our staff and your review Cynthia, we pride ourselves on providing the best service possible to our guests and are happy to hear you had a great stay with us. We look forward to having you back soon!

10/10 – Utmerket

Carolyn

Bodde her 2 netter i januar 2024
Svar fra Doubletree San Juan den 15. jan. 2024
Thank you for choosing Doubletree San Juan for your stay and for review Carolyn!

10/10 – Utmerket

Dennise og TAFB

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra Doubletree San Juan den 15. jan. 2024
Thanks for your 5-star review Dennise, we look forward to your next visit!

2/10 – Forferdelig

Jennifer

Bodde her 6 netter i desember 2023
Svar fra Yodil Caban - GM den 1. jan. 2024
Saludos Jennifer,We value all comments from our guests, and we are sorry to hear that your experience did not meet your expectations.We would appreciate the opportunity to learn more about your specific concerns to better address them. If you could provide additional details by contacting us directly, we would be grateful for the chance to make amends and improve the aspects that fell short.Your satisfaction is our priority, and we hope to have the opportunity to better serve you in the future.Always at your service,Yodil CabanGeneral ManagerWe value guests’ feedback and would appreciate the opportunity to make things right.

10/10 – Utmerket

xiangjie

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2023
Svar fra Doubletree San Juan den 15. jan. 2024
Thank you for choosing Doubletree San Juan and for your review Xiangjie!

2/10 – Forferdelig

Peter

Bodde her 1 natt i desember 2023
Svar fra Yodil Caban - GM den 1. jan. 2024
Saludos Peter,We value all comments from our guests, and we are sorry to hear that your experience did not meet your expectations.We would appreciate the opportunity to learn more about your specific concerns to better address them. If you could provide additional details by contacting us directly, we would be grateful for the chance to make amends and improve the aspects that fell short.Your satisfaction is our priority, and we hope to have the opportunity to better serve you in the future.Always at your service,Yodil CabanGeneral ManagerWe value guests’ feedback and would appreciate the opportunity to make things right.

8/10 – Bra

Joyce

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bathroom could have been cleaner as there was hair and dust in the corners. Bed was comfortable. Joanne in Cafe Pierre deserves a mention from us for her efficiency and helpfulness - thank you!
Bodde her 1 natt i desember 2023
Svar fra Doubletree San Juan den 15. jan. 2024
Thank you for your review Joyce. We are so sorry to hear that your experience fell short of expectations and are making changes prevent this from happening in the future. We are happy to hear Joanne made your stay memorable and will surely let the team know.

10/10 – Utmerket

Emmeline og Fort Worth

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful and clean. Would come back again.
Bodde her 2 netter i desember 2023
Svar fra Doubletree San Juan den 15. jan. 2024
Thank you for your review Emmeline, it was a pleasure having you stay with us. We’re happy that you’re happy, and we’re looking forward to your next visit.

10/10 – Utmerket

gary

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2023
Svar fra Doubletree San Juan den 15. jan. 2024
Thanks for your review Gary, we hope to see you again soon!

10/10 – Utmerket

John

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Love Doubletree
Room was clean, comfortable, well designed. The hotel has an excellent location.
Bodde her 1 natt i desember 2023
Svar fra Doubletree San Juan den 15. jan. 2024
Thanks for your review John, we are proud to hear our property was perfect the fit for your stay. We’re grateful for your support, and hope you’ll stay with us again soon!

10/10 – Utmerket

Edmundo

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Doubletree San Juan den 15. jan. 2024
Thanks for your review Edmundo, we hope you’ll visit us again soon!

10/10 – Utmerket

mariela

Reiste med en gruppe
Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Doubletree San Juan den 15. jan. 2024
Thanks for your great review Mariela and for choosing Doubletree San Juan for your stay. We hope to see you again soon!

10/10 – Utmerket

maria

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Doubletree San Juan den 15. jan. 2024
Thanks for your amazing review Maria, we’re grateful for your support, and we hope you’ll visit us again soon!

8/10 – Bra

Regina

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Birthday trip
The rooms are too small for the price. They don’t have suites.
Bodde her 2 netter i desember 2023
Svar fra Doubletree San Juan den 15. jan. 2024
Thank you for your review Regina, we are sorry to hear that your experience with us fell short of expectations. Please feel free to reach out to Michael Arroyo, our hotel manager, with any further comments, concerns, or suggestions you wish to share.

2/10 – Forferdelig

Reeshemah og St.Croix

Bodde her 3 netter i desember 2023
Svar fra Yodil Caban - GM den 1. jan. 2024
Saludos Reeshemah,We value all comments from our guests, and we are sorry to hear that your experience did not meet your expectations.We would appreciate the opportunity to learn more about your specific concerns to better address them. If you could provide additional details by contacting us directly, we would be grateful for the chance to make amends and improve the aspects that fell short.Your satisfaction is our priority, and we hope to have the opportunity to better serve you in the future.Always at your service,Yodil CabanGeneral ManagerWe value guests’ feedback and would appreciate the opportunity to make things right.

10/10 – Utmerket

Andrew

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was conveniently located 5 minutes walk from the beach. There is a 24/7 grocery store immediately across the street. Fitness center, pool, gift shop, restaurant, bar on site. I did not like how the room service came so early to clean.
Bodde her 7 netter i november 2023
Svar fra Doubletree San Juan den 15. jan. 2024
Thank you for your review Andrew, we are happy to hear our property was great fit to your visit to Puerto Rico!

10/10 – Utmerket

Jeanine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i november 2023
Svar fra Doubletree San Juan den 15. jan. 2024
Thank you for your review and for Choosing Doubletree San Juan for your visit to Puerto Rico Jeanine, we look forward to having you back soon!

8/10 – Bra

mamoudou

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i november 2023
Svar fra Doubletree San Juan den 5. des. 2023
Thank you for your review Mamoudou, we appreciate you choosing our hotel for your visit and look forward to having you back with us soon!

10/10 – Utmerket

ZHOU og New York

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good value.
Bodde her 4 netter i november 2023
Svar fra Doubletree San Juan den 30. nov. 2023
Thank you for your review Zhou, we are pleased to hear you enjoyed our property and look forward to having back with us soon!

10/10 – Utmerket

Juan O

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Cerca de todas las actividades
Bodde her 2 netter i november 2023
Svar fra Doubletree San Juan den 29. nov. 2023
Muchas gracias por tus comentartios Juan, nos place escuchar que nuestra propiedad fue perfecta para tu estadía. ¡Esperamos tenerte pronto de vuelta!

6/10 – Grei

HAI

Forretningsreisende
Likte ikke: Personale og service
Not good service, especially the parking. The is too simple comparing to the prices.
Bodde her 2 netter i november 2023
Svar fra Doubletree San Juan den 29. nov. 2023
Thanks for sharing your feedback with us Hai, we’re sorry your experience didn’t match your expectations. Your valuable feedback will help us to deliver an even better experience next time.

10/10 – Utmerket

maria

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
wonderul stay
Bodde her 3 netter i november 2023
Svar fra Doubletree San Juan den 28. nov. 2023
Thank you for your review Maria, we're so glad to hear you had a wonderful stay with us. We're looking forward to your next visit soon!