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Anmeldelser av DoubleTree by Hilton San Juan

4 out of 5
DoubleTree by Hilton San Juan
105 Avenida de Diego, San Juan

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 618 av totalt 1004 anmeldelser." "
Rangering på 8 − Bra. 237 av totalt 1004 anmeldelser." "
Rangering på 6 − Grei. 75 av totalt 1004 anmeldelser." "
Rangering på 4 − Dårlig. 31 av totalt 1004 anmeldelser." "
Rangering på 2 − Forferdelig. 43 av totalt 1004 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,8/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Tove

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint hotell, kan anbefales.
Fint hotell. Rent og gode senger. Ikke langt fra egen strand, bra steder å spise i nærheten. God service. Har bodd her flere ganger.
Bodde her 3 netter i juni 2019
Svar fra Reservations Dept. den 18. sep. 2019
Thank you for staying with us! We are glad you enjoy your stay with us, hope to see you soon!

10/10 – Utmerket

Erika Marie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was beautiful. The staff was extremely wonderful
Bodde her 4 netter i april 2024
Svar fra Doubletree San Juan den 16. apr. 2024
Thank you for taking the time to leave a review Erika. We're delighted you had a great stay, and that our staff made your experience even better! We hope to see you again soon!

10/10 – Utmerket

Shirah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Doubletree San Juan den 16. apr. 2024
It sounds like you had a fantastic time, and we appreciate you choosing us and can't wait to have you back Shirah!

10/10 – Utmerket

Ivy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was such a perfect stay. We loved all of the amenities
Bodde her 1 natt i april 2024
Svar fra Doubletree San Juan den 13. apr. 2024
Thank you for your feedback Ivy! We're thrilled you took advantage of our amenities – that's what they're there for! We'd love to welcome you back for another enjoyable stay

10/10 – Utmerket

Wanda

Reiste med familie
Likte: Fasiliteter
Buen servicio en todo y todos muy felices y simpáticos
Bodde her 1 natt i april 2024
Svar fra Doubletree San Juan den 9. apr. 2024
Muchas gracias por tu compartirnos tu experiencia en nuestra propiedad Wanda; fue un verdadero placer tenerte con nosotros. ¡Esperamos tenerte de vuelta pronto!

8/10 – Bra

Chris

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Across the street from supermarket.
Bodde her 4 netter i mars 2024
Svar fra Doubletree San Juan den 8. apr. 2024
Saludos Chris, Thanks for your feedback. Hope to see you on your next trip!

10/10 – Utmerket

Juan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Buena estadía
Bodde her 1 natt i april 2024
Svar fra Doubletree San Juan den 6. apr. 2024
Muchas gracias Juan, fue un placer tenerte con nosotros. ¡Esperamos tenerte de vuelta pronto!

10/10 – Utmerket

Sheraine og Pelham

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
So thankful for this property. The staff was extremely friendly and kind. I would visit again.
Bodde her 3 netter i mars 2024
Svar fra Doubletree San Juan den 5. apr. 2024
Thank you for your kind words Sheraine, we're so happy to hear you found our property and service wonderful, can't wait to have you back!

10/10 – Utmerket

Man Yi Marian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff, bus stop less than a block away
Bodde her 4 netter i mars 2024
Svar fra Doubletree San Juan den 5. apr. 2024
Thank you for your review Man Yi, it was a pleasure having you stay with us. We're looking forward to your next visit!

10/10 – Utmerket

Gustavo

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love this property no complain Whatsoever eveything was beyond my expectation
Bodde her 1 natt i mars 2024
Svar fra Doubletree San Juan den 5. apr. 2024
¡Gracias Gustavo! We were thrilled to read your review! We're so glad you enjoyed your stay, and we can't wait to welcome you back soon

8/10 – Bra

Lina og MIAMI

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Pictures maximize a lot the amenities and room spaces. Very tiny rooms nothing like the pictures. Pool is also very small.
Bodde her 4 netter i mars 2024
Svar fra Doubletree San Juan den 1. apr. 2024
Saludos Lina, Thanks for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to our hotel manager, Michael Arroyo, with any further comments, concerns, or suggestions you wish to share.

8/10 – Bra

Jorge og Guatemala

Reiste med familie
Likte: Renhold
Deben dar mejor mantenimiento. Parece un poco descuidado el área de piscina y sanitarios.
Bodde her 1 natt i mars 2024
Svar fra Doubletree San Juan den 1. apr. 2024
Saludos Jorge, ¡Gracias por su comentario! Lamentamos que la estadía no haya cumplido sus expectativas. Por favor, si tiene alguna sugerencia puede comunicarse con nuestro gerente de operaciones, Michael Arroyo.

10/10 – Utmerket

Stacey

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A nice stay before a cruise. Location was perfect and there is a grocery store across the street. Beach is walkable or they offer a golf cart shuttle.
Bodde her 1 natt i mars 2024
Svar fra Doubletree San Juan den 1. apr. 2024
Thank you for your feedback, Stacey. We're glad to hear our property was the perfect fit for your trip. We look forward to having you back with us soon!

10/10 – Utmerket

Eileen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everyone was super helpful. Love this place
Bodde her 5 netter i mars 2024
Svar fra Doubletree San Juan den 30. mars 2024
Thank you for your kind words Eileen, we're beyond ecstatic to hear you had a wonderful stay in our property. Come back soon!

10/10 – Utmerket

Crystal

Bodde her 1 natt i mars 2024
Svar fra Doubletree San Juan den 27. mars 2024
Thank you for your great review Crystal, it was a pleasure having you with us and look forward to your next visit!

10/10 – Utmerket

Jeffrey

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mars 2024
Svar fra Doubletree San Juan den 25. mars 2024
Saludos Jeffrey, Thanks for your feedback! Hope to see you soon!

8/10 – Bra

Dr. Travis

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
It was cool. Nothing to brag about.
Bodde her 2 netter i februar 2024
Svar fra Doubletree San Juan den 23. mars 2024
Thank you for your review Dr.Travis, we look forward to your next visit!

2/10 – Forferdelig

Benjamin

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
I was kicked off the property first day and banded with no real reason and no investigation as to why. One of the staff members started to crying and said that she was scared of me for no reason and I was booted. Trash customer service.
Bodde her 5 netter i februar 2024
Svar fra Doubletree San Juan den 22. mars 2024
Please feel free to contact our hotel manager, Michael Arroyo, with any further comments, concerns or questions.

10/10 – Utmerket

Hilda

Bodde her 1 natt i mars 2024
Svar fra Doubletree San Juan den 4. apr. 2024
Thank you for your review Hilda, and for choosing our property for your PR stay. Can't wait to have you back!

10/10 – Utmerket

Ann Marie

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent location!
Bodde her 2 netter i mars 2024
Svar fra Doubletree San Juan den 12. mars 2024
Thank you for your review Ann Marie, and for choosing Doubletree San Juan for your PR stay! We're happy to know our hotel was a perfect fit for you. Hope to see you back soon!

10/10 – Utmerket

John og Brookfield

Bodde her 1 natt i mars 2024
Svar fra Doubletree San Juan den 4. mars 2024
Thank you for your review John, we can't wait to have you back with us!

8/10 – Bra

Marquita A. og South Holland

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely hotel and well maintained.
Bodde her 4 netter i februar 2024
Svar fra Doubletree San Juan den 29. feb. 2024
Thank you for your review Marquita, we’re so happy that you enjoyed yourself. Come back soon!

10/10 – Utmerket

Amy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was clean and well kept. Staff was helpful and friendly. There are many restaurants within walking distance.
Bodde her 4 netter i februar 2024
Svar fra Doubletree San Juan den 29. feb. 2024
Thank you for your review Amy, we are happy to hear our hotel was a perfect fit for your trip to PR. We look forward to having you back with us soon!

10/10 – Utmerket

Russell

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very pleased with my stay. Furnish ride to beach where they have towels on location.
Bodde her 3 netter i februar 2024
Svar fra Doubletree San Juan den 20. feb. 2024
Thank you for your feedback Russell, and for choosing Doubletree San Juan for your visit to PR. We look forward to having you back soon!

10/10 – Utmerket

Andrew Jason

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 7 netter i januar 2024
Svar fra Doubletree San Juan den 19. feb. 2024
Thank you for your feedback Andrew, we look forward to having you back soon!

2/10 – Forferdelig

Erica

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service og fasiliteter
I have stayed at this hotel before . First time was a better experience and I even found a roach the first time ; but this visit was the last time . The beach attendant was super rude and I’m surprised they let him be employed there . Walls are paper thin and you can hear hallway noises and house keeping vacuums and talking . Mentioned the rude attendant at check out and they didn’t ask for more information, they just said oh well . Never will I stay here again .
Bodde her 1 natt i februar 2024
Svar fra Doubletree San Juan den 17. feb. 2024
Thanks for sharing your feedback Erica, we’re sorry your experience was not up to standard. It was an uncommon instance, and will use the feedback to make us better and to ensure this doesn’t happen again.

8/10 – Bra

Ann

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i februar 2024
Svar fra Doubletree San Juan den 15. feb. 2024
Thank you for your review Ann, and for choosing our property for your visit to PR. We hope to see you soon!

10/10 – Utmerket

Chrissy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Doubletree San Juan den 29. feb. 2024
Thank you for your review Chrissy, and thank you for choosing our property. We can't wait to your next visit!

10/10 – Utmerket

Wilmer og Cabo Rojo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Non expensive luxury room.. smell good, clean and quiet
Bodde her 1 natt i februar 2024
Svar fra Doubletree San Juan den 13. feb. 2024
Thanks for your review Wilmer, we're proud to hear our property was a great fit for your PR visit. We look forward to having you back with us soon!

8/10 – Bra

Alexandra

Bodde her 1 natt i februar 2024
Svar fra Doubletree San Juan den 21. mars 2024
Thank you for your review Alexandra, it was a pleasure having with us. Looking forward to your next stay!

8/10 – Bra

orlando

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The only thing I found different from my past stays here is that now to go to your room you have to use your key on the Elevator that’s new
Bodde her 3 netter i januar 2024
Svar fra Doubletree San Juan den 13. feb. 2024
Thank you for your review Orlando, we're pleased to have you back with us as your home away from home. See you soon!

10/10 – Utmerket

Sherese

Likte: Renhold og overnattingsstedets bygg og tilstand
Svar fra Doubletree San Juan den 13. feb. 2024
Thank you for your 5-star review Sherese, we look forward to your next visit!

8/10 – Bra

DAVID

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property located "close" to the Beach with a shuttle readily available. Room was clean and open but drawers really needed cleaning
Bodde her 1 natt i februar 2024
Svar fra Doubletree San Juan den 10. feb. 2024
Thank you for your feedback David, we're glad to hear you enjoyed our facilities. Your feedback helps us do better.

10/10 – Utmerket

Janet

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean rooms, great service, kind and friendly to my requests and questions about the area. Will return due to the positive experience at DoubleTree.
Bodde her 3 netter i januar 2024
Svar fra Doubletree San Juan den 6. feb. 2024
Thank you for your feedback Janet, we’re happy you had a fantastic time with us! Thanks for your support, we’re thankful for amazing guests like you. We hope to see you again soon!

10/10 – Utmerket

Jaquita og Waldorf

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved loved loved this property. Staff was nice, facility was amazing, and the location was everything! 24 hr grocery store across the street, and the beach is a 5 minute walk. If u enjoy the night life, everything is within a 5-10 minute Uber ride. I would definitely stay here again!
Bodde her 3 netter i januar 2024
Svar fra Doubletree San Juan den 6. feb. 2024
Thank you for your feedback Jaquita, we’re so happy that you enjoyed yourself. Thanks so much for your kind words and the compliments. Come again soon!

10/10 – Utmerket

DELILAH

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I really Enjoyed my stay, the front desk was AMAZING! The recommendations for restaurant was so good! Definitely would return.
Bodde her 2 netter i januar 2024
Svar fra Doubletree San Juan den 2. feb. 2024
It was a pleasure having you with us Delilah! Thanks so much for your feedback, we’re happy that you’re happy, and we’re looking forward to your next visit.

10/10 – Utmerket

Joanne

It was a fantastic place to stay prior to our cruise. Great bar and restaurant.
Bodde her 1 natt i januar 2024
Svar fra Doubletree San Juan den 31. jan. 2024
Thanks for the feedback and the support Joanne, it was a pleasure having you visit us here at Doubletree San Juan. We’re looking forward to your next visit!

4/10 – Dårlig

Daryl

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Doubletree San Juan den 31. jan. 2024
Thanks for sharing your feedback Daryl. We’re sorry your experience didn’t match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach our hotel manager, Michael Arroyo.

10/10 – Utmerket

Jack

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very helpful staff and great location
Bodde her 1 natt i januar 2024
Svar fra Doubletree San Juan den 25. jan. 2024
Thank you for your feedback Jack, we are proud to hear our staff was able to make your stay a wonderful one and look forward to your next visit!

10/10 – Utmerket

Tantianna

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Doubletree San Juan den 19. jan. 2024
Thank you for your 5-star review Tantianna!

10/10 – Utmerket

Robert

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Excellent stay
Bodde her 1 natt i januar 2024
Svar fra Doubletree San Juan den 19. jan. 2024
Thank you for your feedback Robert, we are happy to hear you had a wonderful stay with us. Looking forward to seeing you again!

8/10 – Bra

Isphara

Bodde her 7 netter i januar 2024
Svar fra Doubletree San Juan den 19. jan. 2024
Thank you for your feedback Isphara!

2/10 – Forferdelig

Danish

Bodde her 1 natt i januar 2024
Svar fra Doubletree San Juan den 19. jan. 2024
We are sorry to hear your experience didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. Feel free to contact Michael Arroyo with any feedback you'd like to share.

10/10 – Utmerket

Dennis

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We spent a week here and had a great time. I would highly recommend staying at this property. Pros: - Hotel is updated, in great condition, in a relatively quiet area, and comfortable. We did not hear anyone in the adjoining rooms. - Pool is clean, lounge area is spacious with plenty of chairs both in the sun and shade. The cabanas are nice place to relax. Towel cabinet was always fully stocked. - "Beach Club" was very nice with timely shuttles, quick set up of umbrella and chairs, and on a beautiful beach. - On-site restaurant was enjoyable with an ample variety of items and no wait was ever encountered. Some reviews have complained of the price; however, San Juan tends to be more expensive and the prices at Cafe Pierre were in line with what we encountered elsewhere. - There is a 24 hour grocery store directly across the street. - Parking was convenient with unlimited in/out privileges. - Service was great with all employees being helpful and friendly. We requested a later checkout that was happily granted. Cons: - There are not many walkable dining options nearby so be prepared to for long walk or quick Uber ride. (Btw, it was very easy to get Uber rides the entire time we were here.)
Bodde her 6 netter i januar 2024
Svar fra Doubletree San Juan den 15. jan. 2024
Thank you for your amazing words Dennis, it was a pleasure taking care of you and your family during your visit. We are excited to hear you enjoyed our property and our staff's personalized service. We can't wait to have you back with us again!

10/10 – Utmerket

Cynthia

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff very helpful
Bodde her 6 netter i januar 2024
Svar fra Doubletree San Juan den 15. jan. 2024
Thank you for kind words about our staff and your review Cynthia, we pride ourselves on providing the best service possible to our guests and are happy to hear you had a great stay with us. We look forward to having you back soon!

10/10 – Utmerket

Carolyn

Bodde her 2 netter i januar 2024
Svar fra Doubletree San Juan den 15. jan. 2024
Thank you for choosing Doubletree San Juan for your stay and for review Carolyn!

10/10 – Utmerket

Dennise og TAFB

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra Doubletree San Juan den 15. jan. 2024
Thanks for your 5-star review Dennise, we look forward to your next visit!

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Doubletree San Juan den 15. jan. 2024
Thank you for your great review Anonymous, we are happy to hear our property was perfect for your stay and look forward to having you back with us soon!

2/10 – Forferdelig

Jennifer

Bodde her 6 netter i desember 2023
Svar fra Yodil Caban - GM den 1. jan. 2024
Saludos Jennifer,We value all comments from our guests, and we are sorry to hear that your experience did not meet your expectations.We would appreciate the opportunity to learn more about your specific concerns to better address them. If you could provide additional details by contacting us directly, we would be grateful for the chance to make amends and improve the aspects that fell short.Your satisfaction is our priority, and we hope to have the opportunity to better serve you in the future.Always at your service,Yodil CabanGeneral ManagerWe value guests’ feedback and would appreciate the opportunity to make things right.

10/10 – Utmerket

xiangjie

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2023
Svar fra Doubletree San Juan den 15. jan. 2024
Thank you for choosing Doubletree San Juan and for your review Xiangjie!