Eksteriør

Anmeldelser av Lotte New York Palace

4.5 out of 5
Lotte New York Palace
455 Madison Ave, New York, NY

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 672 av totalt 1023 anmeldelser." "
Rangering på 8 − Bra. 182 av totalt 1023 anmeldelser." "
Rangering på 6 − Grei. 97 av totalt 1023 anmeldelser." "
Rangering på 4 − Dårlig. 45 av totalt 1023 anmeldelser." "
Rangering på 2 − Forferdelig. 27 av totalt 1023 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,6/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Celine Tveter

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i november 2019
Svar fra Becky Hubbard den 16. des. 2019
Dear Celine Tveter, thank you so much for your review. We are delighted to hear that you have enjoyed your stay with us at the Lotte New York Palace. We look forward to welcoming you back soon. Warm Regards, Becky Hubbard, General Manager

10/10 – Utmerket

Chris

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great size room. Lovely view. Felt very premium if possibility just a little dated. Would definitely stay again. Seems like great value compared to some alternatives at similar cost.
Bodde her 3 netter i mars 2024

10/10 – Utmerket

Elena og new hartford

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel! Excellent staff, great location
Bodde her 1 natt i februar 2024

4/10 – Dårlig

Gabriel

Bodde her 1 natt i mars 2024

10/10 – Utmerket

Veronica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The only thing that we didn’t like was there was no breakfast included, however the staff and the hotel was overall amazing. Would recommend to others.
Bodde her 3 netter i mars 2024

8/10 – Bra

H

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is such a beautiful hotel with friendly staff and comfortable rooms with stunning views if you get a room at the top!!
Bodde her 3 netter i mars 2024

10/10 – Utmerket

Joshua

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were very friendly and accommodating. They brought our luggage to our room, and helped get a taxi ready for our departure. I highly recommend this hotel as a great place to have a comfortable stay in New York.
Bodde her 4 netter i mars 2024

10/10 – Utmerket

Gregory

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Dawn

Reiste med familie
When asked to move rooms which was a tad bit inconvenient the staff seemed honest about the situation, which I greatly appreciated and very helpful. The upgraded room was such a delightful surprise! Thank you!!!
Bodde her 4 netter i mars 2024

10/10 – Utmerket

Maria

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is our second time at the Lotte through Expedia. We love it every time. The staff is courteous and helpful and the ambiance is lovely.
Bodde her 4 netter i mars 2024

8/10 – Bra

julie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Latchmi og Briarwood

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Pedro

Excellent property in an outstanding location
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Constance

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024

8/10 – Bra

Stanley

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel and location but understaffed. One stay asked if would take own luggage. Shoes not done and packaged not delivered. A lot of time waiting on calls
Bodde her 2 netter i mars 2024

10/10 – Utmerket

joseph

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Bryann

Likte: Renhold
Bodde her 1 natt i mars 2024

6/10 – Grei

Lori

Bodde her 1 natt i mars 2024

10/10 – Utmerket

Sylvia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Best staff, very pretty building.
Bodde her 1 natt i februar 2024

8/10 – Bra

Elizabeth

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Classic, beautiful hotel with a great bar. I never write negative reviews so this feels strange to do, but the man working at reception when I was there was quite rude. Maybe it was just an off day but given how much we’re paying to stay at Lotte, I would expect a more helpful and considerate experience from reception.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Mario

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Absolutely love the Palace but the illegals walking around the area made me extremely angry and felt unsafe.
Bodde her 1 natt i mars 2024

6/10 – Grei

Pascual

Bodde her 3 netter i mars 2024

2/10 – Forferdelig

Manohar

Likte ikke: Renhold og personale og service
We have stayed here multiple times over the Christmas break but this last time we had two jewelry items stolen from our room (worth over $14,000.00). The hotel setup a meeting with their insurance but they did a fake investigation and we never even got closer on the case and we were not compensated for anything. If you are going to stay here make sure you are careful with your items.

10/10 – Utmerket

James

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
WOW! I am not sure that I have ever had as much bang for the buck as at the Lotte NY. Staying in the 2br corner suite, it is absolutely massive. Beds and pillows are soooo comfortable. The suite comes with a kitchen, but this is largely useless as they stock it with nothing (not even a single glass). Bathrooms, bedrooms, main living area, all huge. Elevators at the Towers are sometimes slow to arrive, but no big deal. The Villard & Gold Room restaurant service is incredibly crisp and the servers are so attentive. You won't find better value for money in the luxury segment than this.
Bodde her 3 netter i mars 2024

8/10 – Bra

Christina

Bodde her 3 netter i februar 2024

10/10 – Utmerket

Jeffrey

Bodde her 1 natt i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 5. mars 2024
Dear Jeffrey,Thank you for taking the time to share your 5 out of 5 rating on Expedia! We truly appreciate your positive feedback, and we're delighted to hear that you had a great experience.Your satisfaction is our priority, and we're grateful for your support. We hope to have the pleasure of welcoming you back for another outstanding stay.Thank you for choosing Lotte New York Palace Jeffrey. We look forward to welcoming you back in the future!

10/10 – Utmerket

Rania

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Was in a great location close to everything
Bodde her 2 netter i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 5. mars 2024
Dear Rania,Thank you for taking the time to share your perfect 5 out of 5 rating on Expedia! We're delighted to hear that you enjoyed your stay at Lotte New York Palace and found our location to be great and close to everything.Your satisfaction is our top priority, and we're thrilled that our central location added to the overall enjoyment of your stay. Thank you for choosing Lotte New York Palace, Rania. We look forward to the pleasure of welcoming you back for another outstanding stay.

10/10 – Utmerket

Jordan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing hotel will be back again!
Bodde her 2 netter i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 5. mars 2024
Dear Jordan,First and foremost, thank you for choosing Lotte New York Palace on your visit to NYC. We truly appreciate you taking the time to share your perfect 5 out of 5 rating on Expedia as well!We're thrilled to hear that you had an amazing experience at Lotte New York Palace, and we sincerely appreciate your positive feedback.Your satisfaction is our priority, and we're delighted to learn that you plan to come back again. Thank you for choosing Lotte New York Palace, Jordan. We can't wait to welcome you back for another outstanding stay. If there's anything we can do to make your next visit even more memorable, please feel free to let us know.

10/10 – Utmerket

ISSA

Bodde her 1 natt i februar 2024

8/10 – Bra

Caroline og Savannah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 5. mars 2024
Dear Caroline,Thank you for taking the time to share your feedback about your most recent stay at Lotte New York Palace. We appreciate your rating of 4 out of 5, and we're grateful for your insights.We are pleased to see that you had a positive experience during your stay. Your feedback is valuable to us as we continually strive to enhance our services and guest experience.If there are specific details or suggestions you'd like to share about your stay, please feel free to reach out directly. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Thank you for choosing Lotte New York Palace, Caroline. We look forward to the chance to host you again.

10/10 – Utmerket

Michael

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great staff, great place. Clean, quiet, relaxing. Thank you for an enjoyable stay!!!!
Bodde her 2 netter i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 5. mars 2024
Dear Michael,Thank you for sharing your wonderful review on Expedia! We're delighted to receive your perfect 5 out of 5 rating for Lotte New York Palace.We're thrilled that you found our staff to be great and that you enjoyed the clean, quiet, and relaxing atmosphere. Providing an enjoyable stay is our utmost priority, and your positive feedback is truly appreciated.Thank you for choosing Lotte New York Palace, Michael. We look forward to the pleasure of welcoming you back for another outstanding stay. If there's anything we can do to make your next visit even more memorable, please feel free to let us know.

10/10 – Utmerket

Paola og Miami

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 5. mars 2024
Dear Paola,Thank you for taking the time to share your perfect 5 out of 5 rating about your stay at Lotte New York Palace. We're thrilled to hear that you had a fantastic experience during your stay with us.Your satisfaction is our top priority, and we're delighted that you enjoyed your time with us.Thank you for choosing Lotte New York Palace, Paola. We look forward to the pleasure of welcoming you back for another outstanding stay. If there's anything we can do to make your next visit even more memorable, please feel free to let us know.

10/10 – Utmerket

John

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was super friendly. Maurice remembered my daughter from when she visited in December and made her feel so special. I wish every person in NYC was like Maurice.
Bodde her 2 netter i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 5. mars 2024
Dear John,Thank you for sharing your excellent review on Expedia! We're thrilled to receive your perfect 5 out of 5 rating for Lotte New York Palace.It warms our hearts to hear about your positive experience with our staff, especially Maurice. We are delighted that he made your daughter feel special and that you had such a memorable interaction with him. Your kind words are a true testament to the dedication and friendliness of our team.Thank you for choosing Lotte New York Palace, John. We look forward to the pleasure of welcoming you and your family back for another outstanding stay.

6/10 – Grei

Robert

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ut was an amazing experience
Bodde her 13 netter i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 25. feb. 2024
Dear Robert,Thank you for taking the time to share feedback on your recent experience at Lotte New York Palace. We are delighted to hear that you enjoyed your visit with us. Your feedback is a tremendous source of motivation for our team, and we are thrilled to know that we met and exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is at the core of our mission. We genuinely appreciate your support and trust in our hotel. I hope that we will have the pleasure of welcoming you back in the near future. If I can be of personal assistance in any way, please let me know.Once again, thank you for your wonderful review, and we look forward to serving you again in the near future.

10/10 – Utmerket

Tobyn

Bodde her 3 netter i februar 2024

10/10 – Utmerket

Keith

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved this place
Bodde her 2 netter i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 25. feb. 2024
Dear Keith,Thank you so much for your fantastic feedback and for giving us a perfect 5 out of 5! We're thrilled to hear that you loved your experience at Lotte New York Palace.Your satisfaction is our top priority, and we're delighted that we could provide you with an enjoyable stay. If there are specific aspects or features that stood out to you and contributed to your positive experience, we'd love to hear more about it.We truly appreciate your support and recommendation. We look forward to the pleasure of welcoming you back for another wonderful stay. If there's anything we can do to make your next visit even more enjoyable, please feel free to let us know.Thank you for choosing Lotte New York Palace, Keith. We can't wait to host you again.

10/10 – Utmerket

Jennifer

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Such a gem near the heart of Manhattan!
Bodde her 1 natt i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 25. feb. 2024
Dear Jennifer,Thank you so much for your wonderful review of Lotte New York Palace! We are thrilled to hear that you found our hotel to be a gem near the heart of Manhattan.Your satisfaction is our utmost priority, and we're delighted that our location and amenities added to the enjoyment of your stay. We appreciate your kind words and look forward to the pleasure of welcoming you back for another delightful stay at Lotte New York Palace. If there's anything we can do to make your next visit even more memorable, please feel free to let us know.

4/10 – Dårlig

Irina

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 25. feb. 2024
Dear Irina,Thank you for taking the time to share your feedback about your recent stay with us at Lotte New York Palace. We appreciate your honesty and value your insights. Your comments are essential as we continually strive to enhance our services and address any areas that may need improvement.We hope to have the opportunity to better understand your experience and make any necessary adjustments. If you have specific details or suggestions you'd like to share, please feel free to reach out to us directly.Thank you again for your feedback, and we look forward to the chance to welcome you back at the Lotte New York Palace for an improved experience in the future.

8/10 – Bra

Maria

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Die Zimmer sind geräumig und bieten nach vorne einen schönen Blick auf die Kirche und das Geschehen auf den Strassen. Leider fehlt eine Kaffeemaschine und eine Möglichkeit für heißes Wasser!
Bodde her 9 netter i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 5. mars 2024
Sehr geehrter Maria,Vielen Dank für Ihr Feedback zu Ihrem Aufenthalt im Lotte New York Palace. Wir freuen uns, dass Ihnen die geräumigen Zimmer und der schöne Blick auf die Kirche und das Treiben auf den Straßen gefallen haben.Wir nehmen Ihr Feedback bezüglich der fehlenden Kaffeemaschine und der Möglichkeit für heißes Wasser zur Kenntnis. Ihre Anmerkungen sind wichtig für uns, um unseren Service zu verbessern. Wir entschuldigen uns für eventuelle Unannehmlichkeiten, die Ihnen dadurch entstanden sind.Wir schätzen Ihre Rückmeldung und hoffen, dass Sie uns in der Zukunft erneut die Gelegenheit geben, Sie mit einem verbesserten Aufenthalt zu beeindrucken. Vielen Dank, dass Sie das Lotte New York Palace gewählt haben. Wir freuen uns darauf, Sie wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,

10/10 – Utmerket

Stephanie Annmarie

Bodde her 2 netter i februar 2024

10/10 – Utmerket

Damini

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property, doorman were very friendly and always greeted us with a smile/joke. Rooms were gorgeous.
Bodde her 2 netter i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 5. mars 2024
Dear Damini,Thank you for sharing your fantastic review about Lotte New York Palace! We're delighted to receive your perfect 5 out of 5 rating for Lotte New York Palace.It's wonderful to hear that you found our property beautiful and that our doormen were friendly, greeting you with a smile and a joke. We're also thrilled that you enjoyed the gorgeous rooms.Thank you for choosing Lotte New York Palace, Damini. We look forward to the pleasure of welcoming you back for another outstanding stay. If there's anything we can do to make your next visit even more memorable, please feel free to let us know.

10/10 – Utmerket

Steve

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Always a wonderful stay, the staff is amazing and the hotel beautiful!
Bodde her 2 netter i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 5. mars 2024
Dear Steve,Thank you for taking the time to share your wonderful review on Expedia! We're thrilled to receive your perfect 5 out of 5 rating for Lotte New York Palace.It's truly heartening to hear that you consistently have a wonderful stay with us. We appreciate your kind words about our amazing staff and the beauty of the hotel.Thank you for choosing Lotte New York Palace, Steve. We look forward to the pleasure of welcoming you back for another outstanding stay.

10/10 – Utmerket

Eric og Norwood

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
all good
Bodde her 3 netter i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 5. mars 2024
Dear Eric,Thank you for the positive feedback about your stay with us at Lotte New York Palace! We're delighted to hear that everything met your expectations. If there's ever anything specific you loved about your experience or any suggestions for improvement, feel free to share. We appreciate your support and look forward to welcoming you back in the future!

10/10 – Utmerket

Teresa Ann og Riverview

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 5. mars 2024
Dear Teresa Ann,Thank you for taking the time to share your perfect 5 out of 5 rating on Expedia! We at Lotte New York Palace appreciate your positive feedback. We're thrilled to hear that you had a great experience.Your satisfaction is our top priority, and we're grateful for your support. Thank you for choosing us, Lotte New York Palace, Teresa Ann. We look forward to the pleasure of welcoming you back for another outstanding stay.

8/10 – Bra

Olta

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 5. mars 2024
Dear Olta,We are pleased you had an excellent stay at Lotte New York Palace. Thank you for taking the time to provide your feedback on Expedia. We appreciate your rating of 4 out of 5, and we're grateful for your insights.We are pleased to see that you had a positive experience during your stay. Your feedback is valuable to us as we continuously strive to enhance our services and guest experience.If there are specific details or suggestions you'd like to share about your stay, please feel free to reach out directly. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Thank you for choosing Lotte New York Palace, Olta. We look forward to the chance to host you again.

10/10 – Utmerket

YOUNGHAN

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good
Bodde her 3 netter i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 5. mars 2024
Dear YOUNGHAN,Thank you for choosing Lotte New York Palace and for taking the time to share your feedback. We're pleased to hear that you had a good experience during your stay.Your satisfaction is our top priority, and we appreciate your positive feedback. Thank you for choosing Lotte New York Palace. We look forward to the pleasure of welcoming you back for another outstanding stay.

6/10 – Grei

Dominique

Reiste med partner
Does’nt worth the price
Bodde her 3 netter i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 5. mars 2024
Dear Dominique,Thank you for taking the time to share your feedback on Expedia. We appreciate your honesty and we value your insights.We regret to hear that you felt the experience did not match the price. Your feedback is important to us as we continuously strive to provide value and exceed guest expectations.If there are specific details or suggestions you'd like to share about your stay, please feel free to reach out directly. We are committed to learning from your experience and making any necessary adjustments to enhance the overall guest experience.Thank you for choosing Lotte New York Palace, Dominique. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

10/10 – Utmerket

Stewart

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff are excellent, the location is superb. Cannot rate highly enough
Bodde her 2 netter i februar 2024
Svar fra Sincerely, Uwe Kunz, General Manager den 5. mars 2024
Dear Stewart,Thank you for taking the time to share your outstanding 5 out of 5 rating on Expedia! We're thrilled to hear about your positive experience during your stay at Lotte New York Palace.Your kind words about our excellent staff and superb location mean a lot to us. Providing exceptional service is our top priority, and we're delighted to have exceeded your expectations.Thank you for choosing Lotte New York Palace, Stewart. We look forward to the pleasure of welcoming you back for another outstanding stay. If there's anything we can do to make your next visit even more memorable, please feel free to let us know.

8/10 – Bra

Foziah

Bodde her 2 netter i februar 2024

6/10 – Grei

JOON YONG

Reiste med familie
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Some facilities are very old. Even the faucet wasn't intact.
Bodde her 3 netter i februar 2024
Svar fra Uwe Kunz, General Manager den 5. mars 2024
Dear Joon Yong,Thank you for taking the time to share your feedback on your recent stay at Lotte New York Palace. We appreciate your honest review and would like to extend our sincere apologies for any inconvenience you experienced.We are sorry to hear about the issues you encountered with some of our facilities, including the faucet. Your feedback is invaluable to us as it helps us identify areas that may need attention and improvement.Our team is dedicated to providing a comfortable and enjoyable experience for all our guests, and we take your comments seriously. Rest assured, we will address the issues you mentioned to ensure they are promptly resolved.If there's anything specific you would like to share or discuss further, please feel free to reach out to me directly. We value your input and are committed to making your next stay with us even better.Thank you for choosing Lotte New York Palace, and we hope to have the opportunity to welcome you back for an improved experience.