Rom – deluxe, 1 kingsize-seng, delvis havutsikt, hjørnerom | Sengetøy av topp kvalitet, dundyner og senger med overmadrass

Anmeldelser av DoubleTree by Hilton Hotel Alana - Waikiki Beach

4 out of 5
DoubleTree by Hilton Hotel Alana - Waikiki Beach
1956 Ala Moana Blvd, Honolulu, HI

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 328 av totalt 921 anmeldelser." "
Rangering på 8 − Bra. 345 av totalt 921 anmeldelser." "
Rangering på 6 − Grei. 153 av totalt 921 anmeldelser." "
Rangering på 4 − Dårlig. 61 av totalt 921 anmeldelser." "
Rangering på 2 − Forferdelig. 34 av totalt 921 anmeldelser." "

8,4/10

Renhold

8,6/10

Personale og service

7,4/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
DoubleTree by Hilton Hotel Alana - Waikiki Beach
Vi hadde et fint opphold, men rommet var noe slitt. Vi hadde leiebil og prisen på parkering samt frokost var dyr. De ansatte var serviceinnstilte og hyggelige. Inn og utsjekking gikk raskt og wifi fungerte optimalt.
Bodde her 5 netter i mai 2018
Svar fra Doubletree by Hilton Alana - Waikiki Beach den 28. mai 2018
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

6/10 – Grei

frode og Norge

Sentralt og grei beliggenhet på Waikiki.
Nær butikker og restauranter, men et stykke unna stranden.

8/10 – Bra

Donald

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient to many services
Bodde her 4 netter i mars 2024
Svar fra Ginger, Director of Front Office den 26. mars 2024
Mahalo for the rating!

8/10 – Bra

Angel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024
Svar fra Ginger, Director of Front Office den 26. mars 2024
Mahalo for the rating!

8/10 – Bra

Mike

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was in a good location within a short walking distance of the beach and Waikiki shopping district.
Bodde her 5 netter i mars 2024
Svar fra General Manager den 18. mars 2024
Dear Mike,Thank you for staying with us and taking the time to leave us a review. We're glad our location worked well for your trip, and we look forward to seeing you again the next time you're in the area.Shaun Ono,General Manager

10/10 – Utmerket

Robert

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Property was very modern. Clean . Friendly and efficient staff. Nice area about two blocks from river
Bodde her 3 netter i februar 2024
Svar fra General Manager den 5. mars 2024
Dear Robert,It's wonderful to have earned your outstanding review of DoubleTree by Hilton Hotel Alana - Waikiki Beach! We're proud you enjoyed our clean, modern accommodations, proximity to the river, and kind, efficient assistance. Thank you for choosing to stay with us, and we hope you'll return.Shaun Ono,General Manager

6/10 – Grei

Darshika

Bodde her 5 netter i februar 2024
Svar fra Ginger, Director of Front Office den 21. mars 2024
Mahalo for the rating!

8/10 – Bra

Cynthia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
They have the BEST pillows on the beds! Clean comfortable beds - good a/c - Very comfortable room. Not really a resort - I mean you wouldn't spend any time here. There is a considerable resort fee. Eat breakfast elsewhere or keep leftovers in the little room fridge. The cookies they give at check-in are delicious and made me happy. The nearby ice cream shop has Dole Whip, which I got addicted to. Bus stops nearby.
Bodde her 8 netter i februar 2024
Svar fra General Manager den 19. feb. 2024
Dear Cynthia,Thank you for sharing your experience at DoubleTree by Hilton Hotel Alana - Waikiki Beach. We are thrilled you found your room well-kept and our beds and pillows incredibly comfortable. It's also great to hear that you enjoyed our cookies and found convenience in nearby attractions, such as the ice cream shop. It was a pleasure to have you stay with us, and we look forward to your next visit!Shaun Ono,General Manager

2/10 – Forferdelig

Monica

Reiste med familie og små barn
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Rude staff, unsafe bathroom floors and room service didn’t replenish the room properly.
Bodde her 4 netter i februar 2024
Svar fra General Manager den 16. feb. 2024
Dear Monica,Thank you for taking the time to share your insightful feedback. We encourage our guests to notify us of any issues they encounter so we may have the opportunity to find a resolution for them. We apologize that our accommodations did not meet all of your expectations and that there was a problem with the bathroom in your room. We will have our maintenance team look into this. It would be an honor to be given another chance to provide you with the stay you expected and deserve.Shaun Ono,General Manager

10/10 – Utmerket

Sue

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everyone was very friendly and helpful to us first time tourist to Hawaii. Thank you for your assistance!
Bodde her 4 netter i januar 2024
Svar fra General Manager den 2. feb. 2024
Dear Sue,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for the lovely review. Please come see us again soon at DoubleTree by Hilton Hotel Alana - Waikiki Beach!Shaun Ono,General Manager

2/10 – Forferdelig

Efrain

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Dirty rooms, dirty sheets. Overall parking is not free.
Bodde her 5 netter i januar 2024
Svar fra General Manager den 26. jan. 2024
We're sorry to hear that you didn't have a good experience with us overall. The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We'll be sure to have our housekeeping team look into your comments further and make improvements where necessary. Please consider coming back to visit us again soon. Shaun Ono,General Manager

4/10 – Dårlig

Dick

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
There is no resort amenities at the hotel so I am not sure why there is a resort fee. Hotel staff gave away our room even though they were notified by both Expedia and ourselves that our flight was delayed! Did not compensate us for down grade and tried to charge us for the night we were not there due to flight delay that they were informed of as soon as it occurred! Old property in need of renovations! They wanted to charge us for our room that they gave away the night before…unprofessional and totally unexceptional treatment of guests! Don’t book through Expedia they have no way to help with disputes. Staff rolled their eyes and said not our problem you booked third party…lesson learned!
Bodde her 7 netter i januar 2024
Svar fra General Manager den 26. jan. 2024
Dear Dick,Thank you for taking a moment to leave a review. We sincerely regret to hear of your disappointment with your experience. Please accept our apologies for falling short of our goal of providing memorable hospitality. We'll be sure to discuss your feedback internally to ensure our high standards are being met. Additionally, we want you to know that our resort fee includes Wi-Fi, 10% off Hawaii Cafe, Trees Restaurant, and beach chair/ umbrella rental; two beach towels; movies; Kualoa Ranch 2 for one tour; Hawaii Toy Museum 2 for one entry; 20% off sail; 15% off Lappert's ice cream; and cultural activities. That said, it was a pleasure having you here, and we hope that you will give us another chance to change your perceptions down the line. Shaun Ono,General Manager

10/10 – Utmerket

Jacqueline og Chicago

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i januar 2024

10/10 – Utmerket

William Frank

10/10 – Utmerket

Deborah Jean

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great trip
Bodde her 10 netter i desember 2023
Svar fra General Manager den 16. jan. 2024
Dear Deborah,Thanks so much for your glowing review of DoubleTree by Hilton Hotel Alana - Waikiki Beach. We're delighted to hear you enjoyed your stay with us, and we'd love to welcome you back soon!Shaun Ono,General Manager

8/10 – Bra

Kin og forest hills

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024

8/10 – Bra

Joe

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very professional and friendly
Bodde her 4 netter i januar 2024
Svar fra General Manager den 12. jan. 2024
Dear Joe,Thank you for choosing DoubleTree by Hilton Hotel Alana - Waikiki Beach for your recent trip to beautiful Honolulu. We'll be sure to pass along your kind words to our staff.We hope you will visit again the next time you're in the area.Shaun Ono,General Manager

10/10 – Utmerket

SKR

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff and service is amazing! The bell desk/valet workers treated us like family especially Scott. But all of the ones we came in contact with was exceptional. My mom had ankle surgery so was walking with a cane, they made sure to make it convenient and always had our car ready! The only downfall is they only offer valet parking and parking is $53/day. But other than that, I was impressed. Will be a returning customer for sure!!
Bodde her 2 netter i desember 2023
Svar fra General Manager den 9. jan. 2024
Thank you for trusting DoubleTree by Hilton Hotel Alana - Waikiki Beach with your recent lodging needs. We're delighted to hear we were able to deliver an enjoyable experience and that you appreciated the excellent hospitality our team provided; we will be sure to pass along your kind words to them all, especially to Scott! It's also great to know that you welcomed the efficiency of our Valet parking. We're grateful for your positive rating, and we hope to have the pleasure of your company the next time you're in the area.Shaun Ono,General Manager

6/10 – Grei

Aleksey

Likte: Personale og service
Bodde her 8 netter i desember 2023

8/10 – Bra

Geraldine

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The only thing that wasn't very good, was that there wasn't any bottle water for the guest. They had a kurig coffee maker and a fridge but no drinking water. At least provide 2 bottles of water for the fist night stay. Sometimes we arrive late and we're not able to go and buy some water.
Bodde her 2 netter i desember 2023
Svar fra General Manager den 9. jan. 2024
Dear Geraldine, Thank you for sharing your feedback, and we appreciate your suggestions. Valuable insights like yours help us enhance our guest experience. We hope to welcome you again on your future travels for another great stay.Shaun Ono,General Manager

10/10 – Utmerket

Ran og San Rafael

Bodde her 5 netter i desember 2023

10/10 – Utmerket

Suzuka

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i desember 2023

8/10 – Bra

Devin

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Svar fra Ginger, Director of Front Office den 21. mars 2024
Mahalo for the rating!

8/10 – Bra

Carlos

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms and hotel were clean. I did not like that the room was not ready by 4 pm check in time and I had to go down stairs to pick up extra towels and bedding for sofa bed when it was known that we had 3 occupants staying in the room. Besides that, it’s was a good stay and I would recommend the hotel.
Svar fra Ginger, Director of Front Office den 7. mars 2024
Mahalo for your feedback!

6/10 – Grei

Daphne

Bodde her 6 netter i november 2023

10/10 – Utmerket

Brandi-Lynn

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Front Desk not so pleasant, but Valet Crew AMAZING!
Bodde her 2 netter i november 2023
Svar fra General Manager den 22. nov. 2023
Dear Brandi-Lynn,While it's great that our valet crew's outstanding service impressed you, we are sorry that our front desk team's hospitality fell short of your expectations. Rest assured, we will speak with their team to ensure all our guests feel welcome. Thank you for your terrific rating, and we can't wait to host you again!Shaun Ono,General Manager

6/10 – Grei

Lanettia

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra Ginger, Director of Front Office den 5. des. 2023
Mahalo for your rating! We are sorry to see we did not meet your expectations. Thank you for the feedback.

8/10 – Bra

SANGMIN

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Ginger, Director of Front Office den 5. des. 2023
Mahalo for your rating! We're happy to see you enjoyed your stay.

8/10 – Bra

Jesus

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i november 2023
Svar fra Ginger, Director of Front Office den 16. nov. 2023
Mahalo for the 4 stars!

8/10 – Bra

Windie

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
For the price it was a great place to stay and it's in a very convenient location for exploring the beaches, shopping, and dinning. Staff was great.
Bodde her 3 netter i november 2023
Svar fra Ginger, Director of Front Office den 16. nov. 2023
Mahalo for your feedback!

6/10 – Grei

Delia munguia

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i oktober 2023
Svar fra Ginger, Director of Front Office den 16. nov. 2023
Mahalo for the rating! We hope to serve you even better next time.

6/10 – Grei

Eileen

Reiste med partner, Forretningsreisende
Likte ikke: Personale og service og fasiliteter
I paid $1900 for 4 nights and this is without breakfast. Too pricey
Bodde her 4 netter i november 2023
Svar fra Ginger, Director of Front Office den 7. nov. 2023
Mahalo for your honest feedback! We hope for the opportunity to exceed your expectations in value in your future travels.

8/10 – Bra

John

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything went well.
Bodde her 1 natt i oktober 2023
Svar fra Ginger, Director of Front Office den 25. okt. 2023
Mahalo for your feedback!

8/10 – Bra

Maria Aracelly Carrillo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i oktober 2023
Svar fra Ginger, Director of Front Office den 25. okt. 2023
Mahalo for the rating!

10/10 – Utmerket

Araya

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
walkable, friendly staffs
Bodde her 3 netter i oktober 2023
Svar fra Ginger, Director of Front Office den 24. okt. 2023
Mahalo for your feedback!

4/10 – Dårlig

Andrea

Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The amount of dust in all the furniture in my room was disgusting. You could see it piling up on the lights and the remote. The pictures of this property were highly deceiving as it did not look like that in person.
Bodde her 2 netter i oktober 2023
Svar fra General Manager den 11. okt. 2023
Dear Andrea,We appreciate that you took the time to share your experience; however, we do find it very concerning. Providing top-notch, spotless accommodations is always our goal, and you can rest assured that all of your feedback will be reviewed with our housekeeping team to ensure that we are meeting our own high standards. Thank you for reaching out, and we wish you safe and happy travels ahead.Shaun Ono,General Manager

10/10 – Utmerket

John

Bodde her 1 natt i oktober 2023
Svar fra Ginger, Director of Front Office den 3. nov. 2023
Mahalo for the rating! We're happy to see you enjoyed your stay with us!

4/10 – Dårlig

Terrence

Reiste med partner
Likte: Renhold
Room is okay.outdated but clean.lobby is old and needs renovation. Valet lost my wife's jacket. Reported to staff several times..i had to follow-up a week late. Still waiting for
Bodde her 1 natt i september 2023
Svar fra General Manager den 29. sep. 2023
Dear Terrence, Thank you for taking the time to leave us a review. We appreciate you mentioning the high standards of cleanliness we adhere to. That said, please accept our apologies for any disappointment regarding how your concerns were handled. Rest assured, we will discuss your comments as they will help us make effective changes. We'd be very grateful for the opportunity to change your perceptions on a future stay. In the meantime, please reach out to us again so we can do our best to be of the utmost assistance.Shaun Ono,General Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
More than a regular hotel
Great hotel (location, amenities, cleanliness, etc..) and great staff (front desk, housekeeping, management). everything and everyone made my trip much more special!
Bodde her 7 netter i september 2023
Svar fra General Manager den 26. sep. 2023
From our amazing location to our clean accommodations, we're happy to know that everything was in order for your visit. Thank you so much for the kind words, and we hope to see you again soon. Shaun Ono,General Manager

10/10 – Utmerket

MARILYN

Likte: Overnattingsstedets bygg og tilstand
Henry & Roxanne were very helpful at the front desk
Bodde her 3 netter i september 2023
Svar fra General Manager den 26. sep. 2023
Dear Marilyn, Thank you for your great review. At DoubleTree by Hilton Hotel Alana - Waikiki Beach, we work hard to offer high-quality service to every guest, and we will make sure to share your compliments with Henry and Roxanne to give them the recognition they deserve. It was a pleasure having you here, and we hope to welcome you back soon!Shaun Ono,General Manager

6/10 – Grei

Naresh

Reiste med partner, Forretningsreisende
Need improvement
Bodde her 3 netter i september 2023
Svar fra General Manager den 25. sep. 2023
Thank you for offering feedback about your recent experience at our hotel. Your comments are important to us, and we'll use them as we continuously work to improve our facility. Given another opportunity, we hope we can host you again in beautiful Honolulu. Shaun Ono,General Manager

10/10 – Utmerket

TRISHA ANN

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i september 2023
Svar fra Ginger, Director of Front Office den 27. sep. 2023
Mahalo for your rating! We're happy to see you enjoyed your time with us!

10/10 – Utmerket

Augustino

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location!
Svar fra General Manager den 17. sep. 2023
Dear Augustino,Thank you for sharing your feedback about our location. We're delighted to know you enjoyed it! We look forward to welcoming you back to DoubleTree by Hilton Hotel Alana - Waikiki Beach if your travels bring you our way again.Shaun Ono,General Manager

6/10 – Grei

George og Rancho Mirage

This hotel had poor service from the start. The bellman stood and watched us carry our own (6) bags up a flight of steps then directed us up an escalator to check in. The hotel proceeded to put us in a room with no ocean view and a double bed which was not what we booked. We confirmed a king/ocean view. We were downgraded at the same rate basically.
Bodde her 1 natt i september 2023
Svar fra General Manager den 17. sep. 2023
Dear George,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. This does not align with our usual service standards, and we understand your disappointment. We'll certainly take steps to ensure it doesn't happen in the future. We value your feedback and hope to have the opportunity to provide a more positive experience in the future.Shaun Ono,General Manager

10/10 – Utmerket

MAMIKO

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i september 2023
Svar fra Ginger, Director of Front Office den 27. sep. 2023
Mahalo for your rating! We're happy to see you enjoyed your time with us!

6/10 – Grei

Yuzuru

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
ワイキキのはじで静かな環境で良い反面、色々と動くと中途半端は場所で面倒くさかった!
Bodde her 3 netter i august 2023
Svar fra General Manager den 6. sep. 2023
Dear Yuzuru, Thank you for your review. While we're delighted that you enjoyed our peaceful atmosphere, we regret that you found our location less than ideal. If you have any suggestions for ways we can exceed expectations during your next visit, please feel free to reach out to us offline.Shaun Ono,General Manager

8/10 – Bra

Eric S

Bodde her 4 netter i august 2023
Svar fra Ginger, Director of Front Office den 24. okt. 2023
Mahalo for your feedback!

6/10 – Grei

Cynthia

Likte: Fasiliteter
We were actually given the farthest room can’t see anything except buildings. Having construction didn’t help with the noise and dust
Bodde her 4 netter i august 2023
Svar fra General Manager den 24. aug. 2023
Dear Cynthia,Thank you for sharing your experience staying with us. Please know when booking through a third party, we cannot guarantee a room type or location prior to arrival, and we do our best to accommodate requests. We apologize for any inconvenience caused by our ongoing refreshes of our property, we are doing our best to minimize any guest impacts. Our team wishes you pleasant future travels. Shaun Ono,General Manager

8/10 – Bra

Tsz Yan

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Rooms are clean but a little outdated. Despite the fact our door lock was not working when we first got the room. They sent the maintenance person to fix it right away. Valet parking team did amazing job. They all super friendly and tell us recommendations around the area. Love love love their cookie. Something for us to munch on everytime we head out for the day trip. The balcony gave us a nice city view of Honolulu without the noise at night. Overall I will go back.
Bodde her 4 netter i august 2023
Svar fra General Manager den 24. aug. 2023
Dear Tsz Yan,We appreciate you taking the time to share your stay with us. It's wonderful that you found the rooms clean and enjoyed the cookies. We're happy to hear that our maintenance team was able to quickly resolve the issue you brought to our attention, and we're thrilled that our valet parking team provided you with exceptional service. We hope to welcome you back to DoubleTree by Hilton Hotel Alana - Waikiki Beach for another stay soon!Shaun Ono,General Manager

8/10 – Bra

helen

Likte: Renhold, personale og service og romkomfort
Bodde her 2 netter i august 2023