Fasade

Anmeldelser av Hotel Riu Plaza New York Times Square

4 out of 5
Hotel Riu Plaza New York Times Square
305 West, 46th Street, Manhattan, New York, NY

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 2359 av totalt 3701 anmeldelser." "
Rangering på 8 − Bra. 811 av totalt 3701 anmeldelser." "
Rangering på 6 − Grei. 274 av totalt 3701 anmeldelser." "
Rangering på 4 − Dårlig. 120 av totalt 3701 anmeldelser." "
Rangering på 2 − Forferdelig. 137 av totalt 3701 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,8/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Karl Johan

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Greit hotell
Bra beliggenhet og helt greie rom. God frokost, men mye folk.
Bodde her 3 netter i juni 2023

6/10 – Grei

Randi

Reiste med familie
Likte: Renhold og personale og service
Hotellet har bra beliggenhet, men kapasiteten på heisene er alt for dårlig. Litt kaos og mye folk til frokostbuffet også. Frokosten bra.
Bodde her 3 netter i februar 2023

6/10 – Grei

Per-Inge

Likte: Renhold
Ikke bruk dette hotellet.
Hadde forventet ett ok rom men ble skuffet. En stor seng og ett lite bord. Gjennomsiktige vegger på bad og ellers trangt og kummerlig. Forferdelig frokost buffet, kaos og dårlig utvalg. Ville ikke reist hit igjen. Venter fortsatt 1 mnd etter besøket på kvittering og retur av depositum.
Bodde her 6 netter i oktober 2022

8/10 – Bra

Nils Petter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sentralt i NYC
Bodde her 1 natt i januar 2022

10/10 – Utmerket

Stephanie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Uns hat das Hotel sehr gut gefallen. Ausblick auf die Stadt, ansonsten ein normales, gutes Stadthotel. Das Frühstücksbuffet war (vor allem für die USA) wirklich sehr europäisch. Wir mussten auch nie lange warten, bis wir einen Platz hatten.
Bodde her 4 netter i april 2024

6/10 – Grei

Thomas

Reiste med familie
Likte: Renhold
Likte ikke: Fasiliteter
Virginia and Natalie at the front desk were exceptionally professional and courteous. The housecleaning staff did an excellent job. A couple of the ladies greeting us for breakfast answered our "how are you?" with a grim "what is your room number? My wife hurt her foot one day, and I was stopped in a very rude way when I attempted to take a bowl of fruit out of the breakfast area, to bring it up to our room, even after explaining the reason to a female manager who was called over. The breakfast itself was delicious and the area was kept very clean and inviting. And lastly I need to comment on the shower inside the rooms: there is a lack of privacy, as you can see through a big gap in the doorway when a person is using the facilities. Also, the glass of the shower, bordering the bedroom, is not clear, but you can easily see any movement behind it, which is very uncomfortable.
Bodde her 3 netter i april 2024

6/10 – Grei

Florence Adrienne Rouque épouse

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Hôtel propre et bien placé Chambre correct mais pas du tout insonorisé on entende bcp les voisins avec un enfant qui a hurlé toutes les soirées et à partir de 6h du matin Le personnel ne fait aucun effort pour les français il refuse d’utiliser Google traduction Je ne retournerai pas dans cette hôtel
Bodde her 2 netter i april 2024

10/10 – Utmerket

Philippe

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Super!
Bodde her 2 netter i april 2024

8/10 – Bra

Amanda

Reiste med familie og små barn
Likte: Overnattingsstedets bygg og tilstand
Nice property, good location. Staff is friendlier at a prison. Rooms need an update, dingy throw pillows and weird bed covers. You also give a pressed ham to anyone in the room whilst taking a shower, which was strange and unnecessary. Good breakfast.
Bodde her 1 natt i april 2024
Svar fra Online Reputation Manager den 24. apr. 2024
Dear Amanda,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

Angela

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was friendly and helpful. The rooms were clean and the breakfast was great!
Bodde her 1 natt i april 2024
Svar fra Online Reputation Manager den 24. apr. 2024
Dear Angela,Thank you very much for choosing us and for sharing your review about your last stay.We are very happy to hear that we were able to provide you with a comfortable experience.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 – Bra

Michael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024

10/10 – Utmerket

Nicolas Bernard

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Magnifique hôtel, propre, chambre et lit confortables. Vue au top. Le personnel est accueillant et bienveillant.
Bodde her 6 netter i april 2024
Svar fra Online Reputation Manager den 23. apr. 2024
Cher Nicolas Bernard,Nous vous remercions pour votre excellent commentaire. Nous sommes ravis d'apprendre que vous avez apprécié nos installations et nos services.Notre objectif est d'offrir une expérience inoubliable à chacun de nos hôtes, et le fait de savoir que nous y sommes parvenus nous donne encore plus de motivation.Nous nous réjouissons de vous accueillir à nouveau bientôt.Cordialement, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

MaryAnn

Reiste med familie og små barn, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Breakfast was great quiet room, convenience for the place,
Bodde her 3 netter i april 2024
Svar fra Online Reputation Manager den 19. apr. 2024
Dear MaryAnn,Thank you for your great review and for spending time with us at the Hotel Riu Plaza New York Times Square.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

jennifer

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

10/10 – Utmerket

Yumi og SEATTLE

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

10/10 – Utmerket

ivan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Starting the day with a hearty breakfast is the right way to experience walking in NYC.
Bodde her 6 netter i april 2024
Svar fra Hotel Riu Plaza New York Times Square Online Reput den 17. apr. 2024
Dear Ivan,Thank you very much for your fantastic review, we very much appreciate it. It is feedbacks like yours that make our day and make all the efforts worthwhile.The most important thing is that you liked it.Lovely hosting you, Ivan, and we look forward to hosting you again soon.Kindest wishes,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 – Bra

Mary

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms were small but clean. I reserved a double room and got 1”king” size that was more like a queen. Breakfast buffet was just ok. Evpensuve for one night.
Bodde her 1 natt i april 2024
Svar fra Hotel Riu Plaza New York Times Square Online Reput den 17. apr. 2024
Dear Mary,Thank you for sharing this information with us, it is helpful when implementing the adequate measures.We regret to read that despite our best efforts, your experience did not live to your expectations.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right. Your feedback will be taken into consideration.Best Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

Julie

Reiste med partner
Séjour parfait!
Bodde her 4 netter i april 2024
Svar fra Online Reputation Manager den 18. apr. 2024
Chère Julie,Ce fut un véritable plaisir pour nous de recevoir vos commentaires élogieux et de constater que vous avez beaucoup apprécié les différents aspects de l'hôtel qui ont contribué à votre expérience très satisfaisante. Nous attendons avec impatience votre retour et l'occasion de vous offrir une nouvelle expérience mémorable dans nos installations. Nous esperons vous accueillir bientôt de nouveau.Cordialement, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

Mario

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

10/10 – Utmerket

Muhammad Umar

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best location, wonderful experience. Just a 2 min walk from times square
Bodde her 2 netter i april 2024
Svar fra Online Reputation Manager den 17. apr. 2024
Dear Muhammad Umar,Thank you very much, first of all, for choosing to spend a few days in our company.We are honoured to have been your hosts and to receive your kind comments.You can be assured that we will record your comments and take them up with the appropriate departments.We look forward to the opportunity to welcome you back in the not too distant future.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

6/10 – Grei

Yaakoubi

Reiste med familie og små barn
Likte: Personale og service og overnattingsstedets bygg og tilstand
Vind het een beetje jammer dat er geen koffie of thee was in de kamer, 2 flesjes water op de eerste dag en dat was het. Miste ook een bad. Een minibar zou toch fijn geweest zijn. Met vriendelijke groeten Samira Yaakoubi
Bodde her 7 netter i april 2024

10/10 – Utmerket

Zakiya

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent
Bodde her 1 natt i april 2024
Svar fra Hotel Riu Plaza New York Times Square Online Repu den 17. apr. 2024
Dear Zakiya,Our staff feel rewarded when reading such positive feedbacks. We will forward your feedback to the personnel, they will be delighted to read your evaluation.Thank you very much!We look forward to working for you again soon.Have a wonderful day, Zakiya!Warmest Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 – Bra

Joan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Riu Plaza was a good choice for our needs. Convenient, clean, friendly staff. Breakfast included was a plus. Beds were comfortable, room/bathroom were clean. Price was right. I would recommend this hotel to anyone.
Bodde her 1 natt i april 2024
Svar fra Hotel Riu Plaza New York Times Square Online Reput den 17. apr. 2024
Dear Joan,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn, they efforts are being appreciated, we thank you on behalf of our fantastic team. Thank you very much.We hope you come back soon!Kindest Greetings, Joan,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

6/10 – Grei

Sandro

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024

10/10 – Utmerket

Alma Ximena

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very convenient location and well maintained property. Staff was mostly friendly and room was clean.
Bodde her 2 netter i april 2024
Svar fra Online Reputation Manager den 15. apr. 2024
Dear Alma Ximena,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Plaza New York Times Square. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

Humberto og Bogota

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Esta muy bien localizado, buen servicio, habitaciones silenciosas, es una buena opcion para quedarse en Manhattan
Bodde her 2 netter i april 2024
Svar fra Online Reputation Manager den 12. apr. 2024
Apreciado HumbertoGracias por su estupenda valoración,Estamos felices de saber que disfrutó de unas inolvidables vacaciones entre nosotros, además nos alegra conocer que sus sensaciones fueran tan positivas en general, pues es para nosotros un reconocimiento a nuestro esfuerzo diario.Ojalá vuelva pronto a visitarnos, aquí le esperamos con los brazos abiertos.Cordialmente, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 – Bra

Christian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Riu Plaza New York Times Square is located in the heart of New York and not far from Penn Station, which is convenient if you arrive in Newark and take the train for the transfer. The hotel offers - which is always difficult to get - triple rooms. Two large beds and a sofa bed that offered really good sleeping comfort. The rooms are spacious enough, modern and attractively designed, with closet and safe. Very nice bathroom. We stayed on the 21st floor and had a great view of the Hudson. If you have temp neighbors, you notice that it is a bit noisy. Fortunately, this was only the case for two nights. There are three slots for the breakfast buffet. We are expressly warned about the 8-9:00 am slot. There are several queues of guests in the lobby, just like at airport security. The staff manage everything with a great deal of professionalism, which is admirable. The buffet is really recommendable with fresh fruit, salmon, cold cuts and salad, cheese, cereals, quark, scrambled eggs, bacon and warm side dishes, guacamole etc. But as I said: either early or late breakfast. Otherwise you have to queue. Overall, I can recommend the hotel in good conscience.
Bodde her 8 netter i mars 2024
Svar fra Hotel Riu Plaza New York Times Square Online Reput den 12. apr. 2024
Dear Christian,Thank you so much for choosing us and for your fantastic ratings.Nevertheless, we take note of your observations and we will pass them on to the departments in charge, in order to continue working to improve our service.Thank you very much for being our guest.Hoping you visit us again very soon.Caring Greetings,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

Ayrem

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was friendly! Easy to check in, safe location and walkable from everywhere
Bodde her 1 natt i april 2024
Svar fra Hotel Riu Plaza New York Times Square Online Reput den 12. apr. 2024
Dear Ayrem,We feel very lucky, since from all the hotels you chose us and you had a great stay.Thank you very much!We cannot wait to host you again soon for another amazing experience.Loving Regards, Ayrem,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

Ashleigh Jade

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Another excellent stay at the RIU Plaza Times Square hotel. Check in was quick and the staff were really friendly. Rooms are spacious and the shower was really powerful. The breakfast was excellent however it is busy all of the time so expect to wait. The queuing system is very efficient so it wasnt too long. Right next to times square and broadway with subway stations only a few minutes walk - the best location in Manhattan. Looking forward to our next stay.
Bodde her 5 netter i mars 2024
Svar fra Online Reputation Manager den 12. apr. 2024
Dear Ashleigh Jade,we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

stephanie og Chicago

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent location and the breakfast had a lot of nice options. Staff was very friendly and the hotel was clean. The only complaint is there is no coffee machine in the room.
Bodde her 2 netter i april 2024
Svar fra Online Reputation Manager den 12. apr. 2024
Dear stephanie,Thank you for taking the time to write a good review of our hotel. We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

Robert

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the location and the staff was extremely kind and helpful!
Bodde her 1 natt i april 2024
Svar fra Online Reputation Manager den 12. apr. 2024
Dear Robert,Thank you so much for choosing to stay with us and your kind feedback! We love to hear you had a great experience. We hope to welcome you back soon. With appreciation, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

Theresa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location! Great staff! Not enough dining options for later in the day on the property.
Bodde her 2 netter i april 2024
Svar fra Online Reputation Manager den 12. apr. 2024
Dear Theresa,We would like to thank you for taking the time to a positive review. We are so glad you enjoyed your stay and we hope that we will be able to welcome you back to the hotel in the near future. All the best, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

Jessica

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful, clean place. Staff was always friendly! Cozy, clean rooms.
Bodde her 3 netter i april 2024
Svar fra Online Reputation Manager den 11. apr. 2024
Dear Jessica,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 – Bra

Stephanie

Reiste med partner, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pros: 1 block from Times Square Tons of restaurant options including some that are in the hotel Sleeping accommodations for 6 people in one room Friendly staff Cons: We were unable to try the breakfast buffet because the line was extremely long both days we were there. The room sleeps 6 but we had to shower with the bathroom light off. The shower wall which faces the bed space is frosted glass. So traveling with our teenagers made that a little awkward. Elevators can be very busy (it is New York after all) but this can lead to wait times just to get up or down. Overall would definitely stay here again.
Bodde her 2 netter i april 2024
Svar fra Online Reputation Manager den 12. apr. 2024
Dear Stephanie,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.Please do not doubt that we will take note of your comments in order to deal with them with the relevant departments and continue to improve every day.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

ALLYSON

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel was in a great location, close to Times Square without the crowds. We were on a higher floor and it was very quiet. The check-in process was efficient and every staff member we interacted with was polite and knowledgeable. Our room was clean and a decent size for NYC. Would definitely recommend this hotel to travelers, especially those (like us) with small kids needing a space that sleeps 5 in one room. The free breakfast buffet was a plus!
Bodde her 3 netter i april 2024
Svar fra Hotel Riu Plaza New York Times Square Online Reput den 12. apr. 2024
Dear Allyson,Your fabulous ratings are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.We will pass on your great evaluation to our beautiful staff!Thank you very much, Allyson.Wishing you a beautiful day.Caring Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

Karen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We had a wonderful time staying at this hotel. The staff went out of their way to help us. Definitely will stay there again.
Bodde her 1 natt i april 2024
Svar fra Online Reputation Manager den 11. apr. 2024
Dear Karen,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

Jorge I

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Breakfast buffet was great.
Bodde her 4 netter i mars 2024
Svar fra Online Reputation Manager den 11. apr. 2024
Dear Jorge I,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

6/10 – Grei

Zara

Likte: Renhold
Bodde her 1 natt i april 2024

8/10 – Bra

Nadia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Ho soggiornato al RiuPlaza e mi sono trovata molto bene. Lo consiglio
Bodde her 6 netter i mars 2024

6/10 – Grei

Megan

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
The staff were very rude especially the morning buffet staff. If it weren’t for the location I would have rated 1 star.
Bodde her 2 netter i april 2024
Svar fra Hotel Riu Plaza New York Times Square Online Reput den 10. apr. 2024
Dear Megan,Thank you very much for choosing us and sharing your opinion.Nonetheless, we regret to learn of your discomfort.We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

Top

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like everything about the property. Breakfast is so good. Staffs are friendly nd work professionally.
Bodde her 2 netter i mars 2024
Svar fra Online Reputation Manager den 10. apr. 2024
Dear Top,We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that you had a good experience. We are looking forward to hosting you again soon. Best Greetings, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

Maria

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Having Spanish speakers in Reception/Lobby. The breakfast was more than great!
Bodde her 2 netter i mars 2024
Svar fra Online Reputation Manager den 10. apr. 2024
Dear Maria,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

Selma

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024

6/10 – Grei

Esther

Reiste med familie
Likte: Renhold
Primero me dieron una habitación en el último piso, con vistas , si, pero con un ruido a maquinaria insoportable, pues claro, era prácticamente la azotea, con solo un ascensor que subía hasta allí. Bajé, pedí que me cambiaran y me dijeron que solo había una habitación disponible en el tercer piso, que estaba todo completo, lo cual era extraño, pues aún no era semana santa, no había aglomeraciones en el desayuno, como ocurrió tres días después y siguientes. Me tuve que conformar con la habitación del tercer piso, que daba a un patio. Un poco decepcionante, la verdad
Bodde her 7 netter i mars 2024
Svar fra Hotel Riu Plaza New York Times Square Online Reput den 4. apr. 2024
Estimada Esther,Lamentamos sinceramente enterarnos de esto.Muy a nuestro pesar, debemos subrayar que cuando una reserva se ha realizado a través de su canal de reservas, no podemos ocuparnos de ella directamente.Es a través de su canal de reservas que podemos revisar lo sucedido y darle una respuesta adecuada.Trataremos sus preocupaciones con los miembros apropiados de nuestro equipo para mejorar y nos gustaría pedirle disculpas.Atentamente,Hotel Riu Plaza New York Times SquareOnline Reputation Management

10/10 – Utmerket

Alejandra

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
En general muy satisfecha con mi estancia en este hotel, lo recomiendo ampliamente
Bodde her 5 netter i mars 2024
Svar fra Online Reputation Manager den 9. apr. 2024
Apreciada AlejandraSencillamente, gracias.Ha provocado con sus palabras que nos sintiéramos orgullosos del trabajo bien hecho.Es por ello, que deseamos que vuelva a visitarnos en cualquiera de nuestras instalaciones distribuidas por el mundo y, de ese modo, poder ofrecerle una maravillosa estancia entre nosotros.Cordialmente, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

Clare

Reiste med partner
Likte: Fasiliteter
We had a great corner room on the 23rd floor with 3 windows, just wow, yes the rooms are quite small but have almost everything you need, I like a cup of tea first thing so took a wee travel kettle. Breakfast is busy but manage very well. All staff were polite and work very hard. Thank you Riu.
Bodde her 5 netter i mars 2024
Svar fra Hotel Riu Plaza New York Times Square Online Reput den 9. apr. 2024
Dear Clare,We feel very lucky, since from all the hotels you chose us and you had a great stay.Thank you very much, Clare, for being a lovely guest.We are very pleased to read that you enjoyed it.Wishing you return soon.Warmest wishes!Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 – Bra

Steve

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Enjoyed the contemporary look and feel of the lobby and rooms. Some things weren’t so good, including the temperature in the room, certain elevators not working and some food at the buffet very dried out.
Bodde her 1 natt i mars 2024
Svar fra Hotel Riu Plaza New York Times Square Online Repu den 9. apr. 2024
Dear Steve,Thank you very much for your stupendous evaluation. Nonetheless, we will forward your review to the management for further acknowledgement.Looking forward to welcoming you again.Warmest Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 – Bra

Tetsuya

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
That was very confortable experience! Thank you so much.
Bodde her 3 netter i mars 2024
Svar fra Hotel Riu Plaza New York Times Square Online Reput den 8. apr. 2024
Dear Tetsuya,It is us who thank you very much for choosing us and for your review.We count ourselves lucky for our lovely guests. And we would love to welcome you again soon.Wishing you a great day!Loving Regards, Tetsuya,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 – Utmerket

Heydie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is very nice and modern. Room small but super clean with all amenities. Very centric..Just one block from Times Square! Buffet breakfast included is a plus!!!
Bodde her 1 natt i mars 2024
Svar fra Hotel Riu Plaza New York Times Square Online Reput den 8. apr. 2024
Dear Heydie,Thank you very much for your kind remarks and wonderful evaluation.It is very rewarding to learn that you enjoyed your stay.We will continue to improve our hotel and services, in order to provide our guests with the best experience.Thank you for choosing us!We hope you visit us again soon, Heydie.Kindest Greetings,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 – Bra

Diane

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice clean hotel with friendly helpful staff, Good selection for breakfast, We chose a room with a city view, quite noisy at night but views fantastic
Bodde her 5 netter i mars 2024
Svar fra Hotel Riu Plaza New York Times Square Online Reput den 8. apr. 2024
Dear Diane,Thank you very much for taking the time to leave your fantastic ratings.We are thrilled to learn you enjoyed your stay.We will pass on your review to the management for future arrangements.We cannot wait to host you again.Kindest Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager