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Anmeldelser av Giannoulis – Cavo Spada Luxury Sports & Leisure Resort & Spa

5 out of 5
Giannoulis – Cavo Spada Luxury Sports & Leisure Resort & Spa
Rapaniana Kolymbari, Platanias, Crete Island

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 59 av totalt 124 anmeldelser." "
Rangering på 8 − Bra. 40 av totalt 124 anmeldelser." "
Rangering på 6 − Grei. 18 av totalt 124 anmeldelser." "
Rangering på 4 − Dårlig. 2 av totalt 124 anmeldelser." "
Rangering på 2 − Forferdelig. 5 av totalt 124 anmeldelser." "

8,8/10

Renhold

8,2/10

Personale og service

8,0/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Magnus

Likte: Renhold
Likte ikke: Personale og service
Hotellet var gammeldags! Sto ikke til forventningene. Det var mer et 3 stjernes hotell og ikke et 5 stjerners hotell. Vi kommer ikke tilbake.
Bodde her 7 netter i juni 2022
Svar fra gmcavospada den 5. sep. 2022
Dear Mr. Magnus good afternoon from Giannoulis Cavo Spada Luxury Sports & Leisure Resort . We are so happy we had welcomed you to our premises & you were members of the numerous guests that we are welcoming through the season. If something did not meet your expectations we always are at every guests kind disposal to assist & make sure they will certainly enjoy a marvelous time with us. We do wish you had informed in advance & during your stay... We wish you all the best & we do hope to welcome you again in the near future.Giannoulis Hotels

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2019
Svar fra Giannoulis Hotels & Resorts den 10. mai 2019
Dear Guest, Thank you very much for choosing to spend your summer holidays here with us and for taking the time to rate us. It would be very useful for us if you take some time to share your experience of your stay, as the feedback of our guests help us to improve our services. We hope that you will give us the chance to welcoming you again in the near future. Best regards, Giannoulis Hotels & Resorts

8/10 – Bra

Verifisert reisende

Bra med "eget" basseng til rommet
Hotellet holder en høy standard, men bærer litt preg av slitasje. Betjeningen er ikke så serviceinnstilt som forventet på et Hotel med 5 stjerner.
Svar fra Giannoulis Hotels & Resorts den 28. nov. 2016
Dear guest, Thank you very much for your feedback and about choosing to spend your summer vacations here with us. The satisfaction of our guests is the first priority for the management and the staff of our resort. We are really sorry to learn that you take a different experience during your stay. The management and the staff are already informed about all of your notices. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

10/10 – Utmerket

Sigurd

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Svar fra General Manager den 8. sep. 2016
Dear Sigurd, Thank you very much for your excellent rate! We are looking forward to welcoming you again in the near future. Best regards, Giannoulis Hotels & Resorts

10/10 – Utmerket

Sigurd

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Svar fra General Manager den 28. nov. 2016
Dear Sigurd, Thank you very much for your excellent rate! We are looking forward to welcoming you again in the near future. Best regards, The management.

8/10 – Bra

Henning og Oslo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Flott opphold og god mat!
10 dager med fantastisk sol og deilig vær. Tidvis mye vind, men greit i forhold til varmen. Hotellet fremstår generelt bra, men er absolutt ikke 5 stjerner, solid 4 stjerner. Mangler siste del av service for å nå helt opp, samt en del slitte fellesområder, inne og bl.a. ødelagte solstoler og vedlikehold ute. Veldig bra mat, styr unna den "italienske" restauranten, treg service, kjedelig mat og sur betjening.
Svar fra Giannoulis Hotels den 30. juli 2016
Dear Henning, Thank you very much for your review and for all of your comments. The feedback of our guests is very important to us in order to upgrade our services to the highest level. The management and the staff of our resort are already informed about all of your notices in order to proceed with the necessary moves. We are looking forward to seeing you again in the near future. Best regards, The management.

10/10 – Utmerket

Unni og Gjerdrum, Norway

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Beutiful Hotel
Very clean and good hotel. We had all inclusive and that was very good. Except for one day we could change to an Italian restaurant at the hotel. But that was a sad experience. The service was no good, took too long time before they came to the table, we ordered Veal and that was no good. We were very disappointed. We told that to the waiter and she said that the Chef knew it was bad. And still they served it.
Svar fra Giannoulis Hotels den 25. aug. 2015
Dear Unni, Thank you very much for your review and for all of your kind words. Regarding your comment about the chef and that he served bad Veal, we supposed that you misunderstand the situation. All of our dishes have a final check from our chef before they served to our guests, in order to meet the highest standards of quality. In case that a dish does not meet the standards of our restaurant, is replaced immediately. However, we would like to apologize about your selected dish does not meet your needs. The manager and the chef of our resort are already informed about your complain in order to proceed with all the necessary moves. Moreover, we are really happy to read that you had a pleasant stay at our resort and we are looking forward to welcoming you again in the near future. Best regards. The management.

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Svar fra Giannoulis Hotels den 25. aug. 2015
Dear guest. Thank you very much for taking time to rate us. It will be very useful for us to provide some information of your experience during your stay at our resort. The feedback of our guests is very important for us in order to upgrade our services to the highest level. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

8/10 – Bra

Kenneth og Moss

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Dårlig start, men bra etterhvert
Veldig fint hotell etterhvert, med litt rotete service. Fikk rommet vårt for sent (selv om vi ankom tidlig). Vi ble tilbudt et dobbelrom mens vi ventet. Delen vi bodde i var ikke klippet gress på de (estimert) 2 siste ukene (ble tatt etter to dager). Veldig høyt gress og mye maur utenfor vår leilighet. Hotellet ligger langt unna alt, så anbefaler All Inclusive. Maten var veldig god og variert. Stranden har store steiner og ikke sand (Kanskje ute i vannet, men fristet ikke) Bassengene var behagelige og sengene komfortable. Interiør i resepsjon og på rom, var litt umoderne, men bad var fint og romslig. Lekeområdet for barn var stusselig. Men treningsfasiliteter var meget bra. Spa var helt ok. Ok behandling
Svar fra Giannoulis Hotels den 12. aug. 2015
Dear Kenneth, Thank you very much for your review and for all of your comments. The feedback of our guests is very important for us in order to upgrade our services to the highest level. The management and the staff are already informed about all of your notices in order to proceed with the necessary moves. We hope that you give us the chance to welcoming you again in the near future. Best regards, The management

8/10 – Bra

Guro og oslo

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Flott hotellområde - manglende service
Ingenting å utsette på det flotte bassengområde. Romslige forhold, og enkelt å få tak i solsenger om du er ute i rimelig tid. På stranden kan du mer eller mindre få ligge i fred, og det er flott å skue utover kystlinjen. Det er steinstrand, så litt kronklete å komme seg ut i vannet. Badesko anbefales. Vi hadde All Inclusive og var stort sett fornøyde med mattilbudet i hovedrestauranten. Spiste en av middagene på restauranten Azurro, og det var ok. Flott utsikt,men noe skuffende mat. Også dumt at man her ikke kan få "All inclusice" drikke inkludert. Her må man betale for alt å drikke, selv vann. Vi opplevde servicen fra hotellpersonlaet noe manglende. Det var vanskelig å vite hva som egentlig var inkludert også ikke. Man kan visst kjøpe "ultra-allinclusive", og da skal du visst nok slippe å bruke lommeboka. Men selv med det tilbudet måtte man betale for drikke etter kl 2300. Det var skjelden rene strandhånkler, og noe manglende renhold på rommene. Servicen står rett og slett ikke til et 5-stjerner. Men vi hadde et flott opphold, og område er virkelig strålende. Men 4 stjerner er nok mer rett for dette hotellet.
Svar fra Giannoulis Hotels den 12. aug. 2015
Dear Guro, Thank you very much for your review and for your feedback. We are really happy to read that you generally had a pleasant stay at our resort. Regarding your concern about our all inclusive program, we would like to inform that the descriptions of our board basis programs are available on our official website and all of our guests have a copy of them upon their arrival. It will be our pleasure to seeing you again in the near future. Best regards, The management

6/10 – Grei

Markus og Asker

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bra hotell med merkelige regler
Hotellet har godt potensial om de bare endrer noen regler. Reglene gjør det vanskelig for personale å yte en god service som forventes av et 5 stjerners hotell. Vi bodde der og testet i en dag før vi kjøpte "All inklusive", men all inklusive var langt i fra all inklusive. I restauranten ved bassenget fikk vi plutselig en helt annen meny?? En mye cheapere meny en den dagen vi testet ut fasilitetene?? Man kunne plutselig ikke velge restauranter innenfor hotellet mer enn en dag per uke, og dette var ikke opplyst om før eller under kjøp?? Chips og drinker i pool baren skulle være gratis, men barna kunne ikke få spise chips for det var bare til de som drikker alkohol?? (barna trenger salt i varmen) Det var ikke nok solstoler til alle gjestene. Håndkle systemet er klønete, og der man skulle bytte håndklær dukket de opp for sent og gikk for tidlig.

8/10 – Bra

Mogens

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super skønt ophold
Receptionisten ville alting til vores allerbedste, men det blev rodet og ustruktureret - det skal de vist øve lidt mere på. Herefter fungerede alting perfekt.
Bodde her 5 netter i oktober 2021
Svar fra gmcavospada den 16. okt. 2021
Dear Mrs/Mr Mogens good afternoon from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. We are much obliged for your kind review. Our wish is to welcome you back & share more beautiful moments together. Giannoulis Hotels

10/10 – Utmerket

Frances

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing
Amazing. definitely going to be back and cannot wait!
Bodde her 1 natt i oktober 2021
Svar fra gmcavospada den 14. okt. 2021
Dear Frances good afternoon from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. We are much obliged for your kind comments. We can not wait to welcome you back as well. Always Yours Giannoulis Hotels

10/10 – Utmerket

Jørgen

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i oktober 2021
Svar fra gmcavospada den 11. okt. 2021
Dear Mr. Jørgen good afternoon from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. We are so happy for your kind review. All our team send you their warmest wishes. Giannoulis Hotels

10/10 – Utmerket

Hadas

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing!!!
Beautiful hotel , we had a wonderdul time!!! The staff was amazing and very helpful. The food was great fresh and tasty. The pool bar is awsone the bartender is a pro and he prepares good drinks. I highly recommend !!!
Bodde her 3 netter i september 2021
Svar fra gmcavospada den 28. sep. 2021
Dear Mr.Hadas good morning from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. We are much obliged for your kind review. Our wish is to welcome you back the near future. Giannoulis Hotels

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
super hotel ++
super hotel face a la mer en formule tout compris jolie piscine avec bar et restaurant avec terrasse le manager très sympa les chambre très confortable
Bodde her 2 netter i september 2021
Svar fra gmcavospada den 18. sep. 2021
We are much obliged for your kind comments. Our wish is to welcome you back in the near future again . All Cavo Spada Team send you their warmest wishes. Giannoulis Hotels

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2021
Svar fra gmcavospada den 8. sep. 2021
Dear Sara good Afternoon from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. All Cavo Spada team send you their warmest greetings. We wish to welcome you back soon. Best Regards, Giannoulis Hotels

6/10 – Grei

yakup

Bodde her 2 netter i september 2021
Svar fra gmcavospada den 20. sep. 2021
Mrs. Yakup good morning from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. We kindly thank you for your review. We wish to welcome you back to our premises again , in the near future. Giannoulis Hotels

10/10 – Utmerket

Robert

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great service—the staff is super nice, good facilities and very good location. Lots of local restaurants within 10-15 minute walk as well so you can eat off the resort if you wish.
Bodde her 8 netter i august 2021
Svar fra gmcavospada den 21. aug. 2021
We are so happy to receive your kind review. All Cavo Spada Team is so grateful. We wish to welcome you back many times and share more beautiful moments together. Giannoulis Hotels

10/10 – Utmerket

Patrick

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2019
Svar fra Giannoulis Hotels & Resorts den 29. nov. 2019
Dear Patrick, Thank you very much for your excellent scoring! We are glad to see that you had a pleasant stay here with us and we hope that you will give us the chance to welcoming you again in the near future. Best regards, The management

8/10 – Bra

Florent og Annecy

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
Accès payant à la piscine intérieure et interdite aux enfants non spécifié dans la réservation.
Bodde her 6 netter i oktober 2019
Svar fra Giannoulis Hotels & Resorts den 6. nov. 2019
Dear Florent, Thank you very much for taking the time to rate us and for your feedback. As you mention and according to the policy of our resort, a daily extra fee required for the usage of our indoor pool. Moreover following the European Risk and Safety directions, the entrance for the children must be supervised from their parents. We hope that you had a pleasant stay here with us and that you will give us the chance to welcoming you again in the near future. Best regards, The management

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The fitness facilities are good. Staff at the reception is helpful and knowledgeable. Service at the restaurant is ok on average: not 5 star service, but would be decent for a 3 star hotel (so not bad either). All rooms seem to have a decent view, so there’s no risk in booking any type of a room.
Bodde her 7 netter i august 2019
Svar fra Giannoulis Hotels & Resorts den 21. aug. 2019
Dear Guest, Thank you very much for taking the time to share your experience of your stay with us! We are happy to read that you had a pleasant stay and that you enjoy our sports facilities so much. The management and the staff of our resort are already informed about your notices in order to proceed with all the necessary moves. We hope that you will give us the chance to welcoming you again in the near future. Best regards, Giannoulis Hotels & Resorts

10/10 – Utmerket

Afsaneh

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Riktig 5 stjärnig hotell
Underbar hotel med bästa servicen. Rekommenderar varmt
Bodde her 2 netter i august 2019
Svar fra Giannoulis Hotels & Resorts den 5. aug. 2019
Dear Mr. Afsaneh Thank you very much for choosing to spend your summer holidays here with us and for your excellent scoring! We hope that you will give us the chance to welcoming you again in the near future! Warmest regards, The management

10/10 – Utmerket

Andre og Oxford

Likte: Renhold og personale og service
So friendly and welcoming. Staff were very helpful. Plenty of space to relax. Great sports facilities.
Bodde her 6 netter i juli 2019
Svar fra Giannoulis Hotels & Resorts den 27. juli 2019
Dear Andre, Thank you much for your compliments and for your excellent scoring!!! We are happy to hear that enjoy our sports facilities during your stay with us! We hope that you will give us the chance to welcoming you again in the near future. Best regards The management

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Virkelig god og varieret mad. Sjældent at opleve et sted hvor personalet (alle) er så servicemindede og hjælpsomme. Virkelig godt sted😊
Bodde her 7 netter i juni 2019
Svar fra Giannoulis Hotels & Resorts den 8. juli 2019
Dear Guest, Thank you so much for kind words and for the excellent scoring! We are so happy to hear that we manage to provide to you such a pleasant stay and we hope that you will give us the chance to welcoming you again in the near future! Warmest regards, The management.

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
La femme de ménage passe 2x par jour.............................
Bodde her 7 netter i juni 2019
Svar fra Giannoulis Hotels & Resorts den 25. juni 2019
Dear Guest, Thank you very much for your excellent rate! We hope that you had a pleasant stay here with us and that you will give us the chance to welcoming you again in the near future. Best regards, The management

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2019
Svar fra Giannoulis Hotels & Resorts den 6. mai 2019
Dear Guest, Thank you very much for choosing to spend your summer holydays here with us and for your excellent scoring! We hope that you will give us the chance to welcoming you again in the near future. Best regards, Giannoulis Hotels & Resorts

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Super betjening, super mad, kold spa som lugtede af plum, stenstrand.
Bodde her 3 netter i april 2019
Svar fra Giannoulis Hotels & Resorts den 1. mai 2019
Dear Guest, Thank you very much for choosing to spend your summer holidays here with us and for taking the time to review us. We hope that you will give us the chance to welcoming you again in the near future. Best regards, Giannoulis Hotels & Resorts

10/10 – Utmerket

Erika

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i april 2019
Svar fra Giannoulis Hotels & Resorts den 22. apr. 2019
Dear Mrs. Erika, Thank you very much for your excellent scoring!! We are happy to see that you had a pleasant stay here with us and we hope that you will give us the chance to welcoming you again in the near future!! Best Regards, The management.

10/10 – Utmerket

Sharon og UK

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i oktober 2018
Svar fra Giannoulis Hotels & Resorts den 18. okt. 2018
Dear Mrs. Sharon, Thank you very much for your excellent scoring. We hope that you will give us the chance to welcoming you back again in the near future. Warmest regards, The management

6/10 – Grei

Mam og Canada

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
The weather turned so we didn’t get to take advantage of the beach and pool. Things looked nice but a bit of a sterile vibe about the place. The staff were not so accommodating about dining in the restaurant and we were finally seated and ignored for almost an hour before a waitress acknowledged us. She was friendly and saved the day. The power went out when we tried to check out and the front desk were not helpful or trying to come up with a solution but instead insisted on cash with no apology It just left a sour taste. If you are in to organized scheduling with activities sports and fitness it likely would suit your taste. Rooms were very clean and nice though and beds comfortable.
Bodde her 1 natt i september 2018
Svar fra Giannoulis Hotels & Resorts den 3. okt. 2018
Dear Mam, Thank you very much for taking the time to review us. The feedback of our guests is very important to us in order to upgrade our services to the highest level. Firstly, we would like to apologize about the issue faced during your check out. However our staff members are always doing their best in order to serve all of our guests without delays. Moreover, regarding the delay at our restaurant, we would like to notice that due to the bad weather conditions all of our guests decide to have their meal in the indoor area of our restaurant and it was impossible to avoid some delays. Finally, we would like to thank you for your kind words about the cleanness and our beds. We hope that you will give us a second chance to welcoming you again in the near future. Best regards, The management.

8/10 – Bra

Daria

Overall nice
The staff was very friendly and helpful, our stay was very nice. The only negative comment would be regarding the mop trolleys waking us up each morning. As the corridor floors are covered with tiles, the cleaning ladies were making some noise when wheeling the mop buckets. The place was kept very clean though.
Bodde her 9 netter i august 2018
Svar fra Giannoulis Hotels & Resorts den 13. sep. 2018
Dear Daria, Thank you very much for your review and for choosing to spend your summer holidays here with us! We are happy to read that you had a pleasant stay here with us. Regarding your comment about the noise which comes from trolleys, we would like to inform you that the management and the staff of our resort are already informed about it in order to proceed with all the necessary moves. We hope that you will give us the chance to welcoming you again in the near future. Warmest regards, The management

8/10 – Bra

Francesco

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Un discreto soggiorno
Una buona struttura ma da migliorare il servizio
Bodde her 2 netter i august 2018
Svar fra Giannoulis Hotels & Resorts den 17. aug. 2018
Dear Francesco, Thank you very much for your review and for choosing to spend your summer holidays here with us! We hope that you will give us the chance to welcoming you again in the near future. Warmest regards, The management

8/10 – Bra

Rolli og Zürich Schweiz

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sehr gutes Sporthotel
-täglich eine Auswahl von Fitnessstunden -Allinklusiv zu empfehlen -Mietauto zum Sehenswürdigkeiten zu besuchen Steinstrand sehr sauber Wir können das Hotel nur empfehlen.
Bodde her 8 netter i juli 2018
Svar fra Giannoulis Hotels & Resorts den 3. aug. 2018
Dear Rolli, Thank you very much for your review and for the recommendation of our resort to other potential guests! We are happy to read that you had a pleasant stay here with us and we hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing, great staff, great everything! We left another crappy hotel after one night and so happy we did!!
Bodde her 4 netter i juli 2018
Svar fra Giannoulis Hotels & Resorts den 13. juli 2018
Dear Guest, Thank you very much for your excellent scoring and for your kind words!! We hope that you will give us the chance to welcoming you again in the near future! Warmest Regards

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juni 2018
Svar fra Giannoulis Hotels & Resorts den 11. des. 2018
Dear Guest, Thank you so much for your excellent rate and for choosing to spend your summer holidays here with us! We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management

8/10 – Bra

Verifisert reisende

Likte: Personale og service og romkomfort
Bodde her 5 netter i september 2017
Svar fra Giannoulis Hotels den 25. sep. 2017
Dear Guest, Thank you very much for your rate and for choosing to spend your summer vacations here with us. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

8/10 – Bra

Helena

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 11 netter i august 2017
Svar fra Giannoulis Hotels den 13. sep. 2017
Dear Helena, Thank you very much for taking the time to rate us and for choosing to spend you summer vacations here with us. We hope that you will give us the chance to welcoming you again in the near future. Best regards The management

8/10 – Bra

Yvonne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juli 2017
Svar fra Giannoulis Hotels den 19. aug. 2017
Dear Mrs. Yvonne, Thank you very much for taking the time to rate us and for choosing to spend your summer vacations at our Resort. We are looking forward to welcoming you again in the near future. Best regards. The management

8/10 – Bra

Kenny

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Mkt bra familje hotell, med bra pooler
Vi hade ett familjerum med pool ihop med Grannen. Rummet var mycket fint, men kanske inte topp finish. Lite långt att gå till den stora gemensamma poolen och baren, vilket när man har all- inclusive är en nackdel... Stranden var av klappersten, vilket är skönt om man vill slippa all sand. Bufferestaurangen får toppbetyg, mycket varierande rätter trots en veckas vistelse. Jag rekommenderar Cavo Spada till de som vill ha bra pooler, nära till strand, bra buffé restaurang och bra service. Vill man dessutom röra på sig under vistelsen finns det flera mkt bra aktiviteter som drivs av Apollo.
Bodde her 6 netter i juli 2017
Svar fra Giannoulis Hotels den 28. juli 2017
Dear Kenny, Thank you very much for taking the time to share your experience of your stay with us. We are glad to hear that you had a pleasant stay and that you enjoy our available facilities and services. It will be our pleasure to seeing you again in the near future. Best regards.

6/10 – Grei

Trine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Okay oplevelse
Middel oplevelse. Lidt slidt stand og meget beskidt pool. Venligt personale. Virkelig dårlig mad, meget fedtholdigt, brunt og ikke varierende
Svar fra General Manager den 28. nov. 2016
Dear Guest, Thank you very much for your review. We are sorry to learn that our served food did not meet your needs. However most of our guests are totally satisfied from the variety and the quality of our buffet restaurant, since there are plenty of choices for any kind of tastes. Moreover, all of our pools are cleaned daily. If you had any issue regarding the cleanness or the quality of the water during your stay you have to inform our front in order to give us the chance to solve any existing problem. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Svar fra General Manager den 28. nov. 2016
Dear guest, Thank you very much for the excellent scoring and about choosing our resort to spend your summer vacations. We are looking forward to welcoming you again in the near future. Best regards, The management.

10/10 – Utmerket

Rasha

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
very nice hotel close to the beach
the hotel is amazing and the staff is great, the pool is very nice so about the kids pool, rooms are very clean, i have really enjoyed my staying there and i do recommend this hotel.
Svar fra Giannoulis Hotels & Resorts den 28. nov. 2016
Dear Rasha, Thank you so much for your lovely review and for all of your compliments. We are glad to learn that you had such a pleasant stay here with us. Finally we would like to thank you for the recommendation of our resort to other travelers and to inform you that we are already looking forward to seeing you again in the near future. Best regards, The management.

6/10 – Grei

David

Likte ikke: Personale og service
Cold, unfriendly staff and no customer service
We enjoyed our stay but it had everything to do with being on vacation and nothing to do with service. Customer service simply doesn't seem to be a thing. For a 5 star resort, I'd expect being greeted with a smile and a "how are you" by most, if not everyone. Every request came across like a "favor" which again doesn't make sense considering how much we paid to stay there, staying in their most expensive room. One waitress would even often suck her teeth as she came to clean our table. The managers are nice but really need to train their staff on being courteous. We've stayed at probably hundreds of resorts and always enjoy having the chance to interact with the staff and get to know them. The staff here was cold and unfriendly and it did affect our experience. We did come across a couple of exceptions which was refreshing but really wished people were simply nicer! The rooms were fine, generally clean with a few exceptions and the food at the restaurant was good. It was nice to see they they incorporate Greek food in the menu and would have been nice to hear Greek music too in the halls rather than American music.
Svar fra General Manager den 28. nov. 2016
Dear Guest, Thank you very much for your review and for your feedback. We are really happy to hear that you generally had a pleasant stay in our resort. However, regarding your notice about our staff members, we would like to inform you that the satisfaction of our guests is the first priority for us and we are sorry to learn that our kindness did not meet your expectations. The management and the staff are already informed about all of your comments and they are looking forward to give them a second chance in the near future. Best regards, The management.

6/10 – Grei

Ruth og Zürich

Likte: Renhold og romkomfort
Rundreise
extrem teure Preise in der Minibar z.B 1 x Dosenbier EUR 6.00.
Svar fra General Manager den 28. nov. 2016
Dear Guest, Thank you very much for your feedback and for staying here with us. The prices of our mini bar are regular and there is always a pricelist available in our rooms. We are really sorry to hear that this did not meet your needs. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

8/10 – Bra

Andreas

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Svar fra General Manager den 28. nov. 2016
Dear Andreas, Thank you very much for your rate. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel wurde über Expedia gebucht, Geld im Vorfeld abgebucht. Hotel war dann aber ohne vorherige Information (keine Benachrichtigung via Handy oder E-Mail) geschlossen. Toller Urlaubsbeginn und danke Expedia! (Achtung Ironie!)

2/10 – Forferdelig

Mathieu og Paris

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
hôtel non conforme à un 5*
Nous avons séjourné à l'hôtel Cavo Spada du 18 octobre au 31 octobre 2015 et nous avons été déçu par les prestations qui ne correspondent pas du tout à un hôtel 5 étoiles. A notre arrivée, nous avons été installé dans notre chambre avec piscine privée, le premier jour une odeur désagréable se dégageait dans la salle de bain, nous avons prévenu la réception qui a dit qu'elle nous enverrait quelqu'un, le lendemain quelqu'un est passé, après le petit déjeuner la réceptionniste nous a dit que le problème était réglé, en retournant dans la chambre nous sommes étonnés de trouver la porte ouverte et toujours cette odeur nauséabonde (odeur d'égout dans la chambre) nous retournons à la réception pour signaler que la porte de notre chambre était ouverte et la réceptionniste nous demande si nous étions sure de l'avoir fermée alors que c'était le cas, au bout de plusieurs minutes quelqu'un était repassé pour l'odeur mais c'était pareil on a alors demandé à changer de chambre. En changeant de chambre nous n'avons pas eu d'aide pour déménager nos affaires alors que je suis enceinte et que s'est sensé être un 5*. En changeant de chambre nous avions également une odeur d'égout dans la salle de bain mais qui était moins forte, alors on s'est résigné et gardé la chambre. En ce qui concerne le personnel, il n'est pas aimable du tout, le personnel du restaurant n'est pas serviable et aimable. Le dernier jour avant de partir nous avons rendu nos clés et voulu payer nos extras en carte bleue, et

10/10 – Utmerket

christian og Marseille

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Agréable et de qualité!
Hôtel très agréable, chambre impeccable et petit déjeuner excellent. IL faut cependant avoir un véhicule car l'hôtel est excentré!
Svar fra Giannoulis Hotels den 25. jan. 2016
Dear christian, Thank you very much for your review and for the excellent rate. It is great to learn that you had a pleasant stay at our resort and we will be very happy to seeing you again in the near future. Best regards The management.

6/10 – Grei

Verifisert reisende

Likte: Personale og service
Cava Spada
It was ok. That is all I can say
Svar fra Giannoulis Hotels den 25. jan. 2016
Dear Guest, Thank you very much for taking time to rate us. It will be very useful if you provide us more information about your experience of your stay in our resort. The opinion of our guests is very important to us in order to upgrade our services to the highest level. We are looking forward to welcoming you again in the near future. Best regards The management.