Eksteriør

Anmeldelser av Crowne Plaza Dulles Airport, an IHG Hotel

3.5 out of 5
Crowne Plaza Dulles Airport, an IHG Hotel
2200 Centreville Rd, Herndon, VA

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 465 av totalt 1005 anmeldelser." "
Rangering på 8 − Bra. 366 av totalt 1005 anmeldelser." "
Rangering på 6 − Grei. 99 av totalt 1005 anmeldelser." "
Rangering på 4 − Dårlig. 44 av totalt 1005 anmeldelser." "
Rangering på 2 − Forferdelig. 31 av totalt 1005 anmeldelser." "

9,0/10

Renhold

8,6/10

Personale og service

8,2/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Mohammed

Bodde her 1 natt i mars 2024
Svar fra Customer Service den 24. mars 2024
Thanks for the perfect rating, Mohammed!We're pleased to hear that you have fully enjoyed your stay at Crowne Plaza Dulles Airport, an IHG Hotel, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 – Grei

Peter og Olympia

Bodde her 1 natt i mars 2024
Svar fra Customer Service den 27. mars 2024
Peter, thank you for your recent visit and rating. As we constantly strive to improve our services, it would be very beneficial if you could provide more detailed feedback. This information assists us in making necessary adjustments for a more improved guest experience. We hope to welcome you back soon to showcase these improvements.

4/10 – Dårlig

Darin

Forretningsreisende
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Front desk person took forever to notice me. Room could use an upgrade.
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 6. mars 2024
Darin, thank you for taking the time to provide your feedback. It's unfortunate that you experienced a delay at the front desk and had some concerns about the room's decor. Our team members are usually praised for their swift and attentive service. However, we've taken note of your comments and will strive to improve. We hope you'll give us another opportunity to serve you better in the future.

10/10 – Utmerket

Julie

Bodde her 1 natt i januar 2024
Svar fra Customer Service den 25. jan. 2024
Julie, it's great to hear you had an excellent experience at Crowne Plaza Dulles Airport. Without your words, your great rating speaks volumes. Should your travels bring you back to our area, we'd be thrilled to host you again. Safe travels!

6/10 – Grei

Young

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Not automated and front desk workers kept failing to perform while not following the instruction to cut corners.
Svar fra Customer Service den 19. jan. 2024
Young, your feedback is noted and demonstrates a need for us to further enhance our operations. It's disappointing that aspects of our front desk service didn't meet your expectations. Rest assured, we're committed to providing quality experiences to our guests, and your comments provide a key insight for improvement. Your review will be used to refine our operations and staff training protocols. We look forward to the opportunity of providing you with an improved stay in the future.

10/10 – Utmerket

Henok

Bodde her 2 netter i januar 2024
Svar fra Customer Service den 30. jan. 2024
Henok, it's fantastic to hear you had such a great stay at Crowne Plaza Dulles Airport, an IHG Hotel! Our team is delighted to know that we could provide a memorable experience. We look forward to welcoming you back soon for another wonderful visit!

10/10 – Utmerket

Paul og beverly hills

Bodde her 1 natt i januar 2024
Svar fra Customer Service den 30. jan. 2024
Paul, it's delightful to know you had a wonderful stay at Crowne Plaza Dulles Airport, an IHG Hotel. We're thrilled that your experience at our hotel met your expectations. It is always a pleasure to receive high ratings from our esteemed guests. Our team, who constantly strive to provide exemplary service, will be thrilled to hear your feedback. We look forward to serving you again soon!

10/10 – Utmerket

Eissa

Likte: Renhold og fasiliteter
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 13. jan. 2024
Eissa, thank you for taking the time to rate your stay at Crowne Plaza Dulles Airport, an IHG Hotel. We're thrilled you enjoyed your time with us and hope that everything met your expectations. We look forward to welcoming you back in the future.

10/10 – Utmerket

Ricky

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Customer Service den 13. jan. 2024
Ricky, it's wonderful to hear you had a positive experience at Crowne Plaza Dulles Airport, an IHG Hotel. We're thrilled your stay with us was enjoyable and appreciate your perfect rating. Looking forward to welcoming you back in the future!

8/10 – Bra

Felix

Reiste med partner
The space heater is loud to a point of preventing you from sleeping, rattles and clicks at an unnacceptable noise level… good thing we were waking up early anyways. Restaurant was very nice and staff was super friendly. Dont stay here more than one night and only if you have too
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 13. jan. 2024
Felix, it's regrettable that the noise from the heater in your room was a disruption. We assure you that we are committed to providing a tranquil environment for all our guests and we apologize for the inconvenience faced. We're pleased, however, that you enjoyed our restaurant and found our team members extremely amicable. At Crowne Plaza Dulles Airport, we aim to create an exceptional stay for our guests, regardless of the duration of their stay. We hope you'll visit us again.

8/10 – Bra

Todd

Bodde her 1 natt i januar 2024
Svar fra Customer Service den 13. jan. 2024
Todd, we're delighted to hear that your stay at Crowne Plaza Dulles Airport, an IHG Hotel, matched your expectations. As our valued guest, your satisfaction is our utmost priority. Remember, for more breakfast variety, Houlihan’s offers a diverse a-la-carte menu, freshly prepared to your liking. Looking forward to welcoming you back in the future.

10/10 – Utmerket

Linda

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Hotel
From the moment we entered, we knew it was going to be great. Very secure building. Restaurant inhouse is great. Nice buffet in morning. Lots of towels.
Bodde her 1 natt i desember 2023
Svar fra Customer Service den 29. des. 2023
Linda, it's wonderful to hear that your stay at Crowne Plaza Dulles Airport, an IHG Hotel was a delightful experience, from the moment you entered! We're pleased to know you acknowledged our security measures and enjoyed the restaurant in-house. We're glad the buffet in the morning met your expectations and that you appreciated the abundance of towels. We look forward to providing you with another memorable stay the next time you visit.

8/10 – Bra

Susan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice staff
Bodde her 1 natt i desember 2023
Svar fra Customer Service den 27. des. 2023
Susan, it's wonderful to hear you had a positive impression of our team members at Crowne Plaza Dulles Airport, an IHG Hotel. We prioritize delivering best-in-class service, and we're glad that you found our team to be amiable. Looking forward to welcoming you back in the future for another pleasant stay.

10/10 – Utmerket

Vikas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good overall
Bodde her 1 natt i desember 2023
Svar fra Customer Service den 26. des. 2023
Vikas, it's heartening to know your overall experience at Crowne Plaza Dulles Airport, an IHG Hotel was positive. Your feedback is extremely valuable to us. We thank you for staying with us and we look forward to seeing you again soon.

10/10 – Utmerket

Paul og beverly hills

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Customer Service den 13. jan. 2024
Paul, thank you for leaving a stellar rating for Crowne Plaza Dulles Airport, an IHG Hotel! We are thrilled to have met your expectations and hope to continue this trend on your return visits. Team members at Crowne Plaza are committed to providing top-notch service to ensure guest experiences remain enjoyable and we look forward to welcoming you back soon.

10/10 – Utmerket

Dean

Bodde her 1 natt i desember 2023
Svar fra Customer Service den 11. des. 2023
Thank you for the perfect rating, Dean!We are very pleased to hear that you had a wonderful stay at Crowne Plaza Dulles Airport, an IHG Hotel. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 – Utmerket

Aadhya

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Hotel
Bodde her 7 netter i november 2023
Svar fra Customer Service den 5. des. 2023
Thanks for sharing this perfect rating, Aadhya!We're thrilled to hear you enjoyed your stay at Crowne Plaza Dulles Airport, an IHG Hotel! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 – Utmerket

Halima

Bodde her 5 netter i november 2023
Svar fra Customer Service den 19. des. 2023
Thank you for sharing, Halima!At Crowne Plaza Dulles Airport, an IHG Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 – Utmerket

Muhammad

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stayed there for a night, perhaps not long enough to give a fair full review, but looks like a great place for a short stay before my 12 hr flight. It was a clean and quiet place with a free shuttle to Dulles. That is all what I needed!
Bodde her 1 natt i november 2023
Svar fra Customer Service den 5. des. 2023
Muhammad, it's fantastic to hear that Crowne Plaza Dulles Airport met your essential requirements for a peaceful and convenient stay before your long flight. Especially, we're pleased to know that you found our complimentary airport shuttle helpful. We would love to host you again for a longer visit and allow you to partake in more of the amenities and services we offer. Safe travels!

10/10 – Utmerket

Edward

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Everything I needed
A quality property with everything I needed: clean room, comfortable bed, solid food options, car charging. The wallpaper upstairs is a bit trippy, the elevator could use a tune up, and having to use the room key to go up and down was a new one for me, but those in no way ruined an otherwise great stay.
Bodde her 1 natt i november 2023
Svar fra Customer Service den 28. nov. 2023
Edward, it's wonderful to know that you appreciated the cleanliness of your room, the comfort of your bed, and the food options at Crowne Plaza Dulles Airport, an IHG Hotel. We're thrilled that we were able to meet your needs. Your notes regarding the elevator and room key usage have been noted and will provide valuable insight as we continue striving to provide a memorable experience. We're grateful for your feedback and look forward to the opportunity to host you again.

10/10 – Utmerket

Erin

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
NA
Bodde her 1 natt i november 2023
Svar fra Customer Service den 28. nov. 2023
Thank you for the great rating, Erin!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Crowne Plaza Dulles Airport, an IHG Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 – Utmerket

Joseph og Savannah

Likte: Renhold og personale og service
This is an old property that has been remodeled. It’s one of those jobs where you can still tell. It’s an old hotel. I don’t know how you really correct that. The room is very large. The bathroom is nice and everything is basically new. But it still looks like a very old hotel. Not sure what they’re doing with the Crowne Plaza franchise with IHG.
Bodde her 1 natt i november 2023
Svar fra Customer Service den 25. nov. 2023
Joseph, thank you for sharing your thoughts. It seems like you appreciated the spacious room and updated amenities, yet had concerns regarding the property's character. While it is true, this establishment carries historical charm, we continually aim to blend modern conveniences with that charm. We are committed to enhancing guest experiences and alleviating any potential shortcomings. Feedback like yours greatly assists us. We look forward to serving you again.

10/10 – Utmerket

Melody

Reiste med familie
Likte: Fasiliteter
Staff was very friendly and helpful! We had a very nice room. Shuttle took us promptly to the airport at the correct time. Really like the convenience of being able to park there until till we come back.
Bodde her 1 natt i november 2023
Svar fra Customer Service den 23. nov. 2023
Melody, your heartwarming feedback on your recent stay at Crowne Plaza Dulles Airport, an IHG Hotel is gratefully received. It's also excellent to know our amiable team members played a significant part in your positive experience. The prompt shuttle service and convenient parking are services we hold dear and we're glad to note this added positivity to your experience. We look forward to creating more memorable moments for you during your future visits.

10/10 – Utmerket

Leon og PORTSMOUTH

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Customer Service den 17. nov. 2023
Leon, it's fantastic to hear that you've had a stellar experience at Crowne Plaza Dulles Airport, an IHG Hotel. Our team endeavors to provide excellent service and it's always gratifying when our hard work is appreciated. On your next visit, why not also explore Houlihan's a-la-cart menu to add some diversity to your breakfast options? We're eager to serve you again soon!

6/10 – Grei

Lavena

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Nothing fancy but ok
Basic hotel in need of some TLC. Double beds in room were of different firmness, a few broken/ outdated/dusty items but the service was very good. Our tv was broken but was replaced within 10 minutes of us letting them know. Food was subpar. Overall a good stop through spot with essentials and no frills.
Bodde her 1 natt i november 2023
Svar fra Customer Service den 16. nov. 2023
Lavena, we appreciate your feedback and are pleased to hear about the prompt service for the TV issue in your room. We understand you had an issue with the variety in our meal offerings and bed firmness. Regarding our accommodation furnishings, we continually strive to balance comfort and style. Your comments will add valuable insights to our ongoing evaluations. Thank you for choosing Crowne Plaza Dulles Airport for your journey stop-over. We hope to welcome you again in the future.

4/10 – Dårlig

Dean

Bodde her 2 netter i november 2023
Svar fra Customer Service den 15. nov. 2023
Dean, while we regret to note your average rating, we appreciate the opportunity to hear feedback like yours. We acknowledge that the absence of review text limits our ability to address specific concerns. We hope you will consider giving us another chance to welcome you back and provide an improved experience.

2/10 – Forferdelig

Wendy

Bodde her 2 netter i november 2023
Svar fra Customer Service den 15. nov. 2023
Wendy, it appears your stay did not meet your expectations and we are truly sorry to hear that. Your feedback is valuable, and we hope you choose to stay with us again for an improved experience.

10/10 – Utmerket

Dean

Bodde her 1 natt i november 2023
Svar fra Customer Service den 14. nov. 2023
Dean, we're delighted to learn that your stay at Crowne Plaza Dulles Airport, an IHG Hotel was enjoyable. Thank you for choosing our hotel, and we look forward to welcoming you back soon.

2/10 – Forferdelig

Wendy A P

Bodde her 1 natt i november 2023
Svar fra Customer Service den 10. nov. 2023
Wendy, we acknowledge your score and realize this indicates that we fell short of meeting your expectations. We're constantly working to improve, and your feedback would be invaluable in this process. We hope you'll consider giving us another chance to better serve you in the future.

10/10 – Utmerket

Paulina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very good
Bodde her 1 natt i november 2023
Svar fra Customer Service den 6. nov. 2023
Paulina, we're thrilled to hear you think Crowne Plaza Dulles Airport is very good. Our team strives to deliver an exceptional experience for our guests. Thank you very much for your positive feedback!

10/10 – Utmerket

christina

Bodde her 1 natt i november 2023
Svar fra Customer Service den 24. nov. 2023
Christina, thank you for your rating of Crowne Plaza Dulles Airport, an IHG Hotel. We're glad to know that your stay with us was enjoyable. We hope to welcome you back soon.

10/10 – Utmerket

Rich

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great accommodations; close to Dulles.
Bodde her 1 natt i oktober 2023
Svar fra Customer Service den 29. okt. 2023
Thanks for the wonderful review, Rich!It's fantastic you had such a lovely experience at Crowne Plaza Dulles Airport, an IHG Hotel. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions.We're looking forward to sharing another amazing experience with you soon!

10/10 – Utmerket

umberto og Laval

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place
Bodde her 1 natt i oktober 2023
Svar fra Customer Service den 26. okt. 2023
Umberto, we're thrilled to hear that Crowne Plaza Dulles Airport, an IHG Hotel, was a nice place for your stay. We look forward to welcoming you back in the near future.

10/10 – Utmerket

Thomas

Bodde her 1 natt i oktober 2023
Svar fra Customer Service den 13. nov. 2023
Thanks for the amazing rating, Thomas!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Crowne Plaza Dulles Airport, an IHG Hotel!

10/10 – Utmerket

Leha

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very clean. Friendly staff. Easy walk to Uniom Station
Bodde her 1 natt i oktober 2023
Svar fra Customer Service den 24. okt. 2023
Leha, it's pleasing to hear that you found the Crowne Plaza Dulles Airport, an IHG Hotel, to be very clean, that the team members were friendly, and the location was convenient. Cleanliness, friendliness, and location are things we pride ourselves on and we're glad to note all these added positivity to your experience. We hope your next visit will be just as enjoyable.

10/10 – Utmerket

Wendy

Bodde her 1 natt i oktober 2023
Svar fra Customer Service den 24. okt. 2023
Wendy, it's terrific to hear that you had a positive experience at Crowne Plaza Dulles Airport, an IHG Hotel. Our team always aims to provide a seamless and enjoyable stay for our guests and we're thrilled to know we achieved this during your stay. We look forward to welcoming you back in the future for yet another magnificent stay!

10/10 – Utmerket

Anthony

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice and Comfortable
My stay was short and sweet!
Bodde her 1 natt i oktober 2023
Svar fra Customer Service den 20. okt. 2023
Anthony, we're thrilled to hear your stay at Crowne Plaza Dulles Airport, an IHG Hotel was brief yet delightful. Our team always aims to provide an easy and efficient experience for our guests and we're thrilled to know we achieved this during your stay. We're looking forward to hosting you again in the future.

10/10 – Utmerket

Erika

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazingly convenient!
Bodde her 1 natt i oktober 2023
Svar fra Customer Service den 27. okt. 2023
Erika, it's delightful to hear that you found your stay at Crowne Plaza Dulles Airport, an IHG Hotel, extremely convenient. Your kind words reaffirm our commitment to creating effortless experiences for our guests. We appreciate your compliments and look forward to your return visit.

8/10 – Bra

Jeffrey

Forretningsreisende
Somewhat dated and over priced. The staff were generally nice but no one around to help with luggage… the rooms were generally clean but dates climate control units and showers. OK bedding. Overall a bit pricey when 2.5-3 star properties close and $50-$75 cheaper
Bodde her 1 natt i oktober 2023
Svar fra Customer Service den 13. okt. 2023
Jeffrey, thank you for sharing your thoughts regarding your recent stay. We appreciate hearing about your positive experience with our colleagues and the cleanliness of our rooms. However, we understand that you found our amenities a bit outdated and that you felt the cost did not match the experience. We continually strive to enhance our guests' experience and your comments will be taken into consideration. We hope to accommodate you again in the future, providing a more comfortable and value-for-money experience.

10/10 – Utmerket

DAVID

Bodde her 1 natt i oktober 2023
Svar fra Customer Service den 31. okt. 2023
Thank you for the wonderful rating, David!It's fantastic you enjoyed your time at Crowne Plaza Dulles Airport, an IHG Hotel so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 – Bra

Hamamura

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
無料の空港シャトルバスが30分ごと出ており、夜遅い到着、朝早い出発に便利でした。
Bodde her 1 natt i september 2023
Svar fra Customer Service den 5. okt. 2023
Hamamura, at Crowne Plaza Dulles Airport, we strive to ensure our guests' journeys are as smooth as possible and we are delighted to hear that our complimentary shuttle service was convenient for your travel times. Thank you for choosing to stay with us. We hope to welcome you back in the future.

10/10 – Utmerket

James

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Quick stay
Quick stay between flights, just needed to get some sleep.
Bodde her 1 natt i oktober 2023
Svar fra Customer Service den 3. okt. 2023
James, it pleases us to see your generous rating for Crowne Plaza Dulles Airport, an IHG Hotel. Indeed, it's a testament to our dedication at providing unparalleled experiences. More so, your feedback serves as a convincing endorsement, for which we express our utmost gratitude. We eagerly anticipate your return, safe travels!

8/10 – Bra

Pierre-Paul

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Customer Service den 30. sep. 2023
Pierre-Paul, thank you for staying at Crowne Plaza Dulles Airport, an IHG Hotel. It's wonderful to know you had a positive experience. We strive to continuously provide exceptional services to our guests. We look forward to welcoming you back on your next visit.

10/10 – Utmerket

Alicia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I really enjoyed staying at the Crowne Plaza. It was very affordable super clean, copy pillows across the street. Tons of places to eat get coffee nice restaurant inside the hotel easy check and overall really really love staying here and will stay here again.
Bodde her 4 netter i september 2023
Svar fra Customer Service den 26. sep. 2023
Alicia, hearing about your pleasant stay at Crowne Plaza Dulles Airport truly brings joy to our team. It's delightful to read that you enjoyed our cleanliness, comfortable pillows, convenient location, and in-house dining options. Your sentiments about future return visits are highly appreciated. We look forward to welcoming you back.

10/10 – Utmerket

Scott

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Surrounded by options for food
Bodde her 1 natt i september 2023
Svar fra Customer Service den 25. sep. 2023
Thank you for the 5/5 rating, Scott!It's excellent you enjoyed your time at Crowne Plaza Dulles Airport, an IHG Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 – Utmerket

Ralph og Elkins

Bodde her 1 natt i september 2023
Svar fra Customer Service den 6. okt. 2023
Ralph, thank you so much for choosing to stay at Crowne Plaza Dulles Airport. We're thrilled that your experience met your expectations and we genuinely appreciate the perfect rating. It's always a pleasure to welcome discerning guests like yourself. We hope your travels bring you back soon!

10/10 – Utmerket

Thomas og New Orleans

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nothing "unique" but very good
Bodde her 1 natt i september 2023
Svar fra Customer Service den 17. sep. 2023
Thanks for the perfect rating, Thomas!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Crowne Plaza Dulles Airport, an IHG Hotel.Have a wonderful day!

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Customer Service den 16. sep. 2023
We're delighted that you had a wonderful experience at Crowne Plaza Dulles Airport, an IHG Hotel. We appreciate your positive rating and look forward to your next visit. Safe travels!

8/10 – Bra

Cheryl

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
The room was spacious and pleasant, although we didn't spend a lot of time there. My husband was picking me up from a late night arrival at Dulles and we slept in the next morning, leaving around noon. The staff was hard to contact to ask for a late check-out and when my husband came to check in the previous night, he stood for an unconscionable amount of time before being helped by the desk staff. Don't plan on taking a bath unless you bring your own soap, because the only soap provided is in dispensers at head height in the shower/tub. (And I found the rough surface in the tub painful to scoot across in adjusting position.)
Bodde her 1 natt i september 2023
Svar fra Customer Service den 15. sep. 2023
Cheryl, we're pleased to hear that you found your room to be amiable and roomy. However, we regret that there were some aspects of your stay that didn't meet your expectations. We apologize for the possible inconvenience you experienced when seeking assistance from our team members. We strive to provide efficient service at all times and your feedback will allow us to make required improvements. We also value your comments on the bathroom amenities and will consider them in our ongoing efforts to improve our guest experience. We hope for another opportunity to better serve you in the future.

10/10 – Utmerket

Cesar

Likte: Personale og service og overnattingsstedets bygg og tilstand
Friendly reception
Bodde her 1 natt i september 2023
Svar fra Customer Service den 12. sep. 2023
Cesar, we're thrilled that the welcoming environment set a positive tone for your stay at the Crowne Plaza Dulles Airport, an IHG Hotel. Our team members truly take joy in creating warm and inviting experiences for our guests and your appreciation means a lot to us. Looking forward to your return visit.