Inngang

Anmeldelser av Park Central Hotel New York

4 out of 5
Park Central Hotel New York
870 7th Ave, New York, NY

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 1054 av totalt 2822 anmeldelser." "
Rangering på 8 − Bra. 864 av totalt 2822 anmeldelser." "
Rangering på 6 − Grei. 475 av totalt 2822 anmeldelser." "
Rangering på 4 − Dårlig. 249 av totalt 2822 anmeldelser." "
Rangering på 2 − Forferdelig. 180 av totalt 2822 anmeldelser." "

8,4/10

Renhold

8,2/10

Personale og service

7,2/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Kirsti Senova

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i september 2023
Svar fra Customer Service den 28. sep. 2023
Kirsti, thank you for choosing Park Central Hotel New York and rating us on Hotels.com. Your feedback is of significant value. We're delighted your stay with us was a positive one. We're anticipating your next visit, and hoping to continue delivering remarkable experiences.

10/10 – Utmerket

Thea Katrine Vigger

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i juli 2023
Svar fra Customer Service den 24. juli 2023
Thank you for the 10/10 rating, Thea!We strive to make all of our guests feel welcome and relaxed during their time at Park Central Hotel New York! We can't wait to see you again soon.

8/10 – Bra

Audun Moen

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good value for money
Good value for money, Excellent location, close to Central Park
Bodde her 3 netter i mars 2023
Svar fra Q den 12. mars 2023
Thank you so much for your patronage, we look forward to seeing you again!

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Romkomfort
Good location, but expected more of a 4 star hotel
I expected more of a 4 star hotel! There was nothing extra in the room or in the lobby (such as coffee or water) All cups and glasses was made of paper or plastic. Not very eco friendly, and gave it a “cheap impression” Otherwise it had a good and central location.
Bodde her 2 netter i juli 2022
Svar fra Park Central Hotel New York Team den 23. juli 2022
Hi Anonymous, Thanks for the feedback.

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell
Flott hotell i gåavstand fra Central Park, Times Square og 5th Avenue. Flere T-banelinjer i nærheten som gjør det enkelt å oppleve downtown, Brooklyn Brigde og Coney Island. Hotellet har store rom, komfortable senger og renholdet er bra. Personalet er hyggelige og serviceinnstilte. Det er ikke kjøleskap på rommene, men isbitmaskiner i gangen. Vi ba om kjøleskap på rommene da vi bestilte og fikk det.
Bodde her 6 netter i april 2022
Svar fra q den 18. apr. 2022
thank you so much for your invaluable feedback!

2/10 – Forferdelig

Andreas Mikael

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No refrigerator in the rooms. We payd for a upgraded room. And told the hotel that we where on our honeymoon they didn't do any extra for us we find that very strange. No roomeservice the first day
Bodde her 4 netter i februar 2022
Svar fra Q den 24. feb. 2022
We truly apologize for any experience that was less than ideal regarding your stay with us.

10/10 – Utmerket

Tony

Likte: Renhold og fasiliteter
Poor start to the holiday where the room we had requested was not available. The staff were not overly pleasant at the beginning of the stay either. After this though all was good.
Bodde her 5 netter i mars 2024

10/10 – Utmerket

James

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location , close to many attractions including Central Park , Carnegie Hall and Times Square . Clean , quiet , safe - for nyc - and near lots of dining options . Subway right there as well . They are replacing elevators so it can a little slow getting up and down but not the problem others have stated . I would stay again
Bodde her 2 netter i mars 2024

6/10 – Grei

Todd

Likte: Personale og service
hotel was average. good location though
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 28. mars 2024
Todd, it's appreciated that you valued the convenient location of the hotel. Regarding your overall experience, enhancements are constantly being made to provide a superior stay for our guests. We truly hope that we would have another opportunity to welcome you back.

10/10 – Utmerket

Toni og Holbrook

Reiste med familie
Nice and clean and close to all
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 28. mars 2024
Toni, it's great to hear that you found Park Central Hotel New York to be clean and conveniently located. We appreciate your positive review and are thrilled to have provided a memorable stay for you. We're looking forward to welcoming you back in the future.

10/10 – Utmerket

Frank

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean. Even though there was a problem with the elevators. Hotel and Staff figured ways to provide alternative elevators even the use of their service elevators.
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 28. mars 2024
Frank, thank you for your understanding and resilience during the elevator issues you experienced. At Park Central Hotel New York, our team members are highly dedicated to quickly finding effective solutions. We appreciate your commendation of the cleanliness of the hotel and are looking forward to welcoming you back in the near future.

10/10 – Utmerket

Kimberly

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 28. mars 2024
Kimberly, thank you for your fantastic rating of Park Central Hotel New York! We're thrilled that your stay met your expectations. We genuinely appreciate your support and hope you'll choose us for another first-rate accommodation experience in the future.

10/10 – Utmerket

William

Reiste med familie
Likte: Renhold og personale og service
Great location. The room was excellent. The elevator situation was a problem but they’re working on upgrading them and honestly, it was only a minor issue. Would certainly stay again and we plan too
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 27. mars 2024
William, it's delightful to know you appreciated your stay at the Park Central Hotel New York and found our location advantageous. We're pleased the room met your expectations and your minor concern with the elevators didn't majorly disrupt your experience. We're actively improving our facility, including the elevators, to provide our guests an even better experience. Thank you for considering a return visit; we're eager to welcome you back.

6/10 – Grei

CLAUDIO BOSCARINO

Reiste med familie
Likte ikke: Renhold og personale og service
Siamo tornati in questo hotel dopo 9 anni dall’ultima volta e purtroppo non abbiamo ritrovato la qualità di prima. Personale all’accoglienza sgarbato, ascensori non funzionanti con attese lunghissime. Pulizia scadente. Peccato.
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 26. mars 2024
Claudio, apprezziamo davvero il tuo feedback e ci rammarichiamo che l'esperienza non sia stata all'altezza delle tue aspettative dopo la tua precedente visita. Ci impegniamo a mantenere un servizio di qualità e ci scusiamo se qualsiasi aspetto della nostra ospitalità non è stato all'altezza, compresi gli standard di efficienza e pulizia dell'ascensore. Le preoccupazioni relative a qualsiasi trattamento ricevuto dai membri del nostro team sono state rilevate e saranno adeguatamente affrontate. Speriamo in un'altra opportunità per migliorare la tua esperienza la prossima volta.

10/10 – Utmerket

Mauro

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente ubicación!!
Bodde her 4 netter i mars 2024
Svar fra Customer Service den 26. mars 2024
Mauro, ¡es fantástico saber que la ubicación del Park Central Hotel New York te pareció excelente! Apreciamos sus comentarios y esperamos darle la bienvenida nuevamente en el futuro.

8/10 – Bra

Scott

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
The elevators were not working. We waited long waits until staff told us to use the staff elevators. It was very distribtive.
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 26. mars 2024
Scott, thank you for your review. It's disappointing to hear about the situation with our lifts, which led to unusual waiting times. We understand how this could disrupt your experience and want to assure you that your feedback has been noted and will be forwarded to the appropriate department for review. We hope you'll give us another opportunity to serve you better in the future.

8/10 – Bra

Bill

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The elevators sucks. I understand they are being worked on but we wait for ten minutes then took the stairs from the 10th floor it was easier that way. Also AC in rooms could have been better.
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 26. mars 2024
Bill, your feedback regarding the elevator and AC is much appreciated. It is regrettable that you experienced some delay with our elevators due to maintenance, and we apologize for any inconvenience you encountered regarding the room temperature. Rest assured, we continuously strive for improvements to enhance guest comfort. Thank you for staying with us and we hope to provide a smoother experience on your next visit to Park Central Hotel New York.

8/10 – Bra

Alyssa

Likte: Renhold, personale og service og fasiliteter
The room was super nice and in a convenient part of the city, but the elevator was down for our entire trip, meaning for 12 floors there was one elevator. There was always a huge line and it took forever to get up to our room. It was also super loud. Not city-loud, more like we could hear people running through the halls and being loud all night and early in the morning.
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 26. mars 2024
Alyssa, it is uplifting to hear that you appreciated the quality of our rooms at Park Central Hotel New York and our prime location. However, we apologize for any inconveniences regarding the elevator and the noise level. Please know that our team members consistently work on maintaining a serene environment and efficient operations. We appreciate your understanding and your comprehensive feedback which guides us in making necessary improvements to our guest experience.

6/10 – Grei

lauren

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Outdated and limited to no amenities
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 26. mars 2024
Lauren, we appreciate your feedback. We understand that our property may not have met your expectations in terms of modernity and amenities available. We always aim to provide comfortable and convenient experiences for our guests. We hope to have the chance to deliver a better experience should you decide to return in the future.

8/10 – Bra

alejandro mendez

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel located one block away from Central Park
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 26. mars 2024
Alejandro, it's delightful to hear that you enjoyed your stay at Park Central Hotel New York. We feel fortunate to be situated so close to Central Park, providing a great location for our guests. We look forward to welcoming you back for another great experience.

8/10 – Bra

Kate og Natick

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 26. mars 2024
Thank you for taking the time to share your review with us, Kate!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Park Central Hotel New York.

2/10 – Forferdelig

Melanie

Forretningsreisende, Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The air conditioning was broken. The elevator had a (no exaggeration) 15 minute wait and was broken half the time. Guests were required to use the service elevator by the GARBAGE dump which smelled horrible and had a 10 minute wait, jammed in a box fit for 4 people. Really bad service with NO reimbursement fir the chaos they failed to disclose beforehand! Never again...really bad.
Svar fra Customer Service den 25. mars 2024
Melanie, we regret to hear that your recent experience did not meet your expectations. Issues with amenities like air conditioning and elevator functionality are certainly not up to our standard. It's important that every guest has a comfortable, seamless stay, and we clearly missed the mark during your time. We understand your disappointment and frustration. Rest assured that your comments have been noted and will be addressed because your comfort is our vitally important to us. We do hope that we have another chance to better serve you in the future.

4/10 – Dårlig

Heather

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
We stayed for six nights. The vent in the bathroom did not work. I mentioned it several times and was told “someone would look at it”, but no one ever did. There were signs of mold in both the bathroom and the sleeping area and my allergies were awful when I was in the room. There was only one guest elevator working, and it was tiny and slow. We took to just using the staff service elevator, which was both larger and quicker, but made it so that guests were constantly underfoot of the folks working there. The hotel is in a great location, and the bedding was clean and comfortable, but those two things don’t make up for the rest. Would not stay here again.
Bodde her 6 netter i mars 2024
Svar fra Customer Service den 23. mars 2024
Heather, your feedback is valued. We're disappointed to hear about your recent experience. Comfort, cleanliness, and efficiency are areas we prioritize. It seems we did not meet expectations in these areas during your visit. We extend our sincerest regret for any inconvenience caused. Your mention of the ventilation issue and the elevator availability is noted.Our team members strive to foster a welcoming environment for our guests while balancing their own responsibilities. It is concerning to hear this balance was off during your stay.On a positive note, we're glad to know that the hotel's prime location and the cleanliness of our bedding were appreciated aspects of your visit at Park Central Hotel New York. Our ultimate goal is to provide a comfortable stay for all. We do hope that despite the mentioned issues, we will have another opportunity to make your stay more positive in the future.

6/10 – Grei

Chelsea

Forretningsreisende, Reiste med en gruppe
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Despite booking 3 identical rooms, one of the rooms was significantly different. You couldn't sit on the toilet or access the shower without closing the bathroom door first. Only 1 elevator was working which was not mentioned to us when checking in so we just had to stumble upon that long wait time ourselves. We were usually forced to use the service elevator which led us to areas with horrible smells and that were less than clean. It is a very noisy area but that is to be expected.
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 23. mars 2024
Chelsea, thank you for sharing your experience at the hotel. We're eager to address your concerns. It seems there were discrepancies in the layout of one of the rooms and for that, we apologize. Additionally, the elevator situation along with the unexpected smells in certain areas are definitely not in line with the quality we strive for. Your anticipation of noise due to the location is understandable yet we aim to provide a comfortable space despite the bustling surroundings. We appreciate your feedback and will utilize it to improve our guest experience.

4/10 – Dårlig

Jaclyn

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 23. mars 2024
Jaclyn, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 – Utmerket

Kelly

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect location- easy walk to Times Square, Central Park and common subway lines. There was some construction in the lobby area so elevators were somewhat inconvenient. The room was modern, clean and as much space as one could hope for in Midtown. Carpet was pretty soiled but everything else was great!
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 20. mars 2024
Kelly, it's great to hear you enjoyed the prime location of Park Central Hotel New York, along with the modern and tidy room we provided. Apologies for any inconvenience the elevator due to the lobby area refurbishment, and it's regrettable to learn about the less than perfect condition of the carpet. Your feedback is crucial in our continuous effort to improve our guest experience. We look forward to welcoming you back in the improved hotel surroundings.

6/10 – Grei

emma Louise

Reiste med partner
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
The hotel itself is in a great location for all the major areas you want to visit. The lobby and bar are very nice , however the rooms have seen better days !! Our room was situated in the centre of a dark column of other rooms with the hotels air con units at the bottom. These units were very noisy and we were on the 14th floor so must have been even louder for the people lower down ! I found it very hard to sleep personally and we asked to be moved but this never occurred. There was little to no hot water just a warmish shower every morning. The bed was however very comfortable and very big. All in all I wouldn't stay here again as the noise from the units below really made it hard to relax at any time. Also the lifts were terrible but we were in no rush and knew about this before we went. I have been to NYC many times and there are better hotels for less I am afraid.
Bodde her 7 netter i mars 2024
Svar fra Customer Service den 20. mars 2024
Emma, thank you for sharing your thoughts. It's pleasing to hear that you appreciated our prime location and aesthetically pleasing lobby and bar. Regarding your concerns about room placement and noise, we typically pride ourselves on providing a peaceful environment for our guests. We are truly sorry that we were unable to accommodate a room change during your stay. We've also made a note of your feedback about the temperature of your morning showers and the lift performance as well, and it's something we will look into. Your satisfaction remains our priority. We're grateful for your insights as it does help to improve our service delivery. We would be more than glad to welcome you back for a more positive experience.

2/10 – Forferdelig

Mary

Likte: Renhold
Likte ikke: Personale og service og fasiliteter
Terrible experience. Staff was rude. Had to practically beg for a coffee maker. Called the front desk 4 times. The best part as 2 60 year olds we had to walk up 7 flights of stairs the whole stay. They had one tiny working elevator. When I called the front desk ( twice) to get an answer to when the elevator would be working. They had no answer and no call back :(
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 20. mars 2024
Mary, it's regrettable to hear about the series of events you encountered during your stay. We understand the inconvenience regarding the coffee maker and our team members' communication. Your elevator feedback is appreciated and our maintenance team was already working on this to minimize any discomfort. We trust your next stay will be smoother and free from such inconveniences.

6/10 – Grei

Sheila

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
We have been staying at this hotel for years. This year was the first time we had any issues. The hotel seems a bit run down from years past. The elevators were a huge issue. My mother is 73 and thankfully still mobile but her having to do the stairs so often was a bit problematic at times. There was also not velat at the hotel anymore which will probably make our decision to not stay here again.
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 20. mars 2024
Sheila, we appreciate your loyalty over the years and take your feedback to heart. We regret hearing that you noticed some changes that didn't meet your expectations this time. Your experience with the elevators is regrettable, and your comments on the perceived lack of attentive care resonate with us.We are continuously updating our property and service offerings for better guest experiences. While we no longer have the valet service, our team members are eager to help with transportation needs as much as they can. We trust that on future visits, you will notice the improvements we're making thanks to your feedback. We hope to keep welcoming you back year after year.

8/10 – Bra

Vasco

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 20. mars 2024
Vasco, thank you for your favorable rating for Park Central Hotel New York. We're delighted to see that you had a satisfactory experience with us. We look forward to the pleasure of welcoming you back in the future.

8/10 – Bra

Lesley og Plainfield

Reiste med familie
Likte: Renhold og personale og service
The elevator system is being replaced so expect a 10-15 minute wait for it in the morning and evening. They did open the service elevator for use but you just needed to plan accordingly. The room did not have a coffee maker as expected. No air conditioning but we were able to open windows and a fan was included in the room for circulation. The beds were very comfortable. The hotel does have on-demand movies which was great when we spent an evening in. Good size room for New York. Plenty of outlets everywhere including the bathroom. Loved the toiletries provided. The hotel is in a great location; walkable to both Times Square/ Theatre district and Central Park. We did have an issue with the smoke detector in the room. The staff was quick to send maintenance but instead of replacing it then (10pm), they just removed it and replaced the next day. The coffee shop in lobby was a great option for a quick grab and go breakfast. Excellent egg/ ham/ cheese croissant. Great dining options are within walking distance.
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 18. mars 2024
Lesley, we're glad to hear your overall experience at Park Central Hotel New York was satisfying. It pleases us to know you were able to enjoy our excellent location and embraced our exceptional in-house movie service as well as our numerous room outlets, not to mention the top-tier toiletries. We appreciate your patience with the temporary elevator delays as our solution progresses for enhanced guest convenience. Likewise, the swift response you received about the smoke sensor situation, even though it took a day to replace, speaks volumes about our commitment to guest welfare. It's also lovely to read your positive notes on the lobby café and the comfortable bedding. Regarding in-room coffee makers and air conditioning, we'll certainly consider your comments as we constantly seek improvement. Your candid feedback and kind words are appreciated, and we hope to host you again for an even better experience.

8/10 – Bra

Kelly

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The elevators are annoying. Only one worked so we had to wait forever. Everything else was great!
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 17. mars 2024
Kelly, it's pleasing to hear that your overall experience at Park Central Hotel New York was positive. Yet, we acknowledge the inconvenience caused by the elevator issue. Rest assured, we constantly endeavor to keep all our amenities in top condition to provide the best service to our guests. Thank you for your patience and we hope to welcome you back for an even better experience next time.

6/10 – Grei

Maira

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The elevator not working
Bodde her 4 netter i mars 2024
Svar fra Customer Service den 16. mars 2024
Maira, we're sincerely sorry for any inconvenience caused by the lift during your stay. Your comfort and satisfaction are our priority, so we will certainly review your comment with our team to ensure better services next time. We hope to have another opportunity to welcome you back for a smoother experience.

10/10 – Utmerket

Rudolph

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything from check in to check out went smooth. Staff was always very helpful. Thank you for a fantastic stay.
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 15. mars 2024
Rudolph, we're elated to learn about your seamless experience at Park Central Hotel New York. Hearing that our team members were continuously supportive is music to our ears. We appreciate your acknowledgment and look forward to delivering more fantastic stays.

8/10 – Bra

Victoria

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location. Not all elevators in working condition
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 15. mars 2024
Victoria, thank you for recognizing the prime location of Park Central Hotel New York. We regret to hear that there were issues with some elevators. Please be assured that we always strive to ensure the full functionality of our facilities for the convenience of our guests. We value your feedback, as it aids us in continually improving our service and guest experience.

8/10 – Bra

Charity

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was great for the price
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 13. mars 2024
Charity, we are thrilled to hear you found value in staying at Park Central Hotel New York. Thank you for allowing us to be a part of your trip. We hope to serve you again in the future.

10/10 – Utmerket

PATRICIA ROJAS

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy cerca de Times Square y Central Park. El Hotel realmente está muy bien ubicado. El metro está en la esquina y hay lugares cerca para desayunar, comer y cenar. Me encantó el hotel y su ubicación!
Bodde her 6 netter i januar 2024
Svar fra Customer Service den 12. mars 2024
Patricia Rojas, estamos encantados de saber que disfrutó de su estadía en Park Central Hotel New York. Nuestra proximidad a lugares emblemáticos como Times Square y Central Park, así como el cómodo acceso a opciones gastronómicas y al transporte público, sin duda aumentan el atractivo. ¡Su agradecimiento realmente significa mucho para nosotros y estamos ansiosos por darle la bienvenida nuevamente para otra estadía fantástica!

6/10 – Grei

Mathew

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 13. mars 2024
Mathew, thank you for your rating. As your feedback doesn't specifically outline any areas of concern, we encourage you to share additional insights. We're genuinely committed to the satisfaction of our guests and your experience is important to us. If there were aspects of your stay at Park Central Hotel New York that did not meet your expectations, please feel free to share so we might improve for future visitors. Thank you once again for your time.

6/10 – Grei

Kiki

Reiste med partner
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
While the recent renovations for the elevators shows that this hotel is responsive to previous customers' complaints, it is evident that the building is beyond capacity. I prepared myself by reading previous guests' reviews but I can understand how these inconveniences can surprise the frazzled tourist. That being said, the early check-in time helped me avoid the worst of the elevator traffic. The rooms were clean except for a musty smell that lingered from the restroom into the bed area despite seeing (and hearing) a very active maid service in the halls. I did not appreciate the mandatory "upgrading" fee to cover the use of the office center, gym, etc. The fee should not have applied to guests who didn't need or want to use any of those services, especially when the hotel is struggling to accommodate guests' basic needs. Overall, it was alright for a 1-2 night stay where the hotel ambiance isn't imperative to the enjoyment of my vacation.
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 11. mars 2024
Kiki, it's heartening to know that the renovated elevators and early check-in at Park Central Hotel New York made a positive impact on your stay. We apologize for any unpleasant odors lingering in your room, and we're always striving to improve on these small details. In terms of the amenity fee, we understand your perspective regarding its applicability and appreciate this constructive input. While the overall ambiance might not have heavily influenced your experience, we hope to enhance all aspects of guest satisfaction for any duration of stay. Your feedback aids us to do just that - thank you.

6/10 – Grei

Marnie og Stanwood

Reiste med familie
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Elevators are being replaced so the wait was long. No ice in the ice maker. Small store closes very early in the day. Water bottle fill station does not work in the gym.
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 11. mars 2024
Marnie, we appreciate your feedback and your patience during our elevator update. We're working diligently to minimize any inconveniences. We're also addressing the concerns regarding the ice maker, store hours and gym facilities to ensure a more comfortable experience for our guests. We hope to welcome you again in the future at Park Central Hotel New York once these improvements are complete.

2/10 – Forferdelig

Ron

Forretningsreisende
Likte ikke: Personale og service og fasiliteter
Terrible elevator situation- long waits every time - hosts large number of young people tours and doesn’t monitor noise when called to deal with it
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 10. mars 2024
Ron, it's disappointing to hear about your experience with prolonged elevator waits and concerns about noise. We aim for efficiency in all our operations and guest comfort is a top priority for us. We've taken heed of your feedback and measures will be taken to improve these areas. Furthermore, if you've additional concerns or suggestions, please feel free to share them with us. Thank you for your feedback.

8/10 – Bra

Ladislao og San Pedro Garza Garcia

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Subway accesible. El mantenimiento a los elevadores 3 de 4 al mismo tiempo hace que el tiempo de espera sea demasiado
Bodde her 7 netter i februar 2024
Svar fra Customer Service den 9. mars 2024
Ladislao, gracias por tus comentarios. Estamos encantados de saber que nuestra ubicación le resultó conveniente para acceder al metro. En cuanto a los ascensores, entendemos que los tiempos de espera prolongados pueden haber afectado su experiencia. Nuestro equipo trabaja constantemente para realizar controles de mantenimiento rápidos y completos para garantizar un funcionamiento sin problemas. Agradecemos mucho su paciencia durante este tiempo. Esperamos ansiosamente su regreso al Park Central Hotel New York.

4/10 – Dårlig

Morgan

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The drain in the shower was green & yellow and very gross to look at. The elevators weren't working so it was a fight to get onto the elevators after waiting 10-15 minutes for it to come to your floor most of the time you couldn't even get on because there was no space. Lastly, parking available is an exaggeration. They have a parking lot three and a half blocks away that cost $65 for one night of parking. They also add a travel fee of $45 a night on top of the cost of the room so you will end up paying another $100 on top of room cost with parking and "travel fee"
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 7. mars 2024
Morgan, it's disappointing to hear about your recent experience. We apologize for the condition of the shower and difficulties you had with the elevators. We understand how frustrating this must have been for you. Additionally, we want to clarify that our parking is facilitated by a third-party provider and prices are determined by them. Please also note that the travel fee, although it might be unexpected, contributes to multiple services to enhance guests' experience. We appreciate your feedback, which will be shared with our team for further review and resolution of any ongoing issues.

8/10 – Bra

Sylvia Esther

Reiste med familie
Está muy bien ubicada, le falta restaurante y es un poco viejo y amenidades. Pero para dormir está bien.
Bodde her 5 netter i februar 2024
Svar fra Customer Service den 6. mars 2024
Silvia, agradezco tus comentarios. Nos alegra que haya encontrado la ubicación adecuada. De hecho, nuestro establecimiento tiene como objetivo mantener ciertos estándares que incluyen nuestra política de ambiente libre de humo. Trabajamos continuamente en actualizaciones y esperamos que notes las mejoras en tu próxima visita. Su satisfacción es nuestra prioridad y esperamos que sus futuras estancias sean aún mejores.

8/10 – Bra

Masa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 6. mars 2024
Thank you for the 4-star rating, Masa!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Park Central Hotel New York. Thank you again for sharing!

10/10 – Utmerket

eduard

Bodde her 4 netter i februar 2024
Svar fra Customer Service den 3. mars 2024
Thank you for the amazing rating, Eduard!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Park Central Hotel New York soon!Thanks again for leaving your feedback!

6/10 – Grei

Dennis

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
Terrific location across the street from Carnegie Hall. Easy walk to Times Square, Lincoln Square, Central Park, shopping and restaurants. The hotel is quite large and the rooms are decently sized. The bathroom was a bit musty with some small mildew stains. Unfortunately two of the lobby elevators were inoperable. Seems like this is a long-term issue and the service elevators are now available for guest use. We wanted a place close to Carnegie Hall and specific restaurants. This hotel was perfectly situated.
Bodde her 3 netter i februar 2024
Svar fra Customer Service den 1. mars 2024
Dennis, it's excellent to hear that the strategic location of Park Central Hotel New York made your New York exploration easy. We're so glad you were able to conveniently visit Carnegie Hall and many other popular spots. We've also noted your concerns about the scent in the bathroom along with the elevator issue. Our team ensures that every corner of the hotel is kept immaculate, and we certainly aim for all facilities to be fully functional. We appreciate you pointing this out. We're pleased that despite these matters, the hotel's location served your needs well. We hope we have the pleasure of hosting you again in the future.

4/10 – Dårlig

Michael

Forretningsreisende
Likte ikke: Renhold og personale og service
one elevator for entire hotel waited 15 min
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 1. mars 2024
Michael, we regret hearing about your experience with the elevator's wait time at our bustling Park Central Hotel New York. With the volume of guests we accommodate, a delay can occasionally occur. We are always implementing strategies to improve our service efficiency, and we appreciate your feedback. We hope to welcome you back in the future to provide a smoother and more enjoyable experience.

4/10 – Dårlig

Cecilia

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Of the 2 elevators. 1 was out and you had to wait for 5 minutes to get an elevator. It was easier to walk up and down the staircase. The cleaning staff were very nice. The air in the room didn't work and the sign said between certain months the heater would be set at a certain temperature. P
Bodde her 5 netter i februar 2024
Svar fra Customer Service den 1. mars 2024
Cecilia, we apologize for any inconveniences you faced during your stay due to the elevator maintenance and temperature control settings. We appreciate your kind words about our team members. Your feedback is important to us, and we're working to correct these issues for smoother future experiences. Thank you for choosing our hotel, and we hope to have the opportunity to enhance your next stay.

6/10 – Grei

Bunafsha

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 29. feb. 2024
We appreciate the feedback, Bunafsha.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.