The property is beautiful and has many great pools. But everything else is a pain.
Check in? Had to visit 3 different desks in the same place.
We’re here in spring break and the thing the kids wanted to do is closed. It’s only open 12-5 so they could maintain the area during all those extra hours, but no, close down the adventure stuff for 2 days a week.
The game are, you have to wear sneakers even if you aren’t using the equipment. The sign said sneakers to use the equipment. The lady at the desk hears me say THEY need sneakers. We drove back to our room and the kids put on sneakers. Drive back…oh you have to wear sneakers too even though you aren’t using the equipment, but your kids are so you have to. The sign doesn’t say you must dress in gear to watch your kids…it says you need it to use the equipment and maybe if you’re going to enforce some other dumb rule that you make up, tell us before I leave to make the kids change. I didn’t pack them because it didn’t say it online
People are playing tennis, golf, basketball, swimming, etc. My kids ask for tennis rackets, sorry it’s sprinkling so you can’t. You have people everywhere doing stuff but my kids can’t?
Decide to get a drink at the bar. Ask for the drink menu but the bartender insists I try his own concoction. And then he tells everybody else that he’s doing it, so now I’m pressured into accepting something I don’t want or like and have to pay and tip for it.
Not having the great time we expected at all.